Based on 295 opinions finded in 2 websites
Based on 295 opinions finded in 2 websites
Opinions
I've been visiting Combe Haven and Mash and Barrel for many years, and I always look forward to being served by Chris. His consistent high-quality service is unmatched. He remembers our preferences and is always kind and understanding to my daughters needs. A great asset to Mash and Barrel. Thanks Chris. Keep being Amazing
Sarah Ransom . 2024-10-15
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It was without doubt the first and only time our family ate at this establishment during our holiday . It was the worst chips I have ever had, cooked, recooked and cold when served . The only thing served hot was the scampi ( something had to come out of the fryer last I suppose). The peas were cold, the rare steak was well done and served cold , the gammon steak was salty and thinner than the morning’s breakfast bacon. The condiments were delivered to us from a tray stored on the bin! We stay at Haven a lot and this is the worst Mash and Barrel we have ever encountered.
Richardnailortwo . 2024-09-11
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Absolutely awful overpriced food. Cold and overcooked. Shame as other Havens visited,food was fab. Even the condiments were stored on the bin….
missbaker636 . 2024-09-11
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Food was horrible I had a roast and it was like it had been sat there all day,my partner and my son had the ultimate burger and it was so dry and the bacon was so over cooked it cracked when bit
Alisha Brown . 2024-09-10
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Food was not great below average table and floor dirty service very slow even though not very busy no atmosphere in the place.
Sharon Childs . 2024-09-08
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Nice welcome and seated quickly and help to understand that we can order by the barcode or ask a waiter. Food arrived pretty quickly which was a nice feeling, but we shouldn't have got our hopes up, the food felt like it was made a week ago and then heated up again, makes weatherspoons food look good! Not only that our food was cold. And there wasn't anyone that came over to us to see if the food was okay, or ask us how we're getting on which was disappointing.
Jack Pearce . 2024-09-04
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We went for breakfast and all the food was old and looked and tasted like it sat there for about 4 days. The tomatoes were green and the mushrooms were old and fully black. We will not be going there again.
Max Wdowik . 2024-08-22
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Booked a table, arrived on time to be seated right away. We then waited 45 minutes for service before finally walking to the bar and asking for someone to take our order. Drinks arrived around 30 seconds before the food. Kids meals of lasagne and fish fingers were both good. Chicken korma wasn't anything to write home about, poppadoms were dripping in oil and stale. Mixed grill was good except the very over cooked steak which was near impossible to cut or chew. Double cheeseburger wasn't great, burgers where dry, overcooked and had shrunk to half the size of the bun. Steak and chips, again the steak wasn't cooked properly but this time very undercooked. very chewy and hard to cut (certainly not expected with a medium cooked steak)
Jake Ogden . 2024-08-19
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Food was nice at different times enjoyed. Like to say Thankyou to the waitresses Kaitlin Chris and Hannah all offered great service your a great team. Compliments to the chef and bar staff.
Kimberley Hadaway . 2024-08-04
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Eat here at different meals times the last 4 days with my daughter. Like to say thanks to Kaitlin Chris and Hannah the waitresses. Offered great service You guys are a good team thankyou. Compliments to the chef and bar staff.
Kimberley H . 2024-08-04
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Back again for another year, food was lovely. We had a mixed grill and 2 hunters chicken. Apart from the sausage in the mixed grill being a bit cremated, the rest of it was very nice, not bad value for money either. Service was good, and we saw our favourite person Olivia. She is such a ray of sunshine and always puts a smile on our face. I will be back again for some lovely food.
Harry P . 2024-07-27
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Where do I even begin Crikey, absolutely woeful screaming kids everywhere who won’t shut there gob and sticky tables everywhere, worse part was no-one was served with cutlery forks no where in sight, I was seconds away from eating the spaghetti bolegnase with my bare hands, the food tasted like outdated egg and cress sandwiches with a donkeys pee wee Herman all over it as sauce, I’d rather this bloke cook my food
Mason Maker . 2024-07-17
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We have had a lovely time at Coombe Haven holiday park. We ate at The Mash and Barrel restaurant for a lunch and some dinners. The food was hot and fresh. It was a nice change to have such lovely staff such as Molly and Tracy who made us feel right at home and welcome from the very go. The manager James was welcoming too. Thank you Mash and Barrel at Coombe Haven.
