Mcdonalds Restaurants in Hastings

horrible experience. I ordered on Uber eats. I didn’t receive all of my food. My chips lacked salt and my bag fell open and some of my food fell on the floor.

0/10 my nuggets were pink and my chips didn't have any salt on them also bbq sauce leaked everywhere i also didn't get all of my food. if u was flipping the burgers i am gonna come for u and throw ketchup at you xx

dear hastings maccys, bearing in mind you have the lowest requirements of employment your staff are terrible. ive got none of the sauces i selected (no suprise), no straw for my drinks, my delivery time was pushed back repeatedly for 45 mins, and they didnt even close the boxes, just threw them in the bag. honestly ridiculous. just look for new staff its an embarrassment to the chain

I have just ordered through Uber eat and food was missing, plus I didn't receive any all even though I chose for two of them.

Omg I always order via just eat wow wow and worn their new supplier or something double cheese burger bun was big not small chips a plenty and different skittles I've cream what can I say oh and a smoothie mango 🥭 this is the best I've ever had different options every taste and bite was so nice and different

Great fast service. Food very hot and nice staff. Clean eating area and not too much ice in the coke. Very polite staff and very clean tables.

waited an hour and a half for my delivery order, no way to contact through the app and no one answering the phone. it’s a joke, i can’t even cancel my order. even picking up in store is SO slow. pay so much money for the delivery fee and still can’t get it on time, also got assigned 3 drivers and still lost signal. don’t bother going here unless you want to wait over 30 minutes for food.

Ordered online and yet again missing and wrong items sent, how difficult is it to check food going into a bag? Spent 20 minutes on the phone to eventually get a refund for the missing items. Get your act together!!

Do not get delivery from McDonald’s Hastings, every time they miss something off the order (normally the most expensive item, very suspicious) and you can’t get a refund, even if Uber say you will, McDonald’s don’t process it. Food is always cold by the time it’s delivered and they don’t follow the instructions in the order. Literally the worst experience from a takeaway, they don’t deserve the orders!

Had large big Mac and fries. Cold and unusual tasting, now lying in bed with guts squirming pain. I was fine all day before eating that trash. Big regret going back to that dirty badlyrun place...

My friend brought a wrap from McDonald’s today and she ate half of it before she realised it wasn’t cooked properly so she couldn’t eat all her meal

I got 2 cheeseburgers but they cant even use there braincells to put the cheese in the middle of the burger instead they put it on the literal edge of it and basically laying in the packaging. I asked for a cheese not a patty burger. Disgraceful

Went to MacDonalds in Hastings today 14 August 2023. Ordered various meals for my family. For myself I ordered a burger in a bun with NOTHING on it. When they employ people in MacDonalds is it part to them being employed that they don’t have a brain. When I got home nearly an hour later, after getting through the roadworks, I found that they had given me a cheeseburger. What bit of NOTHING DO THEY NOT UNDERSTAND!!!!!! WHAT IDIOTS

I ordered food with the Uber eats app today. And there was items missing so now one of my kids didn’t have there meal. The food that did arrive was cold. Why should my kid have to go without the food that’s I have payed for. I’m sick of tired with the amount of issues I have with this McDonald’s. Why can’t they just get orders right?

Just wow - Daniel upstairs with his friendly tone and his kind and polite conversation.. Top lad . Doing a grand job.. Well done you :-)

Great experience, Daniel who was greeting and cleaning upstairs was so polite and welcoming, and told us about some local attractions and events happening this weekend including the world's oldest Bus!

I actually had a meal delivered to my home, 8th June in the evening. Normally they are just about edible but this time they surpassed them selves. The meal was stone cold, the chips like cardboard and the burger and other contents, with no sauce, absolutely tasteless and again like cardboard. £16 pound including delivery. Even the seagulls threw it back. Pure Excreta. Need to put loo roll in with the meal. Verdict - inedible crap.

What on earth has happened to McDonalds. It certainly is NOT like it used to be. We don’t go there very often, but in the past it has always been nice, if you needed a quick meal. But now the decor is dull. They have put in all these self service order machines. No customer service. No Mc Cafe. Some of the food items were out of stock. The wait time for food was long. And when we finally got it, the food was cold. The place is run by young people, never saw an adult, and no one was giving any direction to the staff. They were all too busy talking and been silly out the back. Absolutely NO customer service. Will never go back.

