T.G.I. Friday's London Stratford in Newham

Fun selection of cocktails and very filling portions of food. Massive shoutout to Derek for keeping my company and Fatima for being fast on her feet keeping things running :)

The staff here all need to be fired. Disgraceful. All laid back and have 0 urgency. 20minutes to clean one table. All conversing and laughing amongst each other. AVOID LIKE THE PLAGUE!!

Went to Tgi and i was utterly displeased! Where do I begin ? The service? Slow. The staff? Rude. The only competent staff was the curly Afro haired boy ! He was lovely .

Tried the new Cheese Donuts but they were lacking in cheese. The cocktails weren't great but I had a voucher as it was my birthday so they were free so we didn't send them back. They didn't acknowledge it was my birthday either. Used to love TGI's but definitely wasn't like it used to be.

Colder 🥶 inside than out. Was told heating not turned on. Assume they saving money. My has the price gone up as well. Food was top notch staff from but not enough of them. Toilets obviously not checked see photos. As it was dry on the wall.

Seated by person who looked disappointed to have a customer. Waiter was much betters They didn’t have any beer on tap because they’d run out. Was offered bottled beer, I chose Peroni, when it came it was the gluten free Peroni. Waiter was apologetic and offered alternative. When food arrived 40 mins after ordering despite us being first customer there and seeing delivery drivers collect food before we were served good, slaw was missing. Was told they’d “run out”. Interest concept when it’s something that takes five mins to sort, and also why not tell me earlier so I can request a different side. Haven’t been to TGI in a long time, won’t be going again. Really overpriced for what it is - the salad is as tiny and clearly not fresh. Mac cheese was microwaved and solid. Felt sorry for the waiter who looked embarrassed by it all. Daughter didn’t get capri sun orange as they’d run out. “sorry,” he said, “it’s always like this after busy Saturday.” 😅 Daughter’s hot dog had stale Brioche bun which she could not eat Can’t speak for atmosphere as we ate in the concourse outside the main restaurant. Accessible toilet has a big hole in the floor.

My order comes so late and cold as well I’m so upset with the driver🛑

Great Service by @Mohammed, Pleasure being here and food is astonishing

I recently attended a friend's birthday dinner at the restaurant. The food was nice and the staff were amazing especially Dylan. He really went extra mile to make us comfortable. I will be recommending the place to friend's and family in future, fingers crossed they continue to maintain there standard.

worse drinks ever! SO WATERED DOWN! NO ALCOHOL IN ANY OF THE COCKTAILS NOTHING !

Where is the zero star option. Absolutely horrified. I wasn't even this horrified after watching a horror film. Uncooked bacon. Shambolic service. I'm disturbed by how vile the food was. The service was even worse. Save yourselves and your money. Avoid at all cost.

Food is great, however I will no longer be sitting inside to eat, myself and my partner were there this evening 5/1/2025 and there was a couple next to us a few seats down, the lady jumped up and screamed saying she saw a mouse so I jumped up and ran to the other side of where I was sitting luckily myself and partner were already finished and getting ready to leave, as I was standing up a server came over and asked if everything was alright I told him that the lady said there was a mouse and his response was they are all over the shopping centre and in the tgi Friday restaurant EXCUSEEEEE MEEEE!!!!!! I got my things and left immediately after he said that, if I ever go back which won’t be anytime soon I will be booking a table outside, never have I ever been in any other restaurant in Westfield’s and seen mice roaming free that’s very concerning

Where are the staff?? We waited more than half an hour just to give our orders. And the staff are rude and not friendly at all. Poor customer service

After we got seated I took almost an hour for us to get our food. I ordered the house salad and it was horrid. Our food was very cold. Not once did the waiter checked on us. My partner had the burger and it was very cold.And the music is very loud you can't even hear yourself speaking.

Very disappointing experience, on a quiet early evening on NYE . Had to constantly ask for service despite there being lots of staff, food took ages and was poor quality, and when we gave feedback it wasn't a surprise to the manager that the whole thing was awful. She knew it was! Looked like a secret shopper was on a table by us and also saw how poor we were treated. She was equally treated badly. Check my other reviews, will barely complain as know some staff try their hardest, and I never ask for a discount but I considered walking out of here without paying before the meal arrived as it was so bad. I wish I did!! Had to go to the bar to pay so we didn't miss our train as no one came to take our payment ....still missed it! Will never go back here or to another TGI. Avoid at all costs!

