Urban Kitchen in Reigate and Banstead

Ordered 2 milkshakes, one strawberry, one mini eggs. Very disappointed! Loads of ice and skimmed milk were used in it, making it taste weak and watery. The strawberry one was favoured with Crusha, and the mini egg one didn’t use Cadbury mini eggs, which is what I was expecting.

Today I purchased a bagel – it was quite nice. However, it came in three bags – a white one, one that was half plastic [so I could see the white one inside?] and a big, sturdy brown paper one. I also received eight napkins. One bagel, three bags, eight napkins – what a waste of material. I know how this business could save money!

Uh oh 🤮 food poisoning! Not very well after my visit here! Over priced, and not very good food at all. Avoid like the plague

Just had the best bagel ever. Lets track back a little. I walk into the shop with a few mates after a mad one. I order a New Yorker Bagel. Now disaster strikes, my card isn't working. I'm trying my best don't know what to do when a absolute blessing of a man says. "If your card ain't working you can pay another day mate". I'm ecstatic at this point, buzzing you could say. This however was not the outcome as a mate offered to pay for me. Either way this gentlemen of a man was so nice, luverly bloke. When my mate pays and my new Yorker bagel arrives I dig in. It was brill. Jesus Christ couldn't believe it. Thanks urban kitchen for a great experience. WHEYYYY UP THE VILLA :)

A fresh ginger carrot orange juice for £3.95 with box orange juice. GOT TO BE KIDDING!! I will definitely never go back !!!!!

Orribile place, I wouldn’t raccomand this place to none. I went with my partner and another couple, we order a drink and went to dance. After it my friends went to take another drink and it’s been denied by the bouncer. We ask why and to talk to the manager. We never manage to talk to the manager but instead we been kicked out without any reason. I tried to talk to the bouncer but he just kept shouting on me to get out, he didn’t want to explain why we couldn’t drink considering that we were not drunk and was just the second drink my friends were ordering. The bouncer was a short guy with blond short hair pointing up. He is been really aggressive towards me( woman) but I was just trying to understand what was his problem. I think he didn’t like the fact that we are foreign. At the end we went out because he wouldn’t listen to anything but just shouting… Another thing is that we paid 5£ each at the entrance without receiving any receipt. So I’m wondering if this plaice is actually paying tax on the money that they are asking at the entrance. If you are in Reigate do somewhere else, you will definitely find more fun.

A member of staff got our drink order wrong and when corrected, rolled her eyes and spoke back rudely to us. Bouncers are only happy if you’re a guy buying lots of drinks or a woman with your tits out. Was told to leave because my friend was apparently too drunk even though several men were actually falling over and we were merely just enjoying our evening. As we were LEAVING the bouncers pushed my friend multiple times so hard she almost fell over. When I addressed them to stop, two of them picked me up like I was a doll and took me outside. I’m absolutely appalled and disgusted at the abuse, particularly when I know if it was a 6ft guy like the ones who were actually falling over drunk, they wouldn’t have picked them up like that. I have finger bruising on my arm from how hard they grabbed me. DO NOT GO HERE!

Fresh and fairly good choices of fillings, coffee nice, cheery staff. Quite expensive and tricky to eat as take away.

The bar is very nice & music good. The ladies toilets are disgusting & really let the establishment down if they are trying to attract new guests. Both toilet seats were broken in the ladies toilets. Very dirty you had to move the seat in order to actually have a wee. The loo roll rain out. As so few ladies toilets for amount of guests they need to regularly check them and clean them. When we arrived they closed one of the bars in the main dance room. The queue to get a drink was ridiculous so slow & maybe if they could serve women rather than the men first all the time. They do not have enough staff in dance floor bar & need to keep both bars open. The other bar in the piano room was better but why should customers have to walk into another room to get served

