Frankie and Benny's in Newham

I had the thin crust BBQ chicken pizza. It was good but I miss the red onions that are put on BBQ chicken pizzas in the US. The waiter was friendly. The timing on the service was average.

Esta es nuestra tercera vez comer en este restaurante. Es limpio, la comida es excelente y el personal es amable, atento, pero no "en la cara". La comida no es demasiado cara y te dan una buena parte de su dinero. Sin duda no nos decepcionó.

Excellent service from our host, Murillo (sorry if I spelt you're name wrong!) Beautiful food and in good timing! Definitely rate this place and would always recommend!!

Lamentablemente aparecimos para desayuno n el día en que esto el restaurante estaba cerrado. El personal era fantástico waitressing a pesar del hecho de que éste era el último día estaban trabajando allí y un crédito para el Frankie y cadena bennie's. El desayuno era regular y no muy relevante ya que ahora se ha cerrado. Sólo quería comentar sobre la actitud del personal ese día.

Worst breakfast I've had....no toast...very few beans...the sausage was laced in garlic and inedible....fried eggs were solid...no hash browns....button mushrooms tasteless

No me podía creer lo pequeñas porciones en mi visita. De haber estado en la rama de la O2 fui a éste esperaba el mismo. El servicio era excelente, bebidas a precios razonables para una trampa para turistas, pero las raciones eran tan pequeñas. Tuve la hamburguesa doble que en sí estaba bien, pero las patatas fritas, aros de cebolla y una taza de col eran prácticamente invisibles. Yo tenía hambre por el momento en que llegamos a la parada de autobús de ir a casa. Por suerte soy un residente borough y pude conseguir algo cuando llegué a casa. Nunca más me voy a visitar esta sucursal.

Wat isa dit een super restaurant. We zijn hier geweest op de laatste dag van ons verblijf. Ik heb nog nooit zo'n lekkere pizza gehad. Wat was die heerlijk! Het personeel is erg vriendelijk en er hangt een leuk sfeertje in het restaurant.

Es una cadena, es caro, las raciones son pequeñas, la comida es apenas promedio. El personal era bastante agradable y el servicio fue rápido, pero hay unos 25 opciones mejor restaurante en las inmediaciones vicinty. Debería haber sabido tan pronto como llegué y me di cuenta de que el gran horno para pizzas tenía llamas saliendo de una línea de gas en lugar de un fuego de leña. Deberían tomar parte del dinero que gastan en su gran imagen extravagante y utilizarla para mejorar la calidad de la comida. Que sin duda ayuda. Fue también uno de los raros casos en que no se veía en tripadvisor antes de comer en un nuevo restaurante. Efectivamente, poco me. No volveremos a cometer ese error mientras viaja.

Normalmente no elija una cadena como Frankie y Bennys, pero había poca variedad cuando tienes dos niños con usted desean comer ahora; y pensamos que sabes lo que te van a dar cuando vas a una cadena. También es justo en el Támesis, con maravillosas vistas de la parte este de Londres; el hecho de que sólo un soleado estaba caliente nos hizo más determinado para ir a comer fuera en la terraza de la azotea.

Oh cielos, pensé que me tratan los niños después de la escuela en una noche de viernes.

we spent one of the warmest and most pleasant Saturday afternoons in Greenwich and trying to find a decent ice cream parlour, but without avail. Finally, we figured out that the Italian American restaurant by the harbour might as well serve some cups with ice cream. Indeed, we were pleased that upstairs on the roof deck there was still plenty of space and the choices of ice cream looked appealing (in the menu). It took a while to attract the waitress who was very busy, but finally managed to place our order after 15 minutes. Another 15 minutes later, our ice cream (raspberry trifle and godfather) arrived. My ice cream cup should have been decorated with chocolate sauce and granulated nuts, but arrived very bland without a decoration. I sent it back to the kitchen and after this second attempt it still did not even vaguely resemble the cover photo of the menu, but at least all ingredients listed on the menu could be identified. Taste was okay but not overwhelming and my “godfather” cup was filled with soggy square brownie clumps and a great number of bullets (malt balls, also known as Maltesers). These really ruined the experience of the ice cream although the waitress assured me that these bullets are part of the original “godfather”. Technically, the Godfather movie indeed features hails of bullets, but I did not expect them to end up in my ice cream. We ordered the bill, which arrived after another 15 minutes, and as the waitress did not appear to come back with the credit card machine, went inside after further 10 minutes to pay. Inside I realised that these significant delays and poor service could be explained by the only two members of staff serving this whole floor (all the dirty dished were piling up on the bar inside). When we left the restaurant, we found however a number of staff idle on the ground floor. I think management has to improve the quality checks in the kitchen (just ensure that the appearances of their products has some likeness to the photographs on their menu) and they also need to give more support to their waiting staff. In any case, the quality of both ice creams was underwhelming and I don’t think we will come here again anytime soon.

Very well situated F&B, niceish view. Again very much a chain restaurant, but friendly service and kid-friendly menu. Not bad for adults in need of a quick bite of standard fare. No surprises, in good and bad. A bit too loud background muzak, but that obviously goes with the concept.