Family of four, meal cost £70 including using a 1 kid eats free offer. Food was awful had to send back a burger because they served with raw bacon in it. All food was cold. Kids meals came up with the wrong sides so had to go back, their hot dogs came up in burger buns as they ran out. Won't be rushing back. Its a shame its massively gone downhill. Clearly can't handle busy periods especially in such a busy shopping centre with the football stadium next door. Also note to servers... taking a 4 person order without writing it down doesn't impress anyone especially when you get it wrong.

i ordered a BIG portion of jack daniels sesame seed chicken and i got served an appetiser, as ive been to tgi fridays many times i do know the difference between the two so i brought it up with one of the waitresses and they told me that they would bring it up with my waiter, he then told me that they no longer serve it in a bowl with lettuce and this is the size that it comes. a few minutes later a waitress comes over and serves a man behind us jack daniels sesame seed chicken with lettuce a large portion of chips in a bowl. This is unacceptable as i may as well have payed £10 for the smaller option instead of paying £21 for the larger option but still getting the smaller option

We arrived around 4pm. Restaurant just of one third full. Although,Plenty of staff(Witers, runners,bussers and bartender) were present, with number of them standing idle, there were no visable sign of m.o.d or hostess.We were eventuly shown to a table which was unset and not cleaned from previous guests. Even though there were quite a number of free and ready set tables available, our host refused and insisted for us to sit on the dirty table. We waited and waited to be seen by a waiter. After further 15 minutes of being ignored, i had to get up and go to waiter station and intrupt two members of staff's conversation to point out who qould our waiter be! When I asked if there is a M.O.D. on? He replied yes pointed him out. It turned out that the manager on duty was the person who Sat us on our dirty table! Throughout our time there, he never engaged with any of his team or customers. With his body language and constant yoani memeber of staff who at the time was talking with another colleague casullay15 minutes before being seated by

Amazing services from Dylan. Deff he deserves big tips. Very happy person and respectful. Food very delicious. I recommend.

Wudeh was absolutely lovely. Food was delicious and came fast. Service was great we were given a warm welcome and consistently checked in on. Thank you very much! <3

Dylan was a star. Great interpersonal skills & he passed the vibe check. Very professional and friendly . He even made a balloon for my daughter

Dylan was so entertaining, matched our energy and gave the best service i’ve ever experienced. Will 100% be coming back just for him!! Deserves a pay rise!!

Dylan was very welcoming and energetic and made our evening memorable and exciting and gave us balloon animals and got the restaurant to sing to my friend 😁

Place is shabby and dirty, toilets are appalling.food is average, service is ok

Really good food, quick service and nice friendly atmosphere. Server Jacob was very helpful and welcoming

One of the worst experiences in my life. My friend got diarea or howevee you spell it.

The food was bog standard. Nothing spectacular. The toilets were in a horrible state.

This one of most horrendous experiences I have experienced while eating out bc we had come around 6:00pm and we waited for for a whole hour for our food to arrive and I ordered some spicy boneless wings but they only gave me like 5-6 pieces while they gave my sister like 10 upwards

SERVICE IS ABYSMAL!!! We entered the location at 17:00 and weren’t greeted / acknowledged or served until 17:40. This is completely unacceptable. The waiter that serviced us with the short hair and gold tinted round glasses roamed around aimlessly completely avoiding our table making us constantly think about leaving. Once he took our order 40 minutes later it took 13 minutes to bring out 2 soft drinks; 10 minutes after the food!!!!. To top it all off we ordered a bottomless strip deal. We were served once and then ignored for the remainder of our allocated time. Finally when we asked for the bill it took them another almost 15 minutes just for the price to be wrong and tried to charge us MORE. This is a disgraceful way to treat people especially as a first and only time customer this has changed my and all of my friends / families view on the brand permanently and I will telling everyone I know to AVOID AVOID AVOID!!!