Cocktails are premium priced drinks these days based on the experience of the mixologist and the quality of alcohol and mixers. There are no mixologists here, just bartenders. I watched premium cocktails costing £10 at a minimum being made with Gordon's gin and fruit juice from cartons. The mixers used for gin costing £9 were Schweppes instead of the advertised Fever tree tonics. Number9 calls itself a piano bar that is the perfect place to relax for the more mature client. Please don't be fooled, it is not. There is a piano and a singer who is pleasent, but the volume of which the music is played through the speakers is deafening not relaxing. Between sets the speakers blast music from the early 2000s, which is great fun but not what I was expecting from something that calls itself a piano bar. The tickled ivory it is not and never will be. By 9.30pm it fills with local youths dressed like they are straight from TOWIE that are too drunk to care about the quality of their drinks or cocktails. There are plenty of nicer bars and pubs in Reigate that would be worth your time and money

Paid for food (£19) but it never arrived. When we ordered more drinks I enquired about the food as it hadnt arrived but later found that we'd been charged another £19 for the food we'd previously ordered. 50minutes after the second order (thinking we might get at least one of the orders we'd paid for) we left No-one at the establishment was at all concerned that we hadn't reviewed the order we'd paid for. Definitely won't be returning

We have re-discovered this excellent venue during lockdown and it is now the highlight of our week. The take-out food and coffee is fantastic and the staff really friendly, accommodating and will even deliver to your car. The toasted flat wraps are highly recommended.

I love meeting my friend at this cafe. The staff are lovely, the food is lovely and my dog always gets a treat and a fuss. Good menu at sensible prices. A lovely light place to share lunch with friends indoors and outside. Toilets might still be shut though so don’t drink too much.....nearest loo in Morrisons.! Try their toastier or cakes yummy.

Lunch at Urban kichen - glasses provided to help yourself to water were grubby, general place looks dirty /run down - with used crockery left out on tables, don't provide customers with anything to show who has ordered what - servers wander round trying to hand out food and drink to whoever will take it,won't go again,...

This cafe is no longer called Urban Kitchen, it changed some months ago. It is a terrific little place. I really enjoyed my visit this week; they were super friendly and my Americano coffee was excellent. The Carrot cake was delicious and they had a selection of other cakes to choose from also. You can select hot or cold food. There is seating, toilets and clean doggie drinking water available. My dogs adored the doggie ice cream! I will definitely be returning soon.

Absolutely disgusting customer service by Mo Farooq. My friend called to reserved a table for her birthday and was told that as there were 10 of us, she would have to pay a £10 deposit per person - not an issue as this is fairly...

Aggressive staff. Unpleasant atmosphere. Can't relax. They have no normal way of treating their customers. We are enemies if we enter. Obsessed with the old out of tune piano which the dj stacks the decks on. Very bizarre old boys club for old farts. Simply...

I had been to this bar many times and wanted to come here for my 31st birthday last night. I was with three male friends, all wearing smart shoes, shirts and trousers. Had come from another bar but nobody was drunk or acting inappropriate. There...

Very poor coffee ; a thin watery espresso; appalling tuna melt bagel , they used cheap tuna which tasted of brine . Lousy .

My family and I were on a lovely family walk on a Sunday afternoon, went to order some ice creams, the lady serving us looked harassed, not even a flicker of a smile at us. Could barely look at us. However just to add ,...

Went to this bar one Saturday night asked for 2 double vodka (Smirnoff red label) & lemonades and charged me £30 where as their drink menu says different! So I questioned it and asked for a supervisor regarding the price they are asking for and...

Terrible experience. Had black trainers on which I had worn previously and no issues entering urban 9 then but tried to enter this time and they denied me entry. Terrible place to visit who have terrible bodyguards where the dress policy depends on the bodyguard...

Right by junction 8 of the M25 with beautiful views, a National Trust car park and a decent café. Got to be better than a crowded motorway service area!

Above Urban Kitchen you'll find Urban 9 which is a sophisticated bar/club for the older crowd and so refreshing to be able to go out on a Saturday night and not be surrounded by drink 20 something year olds. It's recently had a refurb to...

Visited here and ordered the Italian pressed bagel and passion smoothie. Italian bagel contained mozzarella, sun-dried tomatoes, and pesto. Both very nice but had to wait just over 10 minutes for them to arrive even though they were to takeaway. Staff were friendly to me...

