The best restaurants in Elmbridge South East

The service was really poor. Mainly because they had run out of scallops, all burgers, children’s and regular. They also had no creme caramel which is a signature dessert. We were only told they had run out after ordering. Had to take one child to Pizza express for a pizza. Very disappointing. Our table was booked for 6pm so the start of the evening.

I have waited weeks before leaving a negative review but my experience has sadly been appalling. I made a Christmas Day Booking through their online booking form at the end of October and paid a £30 deposit. I then received multiple confirmation emails. A week later I received a call informing me that this booking shouldn’t have been accepted as the Pub was full on Christmas Day for some time. Given the inconvenience this caused and the delay in informing me, the apology was fairly minimal. I was told my deposit would be refunded. A couple of weeks past and I still hadn’t had my deposit refunded. I sent an email which was ignored. I called multiple times, once being told to ring back when they’re less busy which is encouraging to know that returning deposits for unfulfilled bookings, after several weeks, is not seen as a priority. I then called up again today, over 3 weeks since the promise of my refunded deposit, to be greeted by a disinterested staff member who said the manager won’t be in for several days and that she’ll get them to phone me when they return. Hopefully this review will finally see my refund processed before having to take further action. *Deposit has now been refunded.

A beautiful setting for a fantastic party! The staff here are so helpful, we had a 50th Birthday party, the room was beautiful the food was amazing everyone commented on that, the attention to detail was first class and I can’t wait to book again! Thank you to everyone at Silvermere you made it a very special evening! Nicola

Very nice set of drinks with some of the regulars, from 3.30 pm, just for a short period. Good service, as always. Tomato juice is excellent.

As a South African I really wanted to enjoy Frego since it has SA options on the menu. Sadly the Frego smash burger is the worst burger I’ve ever eaten. The meat was either off or strange mix of meat since it tasted gamey/tangy! I took one bite and couldn’t eat any more. My wife also took a bite and agreed something wrong with the meat. The bun was chewy as if it was stale and had water splashed on it and microwaved. It’s two meat patties, red onion and a sauce, so predominantly just meat, which was awful. My son’s chicken wrap was good and wife’s salmon Poke bowl was ok. We had different staff for order, deliver and then payment. They efficiently cleared my burger, which clearly was 80% not eaten. Expected the staff to ask if there was an issue, but no comment and focussed on efficiently clearing plates. Complained at payment and the server just thanked us for the feedback. Staff are either poorly trained or don’t care!

With the old manager/assistant manager this was easily a 5 star place. I think his name is Lucas. However, the “acting” manager lady was unbelievably rude and actually nasty (a word I don’t use freely). She reduced a heavily pregnant woman to tears due to her aggression in denying any responsibility to a simple order mix up. A lovely customer came to console the pregnant woman after who said he was shocked at how she was treated. I calmly explained to the acting manager that she was trying to share the blame of the misunderstanding of the order, so that her aggressive defensive of any wrong doing was unnecessary. There was shared sympathy towards the staff that day as the chef had quit the morning of, and total understanding as to why there was a reduced menu. She just wanted to make sure her the payment was correct as she was being charged LESS. The acting manager then bizarrely moaned to me that the none of the “posh customers here” respect her staff and when I politely asked if she could apologise to the pregnant lady she refused and went on to say “Lucky you for being off on Father’s Day, none of us want to be working here today”. I couldn’t see what her point had to do with the simple issue, or to explain her nastiness. I’ve never been so disappointed in a manager’s, or in this case, acting manager’s, care for customers, or self awareness. I’ve loved every visit to Eight On the River, and introduced it to many family and friends. But I’ve not been back since. I hope to return one day when customer treatment is improved.

My absolute favourite restaurant, great vibes, great energy, great staff, Simon and Andrea are amazing people, so friendly and welcoming, the whole night is always fun from start to finish, the food selection is amazing, I've visited this restaurant on many occasions and recommend it to everyone, I always look forward to my next visit :) BEST NIGHTS AS ALWAYS

Really yummy. Me and my mum went here and we got the barbecue order where we got to make our own food and it was delicious and then we got some ramen and omg that was so good. Absolutely god-like!

Terrible service. Collected an order and was missing item. Complained to the customer service as well as online via twitter. Nothing was done

Great Costa located in Cobham High Street, all that you would expect from a Costa, great coffee, good choice of sandwiches and cakes, plenty of seating with outside seating at the back.

Entire experience ruined by security

The Juice Smith was amazing as a vegan restaurant. However it has recently changed its menu, which is predominantly non vegan. It is now no different to any other restaurant… except it is far more expensive! They used to specialise in amazing vegan food, and that was their unique selling point. Without this they are just a very expensive cafe

The delivery was really quick but the food was very poor. The spring rolls were massively over done and dry, the black bean and chicken had barely any sauce and was mainly just peppers and onion and the sweet and sour prawns were overly sweet. We don’t get takeaway much but this was a huge disappointment.

Really disappointed that the “baby change” and wheelchair toilet was completely inaccessible. No ability to change a baby as there was no pull down table in there. It was also filled with cardboard boxes so completely inadequate for a pram/wheelchair user. I asked the staff where I could change the baby (in case there was another area I had missed) and after being directed back to the “accessible toilet” I pointed out it was being used as a storage cupboard so she suggested I change the baby on one of the cafe tables! Completely unhygienic not to mention unpleasant for anyone having their lunch nearby…Or for the food standards agency!

i wouldn’t recommend. while the food wasn’t bad, the waiter, upon being told that i was a vegetarian and would want a separate plate to the rest of my party, went on a ten minute tangent about how i don’t ‘fit the profile’ of a vegetarian. this is because ‘vegetarians are usually slim, and you are not’. he then went on to reiterate this a few more times in different ways, laughing despite the rest of our table was silent. as somebody who has suffered with multiple mental illnesses, including bulimia and body dysmorphia, this really made the rest of the meal very difficult to enjoy. i know i cannot expect the waiter to know my medical history, but that is the exact reason you do not say things like this. my father in law’s birthday meal, which he paid a lot of money for, was then clouded with an air of awkwardness that continued throughout the entirety of the meal.