It used to be a very nice place, but now the upper floor is usually closed, and the food is not comparable with the one served when they opened the business . Another company's service in decline like other thousands.
Fue servido por Barbara que me impresionó con su servicio al recordar el tipo de pizza que comí la última vez que fui, que debe ser hace unos 10 meses. ¡Increíble! Ella era por supuesto muy amable y eficiente y mi comida y bebidas todo llegó muy rápido. Daría 6 estrellas si pudiera. Increíble 😍
ordered online food arrived 1 hour late.ketchup on the chips was neon red payed 60 pound what a waste of money burger was slightly red donner meat was dry and not appetising.
Celebrando un cumpleaños especial. Excelente comida y el servicio de todo el personal, pero especialmente Bradley era amable y eficiente e hizo nuestra noche.
In Oxford for a few days holiday. Visited this Prezzo on first night as close to hotel. As a chain restaurant on a Monday night had low expectations but fancied pizza. From the off the experience was first class. The service was attentive and efficient (restaurants are finding this difficult post covid with new staff). Well done Liley. Every morsel of food arriving at the table hit the mark. Piping hot and tasty. My Calzone was pure theatre drawing looks from other tables and a passer by, exclaiming a wow that looks good. Keep it up Prezzo Oxford and give the staff a bonus.
I’ve always been a loyal customer of Cafe Nero, more speculation at the High Street store, where I’m consistently welcomed with warm and friendly service. I’ve also occasionally visited the Gloucester Green branch and have generally been satisfied with the service there as well.
I’m based in Oxford and commute to Bicester for work via train. This morning I made a detour to Gloucester Green specifically for your Luxury White Chocolate Mocha, which I love. Upon ordering, I mentioned to the male staff member that other stores usually fill the drink to the top. I wasn’t complaining—just pointing out the difference in service. He responded politely, but the female staff member nearby scoffed and laughed, then went on to explain why they “can’t” do that. I clarified again that I wasn’t arguing, just sharing feedback.
Unfortunately, my order was then made incorrectly—I received a Luxury Hot Chocolate instead. I returned to the store and joined the queue. The male staff member was kind and apologetic, admitting he misheard and offered to remake the drink, which I appreciated.
However, the female staff member—now at the front—looked at me with visible irritation. When I explained the mistake, instead of acknowledging it or apologising, she accused me of placing the wrong order. Her attitude was rude, defensive, and unnecessarily combative.
This experience left a very negative impression on me. I typically don’t leave reviews, especially as I’ve consistently received great service from your brand. But this interaction completely shifted my perception. Customer service should always reflect courtesy and professionalism—sadly, her behaviour did not.
This is customer service, and what I experienced this morning was the opposite of what should be achieved. Instead of starting my day on a positive note, I left feeling disrespected. I didn’t anticipate that popping in for a coffee to kickstart my morning would become such a negative encounter.
Nos dieron té de la tarde en el Randolph como regalo de algunos amigos, así que en realidad no pagamos por esto, pero me hubiera decepcionado si lo hubiéramos hecho. Habíamos pedido sentarnos en el salón, pero nos dijeron que no había otras reservas para el salón y por lo tanto tuvimos que tenerlo en el restaurante Alice, que, aunque lo suficientemente agradable, no era tan atmosférico o bien equipado. (Había mucha gente en el Salón también, así que el argumento de que "no tendría atmósfera" era ligeramente extraño. ) El servicio era lento, y por £ 79 , yo habría esperado un poco más pizzazz que cuatro sándwiches pequeños cada uno (ninguno de los cuales incluía carne asada y rábano picante) , un par de bollos y algunos pasteles pequeños. Los bollos estaban muy buenos, y se sirvieron calientes con crema coagulada encantadora y mermelada agradable. Cuatro de las variedades de té no estaban disponibles, incluyendo Darjeeling y Assam. Hemos tenido experiencias previas de té de la tarde en otros hoteles de 5 * donde nos han servido con excelentes entremeses, un servicio atento con sándwiches adicionales y recargas de té, y cajas para pasteles ofrecidos automáticamente, por lo que el Randolph parecía muy pobre en comparación.
4 George St, Oxford, OX1 2AF, United Kingdom, England
This place saved my life, was staying in a hotel but they struggled with my "no processed, no sauces, low fat diet". Stopped at Subway for a lean turkey, tomato, cucumber and lettuce brown footlong with no sauces. Loved it.
tratando de ser un delicatessen de calidad, pero sirviendo baguettes muy caras utilizando ingredientes baratos. mi brie, avacado, cebolla roja y sándwich de mayo - el brie estaba preproporcionado - dos cortadores muy delgados y el mayo no sabe bien - una marca de catering barato? ? si usted está tratando de ser de calidad, entonces por favor utilice ingredientes de calidad. 10 para un promedio muy alto, vale baguette es mucho dinero
Kimchi, steamed fish, aubergine pot, stir fry cabbage, kimchi pancake, soy bean paste tofu stew
Absolutely fantastic! No frills, great food.
Best kimchi I’ve ever had. Silky steamed fish. Kimchi pancake was a crowd favourite. Cabbage was surprisingly flavourful. Aubergine was authentically (weirdly similar to) Chinese
Tofu stew was lacking, the tofu was not soft (per previous experience) but the broth was warm and comforting
Had quite a few Chinese dishes on the menu
My friend devoured his bbq pork
Helado básico, no muy sabroso, el chocolate sabe más dulce que cualquier otra cosa.
La limpieza es cuestionable con mesas que quedan con migas y pañuelos sucios. La vajilla y las cucharas parecen que ya se han usado pero no se han limpiado.