On a recent visit to London, my wife and I decided to try this restaurant as we were staying close by and had never experienced this particular chain. We were delighted to be given a table overlooking the river and the three-course midweek special meal with a drink was excellent value for money. Our two waitresses, Tasha and Tiphaine were absolutely lovely and could not have been more attentive and helpful. We were so impressed that since returning to the Midlands, we have already eaten at our local Frankie and Benny's.

We visited prior to a gig at O2. We arrived 5.30pm to find hat there would be a 50minute wait. As most restaurants had queues a mile long we opted to wait in their upstairs bar with a drink and a bleeper to ay that our table wa ready. True to time, we were seated and although the staff were very busy, they took our order which arrived very promptly and was great. Same with desert. Staff checked that we had everything and brought the bill quickly. We made a point of praising the staff because they were extremely busy but still cheerful and accurate with the order.

We visited this branch of Frankie and Benny's when we went to see Busted at the O2 Arena. We thought we arrived early for food, but there was already and 50-55 minute wait for a table. Since all the other restaurant's seemed to be in a similar situation, we opted to wait in the bar. 50 minutes later and we were at our table, so their timing was spot on. We ordered our food and it appeared less than ten minutes later and tasted brilliant. This was repeated with dessert. We want to commend the staff on their speedy service that didn't compromise the quality of the food. I will definitely come again when I'm next at the O2.

Place was not busy, staff were very friendly. ordered burgers and some soft drinks. Drinks and food came very quickly, good quality food, the taste was delicious. Portion size was more than enough. Price was reasonable, would definitely come again for lunch or dinner.

Absolutely delicious food, fantastic service and a brilliant atmosphere. Came here with friends and would come back again for definite!

I had chicken in a bun and chips. It was lovely, light and crispy coating with succulent chicken, and I had a lovely berry drink with it. The Romanian waitress was very polite, friendly and helpful.

Left Jeff Lynn's ELO concert had a brilliant time and while the crowds dispersed we sat at frankie and bennys drinking a nice ice cold beer. Restaurant was nice and the staff accommodating. Food looked nice although we never dined. Looked at the menu and the prices were very good. Will pop in again.

Not bad food, could have been better in terms of the taste, decent service. Good staff. Awful dessert it was microwaved, too obvious.We need a bit more attention in the music, its always on repeat if you are there for over an hr

Location perfect. Breakfast choices and meals served perfect. Unfortunately customer service is less perfect. Ordered drinks failed to arrive. Asked a second server, drinks then did arrive. But my pet hate lipstick all around the top of a mug. Did get changed but should never had made it to table. They were not busy but seemed to struggle to cope.

Went here yesterday (Sunday)for breakfast about 10.30-45 time. Welcomed, sat down, and ordered our food. Staff was pleasant and no complaints about attitude.The downside is the lack of staff and therefore poor timing/delivery which spoils it.The food itself was fine, just the wait. A member of our group wanted their bacon well done and the waiter took it back. We had all finished our food by the time he returned with it. Shame as its in a nice location, looking out on the Thames, but there needs to be more staff and attention to detail would be great.

I don't post negative reviews but yesterday's visit to this restaurant was a bit of a joke.11 am, Saturday - on arrival I was welcomed by a very friendly guy, got a table and ordered tea with him. This arrived quickly. My friend arrived 10 minutes later, ordered tea with a person who we assumed was supposed to be our 'waiter' as he served another table in our section. She had to wait over 15 minutes for her tea to finally arrive cold. No biggie, she asked our 'waiter' for another, hot one. He said ok and disappeared, so again she waited ages for new cuppa to arrive. We said we are ready to order and our 'waiter' said just a sec and disappeared again. Restaurant wasn't even half full, there was plenty of staff and our 'waiter' had only two tables in his / our section.When our 'waiter' - a tall, big guy - had finally come back, he was just hanging around and totally ignored us. We caught attention of a waitress cleaning tables in another section - Marta if I am not mistaken and tbh she saved the whole experience! She was super polite, introduced herself, took our order, food and tea arrived quickly. She checked on us if we need anything else and if food is all good. Cleaned the table and even did up-selling - asked if we would like some desserts.Me and my friend go to this restaurant on regular basis and usually the place is more busy and service is good. As I already said, our waitress was brilliant, no objections there. But this slow and ignorant 'waiter' spoiled everything...

Enjoyed a nice lunch here this week. It wasn't too busy despite being half term. Service was overall good, which was really nice after not so good experience in another F&B recently. Went off the lunch menu so only about £7.50 and the carbonara was fine. Not swimming in sauce so quite authentic really! Kids were happy with the children's menu (£4.25) which as usual was good value. Enough to satisfy them plus we paid the extra £2.25 for the candy shop desert. Overall a pleasant experience. Hot chocolates by the way were excellent with cream and Maltesers so I had to have another!!

