Brewers Fayre at The Premier Inn in Reigate and Banstead

Food no good Gammon not fresh and small portion Scampi - Couldn’t identify the scampi in the casing.Need a microscope to see it and overcooked and tough Have had good meals here in the past but no longer Wouldn’t return

I don’t often write reviews but felt compelled with this one. I’ve been to quite a few Brewers up and down the country and am usually very happy with the experience but this one was different. It’s tired, run down and needs to be with closed or new management in my opinion. I was taken here for Father’s Day with my family and left disappointed. Massively understaffed, no manager in sight. Food was cold with lots tables remained uncleared for ages. The restaurant looks like it needs major investment and the toilets were a disgrace with mould throughout and looked like they hadn’t been cleaned in months. The remaining staff did there best but and the place has potential but needs new management and fast. As for the hygiene certificate, I really do wonder if it would pass at this moment.

I wouldn't go here again the food wasn't nice at all time it took to come out was over a hour and now iv got food poisoning from here

This place needs to be investigated, line cleaning doesn't exist and it's that bad that Imodium doesn't even work. The place has a skeleton crew at most, and to be honest, I doubt anyone in the place would know what line cleaning meant. It's a sh*thole; should be closed and I'm sure it would be if samples were taken from lines and glass washers. The toilets are that bad that most use the disabled, the soft drinks dispenser hasn't worked for more than a year (according to the staff), closing times seem to be when it suits them and the place is generally dirty. Stayed there in the past, due to work booking the place, but having spoken to locals, will not be rushing back. Have already advised our company to take it off the list. My advice; avoid....

Last come here a few years ago and vowed to never return it was so bad. Well we did return tonight and very pleased we did. Great value, very good and friendly service and top notch, well cooked food! We will be back! Thank you all at Heathside!

Had a nice meal today with friends, daytime value menu is great. Curtis was very attentive and friendly and the atmosphere was welcoming. Will definitely come back again soon!

Really friendly team there.Visited as part of a big group, and very accommodatingGentleman working late one evening sorted some last drinks out and really happy to hear how the day went.The ladies on breakfast were friendly and happy, even under a very busy breakfast scenario and ensured everyone was happy Good team there!

Despite being understaffed the friendly staff members went the extra mile to make my birthday meal special to accompany the tasty food we ordered. Would definitely recommend!.

Stayed in Premier Inn went in to eat evening meal on 2nd July what a chaotic experience. We were seated by the kitchen door which banged like a gun shot every time it was used. Only one ale available that was off!!!!! They still tried to charge us for it! We kept having to ask staff who were polite, for everything as they were not organized at all this must be the manager's fault. The food was ok nothing to write home about. Next morning went for breakfast very busy the manager was running around organising her staff her name was Velda, she was brilliant felt for her as the staff she had on shift were not experienced in breakfast, she was trying to train them as well as serving. Think manager should do more.

Lovely warm tasty food. Staff all very knowledgeable about gluten free and dietary needs. First visit and woll come back. Clean and lots of space. Staff very happy to help :-)

Its hard to get attention of the waiters in this place and no presence of management on the floor. On the plus side food was hot and delicious. Seems they are short staffed.

Family friendly, cheap enough and yet a decent pub style meal.... We stopped here today after doing the Narnia trail at Banstead woods! The lady on the phone was friendly and booked us in straight away for in half an hours time and the service was friendly and fast.Clean and followed covid secure measurements.Highly recommend buttermilk chicken on starters and sweet potato fries were delicious.

Been coming here for years always have a meal and drinks and never been disappointed staff really friendly and helpful food lovely and very good price to the roast is remarkable highly recommend

We often come to the Heathside with family for breakfast. Very well priced and great food. Family/children friendly. Would definitely recommend.

Wasn’t disappointed in the slightest, our waitress Cristina was a star and the atmosphere made us feel very safe durning COVID-19 times!!

The title says it all ! We had starters main and seeet and all was five star ⭐️ , great service great staff and excellent prices ! Well done to all great service

Can't tell you how nice the food has been since we last visit. Cooked to perfection and service excellent.

As always this was an enjoyable experience. The staff are always welcoming and pleasant. Our waitress on this evening (Cristina) remembers us and is always pleased to see us. Other members of staff greet us, we have the privilege of living locally and can just walk round to enjoy our meal.

Had an amazing breakfast here at the heathside. Great service from Jan. Interacted with my son he loved it. Thank you

In these difficult times it is hard to create any atmosphere in pubs and restaurants but the staff at Heathside made us most welcome and were vert attentive all evening. Food was of a good standard and was value for money so all in all a great night out.

