Carluccio's - Bluewater in Dartford

Ate early evening in Carluccios and have to say the food was pretty good. The service however was slow and we had to ask if our main course had been forgotten. If the restaurant was busy you can understand waiting a bit longer but there was 4 or 5 people in there. I will definitely go again even just to try to get a smile out of the staff.

Lessons learnt - Don’t trust Italian restaurants that serve pre-packaged, pre- grated Parmesan cheese.

Food was ok, nothing special. Personel super friendly. Did not apreciate that they already included a tip in the bill, whithout saying it...

Frequent Bluewater visitors, we visited this restaurant for the first time. Mediocre! Prawns marinara for starters was good. My husband's sea bass was OK. But how on earth can an Italian restaurant get pasta so wrong? I had lasagne and it was the worst one I have ever had. Dry without a sign of bechamel sauce, burnt areas, the mince was almost invisible so little of it. Just a mess of dry inedible pasta with a smattering of tomato. A 175ml glass of wine was £8.40, very over-priced. We refused to stump up 12.5% tip - 10% is quite adequate for a cafe-style place as service was good. So, the first time will be the last. Shockingly bad for an Italian restaurant.

So, second outing here - definitely seems to be hit and miss. Orders were: Spinach Giardina, Cheeseburger, Chicken Milanese, Chicken Milanese burger, cheese and garlic Focaccia and bread basket. Bread was satisfying, not the greatest but went down well. Oil and Vinegar were great quality and helped the bread out. Service had one menu mistake and one portion of overcooked frites, but replacements came quickly and overall the service was speedy and friendly. We were also given a £10 discount due to these issues. Burger and Giardina were very good, Milanese burger was a little dry and the Chicken Milanese bizarrely came with basically nothing. I probably should have read the description better but for £16 I didn't expect a breaded chicken fillet, 2 stewed cherry tomatoes and a finger bowl of green leaves. I wouldn't order that again but I may give this place a third try at some point.

Was amazing chef Chris made our pizza and it was the best I've ever had . Our waiter was Slav and he was really nice and welcoming . Would come again.

The staff at Carluccio's was very nice and polite. They asked if we had any allergies to food. Which was a nice tuch. We had a request that we wanted a smaller pizza 🍕witch they were happy to do. Our food came out fairly quickly, but we weren't disappointed. Tasty food quick service, what more do we want.

My friend & I shared a main course, which we have done before but had an abrasive server, which had the food not been so good, would have totally spoilt our lunch. How you’re treated, shouldn’t be subject to how much you eat/spend.

Visited here as a group of 7 and were seated quickly. Our waitress was patient and friendly. You can choose food from the set menu, either 2 courses or 3 courses for a fixed price. But you have to look carefully for the symbol next to the food which shoes you this is in the set menu. It can be quite easy to miss the symbol. One person from our party ordered 2 courses from the set menu, and when it came to paying, the waitress said they should have said this when ordering, not at payment. Nevertheless, the waitress solved the price difference after this was raised at payment. The restaurant wasn't overly busy, and food did take a while to come out. But all food was served hot, and the waitress ensured we had everything we needed before eating. I feel portion size was quite small, especially the pasta. However, the carbonara tasted delicious! Everybody enjoyed their meals and said it was tasty. If you are a chocolate lover, I definitely recommend the chocolate brownie! Again, it was a faily small size but it was delicious!! We had a great visit here, food was tasty, and staff members were polite and accommodating.

We came a little early for lunch, staff were wonderful, food is excellent.

We visited Carluccios Blue water for my husband’s birthday and despite being so busy and short staffed the staff were outstanding service with a smile and made our trip extra special a big shout out to Myselia and Amelia Hope I got the names correct they truly deserve some recognition thank you so much also for the dessert a great place to visit thank you so much 😊

We have been to different carluccio's across the uk this is a well run one so good team and the pasta is great and some good desserts

Food was ok, service same ok, I think atmosphere is a mix of food and service.

