A wonderful hotel. Cosy bed, great en-suite bathroom and fantastic staff. We had evening meals, as well as breakfast, and each meals were absolutely delicious! I would definitely recommend this hotel.
Only open when there are sufficient staff on duty, it is a small cafe (which can get overcrowded) but there's plenty of seating outside with good views of Bodiam Castle. The staff are friendly and helpful and the coffee was up to the usual good National Trust standard.
In terms of the hotel itself, I had no real issues. Granted the rooms were a bit tired, could do with getting the old carpets changed but otherwise, it is reflective of the area that it is in.
Upon arrival at the hotel, we were informed that we had to pay for our room up front. Now normally when we stay at a hotel on company business, our travel booking agent will arrange for payment of the room to be made, meaning that we shouldn't have to pay for the room. At £360 for 3 nights, this wasn't an insignificant amount of money (especially before payday, when I hadn't accounted for this having to come out of my bank account). It was late so we didn't want to argue the toss so we decided to pay from our own card. We checked this again with our travel provider, who informed us that they had in fact sent the payment details to them two weeks prior, so we should not have been charged the money.
We raised this with the HA when checking out and they confirmed that they had erroneously taken the money from our card. As such, we were assured that if we were to phone them a few days later, that the money would be refunded to our card. However, it has now been over two weeks and I am yet to receive this refund. This has not been for lack of trying from both myself and the company, with numerous phonecalls made to the HA, most of the time with no answer and when there was an answer, I was informed that their accounts team had not yet received payment (even although payment details had been provided to them over a month ago). Considering that this error was made in their part, it should be incumbent on them to resolve the issue. However, I found myself chasing my tail trying to recover my own money. Thankfully, there seemed to be one competent individual (Danielle) who helped me to process the payment back onto my card today.
From the other reviews, I understand that a lot of people travelling here for leisure may have had a perfectly pleasant stay with no issues, the actual hotel itself isn't terrible. However, from my own experience, the interactions I have had with them have been completely unprofessional and I would not expect this from a hotel that has presumably been running for many years. I'm sure that if I stayed at the hotel and made 0 payments to them for multiple weeks, that I would rightfully be getting hounded from them to pay before they took legal action. I do not see how this is any different.
Well I'd heard about GOAT burgers. Never a bad word. So my intension was to treat myself and another to a meal.
So glad I still went. What beautiful, moist burger. A flavour sensation. I ordered Chilli GOAT burger with a side of Cajun Fries and a side of Onion Rings. The burger was enough lol
I'll be returning here to try the chicken. I highly recommend these burgers. If you're visiting, with family or solo; it's a taste sensation. All well seasoned and served with a smile from friendly staff.
Sitting outside by the beach was refreshing but felt good after a long walk. Entering the building to get drinks felt a little awkward but the staff were friendly and attentive. We watched some food go by but skipped it on this occasion but maybe another day.
I ordered large Haddock and chips and what has to be the smallest pot of mushy peas i have ever seen. The Haddock was very greasy and tasteless signifying the fish was not fresh and the chips were excessively greasy and well undercooked and the portion size was way to small. And to top it off I spent the rest of the night after my meal being sick and not able to leave my toilet. Eat at your own risk I would highly recommend you avoid this place! I would not even let a dog eat the food from this place!
UNIT 6, THE MALL, Western Rd, Bexhill-on-Sea TN40 1DX, United Kingdom, England
Absolutely terrible experience. Our order arrived very late and stone cold. After which we phoned up and they agreed to re-deliver our order within 30 minutes. About 45 minutes later, they said they could not re-deliver due to the managers input (who wasn't even working apparently). We spent about 3 hours waiting for food and I really do not think we will get a refund through justeat. Please avoid this place like the plague 🙏