Pizza Express in Dartford

Sunday, 5pm, queued for 20 minutes with kids, then waited a further 10 minutes whilst they looked for a table, then told none available, 'reservations only'....Why didn't they inform you of this before waiting nearly 30 minutes with tired and hungry kids?...WILL NEVER VISIT A PIZZA EXPRESS AGAIN! (Can recommend Zizzis though, food and staff were great). 👍

Very accommodating with a warm welcome. Efficient and friendly staff. Very good food and drink. Overall a delightful and enjoyable experience.

Really good service all round let down by massive wait times due to deliveroo orders. Shame and a disservice to the staff who work there

I like it here funny members of staff very good for pizza parties 🎉🎉😁

The food was great and the service was fast and polite

Fantastic experience at The Village PizzaExpress. The Manager Tom let us add 2 people to our booking at the last minute, and our waitress Isabella was grand. Great food from the chefs as well. They all made our night such a joy to behold!

We had a lovely evening on a Wednesday night. Thanks Tom, Emma, Natasha and Kwame!

Wow Exceptional service from the Manager Tom, he made us feel so welcome. Then the food was exceptional, they really have the best Pizza Express chefs here! Thank you to Tom and team!

Disappointing. Took 15 mins for someone to ask if we wanted a drink. Food took a little while. Customer service needs to be improved especially the manager who was quite abrupt with my friend.

Wow! It is always so busy at the Village Pizza Express and the staff work so hard all the time. The service is always fantastic and the food is delicious. Ignore some negative reviews I think they are confusing this great restaurant with the upstairs branch. Just Wow!

The place is amazing, excellent management and service

Wonderfully team, polite and attentive. Great food full of flavour! Clean toilets and restaurant. Highly recommend it.

Nice pizza but PUBIC hairs found in food. And when told staff they shrugged it off and just smiled. Staff knew basic English and all staff were male. Not very friendly environment. Very disappointed. Especially for the price.

Worst Experience we have ever had at a Pizza Express ever! The service was awful, like awful! The only one who gave us good service was a young server in his early 20s. We arrived and were told we could not go on the tables outside as were short staffed however 5-6 tables after us were allowed to seat out there, not sure if maybe we didn’t fit the mould to be allowed to sit out there? Took forever for our orders to be taken and the servers were very unhelpful. It was unprofessional of the waiters/waitress to be arguing about things in front of customers also. There was not enough staff at all to run that place. The food was okay however no where near as it should be. We had the same thing at Ashford and it was so much better! While we were there the table behind us had food in his pizza and manager just rolled her eyes and gave another pizza. Will definitely not go back to this one and would advise the same to others too!

I took my two daughters and 5 grandchildren to eat here Saturday lunch time, Was greeted by a member of staff who straight away went off to find a suitable table for us all including a baby in a pushchair, manager came out helped us with pushchair up two steps, all members of staff were helpful, friendly and very professional and polite The food was amazing, hot and well presented. The customer service was of the highest standard I have witnessed in years. Well done pizza express at Bluewater. Cannot fault anything.

Accommodating staff, great food. Child friendly.

Pasta overcooked unable to devour, service needs more people and there were people smoking outside. Absolutely horrible!

Megan is very friendly and helped us out. Got the pizza in time for our cinema trip as well. Brilliant waitress and a great example of good customer service. Big up.

A fairly standard pizza express - staff are much better. They are very aware of allergies, not just standard ones like gluten. We have a black pepper allergy and they check to ensure that it is served as ordered! The lime and basil sorbet was brilliant

Nice place, we sat outside on a warm sunny day. Service was lazy to say the least. Pizza was tiny considering the price paid, I believe it's a small in standard terms. Asked for Chilli oil, which was not chilli at all. Ordered the Peroni Gran Reserva beers which came warm and tasted awful. These should be ice cold when presented to customers otherwise they just taste like....well you know what. I will be back someday to see if any improvements have been made.