Had lunch at Carluccio's in Bluewater for a friend’s birthday it was great, atmosphere and service. We were served by Tina and from seating to payment it was a wonderful experience. I wasn’t feeling too great that day and the initial menu item i wanted to choose was out but Tina helped pick an item that allowed me to throughly enjoy the meal and the rest of the experience. 10/10 a really great host and service, thank you

A tiny child size portion and no cheese! Very disappointing

Really really disappointed with our visit. The service was shockingly bad. The staff were not interested in doing their jobs and had bad attitude. The waiting times for the food was so long even though it was quiet, which caused a few tables to actually walk out. Food was mediocre at best. Would not recommend!

Service and the wait time is absolutely awful here!!! Staff need some customer service training.

I was really disappointed with the quality and value for money. I had chicken saltimbocca and i paid £17.25 for a flattened chicken breast, tiny piece of parma ham and potatoes, such poor value i reckon the ingredients cost no more than £5. I will not be going back. Such a shame. The service was good.

I have to say we visited on Friday 21st of June for a family dinner and it was the most disappointing experience ever, the service was shocking and disjointed , we received our starters but had no cutlery, my son had to find some for us. The food was awful and tasteless, moreover it was mostly cold. Although Carluccios discounted the meal we will not be returning. The surrounding restaurants two being Italian were far busier , which can only mean are better. I can only hope they improve

When we arrived to eat at 2:pm there were hardly any customers sitting at the tables, we ourselves along with another two customers were told there was no food left!! The lady at the door said they had run out of food as it had been busy all morning, WTF? How can you run out of food = pasta, spaghetti, bread, tomatoes etc, at 2:pm and how long would it take for someone to go to the supermarket and get some more? Bluewater shopping centre is open until 9:pm on a Saturday... Had they run low on beverages too? We have never known anything like it and are not surprised that most outlets have shut down. It is absolutely ridiculous and Mr Carluccio himself would be turning in his grave at the fact this place turns it's customers away due to a lack of food?......

I'd expect better for less money. The Dough wasn't cooked through, Toppings were lacking or missing. The tiramisu was partially frozen, while the main dishes were barely warm.

Working here can only be described as a circus, disguised as a restaurant!.

Disappointed. Mains came before starters. My daughter said that her carbonara was probably the worst she had had very dry and tasteless. I had the Ragu which was okay. Our waitress was lovely (pink hair) and apologised for the errors. There were lots of items missing from the menu wouldn’t return.

Had a cooked breakfast as soon as the restaurant opened. We were the only customers but appear to wait for some time before our orders arrived. We both commented that the meals were luke warm. We also noted that a glass on the table looked dirty but was advised it was constant washing in a dishwasher that made the glass misty. Had I been the manager I would have disposed of the glass. No tip given. A positive was that the food consumed was very tasty, we both thought our breakfasts had just been left on the side and therefore lost heat.

Family dinner and we decided to go to eat Italian Unfortunately this is the worst Italian I’ve ever tasted My son carbonara had no sauce was very dry My seafood linguine was tasteless Sorry I think this is our last dinner there

Staff are lovely, however, food often doesn't turn up all together and so one person has to wait. Today we chose to go there and not Cŏte, but it was a mistake. I had the duck and it was appalling: it had not been cooked fresh and had been reheated so it was more like dried meat. 80% was inedible, so I asked the waiter to show the Chef. We were offered one free desert, but weren't having desert. Sorry, but your chef should not be allowing this low standard of food to leave the kitchen. Customers aren't going to be appeased by free deserts - just make sure the food you serve is good quality. I''m afraid we will be voting with our feet and going to Cŏte instead for the foreseeable future.

Went for a coffee and ended up having lunch

Delicious food and prompt service. Will definitely come back.

The staff here were friendly and polite. Really good service and even helped us surprise one of our group with a cake for her birthday.

Lovely fresh food and the portions not too big at all - which appeared to reflect “quality over quantity” - a refreshing change. The service was excellent. Our main waitress was so friendly and interacted with our children asking them questions (producing smiles), along with others that assisted bringing our food out who were dressed more as managers, but all with smiles and exceptionally friendly. Our first experience of this restaurant and not the last! Thank you.

