dominos pizza hastings in Hastings

Absolutely disgraceful service! We rang with our order to be told they had no tandoori chicken. So we had to change our order. The order came and was all wrong. We rang them back and asked for a new pizza and wedges to be sent! We had to wait an hour for this! My little boy was supposed to enjoy he’s take away with us but instead had to sit and eat on he’s own! We spent a lot of money ! The woman on the other end of the phone could not understand a word of English. I’m not happy at all! Your customer service is awful!

Order incorrect, delivered wrong drink and no ice cream. Pizza so overcooked it was not edible. Driver did offer to return with correct drink and the missing ice cream. Did not realise how poor the actual pizza was at that time. Back to Pizza Hut for us

Popped in for a quick bite to eat, went to pay and they said that they no longer accept cash. I stated that it is legal tender but the person said they only take card. I would avoid at all costs

I ordered a pizza and wedges from Bexhill branch. App update eventually got to ‘quality checking’ and stayed there for over 15 minutes. An hour later still no pizza so I phoned and complained. Manager said it was out for delivery but had no idea how long it would be. Pizza eventually arrived in a misshapen box which was wet and had grease leaking from the bottom. The toppings were stuck to the box lid and the whole pizza was cold and, to be honest, totally congealed and inedible. We threw the whole thing in the bin and ordered a wonderful curry from a local tandoori.

Ordered one of Domino's Hastings deals which was buy one get second one for a £1 delivered. But when I got my confirmation it said delivery ready to collect. So I phoned the Hastings branch and explained what I had ordered and I asked for it to be delivered. The rude woman on the end of the phone was so rude and refused to deliver. So I asked for a refund . She slammed the phone down. I got an email yesterday saying my refund has been done. No heart felt apologies nothing. I will never order from Domino's again and will be passing this on to all I know. Terrible service Domino's.

I went with intention to buy a pizza and menu but the lady on the desk refused to take the order as it is supposed to do it via app because of the covid and safety staff. I found very ridiculous as I have been in plenty of Domino's pizzas and Pizza Hut and I didn't have to download an app for placing an order. What about people who has no internet or datas enough on the mobilez or memory to download an app just because the lady refuse to take an order. I would just say that she didn't want to work and said that as like I said before, it didn't happen to me before in any other Domino's nor Pizza Hut nor Papa John's...

I ordered two pizzas on Saturday 1st august when they delivered my partners pizza was fantastic but mine was wrong. When I called the woman who answered was so rude to me and told me I had to wait two and a half hours she then put the phone down on me

We always order from dominos. I usually try and get through the pizza fast because the cini-dippers are my all time favourite. Usually the foods pretty good one thing that does bother me is the fact they aren’t cut too great so I end up with chunks of cini-dipper more then strips. Still taste great though! Few things I had issues with. Firstly half our topping was on the cardboard, the dippers were saturated in grease which they usually aren’t but it all tasted great! Like always, good time arriving and good taste, just presentation is a bit lacking

I would say that Domino's pizza is the same, which branch you happen to order from. It's very expensive but always incredibly tasty and worthwhile occasional treat.

Rudest customer service I’ve ever known and would have been a large order will be calling head office in the morning

Thanks to hastings dominos I'm in the good books as children really wanted dominos and I live in ore But ore dominos decided to not pick there phone after about 10 calls so called hastings and very thankful they came as there not supposed to Thanks again hastings dominoes

Probably need to provide clarity on which game!!!!! Overpriced for the quality, severely lacking and undercooked. The pizza even came with the silver tray used for the ovens I presume, glad quality control is efficient and taken seriously however adds value to the price! Other options out there which hold better value and obvious quality. Delivery driver was polite and courteous and the app tracker is a really good idea and works!

Always collect as that gives the best deals, customer service is great and of course the food is always delicious and prepped really quick within 15 mins to collect

Having decided to try another company last time due to offers and being very disappointed we ordered 2 pizzas last night the arrived quite quickly I loved the fact you can track the driver once your pizza is on its way. The pizzas a meteor and a Hawaiian were delicious x highly recommend

You pay so much you don’t expect there to be multiple short black hairs in your pizza. Very disappointed and now realise why we don’t come to domino’s cos it’s too overpriced and don’t get a gold plated pizza at the end of it. Delivery was quick and woman was lovely

stone cold again girl on phone says she wont come and collect then plus if you want a refund you have to go though head office, last time for me thank you

I love a good Domino's which is a shame as I live in this store's delivery area. The food is often incorrect and we are often left chasing parts of our order. On occasion the pizza has been terrible and when we rang through to sort this out with the store we were faced with rude and dismissive staff. It's really disappointing that we can longer order pizza from Domino's as the quality is so poor and the staff there so rude and unhelpful.