Usual good quality food from this chain. We went when there was an event on we had to wait about almost an hour for a table but it was worth it. Tasty barbecue ribs (17.45) and juicy black and blue burger (12.75). A pint of Stell or Magners was 4.45 and a glass of wine 5.65. Service was as good as it could have been on such a busy night.Recommended.

Good initial service from a blond girl, but when she left it went down hill. Mains came. They forgot my BBQ sauce, the other main was below average. At the end of the night the male managers slammed items on the table next to us so we would leave early. Very disappointed.

I'm a regular customer at Frankie@Benny's Cutty Sark but not anymore... We went there to celebrate my husband's birthday and were approached by very unwelcoming rude member of staff. We kindly asked for a table by the window which was free. He told us that that table had been pre booked at 6pm, we arrived at 4.30pm. We told him that we'll finish in hour or so because we had a child with us. We also told him that we'll leave well ahead of the booking time. However, he was very unwilling to help, then we asked to talk to the manager and he said that he is the assistant manager, we asked for his name, he refused to give his name. The most shocking thing was that when we left the place, he said "off we go"!

Atmosphere, service, amazing support, very clean, definitely will visit again just have great time Many Thanks will back

We went here for a quick lunch, but it took the waiter 15 minutes to even ask what we wanted to drink. When we did order food it took 45 minutes to come. We had to ask after the food twice and each time they said it would only be another 5 minutes (which was not true). The food finally came and was average. I had the buttermilk chicken burger and the chicken was burnt and the chips tasted a cold and dry. The place wasn't that busy but the staff were never by the tables (although you could see them chatting together by the kitchen). Although the waiter was nice everything was disorganised. The manager gave us a discount on the food we ordered but overall this was a terrible visit. We will not come to this branch/ Frankie and Benny's again!

While the food was fantastic. I had the stake and chips with onions rings(all two of them!) I asked for my steak rare to medium and it was cooked exactly how I wanted it. All though my steak knife was falling apart and the replacement was not much better but useable. The service took forever. Even drinks took 10 minutes. We cut our losses and didn't order dessert for fear of being in there all day! And the place was not that busy either. Not sure we'll be coming here again.

The restaurant is on a beautiful location with an amazing view!! The service and atmosphere are also very satisfying.However the food was not what we had hoped for. My burger was a bit smaller than I would have wanted and nothing special, since I have eaten way better ones. One of my friends ordered a medium steak and it was almost rare. It was very difficult for her to eat and she was definitely not happy about it.

those people don t value customers,they treat you like you disturb them,never again because im still shocked on how those people are working in there

We was in Greenwich as a family of 12, was finding very difficult for somewhere to eat as Saturday afternoon. We found Frankie and Bennys we were seated within 15 mins , ordering was very quick and we didn't really wait long for our meals to arrive.Food was ok nothing special very very greecy chips, but overall staff were good for a busy time.

Nice cheap meal with a good fast service. Free refills. Lot of staff. Just like any other Resturant of this type.

My partner and I visited the restaurant on Friday afternoon and asked to book a table for two on the roof terrace for 19:30 that evening. The lady we spoke to told us that there would be no need to book and that there would be plenty of room on the roof terrace at that time. We thought that unusual considering that it was a Friday evening in a popular part of London, but she seemed adamant that there would be no need to book.We arrived for our meal that evening and a waiter at the entrance to the restaurant told us that someone would be waiting for us upstairs. We went up to the roof terrace only to be told that there was no space for us to dine. We left and took our custom elsewhere.We feel let down by what can only be described as terrible customer service.

We dropped in just for a drink on a 30deg Saturday 22 Aug. plenty of space on the terrace. Good service to take our order, but the bar or kitchen let f&b down by forgetting to make our peanut milkshake which eventually came not particularly cold. Overpriced at 4.95.

Good food with good value meals that competes with the new fast food joints in around the o2.As expected no problems and it is good to see that there consistent good service and food across this franchise.

good, but not excellent service, lovely food . good for parties, birthdays, american-styled resturant.

With my wife we visit the restaurant on Saturday as we were checking the museum . The food was very bad also the drinks . We have been to other Frankie & Bennys and usually the food is good . They also served as stone cold chips which I asked them to replace not sure if they did or microwaved them because they were dry .we orders a purple rain cocktail they give something different it here were read peaches floating in the drink I asked the waitress and she said they had no grandad in so they put peaches of cherry just discusting it hey never told me that they had no grenadine either asked us if we are ok with the cocktail they should had offer to change it . The service was very poor and slow they forgot to bring us twice Mayo . I am a bartender and been in the business for 8 years they are just disgrace of customer service . The place also is very dirty and expensive I will never go again and would recommend to stay away from this place .

My last visit, we took my housemate out for a little Birthday brunch, just a small group of us. The Crew at Frank and Bennies always make us feel like we are part of the family. They are very attentive and always make sure that we are enjoying ourselves. This time we had Bled for our waiter, and his service was excellent as usual. Bled and Tiphanie helped to make our visit special this time. Thankyou once again guys, we love it there, you are all amazing to us. Bled- please tell me I put it on the right page this time. Ha ha.

