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The best restaurants in Dartford South East
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Delivery
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Outdoor

451 Opinions in 2 websites
We booked the private room for a business lunch for 17 people. It was £300 booking fee but because it was daytime we negotiated it down to £100. Menu sent 2 weeks prior as everything had to be pre ordered. Day he fire event sent new menu- told any changes can be booked on day. Annoying but ok these things happen. We arrive- room not ready. Left for 15 minutes waiting for room.clearly forgotten we were coming. We said if you can’t accommodate us tell us now and we will go elsewhere. Told that kitchen will be fine. Finally get into room- has other things stored in it, no prep done other than cutlery put out. Then waited 10 minutes before anyone came to do drinks. Then given our preorders and three menus and told to check order against new food options! Drinks took ages. Had to take sheet with new orders to bar. About 15 mins later they come to say some of the new food not available. Unbelievably unprofessional. Whole thing was a joke. We were set to be there for 3 courses and drinks. We told them not to bother with anything else other than mains. Server comes down with first meal ( we have been here an hour) and yells like a fishwife at us. We stood up and left, got our £100 room fee back at least. So embarrassing for us as we were hosting a business lunch. Try to use local businesses and this is how they treat you. Never again.

62 Opinions in 1 websites
Rude staff, particularly one older female with brown hair. I seemed to be an inconvenience to her from the off when ordering. I asked for the vegan kids pasta as my daughter has a cow's milk allergy. The lady's reaction was "what?" with a disgusted look on her face. I repeated and she just didn't answer me. So I asked if they did it as I had seen it on their menu and she again gave me a disgusted look and said no we don't do that. Another staff member overheard and checked the menu and said that actually yes they do vegan kids pasta. Clearly staff have no idea on the allergens in their menu and this isn't the first time at this cafe that I have asked for dairy free kids food and they have told me nothing is dairy free, which is false. Their yoghurts are dairy free and some crisps and biscuits too. I never do reviews but this honestly worries me that someone with a life threatening allergy may go to this cafe and be given something they can't have. Management should train staff better and whether you have had a bad day or not, don't treat customers like dirt on the bottom of your shoe. If you're in that bad of a mood, ask for a break, or simply find a non customer facing job. The only reason this gets a 2 star is because the staff member that was helpful actually helped me to my table with my food as I had a pram.

7 Opinions in 1 websites
1hr 30 mins to get to us. Driver rang said could not find our flat. We live in a house. Established he was lost. He continued to be lost for another 45 minutes. Rang TGF they blamed traffic, which was busy but not enough to be that late, rude staff of absolutely no help THEN when food arrived all food totally stone cold and tasteless.

1153 Opinions in 2 websites
Stole money even though there was proof shown the order was refused and no refund offered to my child!!!!