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The best restaurants in Hastings South East
462 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
189 Opinions in 4 websites
This is the 2nd time I have visited The Duke and the experience this time was not as good. Unfortunately, the waiting staff seemed very disorganised and were not very attentive when taking the order. The cutlery, serviettes were not brought out all at once but they kept coming backwards and forwards. One of the party had the gnocchi and when the waiter asked if we wanted anything else, ie, sauces, etc, they requested some parmesan cheese. The waiter returned to say that we could have parmesan but there would be an extra charge of £1 ! I have never in all the times I have visited restaurants have been asked to pay extra for parmesan cheese. We then asked to speak to the manager, who came over and said she would have to speak to the chef as she was a temporary manager. I am not sure what that had to do with making a decision on whether or not we had to pay for the parmesan. I pointed out that a member of the party was having the fish & chips but had requested at the time of ordering that they did not want the mushy peas or tartare sauce. We would certainly not have expected to receive a reduction in the price ! The temporary manager then said she did not want to argue about it so would bring a portion of parmesan for no extra cost. I was a bit annoyed as there should have not been any argument at all as surely a small grating of parmesan should be free anyway, or the price incorporated in the cost of the meal !
98 Opinions in 1 websites
horrible experience. I ordered on Uber eats. I didn’t receive all of my food. My chips lacked salt and my bag fell open and some of my food fell on the floor.
11 Opinions in 1 websites
Jesus this place is bad. They opened the door on opening time and a few people walked in and there was no sandwiches or any food except sweets. I asked if there was any pasties or food and one gormless staff member mumbled to another and then replied no food. There was two staff members overall both just mopping and cleaning from the day before it seemed. No food! So I walked out. This has happened a few times with this store. What's going on? It is a mess. Why open the door on time if you have no food?
1 Opinions in 1 websites
I went there as a mystery shopper I write reviews on all takeaways my reviews are how I see it .when in last Thursday walked in the front door a bell went off to let the staff know someone was there five minutes later a young lady turned up she asked me what I wanted I asked her to tell me what deals were on she couldn't tell me she said you have to go online to get them although the deal was advertised on the window she said oh hang on I will get the manager the manager didn't come out but sent the girl back who said we only do that deal on Tuesdays I asked her about all the different pizzas she started to get annoyed with me asking if I was going to buy anything and saying we are closing soon so I left after which I went to dominoes who I will write about later pizza hut staff were rude and I could hear a lot of loud music playing in back ground certainly not going there again
2 Opinions in 1 websites
Went with my partner today to try the new burger only to be given burgers with mould all over the buns!! Absolutely disgusting! Went up to the desk to challenge them about it and there was no care given no apology just here's your money back! Also I'm pretty sure a drug dealer went out the back with a male member of staff the whole place stunk of weed!
1 Opinions in 1 websites
Terrible. Our food did not arrive. We chased up, it still took ages. The staff were arguing. The food was overpriced and underwhelming. Do not recommend. There are so many better places in Hastings to have a nice breakfast.
1 Opinions in 1 websites
Awful food awful service untidy and unclean food over cooked or undercooked over spiced not ideal for kids that don't like spicy tastes chips soggy small portions and now you have to pay for sauces extremely long waiting time due to online orders and lack of staff