Dined here for a week while working in the area.Great food,nice atmosphere,very friendly staff especially Cristina who took and served me my orders, definitely recommend the Heathside,keep up the great work. Ian

Booked lunch with the grandchildren for half term. The kids menu choices are very good and at a reasonable price. I only wanted a starter but to be delivered at the same time as the children’s meal. There was my mistake! Food was cold and the bread for my soup was raw dough. I mentioned it to the waitress and she did apologise but nothing more was done. Very disappointed

Had a lovely family evening walk at Boxhill..then decided to stop of at Heathside for dinner on return.We was very luck to be served by Christina. What a lovely lady, very friendly/polite and chatty, made our stay very comfortable.Food was lovely and service great!!

Standard Brewers Fayre food which is well cooked and presented and fantastic value however it’s the staff that makes this place special. Every single member of staff is polite and welcoming, the restaurant has the best social distancing and cleanliness of anywhere I have been recently. Can highly recommend for anyone still nervous about eating out.

Food was very good, they had very good social distance rules in place, felt very comfortable and had a lovely family meal, service was really good very friendly staff

We came here today to celebrate my eldest lads 10th birthday, All the staff were very friendly, Food was very nice and we didn’t have to wait a long while for it. All social distancing guidelines were being followed. With a one way in and one way out system, Hand sanitizer at the front and face masks being worn by all staff. Very nice meal and definitely will be coming again.

Really enjoyed our visited for food and drinks for a family b/day given the current situation with COVID we had a great time. The young lady behind the bar called Cristina made us feel very welcome also the rest of the staff too,we all felt safe from the word go.All staff we're wearing masks and the reasturant was clean & a 2 metre distance on table settings.Great food was had by all of us, we will definitely be returning.Thank you to all the Heathside staff in these unsure times!

Ate at this Brewers Fayre during a short stay. All staff very cheerful and extremely helpful.Special mention for Jan our breakfast wsitress. Lovely lady - thanks Jan from the Colchester group.

Really enjoyed our visited for food and drinks, given the current situation with COVID the young lady behind the bar called steph made us feel welcome and safe from the word go. Great drinks great food

Wednesday night with friends was a real mid week experience. Limited staff who tried hard meant the service wasn't the best. The air conditioning wasn't working so hot and stuffy in this dated rather dingy restaurant. The food is best not referred to as no one of our seven was impressed. Basic tasteless prawn cocktails, poor steak, soggy chips, tasteless scampi and so on. The cash register wasn't working but we still had to pay!! The barman was actually the star and kept us well watered to drown our sorrows. The sooner they close this place down the better.

Great coronavirus safety measures in place. Callum and Cristina are very friendly and helpful, they made our visit. Food is good value for money and very tasty, in particular burgers and grilled. Will definitely come back again soon!

The srtaff are frendly, the way they have made it socila distancing is very good, the food was lovely,cook perfect, and the portions you got was great

Steak and chips were cold. We returned the food as the chips were cold. The meal were brought back to us very quickly, with fresh hot chips, but the steaks had gone cold. Our 3rd time of serving the meal, it was all satisfactory. We did complain and did not pay for the meals.

Excellent service and great value food, all the staff are fantastic, a fair priced menu and a welcome change from over priced pub restaurants

Greated by a Male manager who explained the safety measures and showed us to our table, he took our first drinks order and said a man name curtis would be looking after us. Curtis came over a short while after with our drinks, he was very polite introduced himself looked smart and with a smile entertained the kids (saying hello and asking about their toys) when he was at the table service. Which just made the happy atmosphere. The food was hot and not had a long wait. Although the waiter apologised about the wait. We got the bill and he offered a bonus club card which I signed up to. All in all brilliant service would recommend and return.

We were welcomed by Christina who explained the safety measures in place at the restaurant, and along with Callum and Curtis, made us feel completely confident and comfortable about being out for a meal again. The table arrangements and multiple hand sanitisers along with single use menus was great. These 3 staff members are shining stars-we will definitely be back!

We booked about an hour in advance online due to the 'Eat out to help out scheme' alot of other restaurants in the area were fully booked. We found the staff really friendly and helpful and gave clear information about the new covid procedures in place. It was quiet when we visited for lunch and we really enjoyed the food and the service was quick and efficient.Thank you Callum and the rest of the team.