We were a group of 14 and had lunch on 30 March. Delia looked after us. The service was good and we felt very welcome. Delia was very patient and friendly. Even though we did a pre-order it was no problem for those who didn’t put an order for starters/desserts for them to order theirs. We had a toddler with us and it was also no problem when we asked for the toddler’s food to be served first. Whatever we wanted there was no issues. The only small criticism is the fries were very oily. Would have preferred thick chips. But would definitely eat here again.

The positive first, the food was delicious albeit a little on the small side. I was at restaurant for a treat for my 12 year old daughter, who just received great news (medically) now for the bad the waitress was awful, she was obnoxious and seemed she didn’t wanna be there at all, and any request was too much for her! I even told my daughter to “tell the nice lady, your good news” this was met with “great” and an eyeroll… This alone is enough for me to NEVER take my family back and tell others too… The waitress was young slim black lady & I believe her name was Tolani, I mention this incase they give out awards for the worlds worst waitress…..

Good food .I had the duck the meat fell off the bone,my wife had the lasagne she loved it ,she is hard to please. The staff were friendly and helpful.

Went for a lunch, absolutely fantastic food! The dessert is just amazing, service was very prompt, even though it was relatively busy, 10/10 for the waiter Marc, very attentive and polite

We went today about 2pm at the entrance was a man we asked for able for 9 people he said he don't have a table he was absolutely not welcoming. I walked inside I saw I big table that was empty I asked a lady if that table is available she said yes.i went outside and I asked the man if he can move us inside but he said the table was booked. I felt he just don't want to have us so I asked for the manager. The manager walked to me and I started to explain that we felt unwelcoming and that the man was trying to be tricky.While I was explaining to the manager he came to us and started to interrupt sever times so I asked him to stop so I can explain to theanager but instead he laughed at my face. Manager did not react to his reaction but instead tried to be difficult too. I asked her what's the name of man but she refused and said do we wanna sit or make this more difficult and go down the hill.so we sit. At the end I asked the lady who was serving us, she was lovely but she also refused to give his name. At the time he was the only man serving.Don't be in hospitality if you absolutely hate being welcoming! inflated sense of self-importance! At the end no one apologized and everyone ignores us on the way out! Absolutely disgusting!

Food was great, good GF options, great Spinach balls cooked by Alex! Marc was equally fabulous. Will return.

Amazing atmosphere, service and food.

I went with a friend last week to Carluccios in Bluewater, where I have been many times before, but prior to covid. The food used to be brilliant then, but now it was bland and luke warm. My friend had a Tuna salad, which she said was the worst salad she has ever had. The quality of the food has gone downhill, although the cost seems to have increased. We both agreed that we would not dine there again. Very disappointing!

We had lunch at Carluccio yesterday. We were served by Jenny. She was cheerful, very efficient, knowledgeable and helpful. She served us very quickly and attended to our needs. The experience was very pleasant

Turned up, asked the staff for a high chair, this didn’t get brought over for another 10 minutes after we asked again for one. Starters. Mozzarella garlic bread was essentially cheese on toast. Didn’t seem to be any garlic taste. Was left half eaten. Marina prawns had the thinnest sauce, hardly any flavour. Main Kids pasta for a 2 year old. Served in a scorching hot bowl that our child couldn’t touch as too hot yet managed to contain stone cold pasta. Lasagne. Lukewarm. Burger. Ok. Penne al arrabiata. Sent back and asked not to be replaced. Cold pasta. Was either completely uncooked or left under a heater for so long that it had gone rock hard. If had been eaten would have needed a second as the portion was tiny. We have had better pasta out of a Heinz tin.

