Blackbrooks Garden Centre Restaurant in Hastings

This is the 2nd time I have visited The Duke and the experience this time was not as good. Unfortunately, the waiting staff seemed very disorganised and were not very attentive when taking the order. The cutlery, serviettes were not brought out all at once but they kept coming backwards and forwards. One of the party had the gnocchi and when the waiter asked if we wanted anything else, ie, sauces, etc, they requested some parmesan cheese. The waiter returned to say that we could have parmesan but there would be an extra charge of £1 ! I have never in all the times I have visited restaurants have been asked to pay extra for parmesan cheese. We then asked to speak to the manager, who came over and said she would have to speak to the chef as she was a temporary manager. I am not sure what that had to do with making a decision on whether or not we had to pay for the parmesan. I pointed out that a member of the party was having the fish & chips but had requested at the time of ordering that they did not want the mushy peas or tartare sauce. We would certainly not have expected to receive a reduction in the price ! The temporary manager then said she did not want to argue about it so would bring a portion of parmesan for no extra cost. I was a bit annoyed as there should have not been any argument at all as surely a small grating of parmesan should be free anyway, or the price incorporated in the cost of the meal !

The best spot in the whole of Hastings, completely wasted. Such a shame.

Great pub, delicious food and friendly staff

We booked into Mash and Barrel at 4.30pm yesterday while staying at Haven. We were seated straight away and also the kids were given some crayons and some drawing activities. Within 5mins we were asked if we wanted some drinks and were also ready to order food so that was all done quickly and effortlessly. The food arrived around 15mins later. We honestly couldn't fault it. Came out well presented and hot. I had a double burger and chips my partner and the mixed grill and the kids had pizza with sides. And was enjoyed. £60 for 6 of us I didn't think was bad at all. Staff were friendly and made us feel welcome. Overall a good experience with no problems. Thanks guys. 👍

Female night staff on self service and scanner checkouts need to be re-trained in politeness! They're more interested in chatting to each other then helping customers. When we do need they're assistance, there's no good evening or hello....just rolling eyes, dirty looks and silence! Very rude!! We now only use Asda, where the staff are friendly & helpful! Which means Tesco have now lost at least £200 per week!