So me and my boyfriend usually go to Toby's Carvery near Ewell East station but thought we'd do something a bit different this Sunday round and were happy we did.I'm veggie and ordered a veggie pie (which was delicious and had a shortcrust pastry base with a puff pastry lid). My boyfriend had the meat option which included beef (among others) that was beautifully rare in the middle and the chef was more than happy to serve the rare section when there was still plenty of well done so a real treat for people who like their beef either way. The veggies including roast pots that were super crispy, full range of peas, broccoli and the usual including Yorkshires.The staff couldn't have been more helpful and popped round to see if we were happy like in a regular restaurant not a carvery so very impressed. Including a soft drink and main meal it came to less than a tenner, what more would you ask for? HIGHLY RECOMMEND!!

stayed in Premier Inn next door, came in here for a meal after 14 hour days work. Wasnt what you wanted, full of Gypos, Bar staff and manager unable to deal with said party. I get the felling that this is a regular occurrence. Gaffers chicken was well overcooked, tough. Only plus side was I had Sirloin and it was cooked as i asked and very nice/ Tables were dirty, glasses dirty, basically the whole place and hotel next door are dirty, avoid.

We had my Nan’s 90th birthday at The Heathside in February, we had a private section and had food layed on from the pub. The food was good and the service from the staff was great , everyone enjoyed themselves and the atmosphere was great for a birthday celebration !

I ate at the restaurant twice last week whilst staying next door at the Premier Inn. The staff are friendly, the food tasty although rather basic but reasonably priced. I would eat here again if staying at the Premier Inn again.

We same on Saturday night and has a great night with food and drink. Although it was really busy we had a great night and the staff were really efficient and always had a smile on there face

Came here wednesday with my children thought I’d treat them to a breakfast I wasn’t disappointed service from jan was excellent she was so helpful and full of smiles! The Buffet style breakfast was lovely such good value they had a good selection and one thing I liked it was HOT Really enjoyed it and was a big hit with my children too highly recommend!

We visited this restaurant for lunch today and unfortunately found it to be dirty, especially the toilets. The food took a VERY long time to arrive and over half our meals were poor. A HUGELY disappointing family lunch. There are so many great restaurants in this area! Give this one a miss!

we go to the heathside twice a week with my granddaughter and her two children one of them is autistic, the staff are great with them especially jessica and cristyna who always talk to them if they have time. the food there is good and rest of the staff are great.

Excellent service and excellent food 👍 Your employee Jess is obviously a very hard worker and very polite and professional, I suggest a pay rise 😊 thank you for another very nice visit, your staff are all very helpful First class

The young staff here are top notch. Friendly, very helpful with a can do attitude. We came one lunchtime for my Nan's 99th. We had a modest cake and asked the staff if they would bring it out as a surprise. They did this whilst singing Happy Birthday with smiles on their faces. The service was excellent before this as they brought out food and served drinks. A credit to the restaurant. I had the 600 calorie chicken and chorizo filo pie with new potatoes and salad. Very tasty it was too.

Visited with a few friends for dinner and the service was great. The staff are all friendly with great service and the food was great.

I come here regularly and as always the food was really amazing and all the team are so friendly and accommodating I would recommend to anyone

Really nice venue and staff. The roast dinner was lovely .... well - what we got !!

Been here quite a few times as i live not far away and have to say the food and service is not bad considering the cost.We sometimes take our grandchildren there and they get a good meal and at a very reasonable cost and they eat it all. The beer is always good and the staff are very friendly and helpful.

We went in for lunch at the Heathside and what a great experience. Ezekiel and Jess were happy and smiley and always happy to help. Food was good amazing and hot would recommend to everyone.

I ordered a 12oz Ribeye Steak with chips peas, onion rings and half a tomato, twenty minutes later it came. Okay it happens when places are busy and that was fine BUT it looked very unappetizing. The chips looked ‘old’ and when I tasted some, they were barely warm and felt limp! The medium/well done steak had little taste to it but the peas and onion rings were okay. The waitress did apologize about the chips and brought me a new bowl that were nice and hot. Not what I wanted for a steak meal!

I went to the Heathside for a family Christmas meal and I cannot express enough how much Cristina made our experience. She was friendly, professional and nothing was to much hard work for her. We felt as though we were having dinner at home with her homely hospitality and will definitely book to have a meal there again because of her. The food was also great but her service really made it. Thanks Cristina!!!

WE go to the heatside regular with our Granddaughter and two great grandsons, they love it there , the staff always make them welcome , jessica and all the staff are great. the food is good, like all restaurants it has its ups and downs but the staff get it sorted .

We had our Christmas get together, there was 10 of us, the food was good and the service by Cristina who was helpful and cheerful - will certainly visit again.

I came here as I was staying in the Premier Inn. I order the beef Yorkshire wrap for me main which could have been great but it wasnt hot the gravy was see through too. I ordered a sticky pudding with custard which again was Luke warm no check backs on any of the food delivered and I didnt even get offered a napkin with the dessert. For it being my first time visiting I wasnt show or asked about condiments, no check backs and no napkins these are the basics.