Leigh K . 2024-07-03
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Food lovely .fresh .hot ,large portions . We had mixed grill .everything cooked to perfection.fish and chips .hunters chicken .all lovely .lunch time we had the 3 panini sand drink meal deal .really filling. Staff very attentive .smiley and chatty . Well done Combe haven .mash and barrel .this week has been lovey
Kaye K . 2024-07-03
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Very disappointing experience in the Mash and Barrel restaurant onsite at Combe Haven this evening. I went in with my partner expecting a nice evening meal, but what we received was shocking. When we arrived we were waiting for a good 15 minutes before anyone came over to seat us at a table. I ordered the full rack of BBQ ribs with side of chips and house slaw for £20.99 - which is expensive as it is, but thought, well if it’s that price, it’s got to be good right?! The ribs did not look like they were “from the grill” but more like plain ribs stuck in the oven for minimum time, and a tiny squirt of what seemed like Heinz BBQ sauce over the top. They did not taste in the slightest nice at all. The house slaw was in a tiny sauce pot (like the paper ones at McDonald’s for the sauce), the chips, were about the only thing worth eating. My partner ordered the Double Classic burger with a side of chips and house slaw for £11.49, which again wouldn’t be bad at all if it hadn’t tasted like two little birdseye frozen patties in a giant bun. Again the same with the house slaw and chips being the only thing worth eating. For drinks my partner had a Stella from draft which he described as “bottom of the barrel” (I’m not a beer drinker myself). We ended up walking out about halfway through the meal as it was so un-enjoyable (We had paid online before receiving the meal). I am absolutely appalled and very disappointed in our experience, I have been to various other haven sites and never experienced this level of poor service and food. I am disgusted that a meal that cost £51 was so unexpectedly bad. I won’t be returning and would advise other visitors not to either!
Amy O . 2024-07-01
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I don't like to leave bad reviews but Molly really did earn one after telling my sister to "control your kids" after my 2 year old nephew in his highchair spilled his drink. He sat there as good as gold the whole meal, he didn't make a sound. Which is why I found the "control your kids" comment so shocking after an accident while she was waiting our table. Then James the manager worried only that it was "out of character for Molly" (I find that extremely hard to believe) and he gave the most sarcastic textbook "I'm sorry to hear about that" apology with a smile on his face. It was insulting. Combe Haven 10/10, avoid Molly and James at the Mash and Barrel though.
James S . 2024-06-12
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Food would be okay but heavily overpriced and majority of the staff so miserable. Inside restaurant was like going back to the 70's.
Darren Scott . 2024-05-27
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Family meal, for four two adults two children, cost £80! Had to wait 50mins for are food, parents shouting at there kids lots of staff that didnt seem to know what they was doing, food came out all wrong all looked like kids meals! Wont be going back there again
monster munch . 2024-04-14
MORE AT Google
Staff are absolutely lovely but food is very frequently cold, we have been coming here for years and this has been an ongoing issue.
K Halsey . 2024-04-08
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Each time I've eaten here it's been horrific regardless of the location. Expensive slop I can't give a low enough rating. Staff are generally very nice though to be fair.
Padraic KEMP . 2024-04-07
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If you’re hungry, don’t go here! Really slow service and when the food and drink do eventually arrive, it’s not worth the price you pay. Left under heat lamps for too long and arrives over cooked. It wasn’t busy when we arrived but felt like the staff were rushing around like headless chickens. For the price you pay, roughly £60 for a family of 4, the food isn’t the quality you’d expect for that price. Really disappointing, one to avoid!