Post Race for Life meal with my wife whom ran 10K & my father service was as good as every other time we've visited, great food & drink.

Good service. Coffee refill at no extra charge. Nice coffee. Good decor and spotless toilets. Good for 40s to sixties music atmosphere

The weather was ok. The waitress did try to do her best. But food was not ok. To late, and not what could be expected after reading the menu. Waste of time and money. Even the bill was wrong. Advice: don't go!!

Four of us went on a quiet Sunday afternoon. I'd hate to think what happens when there are a crowd of people waiting. The food is good - there is great choice, and what we ordered came as we ordered. However service was slow, the staff can be standing there and don't look at tables. It was like they were hungover.

Walked in and were seated immediately, however the guy who served us took forever to take our drink orders and then bring us our drinks which was disappointing as it wasn't that busy. We ordered the food off of the specials menu and we got 2 courses a lot cheaper than we would've normally which was good. Food tasted fine and an average experience.

My husband and I wanted to have an evening meal and decided to visit F&B. Lovely view overlooking the Thames and the city. Unfortunately the food was awful. Both our dishes were cold, dry chips, 2 giant fish cakes that looked as though they had been frozen and slung in the microwave. Really overpriced steak looked as though this too had been heated in the microwave. We hardly touched our meals and it was horrible having to pay for food we didn't eat. Complete waste of money do not go!!!! Unless you want tasteless bad quality food.

The food is delicious service is pleasant what more can you ask for oh and you get a good view of the Thames I always eat at frankie and bennys if you ever visit get the garlic pizza bread or dough balls make sure you get melted garlic butter with them for starters it is delicious

Faced with a wait of several hours before a flight from city airport, I took the dlr to greenwich just for something to do - and stumbled across frankie & bennys by the cutty sark.Their menu is of course the same the world over, but it has something for everyone, and what I ordered was prompt and well cooked.The views from the roof terrace are outstanding. I'd definitely eat here again.

This place is becoming a regular outing with me and my housemates. We love it each time we come, and love to see the smiling faces of Bled and Tiphanie. Thanx again guys for the great visit.

A great venue right by the river and next to all the hustle and bustle of Greenwich pier. A huge outdoor terrace to enjoy the views from, stay for the gorgeous sunset. Look out to Canary wharf.

Visiting the O2 area we wanted something to eat and chose Frankie and Benny's as we had eaten there before. The service was quick and friendly. The food, like most chains, is not fine dining but it was well cooked, looked and tasted good.

We where having a family day out in London. We had a trip down river & got off at Greenwich to look at the Cutty and have a look around. We ranged in age from 20-77 years,the waiter had the patience of a saint . He could do enough to help us. The meal was tasty and for London well priced. We will go back again.

Frankie and Bennys has a good range of choices. Theres something for everyone. If you can get a window seat there is lovely view over the Thames. Its reasonable prices and the staff are helpful. It nice and clean and has a good atmosphere.

After a long walk along the Thames path near the Cutty Sark yesterday we decided to pop into Frankie & Benny's for lunch. We were shown up to the rood terrace and given a table. The one overwhelming factor here was that the staff were obviously extremely well trained in customer service, I really haven'y experienced this type of customer service and interaction since our holidays to America last year. All the staff were happy, smiley and very helpful and really couldn't do enough to make our experience memorable. We ordered Bruchetta to start with then salads, chicken on skews in cajun sauce and pancakes for desert. The food was definitely okay and completely acceptable, however, I think the size of the portions and the presentation was possibly lacking to a certain extent. The restaurant itself was extremely comfortable and my friend was laughing all the way home talking about a 'learn Italian' tape playing in the toilets, so that is really priceless....and it's these little touches that go a long way to keeping return customers.

WORST PLACE TO EAT IN London! I was 'touring' my friend from America with her family and I'VE decided to have lunch outside GREENWICH PIER where our last stop for RIVER CRUISE. Waited for an hour to have our food to be served WITHOUT AN apology. The lady with the most annoying voice you can ever imagine tried to assure us that our food has been been plated out and should be served in 5 minutes, which turned out to be 10. I've ordered spag.bolognese which can be served in 15 minutes(MAX) especially if it's pre-made like that of theirs. The annoying lady said, they have been busy especially in the upper deck of the restaurant, where it's full of customers. I went upstairs to check, but turned out to be 21 customers with lots of empty chairs around! Such a liar b***h!!!! I cannot imagine Frankie and Benny's hire such vile and incompetent employee!!!!My food arrived after a long wait and turned out to be bland and next to tasteless! I had a mixed feeling of anger, hunger, rage and disappointment!! As my friend and her family and myself are about to go, another senseless staff offered us some pudding!! I told him, we cannot wait for another hour of rubbish food!!! This whole experience is totally unacceptable and shouldn't happen to others!!! 25% off from our bill is so NOT worth it!!! Their food is as vile as their staff! A one green dot is the most generous rate i can give to this Rubbish restaurant!!!! Never again!!!!!!