What a desertion, the service I give it a three and that the restaurant was empty, and the food was the worst. I ordered a children's hamburger menu, the meat was black and dry as if they had already prepared it, the bread was cold and hard and I had fries for my son and I got a corn that was drier, it was not fresh... Better not say more, just what a desertion.

The seats were falling apart and the toilet doors slam shut every time someone walks through them which became irritating as we were sat next to the doors. The food was nice and the staff were good although time between arriving and taking our orders was slow. However our food came out pretty fast. Would eat here again but would avoid sitting at the rear of the restaurant where the toilets are. Dinner was not too expensive and overall was enjoyable if you like the American style fries, burgers etc.

The food was mediocre or below considering other branches. Service have no words to be honest from part of the food coming before the drinks, the other food item ls never came, asked for it a few times didn't make a difference. Asked for the bill a few times again didn't make no difference we had to go and stand by the waiters station for the waiter to come and give us the wrong bill, i mean i can go on and on. Overall will not be going back!

Walked in today as a table of 10 (two kids) given the Centre table which fit all of comfortably. Sat at 4pm. Decided to leave at 4.40pm after no Waiter/waitress came over to take our Drinks Order. Terrible terrible service.

took to long food was cold when it arrived

The food is always delicious. We had the sesame chicken strips and some loaded fries. The atmosphere was not the best as we were sat outside in the shopping centre. We were so tired we didn't really care where we sat. But if I had gone specifically to have a meal I would have been disappointed. The service was ok. The cocktails though are so expensive. £16 for one cocktail or £16 for two which is a better deal. However you have to have the same cocktail. You can't mix and match. Which I think is unfair. We had a mojito but it just came in a basic glass that had nothing special about it. If I had paid full price I would have sent it back. I would expect the works for the price. The taste was good. But not worth the money. Overall we enjoyed our meal.

Ramone was very professional, and tended to all our needs! Very happy with the service! Will definitely come back!

i understand Saturdays are busy but wow the service was abysmal. booked a table, waited in the que for 10mins then to be told that my booking time has already been sat now I will have to wait ,I explained I wasn't late I was in the que finally got sat then to wait over 20mins no one came to the table to take any type of order . Finally got annoyed and went to leave spoke the the manager on duty told him we just been ignored for 20mins, he convinced me to stay and took my order for food and drinks again I understand it was busy but sat there 30min and still not even a cocktail arrived. So again I got up and left and definitely will not be returning

I ate calamari yesterday after 30 minutes I felt dizzy, vomit and stomach pain, not healthy food, I tried to call but no answer

Very bad service, severe RACISM. The attendant who greeted us at the beginning informed us to wait 5 to 10 minutes for our seats. They had a lot of empty seats but it didn't look like there were enough wait staff available to serve customers. The actual wait time was well over 10 minutes. When we were ready to order, I held up my hand for a long time and none of the waiters paid me any attention. It wasn't until I stood up and found a waiter to inform him that I needed to order, and the response was that he'd get one of his coworkers to help me, but no one came for a long time. It wasn't until about half an hour after we sat down that a waiter came. But he ignored us and went to serve the guests at the table next to ours. The guest at the table next to ours had arrived later than us. This is blatant RACISM. We didn't even get any formal apology after speaking to the manager. Really disappointed. I walked out of the restaurant shaking with anger.

Food was mediocre at best and definitely not worth the price. ‘Cocktail’ was disappointing as well, very watery and lacking any flavour. Our server seemed to be doing their best but of course couldn’t make up for the sad food and poor atmosphere. Table next to us were there for a birthday and seemed to have a similar experience, and when they spoke with the manager he would not listen to their concerns and insisted that he needed to clear tables instead when there were plenty of empty tables. How is this place so badly managed and still doing business? I couldn’t point guess