Dave Emerton . 2024-03-31
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Terrible just go to burger king -- The kids Sausage,Chips and beans was served with 2 cocktail sausages. 10 chips and 12 beans. 18 of us eat all ordering different meals and I would say generally they where all on par with an iceland frozen ready meal. nothing looked or tasted appetising, maybe on par with a prison. Service was terrible, we had to basically talk the waitress through her Ipad. Drinks where wrong a few times. I wasn't really expecting much from first glance to be fair, maybe the same as the weatherspoons which would of been fine, but it was so bad just avoid.
Barry parsons . 2024-03-18
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We have been going to Combe haven Hastings for over 15 years now. And touch wood mash and barrel meals have been lovely no complaints Great value for money and great staff and service. We have a meal every time we go. I love the fish and chips it's really all I have. But family members and grandchildren love the selection of meals available for them.
Neil Blake . 2024-01-12
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It's rather expensive for what it is. The food was okay, not fantastic, but okay. The service was excellent, and I could not fault that at all. The staff are friendly and helpful. However, as I said, it is expensive. Our bill was over £85 and we didn't have anything extraordinary at all.
Marsha Todd . 2023-11-12
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Good family choice Well run prompt service
Jane Terry . 2023-10-31
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Most probably one of the worst restaurants to visit on a resort. The staff take ages to greet you, when they do it’s hit and miss whether they give you an actual menu or just ask you to order on the app. They say you can order with the waitress but every single one of them just completely ignore you. Weirdly enough, they seem to clear all the tables for customers coming into the restaurant but provide 0 service to those already within the restaurant. We ordered on the app because after waiting 15 minutes for any kind of service we just done it that way. If you have any intolerances you can’t remove ingredients from items . You can upgrade such as chips instead of crisps etc but they don’t cater at all for intolerances on the app. I ordered a sandwhich (basically everything comes with cheese) I went up to the bar to be told to go and find a waitress to discuss allergies etc. I had to flag one down who wanted me to show them the physical order on the app to go and tell the chef. Oh and if you do somehow order with a waitress (after getting up to locate one) they seem to say to use the app rather than with them. They then ask you to pay at the bar and you can’t pay with them even though other tables from different waitresses got given the bill so they physically don’t want you to order with them even though they are carrying around tablet devices to order the food and drink orders. The food itself at breakfast is definitely questionable and not that pleasant The food at lunchtime is better and they have good deals on at the time of this review. The service to actually get the food is extremely long. Well over 30 minute wait for a few sandwiches when the restaurant is pretty much empty. They definitely need to look into the service and update the app but you can tell because of the service that’s why not many people seem to go in.
James (Jamestheman) . 2023-10-27
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Very nice camp staff not very happy lol and the atmosphere was awful and the music way to loud while eating and being disabled the toilets were way the other side of the building
kevin jeffery . 2023-10-17
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Overpriced for what you get, tiny portions. We ate there once and we waited awhile for our food, for what you pay you may as well go off park and eat at the pub across the road, we also found that the munch and brunch cafe were far better value for money for a breakfast
Private User . 2023-10-13
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Nous avions réservé à l’avance, quand nous sommes arriver il n’y avait pas beaucoup de monde, on nous a installé à une table , nous avons demandé à changer car la climatisation était allumée à fond juste au dessus et nous avions froid. Les serveuses sont passés plusieurs fois devant nous sans un mot, pas de sourires, rien elles ont même servis une table arrivés après nous. Les gens autour de nous se plaignait de la qualité de leur plats. Après une demi heure et vu que personne ne venait nous voir pour la commande nous sommes partis manger au Burger King. Très déçu car s’était un repas de famille qui devait clore notre séjour à combe haven.
sofi keane . 2023-10-11
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Food was good value for money and good sized portions. Hard to catch the attention of the staff as only a couple working even though was dinner time and busy. Good menu choices
Amy Payne . 2023-09-27
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Great location for the whole family
Stephan Payne . 2023-09-23
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IF THEY ALL WORKED AS HARD AS THE YOUNG GIRL THAT BOUGHT THE FOOD FROM KITTENS TO TABLE, IT WOULD BE A 10
David Smedley . 2023-09-22
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We went for the ultimate burger chips were banging but the burgers were burnt-like black burnt and very very Dry like kids cood it did complain
kevin Mfairha . 2023-09-12
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Cold food, service was non existent. Functional, but not good.