We ended up in this restaurant as every other place on the promenade had a 45 minute wait. The food is too expensive for what you're actually getting. The £15 sharing platter that looked great on paper was a few bits of chicken and potato skins, padded out with bread sticks and celery. A total rip off. We had calzone for main and it was....weird. The pizza dough was not like any other I've ever tasted. More like a thick pastry. And the whole thing was coated in melted better. Really strange and not very nice.

So where to begin! Firstly the food was not worth the price. We ordered fishcakes and they tasted completely average end not worth the price. Secondly the wait, we waited over an hour to recieve the main course and the staff were not helpful at all and kept assuring us the food was on it's way. We complained at the end and the staff were just rude and tried to get rid of us. I don't know if this is representative of all frankie and bennys but avoid Greenwich at all costs! Unless you enjoy waiting over an hour for overpriced average food.

We went to this place on bank holiday Monday. We were told wait would be 15/20min.an hour & half later we got cold knackered looking food .none of staff have no idea about service or food. Shame !!

Having spent a day out in london we popped into greenwich on the way back to get some food, being regulars to frankie and bennys we thought we would try this one out. Although being slightly dearer than usual the food was still very nice. The waitress seemed to get confused that we wanted corn on the cob as a starter. The food and drink was served in adequate time and was very nice. When we asked for the bill the waitress seem to disappear and we waited for a long time much longer than it took to get our food. In the end i called over another waitress so i could pay.

We were at the O2 looking for some where to eat and decided to pick Frankie and Benny'sWe had the warm chicken saladAnd Benny's bacon steaks plus deserts All was just outstanding We were not rushed and had a fantastic meal while listening to good old fashioned proper musicA great night outDickie :-)

Always get a good welcome in Frankie and Bennys but the manager in this branch has no customer service skills. If unhappy why stay in this type of job. Very disappointing and not a good experience!

The place is in a great location overlooking the river but that's all that's good about it.The food is bland, dry, tasteless and over priced. Won't be returning.

Very mediocre - we were disappointed by our visit. The main reasons for this were:1. On arrival we were shown to our table by a hurried restaurant manager whose customer service skills left a lot to be desired. For some unknown reason he decided to sit us right in the wind tunnel created by two open doors at the front of the restaurant (even thought there were plenty of empty tables). As soon as we sat down we became aware of the cold breeze hitting the table. We asked the manager if we could move and his reply was 'oh it's just because the doors are open while the kitchen take the bins out'. He proceeded to close the door. This helped for about thirty seconds until someone else came along and wedged the doors open again. We ended up sitting with woolly scarves on for the rest of the meal. (I noticed neighbouring tables were also feeling the need to wrap up warm!)2. Our drinks arrived and the glass provided with my beer was dirty. I asked the waitress for a new one. She brought me another glass which was also dirty. I gave up and decided to drink my beer out of the bottle. 3. The main course took ages to arrive.4.The food was decidedly mediocre. Bland bruschetta made with unripe tomatoes. Arabiatta which was essentially spaghetti floating in a layer of chilli oil with some old wilted salad leaves. All in all - I'd summarise the meal as bland, chilly and overpriced. There is better food and better value to be found in other Greenwich restaurants.

I love this placemust try thr double philly stack burgerwe were served by a very friendly bubbly waiterservice was good was was goodcould have done with a lil more chipsportion size for 6year olds.Cant count how many times iv been here so it must me good. I would recommend

We tried this place as we could not face the Brewers Fayre at the Premier inn.It was busy ,the food was very average ,the sevice was better.They did however attemp to charge for a full bottle of wine when we only had two glasses--this really annoys me.Would I return or recommend???------NO !!!

After looking at loads of menus in restaurant windows, we settled for Frankie and Bennie;s which turned out to be a wise choice. We asked to have a window seat as the view was amazing and as dusk fell turned to spectacular. The city of London across the river all lit and twinkly. This in addition to some very tasty food, and our Waitress, Bela, being so accommodating and attentive made for an ordinary evening meal turning into one that we will remember for years to come as something rather special!

Went to this restaurant as a family we have to one before in Chingford, you would think this chain of restaurants they would be the same you can't go wrong. WRONG! I had booked online just as a precaution didn't fancy queuing with a child in tow, so when we arrived during their busy lunch time period other people had been waiting to be seated. In other F & B we would normally wait by the bar until our tables are ready, not in this place we had to wait for the door entrance which was also the way to the toilets upstairs. Not a good start, once seated we order our drinks & food, the drinks came pretty quickly, the food on other hands took some time & you could see why they didn't seem to have enough staff on hand to deal with so many people. Anyway when the food finally arrived it was as expected. Good food, enjoyable, while eating you could see the staff running around clearing up tables, cleaning tables ready for their next customer to be seated.I had informed them online that it was also my daughters birthday & was expected the birthday surprise & music when asked about it they didn't seem to know about my request. When they finally did the birthday song they gave the song while she was eating only for them to bring out a another ice cream sundae with a candle. Not a lot of fuss was made like the one in Chingford.Over all I would eat there again, definitely, would I dare to take family, no I wouldn't.