Its hard to understand how a place can be both terrible with the food and the service?! Pick a struggle! Our starters arrived incomplete, after asking to speak to someone it took them 15min before someone came to check what was wrong. Even then after talking to them, they said they will have a look and never returned; avoiding our table for the rest of the evening and instead spent the time gossiping to their colleague about other patrons by the entrance. Another staff member who was dropping off other dishes made eye contact with me and came over; once we told him about missing bits in our meals, he said he would go get them. He also never returned. One of the wait staff who were waiting neighbouring tables, eventually noticed us and came to see what was happening. After explaining we are missing parts of our meal, we are told that it has run out. Had we known this before we wouldn’t have ordered the meal!! We ordered some piña colada and what arrived was essentially pinapple juice with ice. No coconut cream in sight, and the juice itself was watered down and looking like bath water. The hot chicken wings were dry and inedible without sauce. The fries were the only good thing to eat. Otherwise everything else was cold. While waiting to be seen after being served, we had the opportunity to witness another customer chase the manager to have a conversation about their service, only to have the manager constantly evade and ignore them. Instead, focusing on clearing tables (despite there not being any queues out front or people waiting to be seated). This further through the vibes off and made the atmosphere worse. After asking for some of the incomplete dishes (which we didnt end up eating) to be removed from the bill, it took them 20min before we got the bill. Thankfully they removed the service charge too in addition to the incomplete meals.

Took my neice in here on Monday night 25/11/2024 to treat her.. was disgusted with the service in there took 5min to be acknowledged and sat at a table then was waiting for another 15 min and no one came to take our order so walked out. All the staff were staying around chatting and it wasn't busy.

Awful experience since you walk in , no host for 10 min , when he have the nerve to come and receive us , he will ask if we want to sit inside or outside , we choose inside , then every single table was seemed to be booked or non available, the vibe he transmitted is terrible , they don’t want To help you or accommodate you , I’m an assistant manager too and I know very well what’s this about , I will never be back.

Ramone A was great, he made sure we had everything we needed and also made us feel comfortable. He made our experience great!!!

the service from Ramone was amazing. he was very attentive and whenever he felt like he was taking long (he wasn’t) he apologised which we appreciated a lot :)

Absolutely terrible. Visited here recently, restaurant was completely empty, however we were not made welcome. My mother has a gluten free allergy and the staff here had no interest whatsoever in this. When we quizzed the waitress as to what my mother could eat on the menu, we were told to “Tell me what you wanna eat and I’ll tell ya if you can eat it” as if we were a massive inconvenience to the absolutely empty restaurant. We then walked out and went elsewhere. Intolerance and allergies are a serious matter and people can die from eating the wrong foods - TGI Fridays of Westfield do not care.

Rude staff! Unclean tables and they dont seat you even if they are empty

Absolutely horrendous customer service today. I attempted to treat my other half with ribs at TGI Friday in Westfield Stratford. I attempted to ask a question to a member of staff 3 times and she ignored me. She was literally standing a foot away from me and just walked away. I then looked around and saw 3 more members of staff standing around just staring at us. My other half had to wave h Their hands to try to get someone's attention. When a lady finally decided to show us to our seats, she shouted "I'm coming". I explained my ordeal and she said she would get the manager. While waiting, all remaining staff were standing at the rear of the establishment staring and conversing. We decided not to eat there in the end, as the experience of oddity was far too institutional. We went to five guys (opposite). As a business owner myself, that level of customer service from T.G.I's is horrifying.

The food was burnt and small portions and not edible and won't be back

I had a visit a few days ago. Love the restaurant. However after coming here quite a few times I have noticed recently that many items are unavailable or out of stock. I have come quite late in the evening but still....

Hilariously understaffed, one guy for the who dining room on a Thursday at 7:30pm. He's also apologizing constantly that there is only one bartender. The mozzarella sticks came out cold, and the smash burger had an insane amount of salt on it.

Service was slow although restaurant wasn’t busy and the food wasn’t great either. I should’ve just gone to Nando’s!

Food wasn’t bad, but toilets were disgusting. Quite pricey. Long waiting time for food as well as for waiters.

This place has lost its what is renowned for in the 90’s. This must be the wirat restaurant we have been to this year. No vibes, no atmosphere, bad service, glum servers and no enthusiasm and fun to what it usually used to be. Waited a long time for drinks to arrived and waited awhile again for our fiid orders to be taken. Food arrived and we had no cutlerries and condiments. Had to hunt down a server to find cutlery. Cutlery was delivered and server looked angry at us. Server came to asked if all is ok and before I could respond she had walked away to the next table. Really horrible experienced yo a restaurant where we thought we could have amazing time because of servers enthusiasm and good vibes whether the food is good or not. Total let down.