I ordered online today for my family,and I was very disappointed that our food came cold. I was also disappointed that my order came with no dips which I had asked for. The dip is the best part for my family so next time I would like to have dips with my meal

I ordered today for me and my family, the food was delicious as always but disappointed as there was no dips in our order. Dips are the best part of the meal.

I have both visited the store and ordered delivery, and in both instances the food is always cold. Missed condiments, incorrect drinks, incomplete burgers (missing gherkins etc.) seems the order of the day. Visiting reveals many delivery orders sitting on top of the fryers for over 20 minutes before being collected. Staff in branch are indifferent, inattentive and spend more time talking amongst themselves than serving customers. Tables and floors are dirty. If I owned the franchise I certainly wouldn't tell anyone. Such a shame as it used to be much better. Considering Hastings is a tourist coastal town, visitors must wonder why the standard is so poor. This is by far the worst I have ever visited - I travel all over the world and a McD is usually a quick fix when time is limited (except in Hastings that is). If the franchisee does read this, I suggest you order a delivery and form your own opinion.

Asides from food couriers the restaurant was not busy at 9am on a summer weekday. Whilst the “chefs” were not busy our food was just slapped together (resulting in tomato sauce all over the bun). Many breakfast items was not available, so we did not have the meal we wanted. When eating a staff member did wish us a “McHappy Day” (which was nice) and got us some replacement straws (as the paper ones we had, had disintegrated). However, neither of us really enjoyed our meal. I have had breakfast at this branch several times before and not been disappointed, but that was several years ago. If it was not for the friendly member of staff I would have given a “terrible” rating.

I'm not trying to be rude but when I went to this mcdonalds the customer service was shocking no one was rude just not very bothered with helping when I has a problem with the machine where you order food, and the food took a...

McDonald's what is going on with you today's! You guys cant seem to get your orders right was messed around by the uber eats driver was not happy as my order got cancelled due to McDonald's getting my order wrong I ended up ordering again...

I ordered on the app, and they said it was delivered. my order never arrived. i spent 10GBP on my order. Grrr. I called the restaurant and they said there is nothing we can't-do, the order is with Uber eats. Call them. Instead of organising...

I went in to mcdonalds done an order waited for over 30 minutes it was not busy i enquired about my order a girl behind the counter called morgan as it was on her badge said wait your turn there was no one there except...

I wanted to order Mc Donald’s to take out but I had my bike with me and could not leave it outside. Lisa offered to watch it for me whilst I ordered and then she bought my order out to me. Thankyou and we’ll done...

Charged twice for our food, then food didn't arrive, called customer service was told to go down there, spoke to 2 amazing staff members Joe and Morgan and then sorted our order out and up graded the size..they where absolute starts .. thank you

The food was s**t. it came out cold. The wait was 35 minuets. it was dry and there was no attempt of presentation at all. It fell apart when i picked it up. my boyfriend ordered a drink and it didn't come. the staff were...

Absolutely fuming. I ordered two double big mac meals and 2 double cheeseburgers. I added extra sauces and pickles to all of them. They turned up not only cold but dry as anything. No sauces at all let alone extra. And chips were only half...

Same everytime I order half the food missing and looks like it’s just been puked up, staff useless allways just eats fault, do they cook it and bag it? No they deliver your crap food, just admit it you F**ked up!! Picture includes what I...

This was dry no presentation and cold when they served it up - fell apart and was chucked into the bag by the server

We ordered Mds for delivery as we haven’t for a while due to this exact reason! Without fail there is always something missing from our order! And I swear out of spite every time I ask for extra pickles ( always have since I was...

Full disclosure here, I hardly ever eat at somewhere like McDonalds, but I've lived opposite this Hastings branch for over 3 & 1/2 years, and whenever I have eaten in there the food is perfectly OK, but more importantly I've been able to witness first-hand...

Just been to our local McDonalds in Hastings Town Centre. We did have to wait outside for a while but a busy lunchtime. The lady in charge of the door was excellent and a real credit to your company. Very strict letting people in and...