Visited again recently after a long time and the Heathside has turned a corner under the new managers. Service was excellent from the word go - a really warm welcome from the team, great quality food and service that was friendly without being intrusive.

We came to the Heathside as we were staying in the premier inn next door and we weren’t disappointed. The staff were very efficient and happy. Breakfast was hot and plentiful everyday and the evenings had a great variety of food. We have had some bad experiences in Brewers fayres in the past but it was a truely outstanding place with an amazing team. We will be returning.

Four of us arrived at 8.30pm on Saturday night. We decided to pay up front for all 3 courses and paid seaparately - after quite a wait at the bar as only one person was taking food and drink orders, despite other staff being present.

Had the 2 course Xmas menu, my turkey was crispy from being stuck under a lamp, ok but that's it. My second course never arrived. Table so sticky we had to get it wiped. Staff were friendly but the food was not good enough.

We stay most weeks at the Premier Inn attached to the Brewer Fayre and use the restaurant after a workday. The food is plentiful and served by friendly and welcoming staff.

Staff great and attentive with ordering food. Long wait for food to be served at table post ordering. Food tasty and good choice on menu.

Hired the function room out for a children in need fundraising event! I cannot explain how helpful and kind they were, they even let me use their projector and screen which saved me having to hire elsewhere. The very nice manager was so kind enough to set the room up for me, (tables, chais, projector, screen) as I had explained I would be at work all day and was worried about setup. The staff were so flexible with any request (heating on, heating off etc). Our booking included free tea & coffee and also jugs of squash and water for the children. Whilst we did have access to the main bar, other than that we were left to our own devices and it felt so private and allowed us to get on with our evening. We also ordered some chips for half time of the quiz which went down a treat and they very kindly put them on our table platters for us. Honestly, I don’t think many people know about their function room but it’s fab. There is also a back door so set up and clear up was a breeze. At the end, the staff were so sweet in cleaning up (we did offer to hoover promise!) but they said it would be done for us. Thank you to the entire team especially the very kind manager who helped me with the booking (even let us do a recce the night before). I would highly recommend this venue for your events / meetings / anything!!! ☺️ Thanks! Steph.

Took our disabled mum here for lunch and the staff were wonderful, very welcoming , considerate and charming to my mum, they made her day, food was very tasty given the reasonable prices, we are definitely booking again, thank you very much.

I was on a meal deal from the premier inn next door. I went into the restaurant just after 6 and saw a long queue of people at the bar ordering their meals and drinks. I noted that you have to find a table before you order your food. Well that was easier said than done, especially with a section blocked off. I could only find a table for 4, which was being cleaned so I asked the staff member if I could sit there. She said yes and that she would leave a menu open on the table to show that it was reserved. Well that didn't work! I went and ordered my food and when I returned to the table someone else was sitting there. We agreed to share the table as there were just the two of us. However it was a bit tense.

Went on Sunday evening with some friends and had a great meal. Friendly staff and lovely food, would visit again for more events in the future !

I've been meaning to write a review for some time now as i visited a few times over the last couple of months for breakfast. The food selection is great and includes different cereals, fresh pastries, toast and pancakes, full cooked breakfast, fresh juices and coffee from a costa machine AND KIDS EAT FREE!!!! Amazing. Great place for the kids as its super relaxed and they are even provided with colouring sheets and crayons.

Came a few months back but couldn’t get into the hote for this stay unfortunately. Tried to come on the Saturday evening however when telephoned was informed by the manager that they were expecting a rather large group and only had limited timings available, he was very pleasant and apologetic and convinced us to come for a roast on the Sunday instead.

My friend and I visited on Sunday 27th for a nice catch up and a meal. The service was excellent as all our food was brought out in a timely manner and the nice gentleman in the light blue shirt was very polite and helpful.

Visited this venue with my partner, our daughter and my mother.

Myself & my partner went here for dinner , was very impressed we both had the mixed grill which was lovely. Staff were very friendly,

Super evening in the function room (I didn't previously realise they had one). Special thanks to management team (Arran and Ezekiel) who were extremely helpful and supportive in reviewing the menu and arrangements, and couldn't have been more attentive on the night checking on food/drink availability, replenishing as necessary, and addressing promptly our every request.