F&Bs is beside Nandos and Zizzis. Choose either of these. We ate here recently and the food was absolutely horrible. We are pretty unfussy and have eaten in our fair share of fast food places so our standards aren't high but it was overcrowded, slow and the food came cool to warm. Oily garlic bread, pasta very undercooked, pizza still covered in flour, burger very cheap meat (barely eaten by the two who ordered it). It was painful to hand over any money although the very kind waitress did knock some money off the bill but really free would have been too expensive!

I booked here as I was hopeful as the F&B in Newquay cornwall is excellent! How nieve was i?, on arrival they said my booking was 6 pm even tho I didn't call them till 7.10pm I said we booked for 8pmThey huffed and showed us to a table. It then took 45 minutes to as if we wanted a drink then we sat and watched them on the bar for 10 minutes before my other half went up and got them himself.The food took over a hour, It was cold and bland.We didn't get asked if the food was ok during our meal or if we would like anything extra. The guy in the suit stormed about grumpy and ignorent. And shouted orders across the dining room at the staff in front of all of us customers.The restaurant was not overly busy yes the standard was shocking.how can the Cornwall F&B get it so right yet Greenwich get it so wrong.complete disappointment for my birthday.

There were 7 of us who turned up without booking on a Sunday afternoon. We were found a great table and settled in with a selection of lager and bitter to have a look over the menu. The prices were very reasonable and the portion more than enough. I had the roast chicken and baby ribs which was excellent. The waitress "Bela" was brilliant, made us feel extremely comfortable, took our order, brought the drinks and always had a smile on her face. I can wholeheartedly recommend this restaurant.

We went here for the first time in January, and once was quite enough. The waitress was lovely but run ragged so can't blame her, but the food took for ever, I told the manager that if it didn't turn up pronto we would leave. It did turn up but one meal at a time, so it was cold when we all ate.We tucked in and it was awful, the meat balls on my sons pasta was revolting that it had to be left.A wide birth I feel for this chain.

The location is great, views are great and the breakfasts were fine. But I am one of these people who will not go somewhere again if the people did not add something to the overall experience, irrespective of the food. The waitresses were nice but the manager....what can I say? Someone has named him already but I will reframe from doing the same. There are two sides to every situation, but from where I was sat what I saw was someone belittling his staff at every chance, in quite a macho chauvanistic manner too. Generally seems to have a bit of a powerbuzz about him and was really distracting from the experience. Motivated me to create a profile here. No need to have a powerbuzz working in Tom and Jerry's for crying out loud!

Disponibile menù con 3 portate a circa 12 sterline (+ bevuta da pagare, ma poi offerta illimitatamente). Pizza davvero buona, e anche il dolce era sopra la media. E' stata una piacevole sorpresa, peccato forse per la cucina un po' lenta.

We visited on 30th December with friends on holiday from France for what we expected to be a fairly quick lunch before visiting the Cutty Sark. The food was great, but the service was very poor. It took the best part of two hours to have our two course lunch! In fairness the waitress was very apologetic and the kitchen was obviously under too much pressure. However, we really felt short changed when we had to rush our visit to the Cutty Sark and miss walking through the tunnel under the Thames. Think we'll try the Pie & Mash shop next time we're in Greenwich!

General manager Bledar Mataranxhi was extremely rude and unwelcoming. I was embarassed to have suggested my friends to eat at this restaurant. He was happy to show us the door once he acknowledged that we were unhappy with his behaviour. Quite frankly, it was disgusting and I wouldnt recommend anyone spending a second at this place.

We only went there to have some drinks after a long day of walking and visiting London with our two children. Nobody to start at the entrance counter, so we decided to help ourselves and get sitted : what an awful idea we just had! As a result, we had a REALLY cold service : no smile, barely a "good evening", and after 10 minutes of waiting for just 4 drinks, the waiter felt useful to throw the towels on the table, but not necessary to apologize when one cocktail was the wrong one... Conclusion : our 4 drinks must not have costed enough for us to be treated with a minimum of good mood.... No way we would have stayed there to eat for dinner even thought it was past 6 pm when we left!

Having visited an F & B's in Hamilton Lanarkshire - I vowed I would never return, however, 9 of us ended up in this one (kids are very persuasive) and I must admit - the food was decent enough, the decor was comfortable and modern and the service was quick and attentive plus because it was a Monday you get 25% off apparently. I probably wouldn't go if my arm wasn't twisted (its not my thing) but if you are i) in Greenwich, ii) Its Monday iii) You have kids and iv) If you are starving - give it a go, its not as bad as you might think - I was pleasantly surprised.

We were visiting family and stayed at an hotel in Greenwich on a 'room only' basis because we like to have breakfast with a view of the Thames. Frankie and Bennys was the perfect choice on a bright ,sunny but cold December morning. We had the entire restaurant to ourselves with a fabulous view across the Thames. We shared a delicious breakfast of scrambled eggs, fried potatoes, bacon and sausage plus unlimited coffee. All served by a charming waitress. We then caught a Thames Clipper all the way to The Eye and back - wonderful ! A real feast for the eyes!! Then a short whizz round Greenwich Museum, always a treat, followed by a delicious lunch in a buzzing noodle bar. I do so LOVE London!