Disappointed with the large pizzas from the combo deals for delivery. The quality is worse than what you'd get from a cheap takeaway pizza place. The 3 pizzas we ordered yesterday hardly any toppings on them! Additionally, the base was thick and chewy. I expected much better from Pizza Express!

Not an expected Pizza Express experience. Took over 30 minutes to even speak to a waiter after waiting 15 before trying to flag someone down. When I eventually spoke to someone got told will be with you soon. 40 minutes after sitting down, no drinks, nothing for the table. My young child was getting upset. We just left and went Bella ITALIA instead. :/

Quite pricey, especially the starters/dough balls. The Dynamite Dough Balls were especially spicy in fact the spicy prawns were spicier. The Pizzas were good, thin base and nice toppings. Service was good and the place was tidy

I’ve eaten at this restaurant around 5 times over recent months and it often seems to struggle to function well, even if there aren’t many tables to cover. The staff are ok but I think even they seem resigned to complaints, perhaps because it’s always understaffed. We were there again tonight to celebrate a family occasion and it was ruined by slow service and a real lack of care by the staff. When I approached any staff they were polite but they didn’t go out of their way to explain why our food was so delayed, there was no pro-active communication at all. When I complained to the manager he sounded like he’d been hearing complaints regularly. We won’t be visiting this restaurant again and head office really should do a thorough review of it - the amount of complaints say it all. What have we visited it 5 times if it’s like this? PE is my daughter’s favourite restaurant and she is getting to the age where she also wants to shop at Bluewater. Sometimes we’ve got away with it where the meal/service is passable but I’m done with it after tonight - not paying good money if PE can’t be bothered

The staff serves those who they expect a tip from. They did not take order for 30mins. After inquiring again, they made us wait further. Will not go there again

Eloise was an amazing waitress, very attentive and efficient. Made our experience really enjoyable and would definitely visit again, really helped us when using the app and claiming rewards and was clearly working really hard when it was very understaffed.

All i can say about this experience is HORRIBLE food was terrible , the service is so bad there was a lady named lilia or something like that was so rude and raciest , she left us while taking our order 3 times just to serve other tables when we were asking her about the menu and in the middle of ordering she just left. not once not twice but 3TIMES!!! Her tune was so high when she was speaking to us while its so sweet when serving white peoples tables , told her to repeat our orders before taking it to the kitchen just to double check she got everything right because as i said she left us multiple times while we are ordering and she told me that she can’t repeat it because she has to serve other customers??? Excuse me??? Aren’t we all customers here? Or just because we are foreigners it’s ok to treat us that way? We did take the service charge off the bill just because of her. Do better pizza express when hiring staff اذا انتو عرب لا تروحون ليليا بتبعص بجوكم لابوها و تراه غالي مره

Wow where do I start, what an amazing member of staff your branch has. Emma I believe her name was, she was exceptional. The restaurant was clearly understaffed but you wouldn’t be able to tell that Emma was affected. She was very attentive and caring. The only thing I would change would be for Emma to have more help.

I visited on the 24th of June, for my niece’s birthday. We had such a lovely time and Angie, our waitress was amazing! She took care of us for the evening and made sure we were looked after. I would highly recommend coming to this restaurant for a good meal and fantastic service.

Beware !! Well what can I say here, the picture says it all. We ordered pizza express via Uber eats and look what we found in our pizza !! a plastic USED BANDAID was layered with the pizza (not sure if it was in the cheese or layered inside the pizza dough) and when I took a bite out of it and was chewing the food, I came to find out and throw up, to my utter disgust and disbelief that I have been chewing a used bandaid coming from the pizza. A USED BANDAID..yew and yuck!! Horrible..I can’t even imagine the possibilities here - plastic melting and mixing with the pizza, some random staff of this PizzaExpress in Bluewater who prepared & made the pizza - their bandaid went in and god knows what disease they maybe spreading? That also means they make the pizza without wearing any gloves !! For all of you paying to eat outside - this is far from hygiene - this restaurant is a health risk! While I have reported this to Uber who will go through their bureaucratic process and lay the blame on PizzaExpress - who is responsible here, we also called up PizzaExpress to let them know and were rather greeted by rude manager of the restaurant…. Uber order # 169AB

