McDonald's in Dartford

I am fuming! Following numerous missing straws on orders and other items, reluctantly we ordered via Uber after not eating all day and looking forward to a deserved treat, to be left with an almost empty bag! Why can’t you just get 2 burgers, 2 chips and 2 drinks correct! To add I have had to claim my money back which is not an easy process! So, I’m hungry and annoyed that part of my evening, after a hard days work, has been ruined for pure incompetence! We will NEVER order from you again!

Great quality, as always. Table service was nice and quick. The place was slightly cold. However, we still enjoyed our food and deserts.

Ordered a 2 burger and chips meal only one burger and 2 chips?????

Only 3 chicken nuggets in one of the happy meals missing the large milkshake and all chips were cold

Food was freezing cold, wasn’t kept in a insulated bag and the driver went well out the way on his way to deliver to someone else first

wrong items delivered and food cold

Delivered the wrong order. Couldnt get my order delivered. Got stuck with food i dont like.

Fast food service, you can order food and beverages

Drink spilled everywhere. Please package the food properly. Instead of rushing around. I’ve now got no drinks with my meal. Terrible terrible service. Will not be ordering from you again

Order was over an hour late, spoke to restaurant who told me driver must of left ages ago as no orders waiting. Miraculously 10 mins later driver on his way from the restaurant. Order arrived but stone cold and inedible. Straight in the bin

food was cold and not all there its always hit and miss if it's all there

Freezing cold order wrong small portions

Missing items. Same every time I order from here.

Again, how hard is it to get an order right! It’s fast food not rocket science! To forget items is incredible. You’re working from a generated list! Typical slack jawed yocals you have working there! I’m starting to wonder if they can read and that’s the issue. Maybe they need to start learning to read with the happy meal books you guys dish out!

The order was missing items and the food that did arrive was cold

I waited over 3 hours and food was cold I ordered ice cream and milkshake never got drinks never ordering again

No syrup with pancakes no hash browns , typical service never smooth always missing something

I have ordered from here so many times and not got my complete order! I didn’t receive my bacon and cheese flatbread this time highly disappointed

Catastrophic service always late always cold food, always something missing Greenhithe tavern McDonalds is the worst McDonalds in whole United Kingdom

Items where missing and food arrived cold terrible service would not recommend at all

Got my order wrong I paid for 2 ketchup and had some else, I didn’t also get ah straw

This is not fast food. Should be called slow food. Plus why are burgers always semi crushed here. Odd !!!!

Ordered for 6.45pm and it arrived cold at 7.20pm

they forgot the fries.. which is not good when you have children

Driver in my road for 10 mins had to go out to collect was cold

Ordered the sausage egg muffin but both the muffins had no sausage patty's just the egg. Poor food service.

This restaurant always messes up orders, everytime we order there’s always something missing, staff need more training

delivery driver was top tier. Food was lacking massively in Crispy and Grilled onions. Crispy onions is only available on this specific burger and is the only reason I bought it. there was literally not enough for me to even taste.

Decent and clean McDs. Bathrooms are nice used charging station

Great place for a drive-thru, open to fairly late, although sometimes can be a little over busy (bless them). The staff have always been great, very polite and courteous...and a few of them are car lovers too so it's my husband's go to spot. Some missed items here and there, particularly when they're busy...but we're only human. Great customer service so far.

forgot the chips to the meal and the extra 6 nuggets I ordered, how is it that hard

Half my order was missing. What was delivered was cold. The delivery driver forgot to put handbreak on his car and almost hit my neighbours car.

Very rude lady for the deliveries today. Abusing the drivers that she will kick them out of the restaurant as if they are working for her. Shameful!!!!👎🏻👎🏻👎🏻

Very rude staff , not helping customers

did not get my food just got drinks

food was cold drinks missing waited over an hour and a half I ended up cooking us breakfast this is not on

This McDonald's is absolutely useless. How can you send the wrong burger?