I have to search for gluten free meals being a coeliac yet here there is a dedicated menu with lots of choice. I had ribs, salad and a jacket potato. The portion size was good and the food freshly cooked, served and presented. My husband (a non coeliac) had ribs and chicken also good and a generous portion. For dessert I had a banana split sundae, just the right size and sweetness. My husband had tiramisu which he thoroughly enjoyed. Our waiter was excellent, nothing was too much trouble. Admittedly it was not a busy evening but I will definitely return.

Made the mistake of going here with friends recently and must have been served by every grumpy waiter/waitress in the place.Despite it not being busy it took ages to get server and for the food to arrive. When it did arrive two of the adult's meals had less fries than on the kids plates. When this was queried the grumpy response was that they were standard sizes but suppose they could bring out a side of fries.After taking so long to serve us in the first place it would have been nice if they had waited for us all to finish eating before leaning over us to start clearing the table.Finally after ordering deserts, the icecreams spent so long waiting on the pass to be brought over to us that they had all melted completely.We won't be going back there.

We went here for my dads birthday at the start of October. During my visit, I was really ill. When I arrived at the restaurant I was discussing taking my medicine. When we sat down, the waiter asked if I needed a spoon as he overheard my conversation. This was so thoughtful. We ordered three courses, all of which were fantastic. Absolutely delicious food. We will definitely be returning!,

We went for brunch and the service was non-existent.Food was waiting on the counter for almost 10 minutes before being served to other customers.Three other tables started asking where their food was.After 15 minutes of waiting, we left.

We are used to enormous portions so when our meals arrived I was a little disappointed but in fact it was just the right amount. We both had salads (different salads) and both were good. A glass of wine each was nice and some garlic bread ( which comes in a thin pizza shape not baguette style).The food was good but expensive. The staff were very cheerful and helpful.

I came in off the Thames river tour with my sister and niece and we had a wonderful lunch with great service.

We visited yesterday, with 8 tired Brownies in tow. we had been in London all day. We were very surprised to find the restaurant nearly empty. Service was quite slow, the girls made up their minds what they all wanted. Always been offered activity boxes for the girls to keep the occupied, when we have visited other branches of Frankie & Benny, had to ask 3 times yesterday before we eventually got the for the girls, then the food arrived before they had had chance to explore them (this was because they had waited so long). Once the order was taken the food was quite quick. The food was as expected, but it was a long time before the dessert order was taken and we were 2 short when eventually served.It took ages for us to have a simple meal.

this was my first visit to a F &B place. Lovely location next to Thames.We were placed at a table straight away. It took a while for a server to come over but I wasn't on the clock.The menu had plenty of choice, as did the selection of drinks. Wife had the steak and I had the fish. Both were lovely.The drinks did take quite a while to arrived but were worth it.This restaurant is not cheap , it is London, but the food was plentiful with good drinks. I found the staff to be of a very high standard . Overrall the bill didn't hurt too much.

went there for lunch today, was awful!the food was extremely meagre, the portions were tiny, comically so. the food lacked flavour and was obviously microwaved,the pasta dishes are really bad, if you have to go there then avoid pasta at all costs. the bolognaise was very poor, tiny portion, no sauce at all, just an orange glossy oil covering the penne, and probably a tablespoon of beef mince in the entire dish.extremely dissapointed, clearly they only make money from trapping poor unsuspecting tourists, no local or national would ever go there twice. disgusting.wish i had just gone to a wetherspoons, at least their microwaved food is amply portioned hot and cheap

I love a Frankie & Benny's and am never disappointed by the quality of the food. I also think the menu is really varied and offers a good choice. However, prices have increased and, although I enjoy it, I'm not sure it's the sort of place that I can justify spending £15 on an average main. I think the prices have raised a tad too much.Saying that, food was good, atmosphere was good for a Saturday lunchtime and there was a nice activity pack given to children and a good value kids menu (£4.25 for a main, drink and dessert - all good portion sizes). My main criticism for the Greenwich branch was that the service was appallingly slow. We waited a long time between courses and the waiter never returned at all to ask if we wanted coffee or desert. We were actually going to but waited too long so changed our minds.

Worst dining experience I've ever had. Chose this place because of the proximity to the river but wished I'd put the food first and gone anywhere else. McDonalds even - at least that way I would have earned the regret. Food was cold and disgusting, tasted like cheap supermarket slop. The service was amazingly poor (one waiter sniffed my girlfriend's milkshake, complaints were received unprofessionally), drinks weren't available, there was an hour wait for certain items on the menu, the atmosphere was depressing. Ruined my evening and made me feel like I'd wasted money.

we booked our table early before going to a show, we were seated & then had a long wait to be served.... No one even took our drinks order for at least 15 mins... Only good thing once we did eventually order our food it didn't take long to come...we decided against a dessert!! Would not visit again...