Lovely place for Lunch & Snacks and very tasty the owner and staff are lovely and very helpful and they even work out a better deal for you when choose what you want

extremely rude manager. swearing in the store waiting 45 minutes after food was meant to be ready. cold food complained to store and head office, they both don't seem to care at all.

I cant even start. I think everyone knows now food is re-dated, owners advise staff to cheat the system, pizzas are crap, dough over proofed and no one gives a crap. i literally cant name one member of staff who wants to be there. Diabolical attitude and next to 0 professionalism. fast food? only thing that's fast here is customers walking out the front door.

Great service, fast delivery and the best Pizza I've ever had.I will never go anywhere else for Pizza again. Dominos has friendly staff, couldn't ask for better service.

Como empleado de pizza Dominos me esperaba un infierno de mucho mejor calidad de mi pedido! Fue horrible!! Pedí una pizza con una corteza rellenos y salsa barbacoa con queso de campo y algunas coberturas pero era como que no estaban aún allí! La cantidad de salsa poner en mi pizza era la equivalente a la salsa y el relleno doble no fue hecho correctamente corteza así vinieron descomprimidos desde la mirada del personal sólo una persona parecía profesional y como ellos sabían lo que estaban haciendo!! Para una tienda tranquila las normas son tan pobres que no dejaría que una de las pizzas en la puerta! No había la cantidad correcta de ingredientes de la pizza y la limpieza de la tienda era horrible! Tardaron casi 10 minutos para que alguien me sirven y el personal de tienda eran extremadamente ignorantes a sus gerentes que es desagradable en mis libros! El único aspecto positivo de nuestra experiencia en la tienda pidiendo el director "Ali" que nos sirve! Ella fue extremadamente amable con nosotros una vez que nos dimos cuenta de que funcionaba para Dominos! Necesitan poner su tienda, ya que es vergonzoso!

I've been eating domino's for 3 days and didn't felt sick as I was expecting hahaha.. Easy way to order and received food in just half an hour!

Great service, friendly staff. Usual quality in food. Plenty of offer available both online and on site.

Easily ordered online with great website to use. Tracker kept us updated on order tracking which is a great feature. Pizza delivered hot & fresh, the driver was very friendly. Tasted great and we all enjoyed it, Texas Bbq defiantly a favourite. Great offers too.

Ordenados en línea en 2100 para 2200 la entrega. La otra mitad hizo error y poner la colección. Llamamos enseguida y corregido. Recibimos un correo electrónico confirmando la entrega. 2215 no entrega así llamado y me dijeron que dejó para la entrega 15 minutos atrás. 22.40 todavía no entrega llamado de nuevo. Ahora es nuestra culpa como orden dice para colección!!! Esto significa que en 2215 ahora necesita mintieron para reordenar y esperar 40 minutos!!! No hay manera de conseguir llenos!! Por cierto, esta no es la primera vez. A juzgar por los coches y amigos fuera de este lugar cuando en los días de trabajo que parece que están más interesados en un buen momento de dirigir un negocio!!

Después de un día de mi compañero de carreras y volver a casa para pedir un dominó y descansar no me di cuenta de 2 horas! Después de una hora y 45 minutos intentamos llamar y buscara nuestro pedido, nos llevó una hora y media antes de que alguien contestó el teléfono y me dijeron que sería la primera orden en la entrega siguiente, 10 minutos más tarde estaba en la puerta... frío... Como si hubiera estado sentado alrededor de la tienda o la parte trasera de un coche de los conductores de la entrega y olvidado, nos envió, y probé llamar nuevamente, esta vez tardó 20 minutos antes de que alguien contestó el teléfono. El gerente de turno nos ofreció pizzas frescas pero al menos media hora, ahora era 11:00 y las 3 horas ya habíamos pedido 1ª. Después de rechazar esta oferta, debido al cansancio y la necesidad de ir a la cama, él nos ofreció un descuento de 10 libras miserable nuestro próximo pedido. Gracias pero no gracias, una pizza sería más como

I ordered my food at 6pm to be delivered to my house for 8pm (2 hours for prep and cook) I rang up at half 8 and the guy I spoke to said they've been busy (that's no excuse with the amount of time I gave them) and I said I'm not happy he replied I spoken to my manager and he said it will be another 15 mins and I can get a free bottle of drink for my next order because the trouble, that's not good enough I replied, they couldn't do anything else I was told very unsatisfied customer, disgraceful, they have lost a customer.