Last week 2hrs late mcflurrys all in bag this week drink missing very poor service from mcdonalds

forgot my birthday dounut and my dips not happy

Ordered 9 chicken SELECTS and received 9 chicken NUGGETS. No one answering the phone, twice the price for what I received. The food here is made with Zero care. I’m fuming that I paid nearly a tenner for selects and received the same number of terrible nuggets instead and I have no way to try and sort it out!!!!!!!!!

drinks spilt every where and chicken big mac only had 1 bit of chicken in both burgers

you get a choice of 2 delivery times & my orders always arrive just within the latest time & even though I live within 5 minutes away, my food is always cold, you are nolonger cost effective, had my food been delivered hot, I would tip but asking for a tip before we get a rubbish service is a joke. I'm sure the organisers of this service are supposed to provide a service based on how they would like their food if they were a customer. I have a disability why I was previously using your service.

Food was stone cold items missing and what was received was incorrectly made

The lady came to me said she had an issue with her app and drove off she didn’t give me the money and I want a full refund. How can this be classed as delivered she didn’t even take my code to say it’s arrived. I don’t want a 96p refund or some rubbish either I want the full money back you’ve wasted my time she was a terrible worker and I hope she’s not an accurate representation of your company

everything was there (usually no straw & or no dips)

food no show, can't contact restaurant, not happy!

ordered a chicken big Mac recurved a beef big Mac. just eat customer service as useful as a glass hammer.

Delivery was very slow, not the couriers fault, slow leaving premises.. Three lots of fries missing from order!!

Don't know what's with the bad reviews? Myself use the place quite often and have never had any issues regarding food or the service, drive through or going inside. A lot better than the one at Dartford next to the BP garage that's for sure.

no delivery turn up i went into store to get it 2 hours laters.

Driver could not understand what I was saying. Did not read my delivery instructions

Items missing and poor package

missing items after phone call no help given so have had to reorder the item as person answering call offered no help

4 hours later and still no food

Whoever was working this evening got the food and order spot on! Makes a nice change 🙃

Like ALL macdonalds, they prioritise delivery's and drive through. The Thamesmead branch has a knack of ignoring people waiting at the till, waiting to be served. You've got too many white shirts knocking about for 1 branch. 1 Manager 1 Assistant Manager Maybe a floor Manager and that's it. Twice in the last week, I've ordered via the app, gave my table number and still had to approach the counter to get it, after waiting 10mins or more....... ........... Just for a coffee. They don't know how many tables they have, what numbers they are or where they are There's no team work down there like there used to be.

Food arrived cold, driver was on time though fingers crossed next time food will be warm!

useless! every time i order you miss something. miss a dip, or a drink. now I order pancakes with sausage extra bacon and syrups and I got plain dry pancakes!

Hi I had trouble getting the delivery code and my driver stayed calm and tried to help me get the code .i got the code now . Is there any way i can tip the driver more for his patience please

Very nice still hot, great delivery

Order never arrived, my sure they give a pin so you have to relay that to the driver … nope nothing

my food was nearly 3 hours late

Never an issue staff really nice.

the delivery was late and it was cold as well

Ordered for my grandson after hard work all day at bluewater - ordered a meal plus milkshake - got home order was wrong and no milkshake - called outlet spoke to member of staff who advised on next time in, to quote her name to rectify problem. Will do tomorrow with my grandson and this time hope it's done properly.

How can someone mistake a strawberry milkshake for a coke?!?!?! Completely different drinks and ridiculous behave

French fries were cold, understandby cos I got the food at around 11pm. Burger is good as always

food cold and awfull fed up with just eat

Food was stale, cold and bits missing

out of 4 ordered items they only brought me two, thanks for ruining my mood and long delivery

Order arrived 50mims after the estimated time initially provided and then a further 20mins later than the adjusted estimated time. Food was freezing cold, had one cheese quarter pounder missing from the order anyway and the McCrispy had mayo on it after asking it to be removed. Items missing, extremely late and the food that was delivered wasn’t edible due to being freezing cold. Full refund please!