My wife and I had the misfortune of visiting this 'restaurant'. We ordered from the breakfast menu. My wife ordered poached eggs on toast, when they arrived 35 minutes after ordering, all the eggs were hard and the toast was actually soggy bread. We sent it back and asked for scrambled eggs on toast as a replacement. After a 20 minute wait, these arrived. the scrambled eggs were a grey cut up omelette, again on soggy bread. Disgusting and inedible. Don't go near this place,

My burger tasted like mud. And the beers were notably warm to the touch. The waitress seemed shocked that I questioned warm beer.

FandB with attitude. Usual surroundings with good music but sadly the male staff couldn't raise a smile between them! Only waitress managed to find a brief smile and be friendly. Think they are taking this New York image a little too far. It wasn't full but we we warned there would still be 40 mins wait for food and they were right! The chefs worked non stop so they have got something wrong. Need to eat here Mon to Fri to get good deals as weekend is much more expensive. Overall very disappointed when comparing this to others we have visited.

This is one of the worst restaurants I have ever visited. Upon entry, the ladies at the door were extremely rude. The place was extremely loud and screamed dirty! Once seated, the food on the menu sounded delicious. After we placed our order, my friends meal arrived. Once he had finished (a greasy and tasteless meal), mine had still not arrived (despite having asked the waitress a few times). I eventually called the manager and explained I no longer wanted the meal. He insisted and said it would be taken off the bill. We waited for another ten minutes and it finally arrived. Unsurprisingly, it was also tasteless and greasy.To top it all off, the bill arrived and the pizza had not been deducted. The staff were unapologetic. I will never return.

Friends and I had an early evening meal here last Saturday after spending a day at the Tall Ships event. We chose it on the basis we could get in and as we didn't have the energy to travel across town to somewhere smarter especially as we were all returning home from different train stations - it was all getting too complicated! Saturday also happened to be the birthday of one our group and so when she spotted the open roof terrace where we could have some drinks in the early evening sunshine it was a done deal. Clearly they had had a very busy day and by the time we sat down they had run out of many beers and wines, however the waitress did do her best to try and find alternatives that would suit our group. We waited a very long time for both our drinks and our food. I was amazed to find that our drinks hadn't been served after spending more than 30 minutes away from our table admiring the view of the river. Drinks must have taken more than 45 minutes and food way over an hour. By the time we got it the sun had gone down and we were cold and there was no space to eat inside. I was surprised that they had no outside heaters as this is a large terrace and clearly a big part of the premises that they use for summer trade. There were no lights either - not even a candle on the table - so by the time we had finished our food we were cold and in the dark! The meals were very average. My New York chicken meal could have been anything to be honest - I couldn't distinguish the individual items that were supposed to have made this meal individual but by the time it came I was too hungry and cold to complain. At just under £15.00 I expected more.It didn't have the feel of either an Italian or a good American diner ... it was just a chain restaurant plastic meal and although the waitress did her best to serve us despite being exhausted it was a disappointment at the end of a long day. The Tall Ships event can't be used as an excuse. The event doesn't happen by surprise and they know how many people they have covers for ... there's no excuse for a lack of staff or for running out of drinks. Would I visit this chain again - no.

We happened to be in Greenwich to see the Tall Ships Festival, as did another few hundred thousand people that day. Following the parade, we just wanted to find somewhere half decent where we could sit down and enjoy a meal and get away from all the madness and we just happened to see Frankie & Bennys. We decided to give it a go and am very pleased to have tried it, as where my wife and the in-laws. I had a F&B Burger with a Peppery Sauce and Cheese & Bacon Fries and it was divine. Everyone really enjoyed the meal. Service was very good and staff knowledgable and very friendly as well, which always helps. Try it!

As with one of the previous reviewers, I was down there for the Tall Ships Festival and the whole area was really busy. However, never having been in a F&B before I didn't really know what to expect. What a pleasant surprise to find that they have a 'gluten free' menu, with starters, main courses and desserts. The staff were friendly and had been drafted in from other areas to cope with the crowds for the weekend. The service was quick, the food was good and the staff were friendly.

Excellent food and service was good especially at a very busy time with a lovely location on the River Thames.

Excellent view of the river if you get a booth seat, which was a bonus for us with the tall ships parade.The food is standard chain, but is decent enough, although drinks are slightly pricey. The toilets had run out of soap in the dispensers, which was off putting.Service was on the slow side, but as the place was packed to the rafters, then this was understandable. Overall 3.5/5

Started badly when two teas arrived as 2 mugs of warm water plus 2 teabags - ughFull English - 2 fried eggs uncooked on the top, cold baked beans mushroom just a sliver. Wifes poached eggs on toast but toast was just bread.Sent both back, but side of bacon and sausage was left getting cold on table while toast was cooked.Service very slow by girls who hardly spoke englishNothing to recommend this place except the view of the Thames and plenty of other places have that!