I had a very good experience. Food was absolutely spot on and was absolutely delicious, couldn’t fault it what so ever.
The young man was very polite and always served with a smile!
Handy to have a date issued newspaper everyday to read too!
Must better atmosphere and food since this young man has taken over!
Keep doing what you’re doing! I will be back, all the best!
Firstly, we collected, didn't rely on delivery. So our food was hot and plentiful. Meat dishes were full to the brim with meat (unlike other Chinese takeaways where they're mostly vegetables). Everything was fresh and tasty...... apart from the chicken balls, which were the worst we've ever tasted 🙈. Too much bready batter, not enough chicken. But the rest of the dishes made up for it. Used 3 times in a fortnight. No complaints at all 👍🏻
Disgusted by Lee Murphy's behavior tonight, a complete disrespect to this company. As someone who has spent a lot at this club, you have lost my business forever.
Driver avoided our address that was at the top, turned off and went to collect another order at McDonald’s arriving late result in our order being cold. Driver laughed and thought it was funny! We threw our order away can’t reheat chicken. refund ple
I never leave a bad review about this place as there normally pretty good. but this time I put a big order in as its my daughters 13th birthday. the driver delivered my food at another address, then turned up later with a totally different order. so we had to go up to the shop to try to rectify the problem. the delivery driver was trying to get rude to me saying its not his fault. the shop owner was sorry and redone my order and had a stern word with his delivery driver.
This place has god downhill. Very poor service. Guys handling food with bear hands, and wiping hands on apron. Dirty toilets. Tables not cleared or cleaned (sticky). High prices. What has happened to this place that used to be a reasonable stop for a snack. Avoid.
82 Queens Rd, Hastings, TN34 1RL, United Kingdom, England
I have ordered food about 2 hours ago and still i haven’t received the food and I have paid aswell, I have call them more them several times and no answer and no update.
Long time customers, Food used to be on point, last few orders were hit n miss but the last order was more burnt that Hastings pier, Satay Chicken looked like jelled ells and tasted liked out of date jelly babies, few other dishes we had were again hit an miss/warm cold and no taste. Wont order from here again.
Absolutely disgraceful service! We rang with our order to be told they had no tandoori chicken. So we had to change our order. The order came and was all wrong. We rang them back and asked for a new pizza and wedges to be sent! We had to wait an hour for this! My little boy was supposed to enjoy he’s take away with us but instead had to sit and eat on he’s own! We spent a lot of money ! The woman on the other end of the phone could not understand a word of English. I’m not happy at all! Your customer service is awful!
My daughter and I went for breakfast today, there was no one in there, we ordered and sat outside, I must say it was pretty good, I ordered the light breakfast, food was hot and tasty, it’s a shame it’s always quiet but it was a Monday morning so may be it’s a quiet time.
This is the 2nd time I have visited The Duke and the experience this time was not as good. Unfortunately, the waiting staff seemed very disorganised and were not very attentive when taking the order. The cutlery, serviettes were not brought out all at once but they kept coming backwards and forwards. One of the party had the gnocchi and when the waiter asked if we wanted anything else, ie, sauces, etc, they requested some parmesan cheese. The waiter returned to say that we could have parmesan but there would be an extra charge of £1 ! I have never in all the times I have visited restaurants have been asked to pay extra for parmesan cheese. We then asked to speak to the manager, who came over and said she would have to speak to the chef as she was a temporary manager. I am not sure what that had to do with making a decision on whether or not we had to pay for the parmesan. I pointed out that a member of the party was having the fish & chips but had requested at the time of ordering that they did not want the mushy peas or tartare sauce. We would certainly not have expected to receive a reduction in the price ! The temporary manager then said she did not want to argue about it so would bring a portion of parmesan for no extra cost. I was a bit annoyed as there should have not been any argument at all as surely a small grating of parmesan should be free anyway, or the price incorporated in the cost of the meal !