First we came a couple minutes early before our reservation and they would NOT let us in THEN WE WAITING 1 HOUR AND A HALF FOR FOOD no starters absolutely nothing do not recommend!!!

Well, I am sad to say my experience at TGI was just... okay. Not bad, but I was a little disappointed. I got the chicken pasta, and the pasta itself tasted quite bland and had almost no sauce. Admittedly, the chicken itself was very tasty, but there wasn't much of it in the dish compared to the pasta. My girlfriend had a burger and said it wasn't very hot and was basically room temperature. She encouraged me to rate 3 stars instead of 4 cause we both agreed the experience was pretty mediocre, but not terrible. Our sides were good and the drinks were enjoyable, but not enough to make up for the let down of our main courses sadly. The service was good, our server Jorenas was very friendly, the only problem was it took quite a long time (like 30 minutes) of waiting between each visit to our table, even just waiting for our bill! But I understand that this is likely because of understaffing issues as I also work in hospitality, so I wasn't too upset at it, but others will probably find their patience tested.

Took about half hour before we were given glasses for refillable drinks. They were apparently so busy, they didn't have any clean glasses even though restaurant was half empty. Menu is lacking variety. Items were missing from my dinner. Asked for blue cheese dip that comes with it, got given pot of sour cream. Almost got charged for two chocolate cakes at £20. Lucky i checked receipt. Overpriced. Not surprised they're going bankrupt. Waiter was nice gentleman though.

The dude in the front who choose the tables for you, he have no clue what’s the saying nor the information, we had Uni days and he said yeah they work, we ordered food and in meanwhile two customers had some sort of heated arguments with one of the waitress and he was so rude to the customer( customer service is not even close and even the manager was some guy who can’t even solve the situation like for real!!!!) Our food came and it was nice but a bit cold, whatever we finished and later bill came were I asked him, I have Uni days and that dude was like we don’t accept Uni days offer I was like what on earth” n I told him the front seat guy told it’s accepted, then the waiter was like okay open the Uni days and show code, and apparently they don’t work We got scammed and never going back.

My husband wanted a steak for dinner so we went to TGI Fridays in Stratford. We were taken to a table area that was filthy so we requested to move. We ordered two soft drinks and two steak meals. The food took ages to arrive and when it did it was missing multiple items. My steak was burnt and bitter and when I tried to alert wait staff and request sauces we were ignored. When we were finally able to get the attention of a waiter to inform him about my burnt steak and the missing items, we were told that there had been an error with our bill where another table had paid our bill and a deduction had already been taken because of this and they would not be able to accommodate any further deductions. We never received an accurate copy of our bill despite requesting this multiple times. Eventually we asked to speak to the manager and when the manager came over to our table the waiter's demeanour changed and became intimidating, such as raising his voice and making accusations that I had eaten half of my steak. This is completely unacceptable. My husband was able to remain calm and negotiate a reduction of our bill with the much more reasonable manager after an extended period of time. This was my first and definitely last time at TGI Fridays. Awful experience and ruined my evening! Avoid avoid avoid!

DO NOT GO HERE! Management changed so avoid this place like a plague. Went for my son’s 21st birthday and our evening was ruined. Waited 45 min before our drinks came. Asked for missing cutlery several times but didn’t get it. Complained to the a manager who looked fake called Mo!! He had a piss poor attitude and replied I don’t know everything as I don’t have eyes at the back of my head. We had a pay £178 for the meal. The food arrived cold so not worth the money.

Massive shoutout to our waitress who was really lovely, unfortunately didn’t get her name but Thursday 31st October she was serving the booth tables, blonde hair, recommended us a tropical monster cocktail and provided really amazing service. The food is quite pricey but tasted really good and seems to have improved in quality since I was last at TGIs.

Overpriced, extremely average food. £19 for a “smash” burger which is two tiny scraps of meat. Chips tasted of dirty oil. Service was slow (but friendly) and food took ages to come.

Great atmosphere and friendly service

Sorry but very disappointing service wasn't great food really wasn't up to much I had a chicken burger definitely not worth the money. Had to hunt the staff down to pay even went up to the bar the guy behind the bar was not helpful and not very polite either.