Patrick Read . 2023-08-27
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Every year we try the mash and barrel , and in recent years it’s been a pretty dreadful experience, after reading some of the recent reviews , we thought we’d pop back over there. Drinks service is quite an interesting experience, as you can’t actually go up to the bar and order a drink, instead you have to wait for someone to approach you and then wait for the drink to be brought over , which can take some time. The food has been pretty awful in years before but this time it was quite a pleasant experience with all of us being happily surprised with the quality of food. Must say after seeing a bad review of one of the team members , we had the pleasure of having her ourselves, and well she couldn’t be more hospitable if she tried, served with a lovely smile on her face and was very friendly, she definitely made our experience. I hope Olivia sees this , and we would love to thank you for your lovely service.
Harry P . 2023-08-25
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If ever a restaurant believed in “service with a smile” this one is not it. We turned up to a less that quarter filled restaurant and asked for a table where they asked for name surname (fine); then mobile number (which we said no,). And they said if you don’t want to give us your mobile number, then you have to pay for your food straight away, we ask why and they said in case you run off, myself, wife and my two under five-year-olds. Then we had sarcastic expressionless servers. Syrup was meant to come with the pancakes and we reminded them and after five minutes of waiting, nothing happened 10 minutes of waiting nothing still, went to remind him and he said oh sorry mate. My mum doesn’t like it. Then we went to get to dinner, and theres no table service, all impersonal and done by scanning the code. When it eventually came, it was dry and cold and just tasted awful. When we went for breakfast again on the last day, same situation, even with plain old sausage, bacon and egg roll and toast with beans, how do you mess up toast and butter, frozen butter in an attempt to be spread on toast where the toast becomes smashed all over the place, dry over cooked sausages. Oh and they also have a “food bar” I guess you call it, never saw it in use once. Went there in the end just for beer, even that gave me the runs
alaistaird . 2023-08-21
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We are here today, staying in the holiday park for 5 nights we thought it looks lovely. We ordered drinks they took about 30 minutes to come and they said that the bar was busy, it wasn’t busy at all! They clearly forgot about us! I am diabetic and I was really thirsty by this point! Then a girl brought our drinks over with completely the wrong drinks!! I said which one is Coke Zero?? And she said oh I don’t know! So we tried them and they were both diet! So then she said ooh I’ll take them back then with an attitude! I bit my tongue… as we speak we are still waiting for our food!!! We will not be returning here again, we will come back to the caravan park but not to this restaurant! PS the waitresses name that was rude to me was OLIVIA!!!!
RachhOlivia . 2023-08-15
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Serving staff were fine, food was grim.children meals far too hot, adults meals Luke warm. A tasteless expensive meal. Calamari way over cooked. Chicken wings palatable. The babes wouldn’t eat the pizza or quorn dinosaurs (normally firm favourites). Double burger tasted like play dough. Pictures B burger was limp and lacking..,
Ashleigh d . 2023-08-15
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Really expensive for instant mash and lukewarm food. Three adult meals, three kids meals (for a pound on offer) and a drink each cost us £75!
Dilara88 . 2023-07-28
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Hi it’s so disappointing that the park still hasn’t sorted out the Wi-Fi at this park !! Been coming here for over 10 years and still absolutely awful . As regards to service and food. Totally agree using young individuals I assume cheap labour no contracts no pension easy to let go when service isn’t needed
Nick Harrison . 2023-07-27
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Food was excellent the waiter was a real nice chap
Alan Greenwood . 2023-07-15
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Over priced but it is a caravan site, not the meds. The staff are fantastic and should be paid more.
clara ******* . 2023-07-05
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Spacious with friendly staff, but food isn't something I will miss when back home.
