Burger King in Dartford

Missing fries and burger flat cold ..not normally bad food at all so surprised

Food was flat cold this is the first time trying Burger King and it will definitely be the last time I won’t be ordering again!!!

Lovely burgers and always do my crazy requests like an unholy amount of crispy onions haha!

my order did not get deliverd to my house!

Food was cold and item was missing

Food arrived and was not what we had ordered. We received two kids nugget meals. Onion rings and a portion of chips, we ordered two double whopper meals and 8 nuggets. Can’t get ahold of the place to sort out my order

Over an hour late! Joke and wasn’t warm

Great food great poeple what else do you want.

Better than Maccies these days. Decent inside all nice and clean. Staff are very nice and helpful. Shout out to Lisa for giving wonderful service.

Absolutely disgusting, everything was cold, the chips were cold and soggy, and don’t start me on the onion rings, the burger was dry and cold, won’t be using again.

Excellent Burger King. Staff are incredibly helpful and friendly. Would recommend highly.

Never normally have a problem but this time I’m missing 4 chicken nuggets and onion rings. The burger came with pickles on top after asking for non.

Friendly, helpful staff. Clean restaurant, toilets etc. Fast service. Menu is a bit limited

Let at the drive thru was lovely, very quick and easy!

The shop was quiet which is what we prefer and whilst ordering, my son stood and pulled his tooth out. One of the managers, Lisa was very lovely and very chatty and directed me to the tissue for his tooth. She couldn’t help but laugh at my son and talk to him whilst we were waiting which was great. Lisa’s attitude and customer care really brightens the shop and has made my sons day The shop was very clean and well kept. Amazing service from the staff, Thankyou

Ordered a chicken burger, came back to the office and opened the pack there was a bacon burger and it even says chicken on the wrapper Really dissatisfied and disappointed because I don’t even touch pork as a muslim Clowns are better than Kings it looks like

Had to really shout from my wheelchair for someone to come to the counter to serve me as they were more interested in serving drive thru.No disabled toilets which is very poor in today's society should be ashamed of yourselves burger king

Ordered a whopper meal dis not get it

Food was decent, staff were rubbish, delivery drivers just everywhere, not even using their official bags

Chicken royale burger part of meal was missing, other meals were cold and the drinks were packed with the food!

Came to the drive thru, Lisa took our order, she was friendly, professional and funny! We’d come again just for her!

Good for kids after school meals... and for collection of reward points for my freebies.

Haven't been for years. Ordered and paid for coke zero, got to the machine and it wasn't available. Wanted to charge me for mayo. Won't go again.

25.08.24 The manager and staff were so helpful and very accommodating to help make a great start to our day. Brilliant from Jeff👍🏽👍🏽👍🏽👍🏽

Far better than McDonald’s better value

Zaid has been amazing in taking to customers

If I could leave 0 stars I would! My order just never turned up! Shocking!!!

Food as been delivered to the wrong address so I’ve spent £30 to not receive my food

food missing and took over 3 hours for the food to be delivered and also cold

Very friendly place brilliant service the staff go out of there way to help customers

I come here regularly with the children, big shout out to Lisa and Ruth who are always polite, courteous and work with a smile on their faces. I just thought you deserved a mention! Thank you.

4* because portion sizes appear to have got a lot smaller. Don't feel value for money.

Always fresh and I never have to wait too long for my custom order. Friendly staff too.

Lisa was so lovely when taking my order, just a breath of fresh air!

Didn't look anything like the advert.

Missed items from my order, complained through just eat app several times no reply no refund.

Very salty chips. The Chicken Royale was very salty. Won't be ordering that again.

The young female worker at the drive thru really made my meal impossible to eat. She has a mouth full of black rotten teeth and it’s terribly unpleasant. It’s wrong to have someone with such poor hygiene serve food. I will never visit this place again, the sight of her black rotten teeth, which were so rotten a lot had rotten to almost disappearance. It’s shameful and cruel for burger king to allow their customers to be faced with this.

ordered the 2 x whopper offer with kids meal. one of the whoppers and fries was missing. couldnt get through to the restaurant or just eat to sort out 😣

The staff here were really friendly and kind. I accidentally drove off withit paying (used wring card) fortunately the manager found us in the car park, she was super nice about it and we very happily paid! The food was exactly to order, including our specific requests eg no ice, pickle. The food was piping hot. This is my favourite burger king, the attention to detail in cooking and the customer service is second to none