Basic customer service ‘customer always right’ barely got through the door she wouldn’t let us pick a preference to where we wanted to sit in an empty restaurant, even though we had another guest coming a bit later but her suggestion was to move us mid way through a meal to cater for 3 of us! Again mid meal? Restaurant empty she couldn’t place us in a bigger table prepared already for our guest to join, cocky and incompetent so we walked out went all stars next door much better service and great atmosphere.

Me and my sister tried to have a dinner with my baby and my 2 year old and my 4 year old daughter. We saw 2 ladies were leaving the car booth and my son loves cars so thought ah perfect the kids would love to sit at a car booth, so we walked over to sit down, my sister saw there was two drinks on the table she just moved it to a near smaller table, not thinking much of it and sat down my kids where happy and excited to eat at a car, I was about to talk to them about what they wanted to eat and then I was approached by two woman working there. They both looked annoyed, no smile or nice introduction or anything, she said "you can't sit here, you have to reserve it, but you can't reserve it because you didn't come to this table so you can't sit here now you have to leave." Then they both walked off. We were not expecting that so in shock we got the kids together to leave. After I had a second to think about what just happened I approached the lady at the desk and said "sorry I think the lady who I just spoke to needs to work on her customer service, she could be a bit nicer in speaking to customers. The lady then responded "well you came in sat down and picked up dirty cups and put it on a clean table". I was shocked and said "my sister done that and we didn't even think we were doing anything wrong, you didn't even have a sign up about it being reserved. The lady then responded "that lady was the manager." The whole interaction with everyone they had horrible body language and was looking at me like I was dirt at the bottom of their shoe. Shocked I walked off and safe to say never going to go to that branch again. IF YOU ARE A PARENT WITH KIDS DONT GO HERE! I am a resemble person and don't complain unless absolutely necessary but this was like they didn't like the look of my kids or something. I would definitely say this was infantilization. The place looked pretty empty and from what I could see had no families in it at the time which I am not surprised about, if that's how they act towards people with children.

I took my daughter for lunch today. We waited for the waiter for 15 mins to order our food. Then I asked the waiter how the kids eat free works and he explained me that I need to choose main then we can get kids main free, so we did the same. Food arrvied quickly but my burger was nearly burnt and my daughter’s burger bun was so tough! Anyway we didn’t complain amd had our food. I paid the bill then I realised that they have charged the kids burger too which supposed be free. I have talked to a waiter, he apologised and then he called his manager. The manager said to me that I need to give them a code which is on the app. I said I have the app but I didn’t know that I need to give the code because no one told me when I asked how this works.I said I can get the code now and you can refund me but He didn’t accept this and advised me to use it next time!! Unbelievable! Apparently customer satisfaction is not their priority. This is non-sense. I felt deceived. I don’t think I will go to Friday’s again

Had a truly disappointing experience at Fridays Stratford. The wait time was incredibly long, and the staff seemed completely uninterested in providing good service. To top it all off, my husband found a "dry leaves" in his salad as the plate was not washed properly before serving and I ended up getting food poisoning on same day, which suggests a serious lack of hygiene in the kitchen.To make matters worse, the manager was incredibly rude and unhelpful. I would strongly advise anyone considering this place to think twice.

Where are the staff? Got seated for almost half an hour but no staff came to ask what we wanted to order. Despite the restaurant didn't look busy. It took quite a while for the order to get delivered too. Unfortunately the ice cream of the sundae was half melted already when it delivered. The maple bacon fries was spicy. Didn't feel any maple flavour in the sauce. Just a spicy mayo with a little bit of bacon pieces. Looking at the menu, everything was expensive compared to other American diner restaurants. TGI was quite famous therefore I was genuinely looking forward to the visit. Too bad.

Came in for lunch with my daughter for a treat and we wasn't disappointed it was amazing the service was 10 out of 10, didn't have to wait to long for our food and when it did come it didn't last long as it was sooooo tasty. Thank you again for making our day more special definitely be back again.😀😀😀😀😀

The food was excellent, but even though there were not many people in there, we had to wait a long time, and we were going to the theatre. It seemed like one person knew how to do the job, and everyone stood around watching her. I get that the major of the floor staff were uni students, but waiting tables is not that hard to get, but all the while people were complaining and the place was filling up the staff were very pleasant and came up with a variety of excuses. Anyhow, food is great and we got to the theatre so we were happy. This was at Westfields at Stratford International.