I came here today as I needed a place to give my 1 year old boy his lunch. The waitress very kindly found me a space with ample room for a high chair and his pram, I only ordered a Mocha, so they didn't make much money out of me! But they were kind and acted with compassion to give me the space I needed to feed my boy. I did say I'd come back with a tip (needed to find a cash point) but I really struggled to find one anywhere in Bluewater! If anyone from Carluccio's reads this, please let me know how I can provide a tip after the event or perhaps donate a little something to a charity you support? Thanks again, I'd be very happy to return as a proper 'eating' guest next time!

Great food, lovely ambience & amazing staff. Jenny went above & beyond in serving us. We love coming here as a family for lovely breakfast & lunch options. Love their Ravioli & pizza too. Their coffee is a must try as well. Sometimes they do set breakfast menu, which is always the best. Highly recommend this place for an Italian eat out.

Carluccio's Bluewater is not what it use to be. before we even sat down we were informed that this was not available or that was not available, so disappointing. I was going to order the Penne Giardiniera but that wasn't available so I ordered the Chicken with Parma ham. The Parma ham was the size of a postage stamp! It was warm though unlike other dishes that were served up. The kitchen definitely had a bad day as dishes went back because they were cold. Would I go back..No, not for a while anyway. There are many places to eat so I hope they raise their game and sort themselves out and soon.

Had a nice breakfast, great service 👌

Had a lunch time bruschetta and it was fine. Our waitress was very attentive.

What a lovely restaurant!! Nice surroundings and very clean. Friendly and efficient staff who provided excellent service. Our food was served in generous portion sizes and tasted very good. Overall we left feeling satisfied.

Avoid places that don’t have a queue. There’s a reason for it. Food came 40 minutes after ordering. And the portions were pitiful. Shame about the quality too. Better off getting a sandwich from M&S and go home. Sad place to be.

Dreadful experience. The young man who greeted us on the door had absolutely no people skills what so ever. He showed us to our table, gave us menus and walked off. No interaction, no emotion, no engagement - nothing. We ordered our food and my burrata arrived as bruschetta and my tomato salad had been made with tomatoes that were so cold I could barely eat them - no flavour at all. My burrata then arrived. Initially I was grateful they had turned it round so quickly, but when I looked at what was on the plate, I can only say that I wish they hadn’t. The cheese looked like it had been dumped on the plate, the prosciutto was the same and the crisp bread was broken. No dressing, no oil and no garnish. This was supposed to be a nice meal for myself and my daughter - it was far from that. I left most of both plates and there was absolutely no comment, no question when the waiter returned to clear the dishes. In his ‘non interactive, robotic manner’ he simply scooped everything up and said ‘ dessert?’ I really would avoid this restaurant and go to one of the many others which can be found in Lakeside.

Food was terrible, everything about it was so poor. We won't be going back .

Service was good, waitress nice and attentive. Food unfortunately was very average. Came out very quick and tasted like it was from the value isle at Tesco. Tough salad tomatoes, thinnest fries and calamari, meatballs sweet/tasteless and not meaty. This is the way all these chains have gone sadly (forget their routes GOOD FOOD)

Omg! Seafood risotto was brilliant, plenty of prawns. Recommend that dish if you like seafood. Chicken & mushroom risotto is tasteless. Coffee is tasty! Pizzas is so juicy. Pasta is okay. Tuna salad is so healthy, people who is on diet. I recommend tuna salad. Tiramisu taste wasn’t good but panna cotta is so tasty!!! Let me know what do think 🤔 of their dishes….

Great food, great service. Another lovely evening out.

This Carluccios is a shadow of brand experience and other restaurants I’ve visited. Service was pedestrian (90mins), no communication and manager (Justyna) has woeful customer care skills. Wish I read some of the previous comments as really wouldn’t have bothered. Think twice.

Great good, great service. Had a lovely time

Didn't want fast food, so popped into Carluccio's for a quick bite. It wasn't busy and we ordered drinks which came very promptly and our food order was taken. Pasta crisps came reasonably promptly and that's where the problem started. Must have been another 20 minutes before our mains came and when they came the order was wrong. Partners ravioli was nice but I had to wait another 30 minutes for my pizza (nothing complicated, right?) Was just about to leave when the pizza arrived. The waiting staff were fine, kept us informed, most the time, but 1 hour 20 minutes for some ravioli and a pizza (eventually) is pretty poor. We did receive reasonable compensation for the inconvenience but we were really expecting better from Carluccio's and will think twice before going again.