I was in ordering my meal and told to wait outside so I did as there’s to many people in. So now 15 minutes outside some workers smoking cigarettes giving me dirty looks . One with glasses in particular . My order was ready and...

I have worked in McDonalds myself and I know that no one is perfect, and sometimes people make mistakes. BUT every time me and my flat mates get a delivery, it is always on time... which is the only good thing. Since being in lockdown...

I waited for 15 minutes in the shop for a burger and chips, I stood there for 15 minutes and the manager didn’t even acknowledge me. It’s unacceptable that people who order online aka can’t be bothered to leave their house, get priority over people that walk into the shop. In the end it was a young male employee that eventually sorted out my order, if it wasn’t for him I’d still be standing there. It’s not even like it was because they had to cook my order from scratch as when I did finally get my burger and chips they were tepid at best. I’ll not be going in there again, next time I’ll find an independent food shop that actually cares about customer service.

I got a uber delivery from Hastings Wellington place this evening. The new double big mac was soggy on the bottom, cold and had no gherkins in it. Very sloppy presentation in the box. The mozzarella cheese bites were hard and had no cheese inside, chips were stone cold. Coke had no ice and was only two thirds full. The order was in sealed bags. I think this will bethe last time I ever eat McDonald's again tbh. Not enjoyable at all

I went to drive thur in at Leonards-On-Sea on 2 nd November order a bacon roll meal with thomato sauce when I got to work it was a egg bacon muffin so if end up in the bin as for 1 I don’t like muffin and 2 am not aloud to eat eggs and because I had to start work I couldn’t take it back if not the 2st time my order been wrong but it is the 1st time I complained so am not very happy

I visited a mcdonalds and they made my orders wrong which is fine we are all humans but the fact that they didn’t even apologised for this and they opened my burger without any gloves even the girl who was in front of house touching everything makes me feel that you absolutely don’t care about safety and health. Not only that but when i went home i had a terrible stomachache.

Took kids in today, not able to sit in, not able to use the toilet, food took ages and almost cold, won't be using again. On the plus side the young boy at the door was very nice so well done you for getting the One Star.

First if all advertising eat out to help out. Queue fir 15 minutes to find they are full. Need to change advett outside. Got to place an order self service crashed no assistance so had to leave empty handed. Utter rubbish will not use again. Disgusting service avoid.

Second delivery where my food is soggy, I paid for large portions and received small drinks and half a box of chips. My burgers were squared and barely together, delivery drivers were rude again! Food took way longer than was meant to be expected. I feel as though your staff are not taking pride in their work, and don’t really care about the problems when they are taken to you. Very shocked with this McDonald’s. Twice in two weeks this has happened.

Always quick and friendly service. The staff are always working hard and have a smile on there faces. The food is always so nice.

As the title says worst restaurant ever I should know I work there, absolutely disgusting environment to work in let alone eat in, black mold in the dive area that's where all kitchen and till area equipment that touches food is supposed to be cleaned and sanitized but most of the time is just rinsed with cold water and left with grease and food waist still on them, expired food left in the chiller and freezers and quite often served to the customers, chemical residue not properly cleaned off the grills at the end of the day so next day your food is coming in contact with said chemicals fry cleaner salt powder (chemicals) used to clean deep fat fryers not cleaned out of the fryers properly, staff very rarely wash their hands before touching food and preparation surfaces that includes after going to the toilet and cleaning customer toilets and after changing rubbish bags, bugs flying around the kitchen, greasy and dirty mops used to "clean" the floors, used needles and blood often found in toilets especially disabled toilets and not disposed of safely, staff deliberately told to give customers cold food and food off of the floor to save the company money, staff especially manager's are disrespectful to customers and even each other including homophobic and racist they talk horrendously about customers to each other, managers show favouritism to lazy staff and friends and family making it difficult for hard working staff to gain praise or promotion.

I received my egg and sausage bagel at first without egg... sent it back the man came back with the tiniest egg certainly not looking like on the pictures. This is a rip off and disappointing

They really don't know what they're doing here. Staff were disrespectful/rude and didn't seem to be doing a great deal. Staff on dining area walking around doing pretty much nothing. Food was cold and gave me bad stomach pain. The dining area was filthy on both floors, bins overflowing, leftover food on pretty much all the tables, the floor was disgusting and there were flies flying around all over the place. Wouldn't recommend to anyone.

