Extremely frustrated when trying to redeem a voucher for a free coffee after collecting enough stamps. Was told to pay extra before I could have my coffee which was meant to be free. Barista refused to take the extra charge off and had zero customer service skill. After raising my issue with Customer Support several times over the past four weeks I not had one reply from Neros. Clearly not interested in customer care just profit
Been here a few time now But was here Easter Monday for lunch.
We had the Scott Egg on the starter menu
And the pie for main can't find anything wrong with the food or drinks
At £10-99 for unlimited breakfast and coffee for one person, this is great value. But, when I bring my 6 foot tall grandson who eats free, it is unbelievable. A lovely laid back atmosphere. We were looked after by Lily, who was charming.
If you want decent beer, this is not the place. If you want a whisky, this is not the place. But, if you want to pay £15 for a negroni that you have to teach the bar tender how to make, you're in the right place.
Also, don't show up for the sports, Sky didn't work.
Absolutely disappointed as I looked on the website for disabled facilities, it states disabled accessibility in pub and disabled accessibility toilet. We got here and there was a step at the front door, making it impossible to get over the threshold, mu husband had to lift my chair in with me in it! The tables are not tall enough for me to sit under in the chair and the toilets were not big enough for a disabled person or a wheelchair , neither were the door ways wide enough. Making it dangerous for me to transfer from wheelchair to toilet. Totally unacceptable.
Loved the food and the bar maid but not fair about the rest. Please make some changes.
Tarryn and Yena make this Costa! Their service is second to none. Always smiley, positive and clearly know their regulars very very well! Always a pleasure to visit!
Went to this restaurant for a birthday with family. Our waitress was very pleasant and helpful. Drinks came quickly and the food was good. We had a really enjoyable meal and time.
recommended by guest house we stayed at. great food. well priced. immaculate. clean (as were the toilets. great service. ignore the negative remarks. don't believe they are genuine
Ordered 2 milkshakes, one strawberry, one mini eggs. Very disappointed! Loads of ice and skimmed milk were used in it, making it taste weak and watery. The strawberry one was favoured with Crusha, and the mini egg one didn’t use Cadbury mini eggs, which is what I was expecting.
Do not buy a pizza from them. Its the most tasteless pizza I have ever eaten!!! The bread base was stodgy and not cooked properly. If I gave this to someone to taste they would never know what ingredients were on that piece of thick stodgy bread!!!