McDonald's in Reigate and Banstead

Food was cold didn’t get two large vanilla milkshakes that were also ordered

Missing cheese slices and hardly any onions.

My driver had spilt the drinks all over the food which were now cold and soggy/dripping with coke. I was then told it was fine and I had to take my food. I refused and asked him to take it with him. He then tried to put it in my house bin. All I was left with was a hallway full of mess... Horrific ordering experience.

an absolute joke first and last time.

2nd time drink has spilt chips warm burger cold asked for extra pickles and onion and they had less than usual

Great customer service and friendly personnel

Delivery was great but this McDonald’s always gets orders wrong!

drink didn't spill, brilliant driver

The drivers meeting their delivery times have improved so much. The food temperatures could be better but it’s convenient and saves cooking.

Driver dropped all drinks on door step covering steps an driveway, when asked driver to replace drinks he dropped he said I needed to order again an claim a refund despite it being his mistake! Please take off driver

Over an hour after it was originally ordered and no means of being able to cancel.

polite and quick delivery Thanks

Phili cheeseburger was rank & the fries were undercooked.

Great speed from the lovely driver but food was stone cold and inedible and looked like it had been in a boxing ring with mike tyson!

The food was freezing cold and the chips were horrible

Not only was the food cold, the driver was extremely rude as well!

Luckily i looked at the website as food just left on the door step without even a knock.

An item left off the order although I've paid for it. McDonald's, Redhill are useless. Try employing staff who can actually read and count.

Absolutely disgusting ripoff £13 for a Berger and chips which is actually stone cold and can’t be eaten and the only refund is £2.90 I will never use you gain

Very bad service because wrong places they will delivered

I didnt receive the drinks i ordered, they gave me someone elses food, aswell as the food i ordered.

Wrong order delivered driver took back and hasn’t returned with my food I want my money back.

Early than said but items missing

order came very early and fast. i am very happy with the service today 🙂🙂

Ordered at just past 7 an 30 min wta, delivered 845, not acceptable

food was cold as my order was placed at 19:00pm and only received my food at 20:45pm

Ordered large and was given small portion

straws and napkins were absolutely drenched had to use our own straws the mcflurry was half over and half gone and the chips where all cold

no stars the driver delivered my order ro the wrong address and just eat kept my money

Great delivery time, as usual nothing ever arrives warm let alone hot, but that’s why we have microwaves etc. I just fancied a snack and did not feel like cooking

Second time in a row McDonald’s have missing items from the order.

I ordered the new Philly burger there was nothing stack about it it’s resembled a cheeseburger when it arrived and their crispy onions were just cooked nothing crispy about them . I don’t no if McDonald’s is just getting the staff to cut back .

So most the time I come to this McDonald’s in redhill it’s late at night and you get a lot of difficult customers. Richard, who I believe is a manager, has handled some situations in the most professional, strong, and empathetic ways. I have worked in customer service for almost a decade, but I’ve learnt more from witnessing him at work than I have in all my experience. He doesn’t take any shit from anyone, but is also not rude to anything. I am quite a large guy, so feel comfortable standing up to difficult customers in my profession. Idk how strong Richard is but he’s not a particularly large man, but he stands with the most admirable confidence. It’s not just once I’ve seen this, but countless times - he deserves recognition, if not a pay rise. Big big respect to Richard; if there is more than one Richard in the redhill town branch then pleas confirm with me which one(pretty sure he’s a manager - wears glasses and has a beard)

The driver did not deliver my order and was calling saying if I want my order to go to a bus stop to collect it.

The last 4-5 orders I've placed have arrived cold, dry and looking like the food had been slapped together by a 3 year old

No dips were provided in the order

Stone Cold - plus made to wait while I located the code, pathetic, surely confirming name would be enough

Delivery was good the food was barely warm. We always expect to warm it up, the taste was not too bad once it was nuked

The driver was for a long time stoped in another addres my food arrived cold because of it I know how it works they take orders from just eat and other companies close the app to delivery it I want refund it was cold when arrived horrible to eat

delivery rider spilled half the drink and threw and left rubbish on the floor outside my address

The food arrived within the timeframe and the food was not very warm but still tasty

Took over an hour for them to deliver when sunday mornings are not busy at all

everything was correct and warm.

My drink leaked and I didn’t get a drink with my meal. The driver told me to contact just eat and get a refund but I never get refunds with McDonald’s or just eat.

THEY JUST GAVE ME DIPS. NO FOOD. Absolute joke waited 45 minutes

Shout out to our fabulous delivery rider who ran back to his scooter to create a balloon sculpture for my 8 year old ❤️ Made her evening.

I tried getting the new grimace shake on several occasions and it’s always unavailable and I am extremely disappointed and why promote something if nobody can get hold of it

food cold took over 1 hr .even the delivery driver said its a nightmare there

Not sure how healthy this type of food is? Nice enough place. Lovely staff.