Been going to TGI since 2007 and this is the death for me (Thanks Stratford). Food is terrible. The ribs came with some random powder on top. Cocktails were below par and me and my partner both had upset stomachs within 12 hours. The only decent thing about this place were the staff. There are so many other places to eat now and TGIs are still operating with below par standards which is criminal.

Great service from Dylan today even made me a balloon dog too 10/10 from him we will come back

Hi we went o have dinner . The server was very abrupt. Lead us to our table in a hurry we sat there for 20 minutes no one came over to take our order for food or drinks . So we just thought they didn't want our business and got up and got food somewhere else .so would never recommend this place to anyone

I had a terrible experience at this restaurant. First of all, the service was extremely slow. We waited far too long for our food, and the staff seemed disorganized and inattentive. When our drinks finally arrived, they were garnished with rotten mint leaves – completely unacceptable! Serving rotten ingredients in drinks shows a total lack of quality control. To make matters worse, when my child’s pasta was served, there were pieces of a broken plate mixed in! This is beyond dangerous and shows a serious lack of care in the kitchen. Overall, this place is unsafe, unsanitary, and the service is awful. I won’t be coming back and I definitely don’t recommend it. Adding to all this, they made us to pay the bills.

WILL Someone PLEASE sort out this - trying to cancel a booking - phone number cuts off , form WILL NOT take correct booking reference!!!!

the service at this place was awful. we waited for a table for 10 min where there was plenty of space. then we waited 20 min for someone to serve us. After 15 min from ordering the waitress came to say that they didn't have any buns for the hot dogs. The drinks were brought separately, each at a different time, as was the food. Food was cold. That was the last time that was the last time I came here. I don't recommend it!

I have put a low rating because how can you send food out cold? You send out wings that cost £15.95 but only send 6 when there is usually 9, and once again you leave an item off my order. Disgraceful

We visited here on friday, last week. The food was absolutely delicious and the servers were all incredible! Ibrahim, our server, was outstanding and so friendly. All the staff sang Happy Birthday to my daughter too lol. Best TGIF we have had in years.

Shocking! The worst customer service I've ever had! It was embarrassing! Over priced cold and pointless I would absolutely boycott this branch

Nice meal before going to ABBA voyage. Reasonable choice on menu. Staff very attentive. Prices probably average for London which is more expensive anyway x

I asked my daughter where she wanted to go for her birthday and with delight written all over her face, she said, “T.G.I’s”. Now our experience at this restaurant was far from delightful, absolutely dreadful is much more fitting! We arrived at the restaurant five minutes before our reservation time to avoid any cues. When we got to the counter, we were stood there for 12 minutes, there were about 8 members of staff, talking in groups, some arguing, some standing around. Two having a huge row right in front of us about who was supposed to be greeting customers at the front. We looked on in horror and asked my daughter if she wanted to go somewhere else, but she was adamant, it had to be T.G.I’s. So we waited an additional few minutes, before I got restless and approached a member of staff, she explained that they were understaffed and the lady who was supposed to be greeting guests had disappeared. We were finally seated, waited an additional 25 minutes before our waiter arrived at the table, he explained he had just started his shift and was unsure why they were seating people in our section as no one was on shift to take it. He apologised and explained he could take our order but was unable to put it through because his card was not working, he got another waiter whose card was also not working. The ladies on the opposite table had asked how long we had been waiting, we explained it had been almost an hour and we’d not even had a drink water. They got up and left, we saw other diners get up and leave throughput our duration. At this point it had all got too much so we called for a manager, the manager came over explaining they were understaffed and as I looked around, there was plenty of staff, they were busy chatting, joking or arguing. It was all very strange, it appeared, they hadn’t a care in the world. He apologised and said things are really tricky but he’ll try to speed things up. This never happened, he instead joined the others in a conversation, laughing and joking. Our waiter, bless him, he really was trying his best and appeared to be the only person actually working! Our drinks came, they were lovely, couldn’t fault them. The food on the other hand, not the quality I’d come to expect at T.G.I’s, they forgot to put the sesame seeds on our sesame strips, and there were several items missing from our ultimate grill like the corn ribs which we were looking forward to trying, cherry tomatoes and the slaw. Service was slow and just terrible. You could not pay me to come back here! One of my worst dining out experiences to date!!