Coveniently located next to car park, its a good place to start and / or end your day; with a decent variety of hot drinks, refreshments, and snacks. No places to sit inside, so keep this in mind if the weather is not good enough...

Pleasant, quite, service. Not too over the top, adjusted my order. The menu/signage of items wasn't clear. TV with the news was a fine distraction and smiles were provided.

Came here for breakfast on our way out. Very nice. We both had the egg/sausage/bacon - my husband in a sesame seed bagel and I had the sour dough bread. It was very well cooked, I asked for my bacon to be very crispy and...

Never ever liked the structure and have been only out of necessity - as a watering hole whilst the summer heat made us all thirsty. VERY busy which is good but never enough staff and therefore the queues for the till far too long, especially...

I stopped here while walking the Pilgrims' Way. The food and coffee is fresh, tasty and reasonably-priced. I just wished I'd had enough room for an icecream, as they looked delicious! Easy parking pretty much at the door if you're coming by car. Great views...

Such a fan of the Urban way of life for the past year - but went away on holiday for three weeks..... and disaster!! The Portuguese influence has gone Michael; Gonzalo and the Chef.... to be replaced with youngsters - all very pleasant, but two...

This is such a great cafe- would give it a 5 - but why are you using plastic straws and plastic pots for your fantastic smoothies for people dining in ? Please change your ways- as this is such a great place with fantastic food...

Really excellent coffee with friendly service and the location is fantastic with easy parking and amazing views.

This is now called Junction 8. I visited a minimum of twice a week to walk my dogs, sometimes I just drive there for a sneaky coffee. I'm really fussy about my coffee and it is good. I recently took overseas visitors who are equally...

I went for an early coffee and breakfast. The bacon and sausage bagel was just so delicious. No problem recommending the Church Street location. Great staff too.

Meeting up with my friends in Reigate we decided to visit Urban kitchen. To grab a coffee and a snack. Greeted by very friendly staff and a array of fancy deli and freshly made bagels. I plump for the breakfast bagel and a latte whilst...

Went to the one in Church St for a coffee. Rather extravagant decor and furnishings but pretty cool. Service with a real smile, great coffee and what looked like a very reasonably priced and varied menu. My wife had a very delicious Portugese tart. Recommended.

Visited here on Church Street not the venue in the park. Inside has had a serious refurb. Lots of fillings to choose from, opted for a Miley and a New Yorker. Kids had a pastry each which were lightly toasted. Coffee was good. Everything was...

Lovely venue in the park, good coffee and cakes etc. Very disappointing that no discount for bringing your own eco-cup. Loads of disposal cups being carried in the park as parents watch kids etc. Most other vendors give discount to encourage reusable cups: Pret, Costa,...

We walk our dogs at Reigate Hill, 1 for the stunning scenery and 2 for the sausage bagels! Urban Kitchen now known as Junction 8 offers the perfect end to a dog walk. The menu is perfect for which ever mood you are in offering...

Very good place for a light lunch. We chose toasted bagels - mine was Italian with pesto, morazello and sun dried tomatoes - delicious and very reasonably priced at £4.95.

Tried Urban Kitchen for a snack lunch . Had a bacon & Brie bagel which was like cardboard , had 2 hairs in it and the bacon was very fatty. Also had butternut squash soup that was watered down and tasteless. Would not recommend the...

Whenever I do Priory Park Parkrun I stop in for a coffee and bite to eat afterwards. It can be a busy period of time with so many people stopping for coffee etc but the staff are always friendly and helpful especially with my awkward...

I went with my mother for a quick lunch and this was exactly what we expected. Quick and good value for money.

Just visited this cafe on a not so pleasant morning weather wise,with the forecast for later being very wet.Served by an extremely abrupt young girl .will not be back again .such a shame yer another British establishment has been let down by unfriendly unapproachable staff.

