McDonald's in Dartford

No straw. No sauce (what I paid for). Stone cold food.

always cold. missing items as per normal

Food cold - the ice cream tub (large) was only half full? What is going on? Have now decided to delete Justeat & never again order from McDs -

food was stone cold, burgers looked like they were cremated

Very poor standard. Nearly always missing items whenever ordering. How you can miss chicken nuggets on a chicken nuggets happy meal is beyond me, and there's always often or always missing items. Low standards and skipped processes.

Food was cold driver had no idea

One of the better McDonald's. Almost no complaints. This is a proper McDonald's. Staff is always on the ball.

We received items we didn’t even order and the food is stone cold

Every time we order on uber eats recently there is food missing. You get a refund but then you’re left with half a meal, and it really is frustrating when they can’t get a happy meal right and your child is sat there with half a meal

driver attacked my wife and punched her in face

I got someone else's order. None of the food or drink that I ordered was present in the order I received.

The food was cold when arrived. Was missing a muffin which was a double sausage one with extra bacon

The chips were pretty much medium instead of large. My chicken mayo was karate chopped. My 9 chicken selects didn’t turn up as well as my cheese bites share box. So overall. Do not order from here if you want to chill out.

Fizzy drinks were completely flat and got chucked away.

Food was freezing, unable to eat

everything was cold as well as late

No communication from McDonald’s on why it was so late. Ordered at 10.15am delivered at 11.12am ….not good. Was told 15-25 mins.

Got order wrong. Waited over 10 minutes for them to rectify

DO NOT ORDER TAKEAWAY FROM HERE. Orders always wrong. Stuff missing. Don't know why it's so difficult to place correct items in a bag. This place is a joke for takeaway

Typical Mc Donald's. Ok service.. my order was delayed. Waited 15 mins. Place seemed clean and tidy. Ketchup despenser was broken.

Food and customer service is normally pretty good but just like anywhere else queue times can be a bit bad when it's extremely busy, especially when they have to prioritise uber orders. I tend to go when it's a bit quieter but overall very happy with this branch.

Food was stone cold/stale. The order wasn’t right as the specific information on the burgers was disregarded. Items missing. Imagine if I had a food intolerance or allergy. McDonald’s once again failed to supply an average acceptable meal. Delivery drivers clearly take too many orders at once and food is always rotten by the time it gets delivered!

Order placed at 19:30, arrived at 20:55. Food was stone cold and the drinks and ice cream were spilled

Food delivered was stone cold!!! Time of delivery kept changing absolutely awful service

The 3 large fizzy drinks were flat and there was no straws. The food that was delivered was cold and there was no sauces. shocking servi e

There’s always missing something from the order!

Whole order was freezing cold, some items missing, some items not as ordered plus hot chocolate spilt everywhere

Nice food not too busy and easy to park

Small chips instead of large and cold

Waste of money … food stone cold !!

One of the worst McDonalds restaurants we have ever been to. A relatively simple order took absolute ages to get ready - roughly 20 minutes. Somehow despite the long wait, the order was served stone cold. The staff themselves were polite enough so probably the poor experience is down to poor local management. Would not visit again!

All ways missing some thing if they haven't got it take it off the order

Missing a whole meal been more than once now

My order got put down as being delivered and it didn’t turn up to where I have messages telling me he is going, despite no contact I have had to re order my little boys food all over again

Forgot all my bbq dips and my quarter pounder

Every time I come here it's clean and nice, delicious food and good staff.

Missing most of food and what was delivered was cold

food was great delivery was quick 👍

Terrible place to order from terrible

Yet again another load of items missing! Really glad I’ve l paid 20 quid for a happy meal 👍🏻

Food was cold and inedible. Ober 2 and half hours late

The drive dropped the drink so had nothing in it and the chips were freezing

after writing on the order please make sure you supply ketchup with the chicken strips and a straw for the coke, the idiots have done it again, no straw no ketchup. honestly get a grip.

they gave me the wrong order, I asked for a breakfast roll and got a breakfast wrap instead, and my order was delivered later than they scheduled

I ordered at 7pm and received my order 2 hrs later. Food was cold and my kid didn't even enjoy her meal.

driver drove past my road further out to deliver another order then back on himself so order was cold

Absolutely disgusted with this place and the operation overall. Have attached pictures, sold told that was meant to be discarded to pregnant fiancé, risking her health and safety. Then to be ignored by the service desk is ridiculous

nice delivery driver. very polite

McDonalds Greenhithe always, always have items missing when you order from either Just Eat or Deliveroo. When you call to explain the missing items they pass the buck onto the delivery drivers, who DON'T pack the food.

missing the 2 hash browns from the mcmuffin duo deal. not happy!

Can’t get a simple order correct

Shame theres always some thing missing

the staff moves a bit slowly and the wrap I buy forgets to put salad and the napkins don't fit inside the package, you have to beg

Good was stone cold and not edible.