This is PTSD that i had with this pizza express a couple years ago. I went to pizza express with my family. I was enjoying my pizza and then when we were on the way to the car I vomited up the pizza I ate just a couple minutes ago . I cleaned up and went straight to the car , but then I vomited again. I am not sure if this was food poisoning or I ate too quick. I realised that just yesterday it was in fact the food because again I vomited like that very day. This is not the first time I have seen someone experience something like I have , because my friend found a cooked egg with an eggshell on her pizza . So obviously something is wrong or they are not doing their job correctly. I also ate on of their pastas , but I ended up having to stab it ten times before it gets on my fork. I came back home with a really bad headache from this spot; I felt very sick. Then later at 4 am in the morning I vomited 6 times. Thank you for reading my review.

Starter & Pizza was very nice. Desert lovely. My only grumble is on arrival we were hemmed into a table in a very small space. There was plenty of tables where we could sit. We relocated to one of these tables.

Everything was perfect 5 star food was excellent and service was on time thanks so much for a good time see you soon

Walked in with two friends, to be greeted by a woman wearing one glittery Victoria’s Secret bra strap out, and walking around in her SOCKS! She couldn’t have cared less that we were coming in to eat, she sat us down at a table and within a minute of being sat there we had several ants walking around the table. We swiftly got up and left. Honestly shocking service - wish I’d got the woman’s name but she had no name badge on and wasn’t in typical pizza express uniform.

Amazing staff, food but I would like to highlight the manager - Jura that handled everything so well. I will be back again!

We went for dinner on Friday night and we had a lovely experience from start to finish. Great food and excellent service! We will definitely returning soon!

Food was ok! Service was perfect! Thank you again Pizza Express! It’s well worth getting the app if you haven’t already!

Good atmosphere great music playing friendly staff 👌

Sadly rather disappointed with this Gluten free pizza which arrived warm , not much cheese and the meat looked and tasted a bit odd not the usual sloppy Joe style I’ve had before. Like the meat hadn’t cooked properly. In all fairness I was offered another to be cooked which I thought may take too long . They did heat the rest of food up. Which tasted better. Staff seemed very helpful to accommodate. Just a shame as usually these are my favourite gf pizzas.

Pizza Express Bluewater served us delicious meals on our visit on 16th April.

Visited a couple of weeks ago and my husband found a caterpillar in his pizza. Staff were not very helpful and although all of us were put off our food, they felt it wasn’t necessary to offer more than 20% off the meal and didn’t even take the contaminated pizza off the bill. We was eventually given a bigger discount but it took a lot of arguing and complaining.

Very disappointed at the service by one particular individual. Did not feel welcome at all. We asked for 2 kids drinks and she gave the wrong flavour so when we asked for the flavour to be changed she says ‘but you asked for this flavour’ with a very bad attitude. A good waitress would’ve apologised and changed it. My son opened one of the wrong drinks and she rudely says to my husband ‘you’re’ going to have to pay for that’ as if we weren’t going to! What kind of service is this? She obviously needs more catering training or isn’t cut out for the job. Or needs a personality change. Completely put a dampener on our meal. Luckily the manager was good and apologised for the situation. But no apology from the moody waitress. Judging by the comments we are not the only ones that experienced awful service. And like others won’t be coming here again.

Thank you very much for correcting my order! I prefer to eat vegetarian egg free food but ordered pasta reading all the other ingredients except ham. The kind gentleman who was serving me double checked if I am fine with all the ingredients BEFORE TAKING THE ORDER. On receiving my order I was gutted to see the ham. The staff very kindly prepared again the requested recipe without ham. THANK YOU VERY MUCH! I WAS NOT CHARGED FOR THE WRONG ORDER.

Came without a booking on Sunday at Midday needing a table for 5. The service from Illy was fantastic at every point and my kids were kept entertained and served promptly. Ryan, who was front of house was so polite to those arriving without a book where the restaurant was so booked and busy. All the staff worked with a genuine smile even though it was Sunday at Bluewater which is hell on earth for those working and for parents who have just come out of Dinotropolis! Well done and thanks! Great value too.