The location? Tick. The customers? Tick. A wealth of willing students to run it? Tick...oh if only they had the management...I sincerely hope they relabel this listing so that people realise that junction 8 coffee (the actual name of this kiosk) has nothing to do with the good people of urban kitchen down the hill; urban kitchen don't need this sort of negative association.Firing staff with no warning or reason seems to be common place, as does belittling employees as young as 16 for taking a ten minute break during an 8+ hour shift spent completely on their feet. One eager young lad was even dismissed 45 minutes before his first ever shift for being 'late'. Never one to admit being wrong, the manager refused to reconsider or let him explain. The hygiene standards at this place are extremely questionable too...from dates on ingredients being changed past health code regulations to employees being encouraged to not wear gloves during food prep ('why wear gloves, they're no cleaner and it's faster without them') it's no wonder this place only holds a 3 out of 5 health rating. Don't get me wrong, most of the staff here are lovely and do try their best with what they're given, but when the example you're given to follow is that the customer is never right (have witnessed paying patrons being told to take their business elsewhere when telling staff their orders have been made incorrectly) and that loudly discussing customers in a derogatory manner within earshot is an acceptable state of play, you sort of feel like they're being set up to lose. Now some good points; the coffee is generally good, as is the cake (frozen, not made in house) and the muffins (frozen, not made in house). The staff do generally put on a cheery face and try their best; to their credit it can get manic up there. The shop sells dog friendly ice cream which is always a bonus when walking the pooch. However cannot bring myself to endorse a company run by such an unpleasant person. Would rather make my own coffee and (frozen) cake.

After ordering a flat white, chocolate milkshake, Tuna panini and eggs benedict with bacon as they had run out of ham we sat outside in the sun. The drinks came out promptly however the milkshake was so unappealing it was sent back, it was tasteless,...

This was my Favourite place to eat in Reigate especially for lunch or a quick snack, their juices and sandwiches were always fantastic. The sandwiches are still very good but the service is terrible there seems to be a lot of people not knowing what...

This café is aka “Junction 8” because that’s where it is – just off the M25 at the top of Reigate Hill. You need to have your wits about you following the signing, but once you’re there you will find it’s ideally sited. There is...

What a change ,trendy,comfortable and professional. We had a difficult choice for lunch as the food displayed all looked so good. Home made dishes too. I believe they have an italian in-house Chef! The Kitchen also serves a selection of wines and beers in addition...

Loved the new layout Went in and ordered a juice But no vegan options - come on! Put a sandwich and cake on for us - one at least! We are exploding at rapid rates! Even French "Cote" have a vegan main course now!!!

Urban Kitchen used to do the best cappuccino in the town – I would make a point of going there. But since the recent change of management and the refurb and interesting new décor (I think the style is supposed to be kind of gritty,...

Stopped here on the way to Crawley have been many times before but it improves each time. Bacon sandwiches were absolutely beautiful and hot, lots of bacon and such fresh bread. Coffee to our liking. Super staff and friendly but be warned they run out...

Stopped for a coffee and loo break, no toilets which is very disappointing I thought all cafe's had to have a loo by law - clearly I was wrong.

The slowest coffee in Reigate, I think they must grow the beans out the back - organisation is seriously lacking even the staff complain at poor management. Vowed to never go back again

Stopped off for a light lunch whilst out walking. Nice homemade soup, fairly good ciabatta with cheese, cake very tasty. Tea's were poor and not "made" and the whole thing seemed to take an absolute age. The staff were friendly enough, but it seemed as...

was expecting more for the cost. over all not bad. Staff were friendly, clean place, I was let down by the quality/quantity vs price.

I love the bagels here and they are worth the price. However there is usually a long wait which I don't have time for in a lunch hour - I've even gone later in the hope it might be less busy, but still the same....

After many years of being a customer, I was genuinely disappointed yesterday. Deciding on a late lunch, it was 2pm, I thought a bagel would be a nice change to grabbing a sandwich. With a full cafe, but evidently tables waiting for food as you...

Love this place. We travel £20 each way in a cab to come for cocktails. Great atmosphere, staff are lovely & the cocktails really are good!!! I just wish you'd open up a branch nearer us in East Grinstead!!!!

My wife and I like to choose an independent cafe for our breakfasts and this place certainly fit the bill. A varied choice of different bagels and fillings and a good selection of drinks. We chose a plain buttered bagel and a bacon & sausage...

Very disappointing stop for a cup of tea and a piece at 2.30pm on Sunday. Only to be told there was no cake left whatsoever . Staff not friendly either.