Great place to eat, had a late lunch...very tasty and Panettone.

Carluccio's - Bluewater. The food is excellent, the service is excellent, our waitress - Francesca was informative, friendly and professional. We will back again, soon.

Food lovely. Staff friendly very nice.

Today I was in Bluewater Carluccio’s the seafood linguine was absolutely fantastic, loved the service and atmosphere will definitely be returning.

This place is nice and easy to get to and is a beautifully set restaurant. Considering the Tunbridge Wells branch recently closed, we decided to give this place some love. The service was fantastic and food arrived in record speeds. We chose their small meals offering which definitely wouldn't need bread on top as most dishes arrived with bread included. While being very tasty, I felt that some of the dishes lacked finesse - Unfortunately, I don't mean in the way you'd want from a rustic Italian affair. The bruschetta was possibly the biggest let down here. Sliced tomato quarters from around 8 tomatoes, unseasoned and strewn atop some struggling toast is not how I've ever remembered bruschetta being served. Perhaps I'm not Italian enough to know that is really how they eat it out there. Aside from this dish the food was wonderful for a lunchtime break. I didn't mind the price for most of what I was given and especially considering I didn't stick to their lunch menu offering. I would definitely return again, just don't order the bruschetta!

Decided to call in for a lunch as we've visited many times. We took up on the offer of 50% of main meals and didn't have tobeait long for meals to arrive. We enjoyed our lunches and a big thanks to Tina who served us. We will visit again.

Fantastic staff, especially Tina after we were delayed for 4 hours. Thank you so much for looking after us all

Tina who serviced 12 of us for over 4hours due to a delay in transport was positive, pleasant and professional. She went above and beyond with her service. THANK YOU TINA!

A late lunch that turned out to be afternoon tea … Echo a lot of the comments here about service and slowness of food … not a place to visit if you want to a quick lunch. 15 mins for water (tap) , nearly 45 mins for pasta... (this was after 2pm when the restaurant was only 1/3 full . waitresses seem to try their best, less so for those in the kitchen…pastas on the dry side, tasted bland . Very . mock tails ok. anywhere else in Bluewater would offer a better dining experience ! Wouldn’t bother to come back and I am not sure if many customers will …. Good luck !

A little expensive for what it is, but a good place to eat nevertheless. Make sure to visit at a time where there is an offer so you get better value for money. The pizzas are tasty, the lasagne is also good (although small), the seafood linguine is one of the bigger portions offered and the risotto is a little heavy on the sauce. The desserts are pricey but pretty tasty - the sharing trio attached was particularly delicious!

Diana was our waitress on NYE lunch, we had such a lovely experience from her and made us feel so welcome, can’t wait to go back. Thanks for a wonderful lunch.

Had breakfast here for the first time. Traditional breakfast was very tasty. The service was superb. The waitress, Tina, that served us was friendly, helpful and welcoming. Would highly recommend.

Arrived here at 10.30 am and were seated straight away. Our server was Tina, and she was very friendly. We had the full English breakfast, and I had the eggs benidick. Both are very good. I'd prefer mine on English muffins rather than a slice of bread but was still good. Both had juice and cappuccino.

Lovely light lunch. Our server Tina was great. Very attentive. The beef carpaccio was delicious and the kids enjoyed the children’s menu. The carbonara pizza was also a hit. We normally visit for breakfast but lunch was also lovely.

Had breakfast at Carluccio's Bluewater today. Food was nice and our waitress Christina was lovely

It’s always a pleasure to visit here for breakfast on Sunday morning. The food is always great and Christina made us feel welcome. Highly recommended.

Food took about 25 minutes to arrive. Burger was burnt and crunched when eaten. My pasta was bland and had a random piece of spaghetti in it??