Had a great birthday meal there. Staff were great - very attentive, fun and made the evening very special. Food was great and would definitely go back again.

Served by Emma. Who was so helpful and lovely. Had lunch with my daughter and granddaughter. Had dough balls. So delicious 😋. Then the pizzas came out. Hot and fresh. It's a great spot for lunch with kids. As you get colouring stuff and the staff not bothered if you make a mess as long as you enjoy yourselves.

Just wow! The Manager Tom was amazing and is an asset to your team. He helped us to use the app and get some great offers. This restaurant is always busy for a reason. Just stunning! Thanks Tom.

...went there on wednesday evening, the restaurant wasn't that busy (not even half full) but the staff seemed to be on a bit of a go-slow ...took ages to get the order in and then long time for all the food to come and same story bringing the bill ...the 2 people doing the serving appeared to be overwhelmed by the amount of people dining in (no idea how they'd manage at a more busier time)

Very good, spacious ideal for larger families with smaller children.

Very bad services as no friendly waitress, no explanation about the food as I mentioned I am first time. Absolutely not value for money at all.

My god! Pizza is expensive these days 😞 but no improvements in the restaurant or the menu.

Cold pizza. Must have been standing 10 mins before it came out . Miserable toppings . Mainly tomato purée. Won’t be going back in a hurry.

Pizza express used to my friends go to lunch spot in London as a treat and it was always reasonably priced but yikes the cost for pizza has gone through the roof. £12 for a plate size margarita and up to £18 for other pizzas, this to me is extortionate especially as you can get a genuine lovely authentic pizza much cheaper elsewhere . I will not be going back. Waitress was lovely and service was good.

Food was ok, my prawn pizza hardly had any prawns on it my pizza cutter was not washed properly waitress was very good starter was nice

Food was fine. Just as you’d expect but the service from our table waiter was awful. He was so inattentive, was walking around with a bad attitude and with no care. It was just so odd. Clearly isn’t enjoying his job. Was not friendly, made no discussion with us. He was just the most miserable person. Actually had to ask another waitress for service as he was non existent. Could also tell there was some drama going on with a guy in a pink shirt and trousers. Didn’t really look like he had a clue what he was doing and another waiter with glasses looked like he had words with him. My millionaire’s sundae was to die for!

We stopped by Pizza Express for some lunch whilst we were at bluewater, and we were really impressed. We were seated super quickly by the person at the desk. Our server, whose name I can’t remember, said she was in training and to bare with us. I wouldn’t have known she was in training - she was fabulous! Really attentive, made sure our order was all correct, and kept us updated on the progress of our order. We love pizza express because you always know what you’re going to get - pollo pesto for me and Romano American hot for my partner. Always so good. We’d always recommend Pizza Express.

Food was fine, as you'd expect from any branch. However the customer service was incredibly poor, basically non-existent. Whilst I accept it was a busy sitting for a Saturday lunchtime, our server did nothing to make us feel welcome and all staff generally looked uninterested in their tables. When we were finished and just waiting on our toddler's lolly for dessert, we waited almost 30mins before we decided to ask for a server to get us the simple lolly dessert. 4 members of uniformed staff and 1 presumedly senior member (smarter shirt & trouser) all blatantly ignored our polite asks for service, all with very much a tunnel-vison approach to their roles which really takes away any customer service and any pleasant atmosphere. It also happened to be our child's birthday and due to their lack of care we are now unlikely to return.

The pizza was great, but the service and atmosphere was okay

Lovely food as always,the waitress was very friendly and more than helpful the only reason I’m giving four stars and not five is because I was ment to get a free cookbook as a five star member and there was none in stock, I was looking forward to receiving it.

Not much can go wrong with a Pizzs Express. Food was great. Service was good. Our waiter was helpful and cared for her work. 4 stars instead of 5 due to very loud music in the background and speakers are right above your table if you’re unlucky.

