Cafe-Bar in Hastings

Cockles are watery and tasteless. Lobster tail rock solid. Staff rude and unaccomadating when complained about food.

Taken over 2 hours since I’ve ordered on just eat and still haven’t received my food. It still hasn’t arrived, I have tried calling the restaurant over 20 times and no response at all

This is the 2nd time I have visited The Duke and the experience this time was not as good. Unfortunately, the waiting staff seemed very disorganised and were not very attentive when taking the order. The cutlery, serviettes were not brought out all at once but they kept coming backwards and forwards. One of the party had the gnocchi and when the waiter asked if we wanted anything else, ie, sauces, etc, they requested some parmesan cheese. The waiter returned to say that we could have parmesan but there would be an extra charge of £1 ! I have never in all the times I have visited restaurants have been asked to pay extra for parmesan cheese. We then asked to speak to the manager, who came over and said she would have to speak to the chef as she was a temporary manager. I am not sure what that had to do with making a decision on whether or not we had to pay for the parmesan. I pointed out that a member of the party was having the fish & chips but had requested at the time of ordering that they did not want the mushy peas or tartare sauce. We would certainly not have expected to receive a reduction in the price ! The temporary manager then said she did not want to argue about it so would bring a portion of parmesan for no extra cost. I was a bit annoyed as there should have not been any argument at all as surely a small grating of parmesan should be free anyway, or the price incorporated in the cost of the meal !

Absolutely disgraceful service! We rang with our order to be told they had no tandoori chicken. So we had to change our order. The order came and was all wrong. We rang them back and asked for a new pizza and wedges to be sent! We had to wait an hour for this! My little boy was supposed to enjoy he’s take away with us but instead had to sit and eat on he’s own! We spent a lot of money ! The woman on the other end of the phone could not understand a word of English. I’m not happy at all! Your customer service is awful!