Andrzej Papiewski (Daemonum) . 2023-06-23
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The food was good when we finally got it. Service was slow. The staff did not seem to know what they were doing. Run by kids. Extra training needed especially on communication and giving change.
Manda Moo . 2023-06-17
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Breakfast very lovely... Limited options for evening meals as they changed supplier and stock hadn't arrived.. Overall good service
Karen Hicks . 2023-06-09
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The food was nice but small for the price. Service also hit and miss with the QR code, but we got there in the end.
Richard Carden . 2023-06-01
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We went on our first family holiday at haven bit sceptical about eating out as our 1 year old has a milk allergy. This restaurant went above and beyond with making sure there was no cross contamination with my daughters food lots of options for her and even dairy free ice cream on the menu!! It was lovely to sit down and enjoy and not worry food was great customer service brilliant 🤩
Georgina Amos . 2023-05-20
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Spectacular service from Chris (Shift Leader) He was brilliant, Knows exactly what he's doing and does his job exceptionally. Food was amazing, wasn't waiting around hours on end which was great news. All in all a great restaurant to dine at. Definitely a five stars.
trevett81 . 2023-05-16
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As we booked in later than expected to our caravan we decided to eat in the mash and barrel as onsite and convenient for us even though a bit hesitant due to recent reviews read on here,hadn't booked but got a table ok even tho fairly busy,our order was taken within 5mins,waited maybe 10mins for our bottle of wine to arrive and our food arrived within 10 mins after that, food was very tasty and hot,no complaints on that front,enjoyed our wine in a relaxed and unrushed manner,paid n left...very nice 1st evening onsite and will return...can't understand the negative reviews.
tim q . 2023-05-09
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Had burger and chips with a starter of sweetcorn fritters. All of the food was slightly overcooked, so it was all pretty crispy and hard. It tasted nice tho. The ice cream wasn't very sweet however, had a strange bitterness or sourness to it. Service-wise, I requested twice for someone to wipe our table down and they never did, it was covered in crumbs and sticky patches. One of the plates was delivered with sauce on the bottom too. We waited 30 mins for our desserts, and when we asked where they were, we were told it had just been left on a side in the kitchen and they'd forgotten to bring it to us. Honestly, it all just sounds like there's a lack of communication amongst the staff. One of the waitresses was very visibly unhappy too, and walked around frowning and rolling her eyes. Not the best customer service rep, really. Regardless of the poor service, the food was decent and the spot is really nice. I'd still choose it over the burger king next door, but it's not the best.
xkinsey . 2023-05-02
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Ordered 2x cheesy chips and they tast like they have been cooked a while and just reheated. It's abit worrying they can't get a simple thing as chips correct.
Ozzie M . 2023-05-02
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Went end of march and was very pleased with everything, Mash and Barrels can be a hit and miss but this one was good. Staff were pleasant and the food was great, especially the afters, we had breakfasts, lunches and dinners, from fish and chips to burgers to pasta, it was all very nice. Prices are reasonable and what you’d expect.
Joe Wassell . 2023-04-30
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We’re staying onsite and wanted something for dinner. Atmosphere was not much as we are during the week and not really in season. Tbh for somewhere with a captive market it’s what you expect. Basic food done badly, although just edible it’s very expensive for the quality of food served. Staff were good that’s what gets the 3 points.
Kat V . 2023-04-19
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Service was terrible. Kids drinks are so full of ice that they're finished in a few mouthfuls... bad value for money at £2.50
Ashley Robinson . 2023-04-01
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Came out for a family Sunday Roast and 2 of the staff member (Connor and Kirstie (Manager)), went out of their way to make sure our lunch was perfect. Couldn’t have enjoyed it any more. Would love to thank them all for the hard work too😊
T3rryW30 . 2022-10-23
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AVOID THIS PLACE!! You’ll be waiting at least an hour for your food and if it even comes there’s a big chance that it’ll either be burnt or raw. it even took 20+ minutes for us to get our drinks. Just go somewhere else instead
Scopesic . 2022-10-17
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Decent restaurant, food was great and excellent service from the staff.