Missing items again no chocolate fudge brownie ice cream but charged me

Ordered 35 pound worth of food and brought half. No kids burgers. Driver could not be bothered to get out of the car to put the order in my hand. No answer when I rang the restaurant

Lovely service Manager Lisa was delightful And professional Thank you

Used the Drive through, asked to Park up. Whopper turned up inside 5 mins. Took my order back to the office and discovered you forgot all the sauces I asked for. Other than that you were great

Lovely experience with my family staff were welcoming and very helpful and the food was delicious

Popped in for a late lunch (as we much prefer a Whopper over other burgers). We have the app so there is usually an offer - and who doesn’t love a bargain. The promo code is easy to use in store via the machine. I had barely completed my meal selections and it was already being assembled. Lisa was lovely to chat to as she got everything out in quick time and as always, it’s so tasty.

Perfect food, fast delivery food hot.

Staff are brilliant and know regulars by name. Food is amazing You can customise any burger. (I have 3x extra pickles) Atmosphere is brilliant. Staff are amazing and a joy to have serve my food

Ordered 1 hour before arrived. Food was stone cold.

Over hour late absolute joke!!!

Food lovely delivery guy was lovely too.

Clean place, nice seating outside.

Been coming here often food is always fresh. The only thing I don't like at all is the salad, It's never the good part of lettuce, it's always the inedible bits I seem to get. I don't think it's too much to ask for a single piece of lettuce that's actually green, especially if a burger meal is £10+ here...

Food cold clearly prepped by the time the driver got e.there

Absolutely vile raspberry Fanta came half empty, fries had little to no cheese on them and the burger had a massive hair in it that when I pulled out of my mouth half the meat came with it absolutely disgusting would never order from here again and want a FULL refund

Went through the drive thru and the speaker wasn't working so went straight round to the window, took longer then it should have to place 2 separate orders of 2 simple meals and 2 ice creams. Service was very slow even though there was no one before us or in the restaurant itself and then when we got home we noticed they had forgotten to give us a drink and the ice cream tasted like gone off milk. Will be avoiding this place in future, not impressed at all.. absolute waste of money.

Worst BK I’ve ever had. Everything was stone cold and had been sat out for a long time before it was delivered to me. Also the whopper had rocket greens in it instead of lettuce. Terrible.

food was delivered and he late and missing items from order and was all flat cold. disgusting service

Waited over an hour for my order. Paid £53 for some burgers that turned up flat cold and in bags that had all burst. Ordered milkshakes that didn’t come either. I do love BK but the service is horrendous. The delivery driver was lovely but it should not take over an hour to deliver food that’s icy cold. Food would have been lovely if it had been hot or at least warm.

Missing two kids meals burger king is an absolute joke

Stood waiting to be served but no staff interested in taking a verbal order place was a mess no one cleaning so ended up leaving and going to McDonald’s

Completely wrong order - received much cheaper burgers than I paid for, paid extra for energy drink but they weren’t delivered - followed the complaints procedure but heard nothing back, clearly doesn’t care about their customers - 3rd order where they got it wrong, so we’re done

Kept pushing the delivery time later and later and when it arrived food some was missing and the rest of it was cold

said it had been delivered but never received it, absolute shambles

they forgot my fries and a burger so was not even my order

Ordered a chicken royale meal with 2 chicken royale pattys, got to the middle of the burger and one of the burgers I bit into was hard rough chicken which I had to spit out and the other was normal….. it was honestly disgusting as I’ve never had a bad experience before.

Self-service screens continuesly asks if you want extras, bit if a run down place. Tables and chairs could do with a regular wipe down, not saying they don't ever just not enough. Food isn't bad for what it is. it tastes okay. Staff are never rude but seem bored and tired every time I go in. Not much of a greating.

Lisa was amazing cleaning the toilet. Very sweet lady

Hunslet Leeds not nice all staff shout no napkin Tec kept having to ask for things then staff looking at each other and talking in there own language and laughing I felt intimidated

Veena was amazing food was fresh

Wasn’t nice and bites where cold

The order was incorrect. I ordered cheese fries but got bacon with them. The order looked extremely small compared to when you go in person and there was hardly any cheese sauce, very disappointing and cold.

FOOD DISGUSTING, NO HEAT, COMPLETELY COLD, REALLY CHEWY. TERRIBLE!

Late order and was cold upon receipt

Came freezing cold and sent me the wrong drink will not be ordering from them again I was my money back !