Staff friendly and polite, always welcoming. Never had a bad experience and a great place to come and study.

we visit weekly and very rarely have issues. there are so many good things to be said for the restaurant, mainly the friendly staff that work there. there is a fair choice of food and menu changes every 6 months (we think), the wait for food is generally quick even when it is busy. the staff are always welcoming and kind, very friendly to children as well which makes a nice change from some places that generally converse with adults and leave the children out. the food price is very fair and they normally have good customer rewards offers. if we ever do have any issues with food etc the staff are always helpful, apologetic and quick to correct errors. manager Aaron always goes above and beyond for customers, he makes sure everything is running smoothly and is very hard working.

Nice clean restaurant. Friendly staff and good food, but such slow service. There were only about 5 other families in the whole place yet waited 40 minutes for our mains and another 35 mins for our desserts. Will visit again though.

Sticky floors and dirty menus weren't appealing. Tables were clean fortunately.

We visited this restaurant tonight (Sat Night) with my mother, and my two sons, we had booked a table and were shown straight to our table which had been reserved. We ordered our food and drinks and it arrived on time, the food was lovely and also hot. The staff got us extra sauces etc and were very friendly and efficient.

We popped in on our way to LEGOLAND for some breakfast, very nice food, reasonably priced, lovely staff. Will come again :)

Over from the great green isle for our work with the horses and had a good stay at premier inn and the people that work at this pub were so friendly over our few days topped our mornings and evening off after the long days work.

We stayed in the adjoining premier inn for the second time on our visits to Chessington theme park,

Went on Friday evening 1730 in time for their 2 for £8.99 deal

If you like a friendly, relaxed atmosphere and great food, this is the place to visit you always feel welcome. The roasts on Sunday are excellent.

I always take my family here every now and then and the roast with buffet-style vegetables never disappoints

We stayed at the premier Inn for our daughter's birthday (visit to Chessington) and ate at the Brewers Fayre as part of a meal deal. Aaron was a star and on our daughter's birthday brought out a little breakfast cake with a candle which made her day. The staff were friendly and accommodating and food was good value. A friendly place to eat and relax.

Was staying at adjacent premier inn but everytime I planned to go in and order food (from about 6pm) there were queues approx 4 deep. Ended up ordering at 20:15 and apology was made for food prep likely to take 30-40mins.

Has always a enjoyable time at brewersfayre heathside . Staff are always so friendly and accommodating to your drinks and food and well being would highly recommend this place to all ages familys ect

Had nice lunch & catch up with friends here. Have been to the Heathside many times before and really enjoyed ourselves.Nice young lad called Callum served us and he was very helpful. Will defiantly come back soon.

Visited the Heathside again for first time in a couple of months. Had a lovely chicken combo. Didn't have to wait long for my meal despite the fact it was quite busy.

Used this place for a number of different family get to gethers alway find space for a group even use the meeting room. Menus has a ton of things to choose from only shame is there isn’t a garden just a few benches.

We have our Sunday roast here every week, a great friendly atmosphere the staff are really lovely and caring, food is good a very enjoyable experience for us every week.

Arrived here about midday for a quick lunch before collecting the children frim school.

Have been for lunch many times and this visit was very disappointing. Staff appearance left a lot to be desired, dirty clothes and bad odour. Cutlery was handed out by the same unkempt person by him holding the tongs of the fork! Food from breakfast still littered the tables at a time when lunch was being served. Food was passable but not usual high standard. Chips were cold and salad looked tired. Am hoping they were just having a bad day.

Good food, prompt and excellent service. Good with allergies. Visited a couple of times and happy to do so again.

Love going to the heathside burghheath the staff are so friendly and helpful the manager is always so polite and friendly . The food is excellent would recommend it to anyone and is family orientated and you are looked after

I don’t get the logic. A pub owned by a brewer (whitbread) that should be motivated to sell beer & wine. Wrong. One guy serving at the busy bar & lots of staff ignoring the queue and clearing tables. More bar staff please!

Had a meal the first night which was supposed to be Yorkshire pudding filled with beef. It was more like filo pastry and the beef was really scrawny. It was only lukewarm as well. The second night they had no bitter on tap supposedly because their delivery hadn't happened.

Was in Saturday night, and had a great time thanks to Steve and Liam on the bar. Well dressed and mannered, they were like a double act! Food was decent too.

Booked for 12 people early Xmas dinner. Pre ordered meals ,arranged for us to sit together . When we arrived we were put on 3 different tables but after a lot of trouble 2 tables were put together and another moved a bit nearer. Waited ages for food which was NOT very enjoyable and xmas dinner was nearly cold some send back Christmas pudding was off the menu although already booked, when i asked for chrismas crackers the waitress looked at me when she returned she just threw them on the tables.

we go to the heathside twice a week with our great grandchildren the staff are great & the food is good. we are made very welcome, and they are great with the children,