My sons two fries I paid for is missing and I need a refund ASAP or will go to social media to expose your escapes. This is really dissapionting coming from mcdonalds

cold food, missing sauces, driver got lost

lady was very rude on phone she even declined the call after i tried to speak about the order 2 hours of waiting and cold

All good apart from syrup missing for pancakes

The driver couldn’t speak English and didn’t understand that I lived in a flat not a house

Delivery driver was super friendly, on time, food was well handled.

Order arrived in good time however, the breakfast roll was missing leaving me with only 2 hash browns. No option to contact the restaurant so refunded and reordered which cost me more money.

Used the drive through. Cold chewy fries and luke warm McRib. Decidedly underwhelming

I waited 6 HOURS, for my food. Came and it was obviously cold & all melted. the fact that ive had to pay for this is basically theft.

Everytime I go in or order for delivery - always missing somethings - it order always cold

Delivered Drink empty lost on route delivering would be nice to have a drink full one day!!!!

AWFUL missing two items from our delivery and took 90 minutes to arrive

Cold burger in a mess and no straw freezing cold

Cheese bites instead of nuggets, banana milkshake instead of strawberry and chicken burger instead of McRib 🙄 oh and 1 straw when there should have been 3!

The delivery driver was very friendly

Friendly staff and food was good

food was cold, chips tasted like they were made yesterday and heated up. burgers missing half their fillings! literally looked like they'd been sat on! absolutely vile!

Food was over an hour late, drove to McDonald’s to pick order up and they said driver had left with the food, went home and waited a further 30 minutes for the food (I live 10 minutes away) when food finally turns up there was no drinks or ice creams, and food was freezing.

Poor presentation. Mcmuffin was soggy and Sausage and egg just slapped in and hanging out of sides..very poor...hash brown luke warm and over cooked..appears Greenhithe branch is not fit for purpose.. this is not first time the food in there is sub standard..

awful. order wrong and bad phone manners by manager

order was a mess tryed to call for help she hung up on me when I was checking if we then had connection with the app that the order was placed.... absolutely unacceptable customer service

Chips were cold and even though I know it was a happy meal. There was 16 chips, yes I counted them

2 drinks no straws, food is cold, waited and paid fair amount of money to receive this

Food was late and freezing cold

Breakfast was spot on. Restaurant was empty so was served very quickly and could not fault the food

The food eventually arrived. The driver did not understand what a bungalow was and just kept shouting home number home number. It has a name no number. He got passers by in the street to talk to me. It was carried in normal shopping bags. Freezing cold over 2 hours to deliver. This was an absolute disgrace. No way of contacting anyone. I am expecting a full refund.

Not at all I had to collect from branch after waiting 2hrs and no update

Was waiting 2 hours for my order, lady who answered the phone was rude and unhelpful

the food was cold when arrived and they forget the sauces and the napkins

Had to call up the restaurant twice to find out what was going on just kept saying that the driver was waiting on the app but the restaurant said there is no drivers when food finally got here nearly 90 minutes late I’m missing half of the order I am not happy at all with the service I’ve received today and I highly doubt il be using this service again to order from anywhere made me late for what I was going to be doing this morning to then have half the order missing

Food came mild not hot, also even after leaving a long comment to please add 2 ketchups with selects as it should come with it and a straw … no one bothered to read it. No ketchup no straw. Also didn’t include a freebie that was supposed to come as ordered over 20 pounds. Disappointing as always

Impressed by Cleanliness It was spotless. The dining area and restrooms were spotless, creating a positive and inviting atmosphere. Highly recommend!

Only ordered one item, 9 chicken strips with 3 dips. No dips at all were delivered. Last time the wrong dips were delivered. Downward spiral I guess. Thanks!

More worried about their timing sensor in the drive thru than delivering food. I was the only car in the drive thru and was told I had to park up even though I wasn't obstructing anyone so it didn't affect their overall timings.

Burgers cold, chips stale, delivered in m&s cooler bag. Diet coke flat and tasteless

Got completely the wrong order, how incompetent can you be!

Spent over £80 and got completely wrong order, food was just slapped together and cold no care whatsoever, drinks all spilled do not order from Greenhithe go to Gravesend or Chatham.

I ordered at 19:15 our food was delivered at 21:03 and cold!! the time stamp on the food made said 20:26... :( order time said 20 to 40 mins at the time of delivery, so extremely poor service

good quality service and the delivery drivers are always friendly

Over an hour late food was cold driver was rude and no way to contact anyone with regards to my order

Although it was on time the food had took over an hour to come and chips were cold.

I am fuming! Following numerous missing straws on orders and other items, reluctantly we ordered via Uber after not eating all day and looking forward to a deserved treat, to be left with an almost empty bag! Why can’t you just get 2 burgers, 2 chips and 2 drinks correct! To add I have had to claim my money back which is not an easy process! So, I’m hungry and annoyed that part of my evening, after a hard days work, has been ruined for pure incompetence! We will NEVER order from you again!

Order turned up 30 mins after the original time. missing the fries, the drink was spilt and the burger was stone cold. Couldn't eat it

the food was cold when it arrived

Food is stone cold not happy with service not first time like this

Great quality, as always. Table service was nice and quick. The place was slightly cold. However, we still enjoyed our food and deserts.