Food was okay, ordered at 10:04pm estimated delivery was 10:30/10:50. Not too bad. Then it kept changing until it estimated 11:10/11:30. Finally came 11:12.

friendly courier, delivered well withing estimated time

One of the slowest fast foods I’ve been to. The staff have no urgency! The whole place was a mess. Rubbish on the floor and tables. Drinks machine dirty and a mess around it. The food was edible but not how I ordered it. Staff need to have more urgency and not walk around at one speed looking depressed.

Burgers were cold fries were undercooked. Driver went way out to Morley before coming back to us. We live in Holbeck. Don't know if he was lost or had another delivery

Ordered 4 meal deals - 2 came without drinks - couldn’t get through to anyone to ask why I didn’t receive them

Wrong soft drink sent - arghhhhhh

Great food, efficient service and excellent atmosphere, Jermaine and Lisa were friendly and welcoming ⭐️⭐️⭐️⭐️⭐️

Barely warm by the time it arrived

Wrong order delivered was told wasn’t drivers fault

Meal was missing some items it was cold and the drinks were very warm not happy especially when charged a service charge on top of delivery.

I ordered at 6.39pm an was delivered at 8.10 thats a joke. I wont be using burger king again! I tried to call restaurant directly no answer! Driver lied and yold my my food was warm an he watched them prepare it! The good was cold so not enjoyable at all i am so disappointed !

Driver was in capable of finding the address so spent 10 minutes on the home directing him to where I was because of this the food was soggy and cold

Updated** The new manager (or supervisor) is amazing and I love him. Had no issues since he's been there. He's really lovely Asked for extra salad in one burger - didn't get it. Asked for NO bacon on one burger - came WITH bacon. I don't think we've ever had our order right from here, but when you crave it you put up with this sort of stuff 🤣🤣

We came here today and I would just liked to thank the manager Lisa she went above and beyond for me she was so helpful I asked for a cup of water for my dog has it was so hot and she came out with a huge tub for him the 2 girls helped me carry out my food as we sat outside what lovely staff this is the only burger king I will go too. They were so fast with the food even when busy highly recommended thank you ladies

Lisa have great service, fantastic member of the team.

Delivery time on point but when I pay that price for my meals I expect both my drinks clearly your drivers too warm and needed them

Food time was put back by half an hour and then drinks were missing when delivery received. Won't be ordering again.

Just visited this branch of Burger King, I took one bite of my Chicken Royale only to be greeted by a thick beard hair at the back of my throat. I felt physically sick. So much so I did not ask for a refund nor a replacement. My husband simply made them aware and they apologised. So be aware they are probably not using beard nets.

we come to this burger king a couple of times through the month and we always have a pleasant time the manager and staff are so friendly and helpful when the app did not work or if an order was wrong we really appreciate the help and good nature keep it up guys.

Double cheese burger meal missing. Won't be using just eat again. That's the 3rd time my meals have been messed up with stuff missing. There is no recourse for mistakes, a refund doesn't make up for a messed up meal time

Traveling with two hungry, impatient under-5's, we placed our order using the BK app to their great anticipation ... but things were not going well when we received an error message instead of a confirmation. Frustrated with technology glitches, not sure if payment had been taken or not and tight on time I was ready to just go elsewhere BUT knowing how upset the children would be, I spoke to someone in the drive through to see if they might be able to find our order. Well the team was brilliant! They understood my upset immediately, invited us to drive round to the window where I could speak face to face with a person (SO HELPFUL), somebody else jumped on to taking drive thru orders whilst Lisa helped me and I was reassured and impressed to see communication and teamwork in action. With a sense of urgency, too. I did not feel like an imposition or a problem, rather I felt like BK actually did care and was doing something to show it. In no time Lisa had sorted a solution, she even took the time to have a friendly word with the much- happier-now children (and me!). When our order was ready she brought it to the car in person so we were able to thank her. 🌻 My thanks were heartfelt. Things will sometimes go wrong - that's part of life - it is how a company responds when things go wrong that shows their actual commitment to their customers. And yesterday, Lisa and the team in Beeston did Burger King proud. Brilliant Customer Service, and much appreciated 🌟🌟🌟🌟🌟

The food was absolutely amazing! Tasty, hot and flavour some. The woman Lisa who served use was funny, engaging, polite and such a kind person.

Lisa is so friendly always smiles

Nearly always use the drive-thru, staff are friendly, and service both accurate and fast which is what you need at a 'fast food' establishment. Outside (and inside on the odd occasion I end up eating in) always seems to be clean and well maintained and the changes i make to my burger are always made correctly which shows the staff are decently trained and competent. Highly recommend using this restaurant!

Great service always thank you Jermaine