I love walking my dog on Reigate Hill and Urban Kitchen is a lovely way to finish with a great coffee (real chocolate shavings on top) and their multi-seed bagels with dry cure bacon for brunch are superb. Well worth a visit if you're nearby.

Fantástica ubicación y hermosos cafés. Mejor en el London orbital! recetas progresivo ahora trabajan con deliciosos productos de té verde matcha. Así que perfecto!

Un buen lugar de parada para un descanso en el paseo desde Colley colina enfrente de Gatton Park. El kiosco sirve una variedad de bebidas y tentempiés, chocolate caliente es genial.

Just ordered a toastie. The man serving me was complaining bitterly about other staff, who have turned the grill off. "Girls have their own way of thinking" he moans, amongst other things, in a rather unpleasant tone.The toastie was nice, and other visits have been pleasant, so three stars, but rather unpleasant today.

Lots of light bites, drinks and delicious rum and raisin ice cream! Picnic benches and deckchairs provided to make the most of the view.

We met family as we were travelling along the M25. We'd been hoping for a tea shop, but found that it was just a kiosk selling tea and coffee in disposable cups. Very few choices of cakes - danish pastry or pre-packed cookie. We were very disappointed.There were public toilets - but no toilet paper.Location had a good view, but personally I think it's a better picnic spot. It was very "Londony".

I met a Business colleague here today and was fearful it would be too casual.Well weather was sure on our side today ...the deckchairs were out , the cafe was quiet , the views over the surrey hills were unbelievable Menu is basic snacks, mainly bread based eg toasties, bagels , cakes . Good selection of drinks from smoothies to coffee etc ...Service good , prices good value ....In all the years I have driven down Reigate hill from j8 of the m25 I never knew this cafe existed ...On a sunny day you can't beat it for. Casual snack with a view !

I got towed to this location after breaking down on the M25 to wait for recovery. Not only was the mocha the best I have ever tasted, but the staff were exceptional and made sure we were ok in our hour of need. Heartfelt thanks to all the staff involved. I will be stopping off next time I pass for another legendary mocha.

This serves tasty snacks and lunch products in the middle of a lovely NT walking area. There are benches to sit nearby and right in the car park so very convenient.

The smoked salmon and scrambled egg wrap was excellent - I've never thought about putting them in a wrap before, but it works! Brilliant coffee and smoothies too. Great place, relaxing atmosphere. Worth a visit!

I like the food and coffee at UrbanKitchen in the town centre, but don't have reason to use it much since an office move. As I walked the dogs in Priory Park at the weekend, I decided to stop by their Cafe outlet for a coffee and breakfast roll.The cafe wasn't very busy and I was greeted by a very friendly girl who took my order. She had only one sausage bagel left (at 10am on Sunday?) so I ordered that and an americano. I was given a numbered tag to take to my table outside where the dogs waited. I offered my debit card for payment and without asking this was swiped on the contactless machine without asking. THAT really bugged me. I never use contactless. I don't believe it's secure, and this just proved it to me. Anyone can swipe your card and there's nothing the card owner can do about it.After 5 minutes or so, my bagel appeared at the table but not the coffee. It was waiting for me inside. Well why wasn't that explained at the counter when I ordered?The coffee was great. The bagel needed some moisture so I added a squirt of brown sauce, but butter on the bagel would have been equally good. Good value, pleasant staff, beautiful surroundings, but I really object to having my card swiped without being asked.

We went on an evening visit and it was such a pleasant change form the local pubs and restaurants. Comfy chairs, good food and wine in an environment where you could talk without loud music or youngsters being rather loud. Will go again!

Very good ! Nice hot drinks and food lots of parking and very easy to get to , one of Thd best hot chocolate drinks you will ever have

The Wray lane car park is the best kept secret on the M25. Just off Junction 8, and a bit like the stopping places on the Autoroutes in France but better.It has:A wonderful view over ReigateThe Urban Kitchen Cafe - serving well made hot and cold foodA picnic siteToiletsIts on the North Downs way, so excellent walks for you and your dog.But, pst - don't tell anyone or it will be full.