Keko The Fox . 2022-10-14
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Slow service, not very helpful staff, overcooked food and vegetables that didn't even look Edible. 4 of us ate here today. 2 children and 2 adults. 3 of the group have food allergies. The server just told us to scan the QR code and have a look, it was very complicated. Then the server took ages to come back to us to take our order. I had to ask for the kids activity packs. When the food arrived the child's burger was burnt to a crisp, she couldn't eat it. The peas had something white on them, were mushy on the outside but cold on the inside. The other child had brocoli on hers which had brown bits on it and was so hard you couldn't actually cut it. She then tried to bite through it but gave up, it was rock hard. Adults had hot dog and chips, the hot dog was good but chips were average, cold and mushy. Children's drinks come in glasses which to me is silly. Cold glassed for kids is going to end up in spillages the children were 2.5 and 7. When we booked we added a note on the booking saying about the allergens but the server was unaware, we also added a note to say it was our daughters 7th birthday but nothing again was mentioned. After the not so great main courses we didn't bother with deserts and decided to head back to the caravan for desert instead. We asked for the bill, waited 20 mins and the server never came back. We then flagged down another member of staff who finally bought it over. I won't be returning.
Rachel Lightbown . 2022-10-10
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Ate here while staying on park, the food is ok with good menu choice and cooked to decent standard. The staff are very friendly and do a good job, even when other customers are being rude and difficult for no reason. Read a lot of bad reviews but my experience was only positive. To the Staff keep up the good service and ignore rude people.
Simon D . 2022-09-23
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Service was poor food was poor sorry to say !
keith allen . 2022-09-18
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Food was good, the wait to receive food was an hour.
Sylvia Friend . 2022-09-08
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We ate here every evening on our holiday. There was a lack of high chairs on every night even though it’s a family place and so we had to feed our 17month on a chair which was less then ideal. The staff was friendly but service was a little slower than an average restaurant. The food was basic and the same price/quality as a whetherspoons. There wasn’t some items on the menu on Saturday evening but we wasn’t informed on sitting down.
BiancaD15 . 2022-09-07
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Foid was appalling scrambled egg was packet egg sausages barely cooked hash brown was the bestvthing but diddy in size the toast was burnt and cold the onlybthibg which was descent was the ceral but theyvcant mess tgat up as it was in a box we also had lunch the day before and the baguette was hard as nails its disgusting how they can even serve it and send it out the kitchen very disappointing is an understatement
Amy King . 2022-09-06
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Food was appalling scrambled egg was packet egg sausages barely cooked hash brown was the bestvthing but diddy in size the toast was burnt and cold the onlybthibg which was descent was the ceral but theyvcant mess tgat up as it was in a box we also had lunch the day before and the baguette was hard as nails its disgusting how they can even serve it and send it out the kitchen very disappointing is an understatement
Amy M . 2022-09-05
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Expensive and the food was awful Don’t go!
michael smith . 2022-08-31
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We were a group of 7. Our table was ready upon arrival and we were early. All of the waiting staff were friendly and attentive and nothing was too much trouble. Our food arrived quickly and was hot. The Thai chicken curry was delicious and the gammon steak was cooked as I liked. All of the kids meals were a great size and the kids ate it .. which is a bonus! All round a good evening meal.
Fifi Invest . 2022-08-31
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We were a group of 7. Our table was ready upon arrival and we were early. All of the waiting staff were friendly and attentive and nothing was too much trouble. Our food arrived quickly and was hot. The Thai chicken curry was delicious and the gammon steak was cooked as I liked. All of the kids meals were a great size and the kids ate it .. which is a bonus! All round a good evening meal.