Never write reviews but I had to say on a walk to the old town on a lovely hot evening decided to have a burger in McDonald’s well ! Not sure of their policies these days but the whole upstairs restaurant was full of 14 + year olds doing nothing but dossing and playing their own music on a mini speaker!! I worked in the first McDonald’s over here in woolwich powis st in 1976 and this was never accepted! Get your act together!!!!!

Had food. Ordered the chicken selects they were cold and tasted of mud. Chips were cold. Service was bad. Very disrespectful towards the customers.

So, I wanted two cream egg mcflurrys on Easter Sunday. ' sorry that promotion has finished' says the girl serving. But the sign up there is advertising them I'll have a caramel one then.'that promotion has finished' says the girl. So, I ask, how come you're still advertising them. ' oh, were not allowed to take down the sign' she says !!!!!!!It's Easter Sunday and they're not doing Cream egg mcflurrys!! What's that about

Popped in for a quick Big Mac. Big mistake. Took 10 minutes from order to collection. Server (who was duty manager) was very apologetic, but 10 minutes for a McDonald's staple?!Seems the home deliveries are now getting prioritised over the customers standing in store. Not good McDonald's.Seemed the

Ice cold nuggets. Appalling. Paid good money for nuggets that weren’t even hot. Couldve spent my money on better things

Thursday afternoon in half term and the place was packed, but the staff were all great especially Jake. He couldn't have been more helpful from getting me extra milk, then straws to being so kind to the visually impaired lady who accidentally knocked over her coffee. ❤ Oh and the food was good too! Who knew McDonald's would be good at salad ❤

Come here once a week for my lunch break, lovely as usual. Great food and service, for what you pay it is worth it. Staff are always friendly and take the time to talk to me as I am a ‘regular’. Credit to the brand.

Lea from Northern Ireland served us today with a smile and professionalism. I'll visit this McDonalds again.👍

Visited for a standard Big Mac Meal as we were playing a gig close by. This has to be “The Worst MacDonalds in the World”...? Disgusting shocking place. Service terrible, food cold, quality awful, filthy dirty, youth club ?? Should be shut down !

visited here last night...they put my order together...then dealt with another order whilst mine was on the side for 4 minutes...then the manager reopened the bag to look inside...asked who's it was to staff...then the staff member looked inside...pointed to the screen...sealed the bag back up...carried on with someone's else's order...gave them theirs them went back,got mine and gave to me...end result= COLD FOOD.

The second time yet again I order first and next couple of people got there order first and I only orderd a little burger . I feel absolutely sick disgusted.

Popped in for a burger, it was very nice, served quickly and efficiently, I didn't eat in the restaurant as I didn't have much time, staff were friendly enough

Visited here several times over the last few years, and today was the last time!

We popped in for a quick takeaway lunch, never ever again.

Absloute shambles. My beautiful Brandon i rate him a 5 star but as he took ages making my burger,but as he took so long giggling and mucking about i give him 1star and even thats an achivement. But there was one star out of a poor bunch alfie for management.

I ordered a burger from a worker called Brandon. Didn't give me any eye contact as well as laughing as my mate called me day. When he gave me the order he rudely did not reply to my questions. As Well waiting times

Breakfast stop before a day sight seeing,this branch was filthy ,tables not cleared ,spillages on floor,food as usual acceptable

Visited with elderly relatives to buy four ice creams. Young customer service chap spotted that we were not familiar with computer ordering and came to our rescue. A bit busy which is to be expected in holiday season but the ice creams were good quality and top value.

Really busy and packed, constantly. One of the worst Mcdonalds. It is generally really greasy and run down. However the food is nice as always

Food is very nice but staff were rude and miserable when they got our order wrong and we asked them to fix it. Also, they had to be told to wash their hands by the manager. we would prefer if they wore gloves and changed them regularly.

My family know me so well...they took me here for my mother's day lunch as they knew I wanted to try the grande big mac.

