THE BURGER SHACK in Rother

Ordered a take away arrived 20 mins late and was stone cold paid 50 quid for 3 stone cold burgers and chips. Called the shop which said they would send a replacement meal. 30 mins later they recalled and said they couldnt send us a replacement meal as they didnt know how the food could be cold and the manager said no even though the manager wasnt there! Great service!!!! Never will I eat here again and I will make sure none of my mates will either!!!! Absolutely awful! Do not waste your hard earned cash on this joke of a business! I would be embarresed if i worked for this business.

I would give 0 stars if I could! Arrived cold and late. Rang to sort it out. They then offered a reorder which we agreed too. Half an hour waiting for the reorder they ring to say they are not doing the reorder after we’ve waited. Terrible management. Will not be returning

Absolutely terrible experience. Our order arrived very late and stone cold. After which we phoned up and they agreed to re-deliver our order within 30 minutes. About 45 minutes later, they said they could not re-deliver due to the managers input (who wasn't even working apparently). We spent about 3 hours waiting for food and I really do not think we will get a refund through justeat. Please avoid this place like the plague 🙏

Thankyou very much for the service you gave tonight, not only in the preparation department, but also the swiftness of delivery to the door. The food was piping hot and tasted very fresh! Would highly recommend to those thinking about ordering. It's nice to know a business in bexhill is going far and beyond expectations. Thankyou very much

First time trying this place, have to say it’s been a horrible experience. We got our food however the order was wrong, we have rung up telling them the issues we had with the order, the guy on the phone said they never even delivered to the name that we provided nor the address we said to him.. Funnily enough this makes no sense because we got our food. And to receive a happy shopper 39p cartoon to a kids meal is shocking. Safe to say i’ll never be ordering from here again!

Three delicious burgers and chips bought as a take away after local event, nice burger, very friendly service.

Usually the food here is good it’s a treat, tonight we ordered our food an hour and a half ago, the order was wrong and it’s apparently due to the Uber eats system The way they display it which is fair enough but on the receipt for our order which they would have printed states clearly what the order is. Called up they offered a credit note which was no good as we were really hungry so we needed the food remade, we waited 50 minutes for the remake to arrive which was stone cold and inedible I asked for a refund and they said you will have to do this through Uber and that they aren’t willing to help any further. What a shame this place has gone downhill will not order again. I never ever complain on google reviews usually I have nothing but fantastic things to say because I’m a firm believer good is supposed to be said but this is not acceptable and i wouldn’t wish anyone to order here.

Burgers are really good, very friendly service, took away, food still hot when we got home, was great, again!! Happy to recommend.

Fails to pay invoices and renames itself when chased for outstanding invoices. We recommend that all suppliers avoid this company, The Burger Shack/The Snack Shack or whatever it is calling itself this week.

The food was absolutely amazing, really tasty burger and fresh chips. Highly recommended!

Had a delivery from here twice now and both times have been amazing! Would definitely recommend the fajita burger, it’s so good! Food has been hot both times and just all in all really tasty.

Food arrived quicker then expected and arrived hot, food was delicious! we ordered quite late and it was all still freshly made, definitely be ordering again

Was worried about the reviews for delivery, but this arrived super fast! Within 20-25 minutes. Tasted great and will order again!

We've been ordering from here since they opened, and whilst the food is generally really great it's a bit of nightmare mixed bag with their delivery which makes it a lower rating. We only do collection now, and when doing so means we're getting good quality, well cooked, hot food, but the delivery issues really need sorting. A few people locally have asked us about the place, because the replies to bad reviews kind of make you question eating here, and I think unfortunately the restaurant is damaging themselves a little by not taking accountability when they mess up, but if you're able to collect then it's a place worth ordering from.

Wont ever order here again waited over 1 and a half hour food was stone cold and dry the sausage was rock solid I ended up throwing it out as it was un eatable

The best burgers in East Sussex! Fresh and made with passion ! Highly recommend

The Best Burger in Bexhill in my view!

Genuinely the Best burgers I’ve had since the Dorchester hotel in London!!!! This is how burgers should be made . I wish this place was round my area. Great side dishes and all well chosen, designed and presented .

Food taste Amazing can't beat it Got to try it to have the feeling with burger melting In your mouth 🤤🤤

Staff were great but the food was over priced for what it was.

Amazing food, cooked to perfection!

Clean, tasty food, lovely staff

Absolutely disgusting, food arrived late and cold, spoke to manager on the phone and she was extremely rude and didn't seem to care. way overpriced for what you get. wouldn't recommend.

Great milkshakes nice customer service, polite quickly served. All round nice atmosphere.

I've just ordered from here for the first time, I ordered a chilli burger ,crispy friend a chicken and onion ring combo, where do I start, the chilli burger was cooked to perfection just the right heat not too hot, the salad was crisp and fresh thoroughly enjoyed it. The crispy chips were still crispy (chips don't normally travel well) . The onion rings were cooked perfectly and the chicken wings were excellent, I will definitely be ordering again and will be recommending it.

The reviews are mixed but I thought I'd give them a go as they are local. But I guess I'll never know as this is the 5th (yes fifth) time I've tried but they never answer their phone !!! Perhaps the bad reviews are right and they are no longer in business. Oh well I guess it is off to half man half burger in hastings which I know is awesome. Do yourself a favour skip this place and go there I can promise you hmhb is excellent. In response to your reply this is not a false review it is a true reflection of my experience. I have tried many times and they were not all Mondays and never got an answer. If you are not open Mondays perhaps you should stop advertising the fact you are on google and your menus, I'd upload a picture of the one I have if I knew how which shows the hours you claim to be open, including Mondays.

1st time ordering from burger shack, this is Not a fast food grease buger takeaway. This is a gourmet burger restaurant that delivers a very high standard of service and fresh produce. The flavour are amazing, the bun is toasted Not soggy bottom bun. High Recommend if you want a real burger

Very delicious burger and chips. I will definitely use again. Would recommend and have already. It has been the best take away I've had since the 1st lock down.. I only wish I knew about it sooner.

I was so excited to try this place. Maybe I just missed the dinner rush and got the leftover old beef patty's? Chips were amazing and fresh 💕 burger pattys were really dry and cold. Everything else was fresh but when you're paying £7+ for a burger when the patty is inedible it's really dissapointing. Chips were 5 stars.

Excellent food, delivered on time and nice and hot. We'll be going back for sure.

Home delivery : missing food from order, food cold, poor customer service. Disappointed ☹️

Really nice food made with high quality ingredients, had to wait an hour and a half for delivery though which was a bit annoying, will eat here again regardless

Decided to give this place a try a couple of months back, it did not disappoint and has since become a regular takeaway for us. A good selection of burgers that are great every time.

Absolutely great food and high quality service, everything is made fresh while you wait and you cannot fault the quality. Will definitely be recommending this place.

Really amazing food. The burger and the chips were so delicious and for a really good price. The service was great and the food came really quickly. I would highly recommend 😋

We have ordered here quite a few times, never been disappointed. The burgers are so delicious and I don't normally eat burgers. This is what Bexhill has needed for a long time, it's great to see a successful business thrive in these times.

Very good burger, and chips delicious, just let down by slow service, 25 + minutes for 1 burger a chips.

Really recommend the burger shack very tasty