Feefiii . 2022-08-31
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I had a chicken tikka masala and it was horrible. It has barely any chicken at all it was all peppers. The naan bread was burnt and I couldn’t eat it. My boyfriend had a mixed grill and I asked for medium rare and it was burnt and more than well done. I’m so disappointed. My mum had scampi and it was rubbery and the outside wasn’t even cooked fully. The only nice part was the strawberry woo woo. It’s a wonderful place for drinks just not food. The waiters are lovely but there was one who was quite pushy and didn’t understand I have an autistic brother even tho you could see he was uncomfy. he was just staring at him. I’m so unpleased with it.UPDATE me and my boyfriend got food poisoning.
your Mum . 2022-08-30
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Well disappointed ardered starter and mains for 5 people starters came out only 2 has they messed ordered up so 3 of us had to go without
Pauladuggan1970_ . 2022-08-26
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The service was slow, food over cooked. Portion sizes were poor. My Granddaughter s burger was crucified and she's 3 years old so unacceptable. We got charged 3.50 for a portion of chips because one of the kids meal had double carb. That made it £9 for a kids meal. Very poor restaurant for a well known Holiday Park Haven get a grip of your Eateries
Sharon Richardson . 2022-08-22
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Slow. Slow. Slow. Food when you get it is decent. Service is horrendously slow. Takes an age for anyone to acknowledge your arrival when you're waiting like lemons at the 'wait here to be seated' desk before your interrogation as to who you are before they sit you. Popped in requesting a table for two about 8pm Wednesday 10th Aug, seeing the place was about one third full, waited about 5 full minutes before anyone came to greet us, no apology for the wait, only to then be told 'we haven't any tables for at least 30mins, sorry'. Despite the place being less than half full and staff clearly visible dawdling around or in groups talking. I won't be rushing back.
xeepo . 2022-08-22
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Waited half hour for a drink and about 2 hours for food and even when the food turned up it wasn't great. Working in a restraunt my self I would say either the kitchen is under staffed or under trained.
Dan L . 2022-08-22
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The food is over priced for the quality of meals produced. The service was slow and disorganized.
Michelle Lovewell . 2022-08-20
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Didn't eat just went for a drink but had to ask for a table to be cleared and drinks took a while to come out.
Karen Beaney . 2022-08-17
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Kinda got what I expected when I saw the place, average service, average food, my wait times weren't as bad as other reviews have stated apart from when you use the Haven Serve app service is much slower takes longer to come like it isn't being monitored.
Joel . 2022-08-12
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APPALLING customer service and awful service. Waiting around 30 minutes for our drinks which I HAD TO GO AND COLLECT MYSELF (even tho it’s table service. The drinks had been made and were left on the tray for ages, it’s only because I went inside...
nicolecK6428YT . 2022-08-12
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There was only one waiter that was good for us the one star is for him The waiting for a hour wasn’t a bother I was just disappointed in my hunters chicken and the fact that me and my family couldn’t originally get what we wanted. Properly the worst mash and barrel I have been to
carla Louise . 2022-08-11
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Worst place on earth The chef must be the worst cook on the plant 2days on the trot Do not eat here if you like to eat food
joanne bacon . 2022-08-08
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Mash and Barrel Combe is the worst haven restaurant Iv dined at, I like to eat at the restaurant while on holiday and have no problem at other parks. Despite the restaurant being practically empty it took staff a very long time to come over...
Fussy-Green-veggie . 2022-08-06
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Incredibly slow service had to wait an hour for my main course. I cancelled my dessert after I was still waiting after an hour. Staff didn’t even apologise for the delay. All he stated that the wait was at least an hour. And the staff who served me should have told me. When I asked for a manager they were all busy working in the kitchen. Shame they haven’t got their act together as the main course was good.