This was extremely busy today and full of visitors to Hastings enjoying their McDonald's fare which on one hand shows that it is a popular restaurant but leaves nowhere to eat as it is so busy. Typical McDonald's here

I'm old enough to have seen this company grow in the UK. Seen tons of mcdees all over but today this venue was lacking everything. This venue needs sorting asap. Staff need training. Moral level is clearly very low. The only positive I'd say was the young lady who served me was friendly and smiled. Everyone else was in a Diffrent place. Food was super poor. Cold. Looked unloved. And just not on par. Shame. However I'm sure this was a just a bad day or new staff. Be nice to hear that it was just a one off bad day?? please support all local businesses as it keep our towns alive

This is a faster serving McDonald's than the other one in Hastings or the one in Bexhill even though this one uses the automated machines as well which are still impersonal in my opinion but work for this location.

Popped in here as was at a music venue and needed a quick bite to eat..

This is a good McDonald's restaurant although as most of them it is always busy so you have to queue to get your food but quicker now with the electronic automation

If you're looking for a fast food store McDonald is the place to go. It can get busy at times though.

En ordinär McDonaldsrestaurang, dock väldigt smutsig och ostädad i området för matbord. Mycket ungdomar som drog runt och väsnades.

Fuimos con nuestra hija de grand estado allí en varias ocasiones. Comida consistente, buena relación calidad-precio, lápices y papel para nuestra nieta.

Me doy cuenta ahora por qué no había ido a un McDonalds durante años y después de hoy nunca lo nuevo. "Comida" saturado de ácidos grasos. Nos fuimos con la mayoría de ella sin tocarla. Yeckh.

Me encanta un cheecky Mccies, y esta no fue diferente. Comida bastante bien por el precio, el personal era muy agradable y nos dio un buen servicio. 8/10

As good as expected. Food was good. The place was clean and the staff was very friendly. What more could you ask for.

Disfrutamos de este ambiente luminoso limpio y sabroso desayuno familiar para. Obviamente, para el almuerzo y el té también a precios asequibles.

Always take the kids to McDonald's and this one was lovely and clean, friendly staff and plenty of seating upstairs and down. Service was quick and food was hot. Would definitely return

Went in and used the screens to order food. Which made it quicker and easier to get food. The screens are card only but are easy to use and understand. The food was hot and tasty, and not too expensive. The restaurant was clean and I saw various staff wandering cleaning the toilets and tables through out the time I was there. As we went in the evening it was not too busy but in the lunch rush, it can be packed and sometimes there's no where to sit.

Die Kassiererinnen haben unsere Wünsche nicht erfüllt. Wir wurden für vordrängler gehalten und nach ganz hinten in der Reihe versetzt.

I couldn't believe my eyes when I saw the word "McDonald's".I was sooooooo excited.You see I'm Scottish and I love everything about Scotland.Especially upmarket Scottish restaurants.This place is perfect.It's clean and it has table-cloths and you even get a knife and fork...each.No more sharing.I entered with a big smile on my face cos I couldn't believe my luck.The menu was extensive but not expensive.I ordered a McSporran burger and Scottish fries.2 minutes later it arrived on a tartan paper plate.The burger was perfect.There's nothing quite as nice as incinerated cow.The fries were lovely and crispy but there weren't many of them.Go to McDonald's if you're after a genuine Scottish experience.You'll love it...

Never come to this place to eat but my daughter wanted to get a milk shake so popped in whilst in town. It was full of youths using the place as a meeting / hangout point and the ammount of people sitting down at tables without food or drink was unbelievable.

Been twice in two days, got a big tasty with bacon and twice the burger was freezing like it's been cooked but just left to cool down...

Went to McDs for a burger. Not tables clean and staff lazy. Said "we don't have enough foyer staff to clean tables" meanwhile they were all standing around (7staff). Disgusting, and pathetic. I threw my burger out.

I'm local and work a few doors down from this resturant.Since they installed the self service it's horrible. If i want a cup of tea I order it then can wait over 5 mins to get it, when I can see it sitting there getting cold. They often give out vouchers to locals for cheap deals, there a good reason, some locals avoid it. In tourist season the queues are horrendous and often even in winter you can wait long time for food.The staff don't clean the tables and they are often rude and since the self service so noisy as they shout to one another to get the orders out.This is a franchise and its not up to standard, but whilst they still rake the money in will it change?