All the staff saw people queueing outside and we were there for 20 mins before we got to front to be told 30-45 min wait and the empty tables were reserved. Could have told people when they saw the q build up , would have taken them a whole 30 seconds less. Very poor service and attitude

The service was very poor, it took 15 minutes for two bottles of water to arrive and 30 minutes for two cesar salads to arrive. Which was totally tastless, a few chunks of tastless unseasoned chicken a whole lettuce covered in a tastless white vinaigrette, the bacon bits were as hard as stone and looked like someone's tooth fillings. We ordered cheesy chips which were so cold the cheese wasn't even melted. The waitress came over to check on us and asked if everything was OK. I said no, in fact the salad was almost inedible, she offered to change the order, I replied that we didn't have 30 minutes to spare to wait for another inedible plate of below par food. To top it off is cost £48 for substandard food. We won't be going back.

Longing for the Penne Giadinera so popped in for lunch. Plenty of seats but told “we aren’t taking people”. When I asked why just given a shrug. Well at least there were other restaurants nearby more than happy to have my custom. What a shame.

I’ve been going to Carluccios since the first one opened and love it. I’ve been so sad to see so many close. But now I may understand why. I’ve just visited bluewater one and it’s open with diners and plenty of room. I was told we can’t take people in a very sulky way. No explanation as to why when I asked. Just a shrug. I don’t know many businesses these days who actively turn down custom. Very odd and disappointing.

Had a terrible experience at Carluccio’s Bluewater. First of all, at the entrance, we were told that the kitchen was closed and it was just 19:15 and the website says it is open till 20:00 on Boxing Day. Luckily, I had reserved a table for 2 for 19:30 and when I showed it to the staff she was dumbstruck and didn’t say anything and led us to our table. Then we ordered grilled Tuna steak with pasta and white sauce. We got the order soon enough but it was pasta on its own with white sauce separate. The tuna was dry as a bone and the whole food was tasteless and cold. Thought of literally throwing the plate but then the mistake was accepted and we got our pasta mixed with sauce but again food was bought cold. We didn’t have the energy to say anything more and finished with the food quickly and left to never return to this place again. We came to this branch many times before as the food is excellent here but not this time and we had the worst Boxing Day dinner after shopping ever. Hope the management takes notice and rectifies the necessities to run a restaurant. I mean I know it's the festive season but then if you don’t want to serve good food just close the door. The waitress eventually made up for the order by giving a discount on the final bill and apologised. It was all good at the end but the experience was forgettable.

Came to Carluccios Bluewater with my mother and 18 month daughter, unplanned on Christmas eve morning. We was seated with no issues and given 2 menus (turned out later there was a kid's menu available, but we wasn't given one). It took 15 minutes until...

Food poisoning after eating the lobster and crab

Arrived with the little one just before noon and there were just a few patrons. Ordered our food and 45 minutes later it still hadn't arrived. People that arrived after us received their food before us. Eventually we cancelled the order and left as we were running late.

Went to boots at Bluewater for a COVID booster, wanted a coffee but not from a fast food place. Came upon carluccios, knew it would be expensive from the table settings and the way the waitress was dressed. Got a much needed coffee, small cup but it was the best coffee we've had out for a long time. Looking forward to trying a meal there.

Unfortunately, I'm not impressed. The staff were friendly and polite but they didn't keep us informed about our food - we had to ask three times and we were eventually told was an issue with a new chef, and my husband and two year old were left waiting for ages (long after the rest of the food came) for their pizzas. My burger was overdone. The chips and ice cream were lovely and the kids menu was very reasonable. The manager did take £30 off our bill but still, we won't be going back any time soon!

Popped in for some lunch with my son today (16/12/2023). We were greeted promptly and seated. Our service was outstanding from our waitress Tina. Food was delicious and very was available. Highly recommend carluccios at Bluewater.

Went or some lunch with family today, was greeted by Justyna who ensured we had a great table. Justyna got our drinks sorted straight away which was amazing as we have little ones. Kids menu was great and food was cooked perfectly. Would recommend to everyone to god to Carluccios Bluewater.