Enjoyable experience, nice fresh food and friendly service

Sent the wrong Pizza again on Deliveroo.

Absolute waste of money. Pizza was tasteless, Calamari was very soggy and cold so left it. Waitress was nice but way to loud. Music covered your conversations. Will not be going back there.

Great evening 17 people for our grandsons 5th birthday. Our waitress Abbie went the extra mile xx thank you xx

Excellent service and food, shame that Bluewater is not the place it used to be

Laki was very kind, welcoming and helpful this evening!

We always enjoy coming here. Service us great and food is delicious 🍕🍷

Waited about 30 mins just to be served and waited another 30 mins for food. Staff were rude and basically ignored me when I asked for service twice. Wouldn’t come here again. Also said they were understaffed when there were 10+ members on and a barely half full dining area

We had a nice family meal here. Bright restaurant good service.

I like to come to Pizza Express when I’m at Bluewater but today’s visit was really disappointing. Food was really good but the service today was awful. The 3 star review is pretty much solely for Jess who’s customer service was excellent and should be rewarded. You need more staff like her that actually care about the customers.

as a frequent visitor, i really love coming to pizza express. The pastas are fresh and hot, the pizzas are authentic and desserts are are great end. Dough balls and garlic butter never disappoints. Sometimes the waiters/waitresses are not attentive, but only happens on very busy days (which is fine). The food comes out quite quickly. amazing

Wow, wow, wow! Such amazing service yet again at PizzaExpress The Village Bluewater! The manager said that the kids had to do the washing up, my kids absolutely loved this! Some people don't have a sense of humour is they think this is a bad joke. Happy kids = happy parents! And boy were we happy! We will return again and again, ignore any bad reviews this restaurant is always very busy for a good reason! Recommend!

Nice service looked like a manager that took order I asked for low fat cheese because normal reacts with medication obviously he didn't listen and I had bad stomach don't know if I'll go again

Poor experience on 5-Aug-2023 Food is ok, but the service is really poor. We point out the overcharge on the redeemed dishes. The waiter checked over 10 mins. Then, he replied that the dish is served to another table due to the 'incorrect table number' which he gave to us. But he does not correct to bill and the void the incorrect item. Just claimed that to ask us to pay by cash instead as the machine cannot change it. It is really ridiculous, i am not sure is the human problem or the machine is stupid. Finally, the bill is corrected after the further discussion but his attitude is worse. Furthermore, we also notice that the male manager do not provide any assistance on the waiter. He also ask kids to wash dishes for providing the discount when we walk inside the pizza express initially. Maybe he think it is a joke as he think. But it really a low level joke and bad attitude on customer service. We have not see the same serving in London even outside the UK. It really need the improvement and re-training. I don't think I'll ever be returning this blue water branch.

The service and food quality was good as always

Lovely setting . Nice atmosphere . Food was good and the staff were helpful. Will return.

Had an amazing experience, served my a young lady brown highlighted hair, Mediterranean skin. Was very helpful and good with my children suggesting delicious food which they loved!

Friendly staff, quick service and great pizza :)

Staff polite nice .....Pizza came burnt ends we ordered 2 £18 each plus other pizza there was 6 of us omg I complained hardly any thing on our pizzas and thinnest crust ever we think pizza toppings was put a wrap or something similar we couldn't even eat it properly it just hang downwards my wife shape lasagne no taste food Bill came to 120 do not go here waste of money I'm warning you

The food was good, but very disappointed when I ordered an espresso martini the waitress brought me the cocktail, I drinked it and it was clearly without alcohol. I told the waitress that this was an iced coffee and there wasn't any alcohol in it. She answer me like she was talking to a child saying that there was alcohol and that espresso martini taste like coffee. So I ended drinking an iced coffee paid as espresso martini with the price of 7.99£.