By far the most disgustingly awful branch in the UK. I have yet to pop in out of desperation and not see angry customers returning food. Today I asked for a filet o fish with extras. I received an old burger with a bit of pickle shoved on top. When I asked for a fresh one to be cooked granted it was however the member of staff that gave it to me glared and walked away with attitude. The counter top where you receive your order was absolutely filthy and the muffin holder had a thick coating of dust on the top. Please do something about this toilet! Thankfully I live closer to the one near Sainsbury's which is a credit to the chain.

They have the new self service system which I really like but the staff seem to be struggling to get to grips with the new process which takes a long time, I saw a few people returning items which were incorrect which wouldn't have helped. We all had a breakfast wrap which was a bit of a mess, with vast amounts of terrible tasting ketchup ruining the wrap.I visit the golden arches a couple of times a month but this is the worst I've been in for a long time.

This is the filthiest McDonald's I have been in and refuse to use it now, more food on the floor and seating than you can imagine. Food cold and soggy. No excuse.

Went into McDonalds on Weds eve , no other customers queuing , stood in front of girl on till who did not acknowledge me or my partner just continued to chat with other staff ! Stood there a bit longer , she looked at us and still said nothing ! Manageress looked at us and still said nothing ! You had to be there to believe it ! Could and still can,t believe it , walked out ! Will not return , DISGUSTING ,

I think this is the worst Mcdonald's I've ever been in. Ok, they never blow your mind but normally you get edible food, fairly quickly. Here, they have a system where you order, then wait for your food after being given a ticket. This works in practise, but here the staff just don't seem to understand how to make it work. For everything I've ever ordered here I've had to wait far longer than normal. Perhaps it's because there's no queue at the till where you order, so there's no sense of urgency? No idea, but the idea doesn't work here. Their ineptitude would be funny if I wasn't so hungry (hungry/angry) whenever I find myself in there. Also, I've been ignored, overcharged, undercharged, and given the wrong change before. If I'm scraping the barrel for nice things to say, then there's a good amount of seating upstairs and relatively modern decor, neither of which matter as I've decided to not use it again (not a decision I've taken lightly as I'm a sucker for a big mac, even the school science projects they sell here)

This is great mcds compared to some don't understand the bad reviews, small queues latest decor and self service avaliable, it's only down is it was a little dirty but as there was so many people ordering (which they coped with well) I guess that's why

My mum has been seriously ill after eating here bank holiday sunday after moving here the Thursday before. She had to go to hospital so I will be reporting this disgusting place to food standards agency. Avoid at all costs.

I was amazed at the change in this restaurant. Gone are the long queues. You now order and pay at one counter and you are given a number. You collect your food when your number is called which in my case was only a very short wait. A smiling assistant presented with my food which was a lot hotter than the average fast food meal. The restaurant was very busy but the staff worked very hard keeping the tables clean. Recycling is now in place and customers are encouraged to put their rubbish in the appropriate bins which must be a first!

I like McDonalds. I like Burger King. It's not a hard concept to get right; most branches manage it. This place, however, is a tip. Cold burgers, cold fries, and choc full of chavs with their feet on the table. Sums up Hastings really.

I go in McDonalds almost every Sunday, have the same thing. A hamburger.I have been to McDonalds all over the country and this is the worse by far.The male manager seemed to be more keen on impressing and flirting with his staff than doing anything. More staff than customers, and still have to wait so long. No food is ready to go.This week I had 15min until my bus was due, plenty of time for a burger I thought. I was wrong !!The other MacDonalds by Sainsburys is a world away, so nice and a pleasure to eat at.They need to sort it out !!

Having ordered at 10.25, i was then ignored by the server while she served several people after me, she also suggested to other customers to take a seat and she'd bring them over..... which she did whilst still ignoring me while i waited. upon seeing me again she then asked me if she could help?Bearing in mind i hadn't moved from the till for 10 mins, she'd totally forgotten me and my order! By this point it was past 10.35 am and my order couldn't be done (breakfast). i demanded a refund to which to only gave me part of it....She's was beyond useless and had to call the manager to help! I appreciate you don't need a degree to work in McDonald's but some common sense has to be a prerequisite! i also appreciate how hard these guys work but for gods sake don't just employ anyone with a pulse.( its questionable she even had that) your team have let you down!