Waited to be served no receipts at the auto ordering booths. No one at the manual service till. You send there watching everyone doing things but thet have lost the customer service aspect of the business.

order was confirmed as delivered however we never received the food. have checked with surrounding shops to see if it was delivered their by accident however they haven't received it. delivery instructions were put on the order on how to find our front entrance

evrythibg was cold, half the items were mizsing and the drink has spilled over the little i did get. waste of time and money

not been delivered, but said to have been delivered

The food was fresh and hot, just what was needed after a long day. The courier was polite and handed the food to me. Good service all round.

I haven't got my order. Huge 0 stars for this company.

Time for delivery kept going up and down. coffee was stone cold. Delivery driver essentially threw the bags in my hands and ran away... and was missing items from order... Shame

saying it's been delivered but it hasn't. Not able to get out and£18 out of pocket. Cheers.

Order wasn’t received said delivered but nothing arrived please refund full order with all charges very disappointed and hungry!!!!

the delivery drivers are not that good . expect a long wait

food was cold and looked like it had been all squashed together . what's going on this isn't acceptable

Bloody Joke McDs own restaurant locator says this one is 24hrs but I go there at 23:45 on a Monday night to find it closed. Someone on street tells me closes at 11pm now mate. Then bloody well up date your info online, your own restaurant finder still says this location is open 24hrs 7 days a week ffs!

It's like any other McDonald's. The food is normal

Goated delivery driver. I forgot to say thanks

never received the f9d. waited outside and nothing. so many times now your delivery drivers can't find me

The lady who delivered my food didn’t want to bring it to me cause it’s raining and she didn’t say anything to me not even bye

Didn’t receive 2 items so my kids ended up with small cold chips!!! And unable to refund me! Absolute joke!

My food is not here and it’s showing delivered?

Completely someone else order. Complete joke and can’t speak to anyone

All good except for some sauces not delivered that were ordered.

Our order did not arrive. The number didn’t appear again yet when this happened before the drive called my number!!!

Order not delivered to me for the 3rd time.. please sort out your delivery drivers, they don't seem to understand what delivery means & just dump it anywhere!

My whole order hasn't turnt up!!!!

Terrible late very cold couldn’t eat it

shows as deliverd but the driver did not knock at the door nor phone me.

the chips were awful and only about half full and the Coke had spilled on the way

I received the wrong order and had to reorder.

called the restaurants 2 be told the driver picked up my food 20 minutes ago and he stood outside the restaurant having a chat with other drivers with my food in his hand. disgusting service. full refund required!!

Food arrived within the timeframe and it was a great temperature and very nice. Ideal for such time when you fancy something but don’t want to cook. Thank you so much.

Twice this week alone I have ordered and it has come stone cold and the drinks leaked

It's Maccies but the chips tasted funny and not the traditional Maccy Chips I am familiar with. Otherwise, it's a Maccies.

food was mostly cold poor quality and soggy chips

It never arrived. It said 'driver at resraurant' for iver an hour and then was set to delivered. This has been incorrectly reported. I am highly disappointed in this.

never arrived. changed status to say delivered nearly 2 hours after order place bit it hasn't been delivered

Mocked it with the burger what is that

Great service, the delivery was exactly on time. The food temperature was good too. Thank you very much

Didn't even bother to deliver. Refused to give me the number for the delivery driver and said we have out food.

Chips are cold and under cooked burger is freeezing cold

My food has not been delivered

missing half the order. ordered 2 meals with drinks and 2 mcflurrys. what came was the burger and fries. missing drinks from the meal and both mcflurrys . absolutely poor service

You didn’t even deliver my food you stole my money

Wrong item sent, it’s not diffucult to read what’s ordered and put it in a bag. Third time this year this has happened. Got money back but so disappointing g not to get what you ordered. Might have to stop ordering MacDonalds as nearly always get it wrong.

Awful, driver turned up with 2 soggy bags, dropped the food on the floor, picked it up again and said they would come back with a replacement. Unsurprisingly they didn’t return.

My order never arrived. App says food delivered but my food never came.

despite having ordered for this address before, there was no house number on the delivery so the driver contacted me which was great but why did this happen?

Typical McDonalds. Food OK . Downstairs always hectic with delivery riders collecting food, as they always seem reluctant to open the upstairs part of the restaurant which is quite nice

Was missing a cheese burger, but that is just part of the coarse

What's the point of 24/7 hours if you actually can't accommodate 24/7? Apparently every morning sometime after midnight they can't take orders for like 10-30min because their computers have to reboot. If they did a scheduled reboot at like 3:30AM or sometime when they get no traffic, wouldn't that make more sense than having it happen totally randomly? I just got caught in a store full of impatient annoyed drunk hungry people, not a great time.

Didn’t arrived even tho courier was outside

Did not get my order. And it stated delivered

No one knocked on the door Delivery was left outside