Our favourite eatery when visiting Bluewater. Only downside is that it is quite noisy at popular eating times

Food good and lovely service on the evening

Even though it was busy we were seated quickly and the food was fresh and fast to the table. Really nice as always

Ordered Uber Eats. I'm a professional chef and it is my first day off in 21 day so I'm not cooking. Pizza with PASLEY? Wtf???? Whorlton kind of bs it is. Pizza and wing for 20£ for One.... Shocking .I can cook for 4 people for 20£. Food was very average as well. Frozen Asda Pizza quality... Absolutely no chance I will order agai

In the mood for a quick bite to eat after the cinema and this was the closest to the car park I used. Waiting staff were attentive & friendly which made the visit pleasant. The resturant itself was rather busy so food took a little while to arrive but nothing you wouldn't expect considering how busy it was. If you are fancying a affordable lasagna & beer then it's somewhere I would return

Delicious and sweet pizzas possibly the beat i have had

Visited here today and was racially discriminated by the manager at the blue water branch , we was offered a table so we sat at the table but it was dirty , I asked to speak to the manager who came over and told us & told us to get out and that she’s not serving myself or my partner. I asked her why , she went on to say that we sat at a dirty table and we shouldn’t have sat there ,even though the waiter told us to.

Great food and service, and food arrived quickly.

Used to like this restaurant...but don't think I'll ever be returning sadly. Took over 20 minutes for my group and I to even be asked if we wanted something to drink and even then we had to wait at least 15-20 minutes for our starters and then same approximate wait for our mains, while the tables around us were being served far quicker - one table were only ordering their food when we arrived (drinks, starters and mains) but had finished and were leaving the restaurant only five minutes after we had been served! Similarly, another table next to us received drinks and starters all in the time we were waiting for our mains, and our mains came out the same time as theirs did! Don't get me wrong, I am a very patient person, but it makes you feel like a second class citizen to be waiting and waiting when everyone else is clearly receiving their food. To top it all off, we were seated in a very unpleasant place with servers and other restaurant visitors constantly banging into us. Not a pleasant experience and won't be returning ever again. It is clear from this experience that pizza express has gone downhill with this Bluewater restaurant being the worst of them all!

Soggy pizza that gave me upset belly. Service was abysmal. No straws with drinks, nothing to cut pizza with. Apperol came without orange.

It is what it is... not gourmet, just pizza

Food served promptly and a delightful atmosphere and ambience: staff were friendly and helpful.

absolutely horrible one of the waitresses was SO rude. Would NOT dine here again.

17:20 half the staff gone on a break so couldn’t sit us for 45 mins what rubbish is that

A great restaurant with no rush service

This is a review for Pizza Express in Bluewater shopping centre, Greenhithe Kent. This was a Mothers Day ‘treat’ for the family. The restaurant was fully booked given it was a weekend lunchtime and Mothers Day. Kept waiting for our booked table, and once seated noted how noisy it was. The food arrived quickly but all the pizzas were very sparse, lacking toppings. It seems they like to give a very large pizza base but skimp on the good stuff. There were several desserts missing from the menu, apparently this is due to a new menu being launched next day - not great planning given it was Mothers Day and a fully booked restaurant. The bill came to £210 for 7 adults and one child - which felt very expensive for the quality of food and lack of dessert choice. Similar experience had in another Pizza Express branch, so I’m wondering if Corporate are dictating cost-cutting. We won’t return.

Went here for a celebratory birthday with family. It wasn't that busy on a Wednesday evening but service was slow surprisingly and we were given a table for 6 so dimly lit. Getting attention of a waiter was so difficult. When the pizzas arrived they looked good but wihhin a few minutes they started going cold. The standard response was that the pizzas are taken straight from the oven to the table. Then we also ordered dough balls which went onto the bill but never actually arrived. The response was that they would be taken off and no apology or offer to make the customer happy in that they might come back again. That was from the person in charge. If you do go here please check temperature of your food when you get it.

the place is very nice but the service is kind of bad and boring. Also that the food took a while to arrive.

I been there today and honestly I can’t complain about nothing at all. Service was amazing, sure I’ll be back next time. Karim just super!!!

Very bad service too slow can't help customer i have been waiting forfood too long