Absolutely love this place. Never disappoints.

Had to wait a long time to be served then sat a further 10 minutes waiting for a desert menu. The food was ok wouldn't come again

Beautiful hamper, I was able to pick all my dad’s favourites for Christmas he will love it !!! Really kind staff aswell

Lovely restaurant, staff very helpful and great service

Lovely family meal, the staff welcoming and the food was great, you can tell the extra preparation that has been done by the freshness/taste. They also very accommodating of my son who is very food specific.

We come to Carluccio’s quite often and always find the staff welcoming and the food is great, you can tell the extra preparation that has been done by the freshness/taste. They also very accommodating of my son who is very food specific.

I ordered beef ragu for lunch,which was served with beef mixed in with pasta.,not good and looked like it was not made fresh but reheated. When checking on website the beef and sauce was placed separate on top of fresh pasta, fist time I’ve had...

I love this restaurant and the food has a special taste. But I think it is shameful to receive such small portions of food for the amount paid.

Service took far too long...waited for a pot of tea for 40mins and cancelled in the end..food was good but nothing else was..NEVER AGAIN.

Dined on a quiet Monday night. Service was very slow (20 minute wait for 1 portion of panettone for example) but the staff were polite. Food was okay but not better than cooking at home. 2 dishes (Polenta main & Pannacotta) also missing from the menu on the start day of the week 🤔

Breakfast was a bit better than it was a year ago, but a failure of the system to recognise its own "Magnifico" discount remains uncorrected. Ours had to be added manually on request, again. From our own experiences, and many reviews here, this has totally...

Very disappointed with the food, in fact sent a starter back as it was inedible, the result of course was a wait for it to reappear. Our server was very apologetic and in her own right gave good service, it is a pity the same...

Unfortunately not a fan of this restaurant. Came in with high expectations as it’s part of BRG (which in my opinion has the best burger restaurant in Gourmet Burger Kitchen) but left ultimately with an empty stomach and a disappointed girlfriend. Sitting down took forever, with no notice taken by any of the servers- the restaurant wasn’t even busy. When we eventually sat down, we were told that we had to sit in the ‘outside’ area (which really was slap bang in the middle of the shopping centre) due to it being fully booked. The dining experience was awful, as it didn’t have a restaurant feel, more like a food court. It was not fully booked- 3 tables were full and not a soul walked in when we were eating. Eventually we ordered from a very extensive menu (which sometimes can be a bad thing, and in this case was). Our food came- a Parma pizza and carbonara pasta. The pasta was not nice in the slightest- it was dry, with the bacon being overcooked and the pasta overcooked. We expected some sauce on top of it (which was advertised as such when we walked past a board a few minutes after leaving). The pizza was bearable at the best; dough base still seemed raw, with a weirdly thin layer of tomato sauce and lumps of cheese unevenly dumped on top. At the end of the day I ended up asking for the pasta to be taken off the bill; something I’ve never done before, but felt that unfortunately it was applicable this time. Ultimately it ended up being a very unpleasant dining experience. I thought that the service was very subpar, apart from our server Tina who was trying her best and was also very friendly. I was looking forward to some nice Italian food after a few hours of shopping, but it turned out to be poor Italian food- the sort your American friend claims they’re great at making because of their ‘Italian Roots’ when they actually visited the leaning tower of pisa in Las Vegas. All together, I can say for certain that I won’t ever be returning.

Really disappointing, huge delays in for no explanation as to why the food was delayed. No communication had to ask after 25 mins where the starter was! Waiter went off to kitchen never came back to explain then starter arrived after 30 mins of waiting....

The waitress Tina was very friendly and understanding that we had a little one year old baby. The children's menu was flexible enough to find things suitable for a baby and the chef had made sure that the temperature was not too hot for the...

Veeery long waiting time, 1 hour to bring a soup, the soup and other foods came before the drinks, coffee already cold when arrived, I asked for something not spicy, they said of course, no problem, but came very spicy...Avoid if you want to not ruin your day