Ordered a meal for our family night and I'm disgusted with the service. Firstly when my order arrived they were a pizza short so we had to delay eating phoned to complain and had to wait another 30 minutes for it and was offered no money off then when we started eating 1 of our pizzas we discovered they had not put the bbq base on like we had ordered. Shall not use them again

Ordered two pizzas and one portion of potato wedges. When they arrived, the potato wedges, clearly labelled as 'potato wedges' on the box, were in fact chicken strips. As a vegetarian I wasn't overly impressed!Rang the store to explain what had happened and was told that they would send the wedges out. Forty minutes later they hadn't arrived so I phoned and was told that all of the drivers were out so they were 'probably' on the way. When I asked if I could have further clarification I was told 'it could be two minutes, I don't know'. After another ten minutes I phoned back and explained they still hadn't arrived and asked for a refund.The initial response was "oh, we don't do refunds". The phone was then handed to another member of staff and I had to explain the whole situation again!I was told that in order to get a refund I needed to email my bank details to head office and it would be sorted. I queried this (nobody wants to email their bank details!) and asked for a phone number. I was told they don't have a phone number for head office because they do everything via email.I have now spoken to head office (number found in three seconds on Google) and have been told only the stores can issue refunds!Complaint filed, waiting for a call back from the franchisee to arrange a refund. Staff at the shop were completely disinterested and made no effort to resolve the issue. I won't be rushing to order Domino's anytime soon.

Dominos is my favourite place to get an easy meal. When ordering from this store, they are reliable, relatively quick with service and the pizza doesn't arrive cold. However, when ordering in store, very temperamental - on one occasion, this shop was very over staffed. There were staff standing around, in the way of others doing their job. The guy on the counter was new, didn't really know what he was doing (clear to see by the fact that he literally took 10 minutes just to log into the till), and no one came to help/show him what to do until we had been waiting for about 15 minutes. On another occasion, there was just one single member of staff taking orders, making the pizza and answering phone calls. This was at lunch time, and the store was quite busy. The pizza took about 20 minutes to be made, double the time it should take. Overall, the service was just average, although the pizza is always brill.

I've never been inclined to review a Domino's before, but this one is worth making an exception for. They delivered what I ordered, they did so in a friendly fashion, and the pizza was simply top-notch (and has renewed my faith in the franchise)!

Waited an hour and half phoned twice told pizza left 20mins ago then next time 10 mins staff couldn't careless just don't waste your money as other reviews state disgusting from every angle!

I do like the pizzas from here but they always have too much tomato sauce on them, have always waited too long for food and is always over priced and not good value for money.

Disgusting pizza, cold, over cooked and downright disgrace. Took over 1 hour 30 mins despite saying 45 minutes.What a joke would seriously suggest using any other pizza place or anywhere other than this.

Girl who took over think her name was illiana was all over it. Sorted out the problem and was really helpful !!!!!!!!!!!!!

Ordered 28.00 worth waited an hour and a half then rang and was told they were short staffed and it was a 2 hour wait and i could cancel which was what THEY wanted.Half hour later it comes.There were about 20 wedges in the box no where near what i used to get and the pizza had half topping and the rest bare could not believe i paid nearly 30.00 for that!

First time I got a pizza from here they forgot to stuff my crust, I gave them a second chance but they forgot the cheese on the pizza and to put the sauce in the double decadence! Never again.

waited 25 minutes for a pizza even though there was no other customers!!!!! I got so angry with what I witnessed in the end I just got my money back. The staff were all messing around not giving a crap about me sat there waiting. Poor customer service. Staff were all ugly as hell and will never visit that he'll whole again.

We normally order from here as we really like there pizzas but on this occasion we was very let down and will not be ordering from them again in future we will try papa johns or pizza go goWhen our pizza arrived the base of the pizza was thin and not cut properly as you lifted the pizza up to eat it, it all fall apart and flopped It was very chewy and just not nice

I decided to get dominos last night and went in store to order, not only did the guy say he could do a 50% off deal which was a lie he said 15 mins to wait, 45-50 mins later and being ignored several times we got our 3 medium pizzas which were warm and left us with belly pain. Would not recommend. 2 other customers would agree with this aswell

Ordered from here last week only to find a hair in amongst the lovely pizza! Shame as I was so hungry. Any way I was pursued by family to try here again tonight 14th Nov, we had a tasty pizza minus the hair this time!! I did gave the staff a tip I said "maybe they should consider hair nets to avoid any more hair in the pizza"!!

On receiving our pizza my partner realised that hers was a little bit burnt, obviously hungry she ate most of it anyway............ I, not one to accept spending £18 on a burnt pizza, called them up and asked to speak to the manager. Ali came on the phone and introduced himself to me, after a brief explanation Ali explained that he would send a new pizza or credit us. I know that this is not an unusual way as dealing with this issue but to many times in the past have I been fobbed off by managers who just don't care. Ali, to his credit, provided us with excellent customer service and resolved our issue in the best way. Well done Ali, you are a credit to the industry.

i usually love ordering from here but tonight i was shocked the woman on the phone sounded crabby and hung up on me when i asked her my total! hmmmm ... guess ill try pizza hut next time.