Shockingly poor food and service. Hygiene and cleanliness is a cause for concern.

Service was awful, it never changes at this restaurant in westfield stratford, not surprised it's closing, it's pure and simple, if the experience isn't good enough people won't come back.

Disappointing experience!! Came in yesterday for a takeaway. I was technically greeted and told I would be served shortly; so I waited by the bar where takeaway orders are taken. I was embarrassing left waiting whilst; staff walked past me - also, the person who greeted me was cleaning tables and chairs but I know they were aware of my presence. I had to flag a member of staff to ask if I can order. The staff member said someone will be over shortly. Eventually; the person who greeted me came over and I explained that I wanted to only order JD ultimate ribs. They took my order and I waited ever so long; after a long time waiting; a staff member brought over my meal saying "Here's your takeaway". Bearing in my mind; I was very hungry after a long day standing on the tube (central line) under someone's armpit and I was looking forward to having JD Ribs as a snack at home. When I got home; I open the box to find its a dozen chicken wings bits sprinkled with sesame seeds. I was - I am livid! Yet, I can only laugh at this misfortune.

To be honest I think people are sometimes harsh for reviewing Service is a bit slow But people are nice Food is very delicious and reasonably priced for London.

Ibrahl was excellent! Amazing customer service so grateful to have had him as my waiter. Will be back again!

Service was very poor. It took nearly an hour to get food and then they missed one of the meals and got one wrong. They also missed one of the drinks. The manager did reduce the bill but there were too many staff and not enough organisation.

First time I saw very bad service restaurant in London, the service is so bad, and they do not know how to do it. There is one short and "smart lady" who spoke a lot and does not know what is service and other things, delivery guys waited an hour waiting the food, the customers who ordered food they are not customers, and the customers are sitting in it, they are customers😂, soo shame

Great place to go if you want bad food a diftent order bad music and to miss your film.

Please do not go to this place. The service is so absymal, the reference is the bill copy. The Long Island ice tea was absolutely made by a lady who had no interest in what she was doing. When we asked for the bill copy, this is what we got. Please do not ever go to this place.

Very very bad customer service.

Slow service and brought us wrong food, don’t be fooled by the corn ribs they have no ribs in them just corn and sauce! Don’t recommend!

The food is amazing but don’t call and book, you get to the 5 min mark and the phone call ends. And even if you’re in position 1 it still waits to gets to the 5 minute mark and then ends and I’m just trying to get some information on something

Food was lukewarm and on the app you advertise that milkshake is available but when the order came on receipt no milkshake.

First I loved the food was really good, the Host could of been more kind though. The waiter was really nice, regularly checking if we were alright or needed something really sweet and polite:) the food came at a good time and it was really good and seasoned along with the cocktails, overall amazing atmosphere, will definitely be coming here again:)

Paid over £100 for the worst food I think I may have ever had. • full rack ultimate couldn't even feed my kid. • main mac and cheese had zero sauce and genuinely wasn't edible. • chicken strips were burnt to a crisp and dried out, wasn't edible either. • £17 for 4 fizzy drinks • Chicken burger was ok and the only meal out of 4 finished. • Holes in the seats, looks like the place is going to close down. All of this after having to go from the o2 branch because they didn't even have enough servers to host us. UPDATE I have followed the below message and quoted said reference and been ignored.

I waited 20min. No drink was brought to my tabel. If I could score less than 1 star I would. Please avoid waisting your time there. They don’t deserve to be in service

Over priced food, for amount served. One meal was cold, obviously been sat out waiting for other food to finish being cooked. Empty restaurant, but they sat us next to the till area, so staff constantly standing over you. Would not recommend.

Awful experience, service was shocking, over half of the cocktails could not be made as they did not have the ingredients, waited 1.5hrs for our food & then when it arrived the mains were brought out before two of the starters! The restaurant wasn’t overly busy so failed to understand why there was so many issues but lots of people complaining & the staff were mostly stood around chatting. Will not be going back.