Richard Higgins . 2022-07-27
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Restaurant was empty and still waited 50 mins for food, during which time we were told (after already waiting 30 mins) that there was no pasta for the kids meal, and when the food did eventually come the breaded mushrooms were rock hard, the gammon steak was undercooked, cheesy chips had next to no cheese on them. And to top it off the drink with the kids meal was warm, it is around 30 degrees, the last thing a kid wants is a warm drink if “orange squash” … not happy tbh.
Robert Grier . 2022-07-21
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Only got 1 star coz I couldn't put zero. Inedible food, horrendous service and incapable staff. Awful awful awful
Emma Crandon . 2022-07-16
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Arrived without a booking around 6.30, waited only about 2 minutes to get seated, order taken in around 5 mins and food and drinks all delivered within 20 minutes which was good as it was quite busy, ordered katsu curry which was very nice and gammon and chips which was ok, price was fair for holiday park, staff very pleasant.
Pete Q . 2022-07-13
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Arrived without a booking around 6.30,waited only about 2 minutes to get seated,order taken in around 5 mins and food and drinks all delivered within 20 minutes,which was good as quite busy, ordered katsu curry which was very nice,and gammon and chips which was ok,price...
123peteq . 2022-07-12
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Not a good experience. Service slow. Food orders wrong. Mixed grill steak not cooked, grilled chicken arrived late. Big disappointment and very expensive for what it was. Only plus point our waiter christopher who was so helpful and apologetic. He deserves a medal.
David Clark . 2022-07-03
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No carvery or Sunday roast even tho it was advertised so we booked but they run out.
Craig Smith . 2022-07-03
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No issues at all. Everything was spot on. Sat outside in the warmth, drinks were great, staff was great. Food arrived on time no issues.
MrJep0 . 2022-07-03
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It's alright, abit pricey for microwaved food
Shaun Thrale . 2022-07-02
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Good device staff helpful and friendly
Tricia Conway-Smith . 2022-07-02
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Ate here on Sunday just gone, chips were hard, peas were hard and was asked to pay my bill whilst still eating......
Adrian Hunt . 2022-06-23
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Food was really great we had breakfast every day and had dinner too. The chef Callum was great always came out to us to give us our food always friendly and having a chat, and Tanya was lovely always friendly and polite these 2 are a credit to the mash and barrel
Sue Cox . 2022-06-16
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Nice surroundings reasonable food staff worked hard. Ok
David Stokes . 2022-06-14
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Excellent service, food was fantastic.
Ian Winchester . 2022-06-14
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Good Food, good Staff...all fine.
Hajo Saurma . 2022-06-07
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Extremely expensive food but very poor quality Carvery was not carvery ,spent more on food than the cost of caravan for 3 nights ,will take own food next time
Sunshine Sweets . 2022-06-06
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Took a long time to get food and wasn't very nice
Reaper . 2022-06-06
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Amazing drinks, amazing service, and oliver served us and was exceptional!! All staff were super friendly and helped us make some wicked drink choices!
Phoebe Reeves . 2022-06-04
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Pre booked and sat waiting to have our drinks/food order taken for 20mins, whilst watching many waiting staff wondering aimlessly cleaning tables and walking up and down looking at their i pads. We waited another 45mins for our food to come out having asked staff...
lordwaynos . 2022-06-03
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Over priced poor quality not enough kitchen staff.table service only even for drinks seem to wait ages for service
grimsbyg00ner . 2022-06-02
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Excellent and quick service, staff were happy and quick to help. The took our order at the table and brought our drinks over to us. We didn't have to wait long for our food either. They only made one slip up, they forgot our side of onion rings but they apologised and promptly fixed the problem. The fish and chips was huge and could easily feed the both of us. They also serve Costa coffee and have a good range of cocktails. All the prices are reasonable for the quality and portion sizes. There are plenty of disabled access with ramps in and out. As well as plenty of room for wheelchairs to sat at a table. The toilets are located at the opposite end of the arcade to Mash and Barrel but it's all accessible. Honestly, based on the reviews, I wasn't expecting much from here. But I was presently surprised with everything.
Cara Tanner . 2022-05-26
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