Took 45 mins to be prepared. How is that acceptable

Possibly the worst McDonalds I have ever experienced. Got there and the queue was out the door, with a bigger crowd waiting for their food. There was no one serving, and one customer declaring she had been waiting 40 mins. Food orders were stacked up in the kitchen, but no one was passing them to the customers, and just going cold. I was there for a good 30mins myself waiting and I saw cold food passed out to customers. All in all, crap experience, cold food and poor service.

Absolutely the worst McDonald's. Ordered 4 meals & only received 2 of the burgers with 4 chips & drinks. Also didn't receive cheese dippers or sauces.

My food was very cold and chewy wouldn’t order from here again you also forgot my dip and my chips were cold and I didnt get many of them

food missing, food cold and took over an hour to arrive

all the food was stone cold again took over an hour from ordering to the door other food deliveries manage to arrive piping hot and travel further not impressed if I had bought this at the drive through it would of been returned instantly nearly £30 worth of food fit for the bin

The driver showed on map as outside we I was outside non driver no food after waiting an hour ridiculous

You’ve not delivered 3 lots of medium chips aswell as a burger? Little confused on how I’ve managed to pay for something and it’s not been delivered…

Food missing didn’t refund and food cold terrible service Greenhithe McDonald’s this is terrible

missing items food squashed and unwrapped avoid!!

freezing cold again, and this is chicken

Never even turned up. Awful service

everytime I order there is always something missing. this isn't good enough

This has to be the worst McDonald's in the country. Only been once and never again. Big wait to get the food . Dirty tables .lack of staff .and the food was cold and chips overcooked. Could not be bothered to take it back as there is a big group of annoyed people waiting for their food . So in the bin it went . I think they are more bothered filling internet orders Then the people who are actually in the restaurant. Avoid .

Ordered a triple cheeseburger and didn’t get any beef pattys in it chips were cold and no McFlurry

missing food ...what's the point of issuing a 'code' when the driver don't ask for it ... staff out wrong food in bag !! it ain't hard !!

yet again food cold , food missing

Food was cold and as usual no straws in the bag….

2x pancake and syrup...No syrup turns up, can it be any simpler

terrible, waited an hour, most of the order missing!

I did not receive my Oreo ice cream. I want my money back please!

I never got 2apple pies that I ordered .

Chips were cold I didn’t get my fruit shoot burger was everywhere

Located on the high street and close to the shopping mall in the area. There are understandably drive-throughs for this particular McDonald's. The reception is quite small and crowded during peak-hours. Like most McDonald's they have an ordering screen, where you can make your orders and wait to be called for collection. You can also connect your app in a way to the screen and it gives you a number to input. There are spaces upstairs just in case you want to sit in and eat. Due to the location, it's mostly busy.

Sad to say wont be using this mcdonalds again the food tasted like it had been reheated, the service was slow considering it wasnt that busy

ordered 2 milkshakes but got a coffee which I'm allergic too

Quality of hamburgers was shocking. no gherkins and hardly and onions or ketchup.

Honestly the worst McDonald's ever in terms of aervice! They really must sort something out or they will loose custom (if they haven't already!) they've definitely lost my custom! I've been here a few times, hoping it will be better but each time I've been asked to park up, for at least 15mins, only to go inside to find my food sitting on the side and cold once checked! I hate complaining but had to with this McDonald's. Honestly, never again!!!

One star is too much. I don’t not know why the drive through is there because not one person drives off. This restaurant at best is a joke. Average food, terrible service and you better not complain. ( you might be written in a book) McDonald’s please ask this question f”to yourself! IS THIS WHAT YOU WANTED?? It’s a massive shame you are letting franchises to people that do not care. SHAME ON YOU! Nice idea, greed concept. Horrendous!