The best restaurants in United Kingdom serving Other european-cuisines food

A Wednesday evening visit to Nando’s. The restaurant was busy. Got seated at the side of the ice machine which was blowing out warm air on an already hot day. A child was constantly pressing the ice button which was going all over the floor and parents doing nothing. Asked to move tables to be told we could move next to ‘said family’ - no thanks when I’ve just complained about them! Very disappointed and will not return.

To whom it may concern, I feel compelled to write a complaint following an interaction this evening that can only be described as the straw that broke the camels back. This particular Nando's is - unfortunately - my local (less than 5 minutes from my home) and I’ve never experienced such consistently poor customer service anywhere else. On several occasions I have ordered from here to find several items missing from my order and staff couldn’t care less. I have also had my order cancelled after acceptance on more than one occasion for various poor excuses such as the grill has been turned off despite the fact that it is within your designated opening hours. However, this evening has really taken the biscuit. After eating in your restaurant and experiencing the usual sub-par completely unpersonable service (with the exception of the young girl who brought the food out who stood out for actually having personal skills). I returned to collect an order i’d made on the app for my partner, I waited in the seating area for 25 minutes as id been assured by a member of staff that the food was being cooked and on its way. However, upon seeing this staff member leaving I went to wait by the counter to ask what was going on. After some hushed conversation between the staff I was approached by someone i can only assume was the manager who advised that the burger i had ordered had been dropped on the floor and there wasn’t a single piece of chicken left in the whole building to make another. Upon hearing that i would not be fine with being issued a refund instead of food after over 25 minutes waiting in the seating area to return home to my partner who obviously hadn’t had tea empty handed, the lies continued. And it wasn’t until i advised that i didn’t believe this story due to my previous experiences of having orders cancelled simply because the staff wanted an early finish that SUDDENLY Nando's hadn’t run out of all chicken and the manager could in fact put a chicken butterfly in the oven and cut it in half for my double burger - an option which surely you would have led with if you weren’t trying to get away with not fulfilling the order after leaving me to sit for over 25 minutes and sending your staff home with their food. To make matters worse after the manager disappeared smirking - approximately 2 minutes later a double chicken burger appeared with my name on it as if by magic - thrust to me by a different staff member - no explanation as to where it had come from or why i had been advised it had been dropped on the FLOOR and now somehow its in the bag ready to go. Therefore I can only assume I’ve been given sed floor burger - could you advise does this comply with Nando’s food hygiene policy? I think not. I know many people get a kick out of it but I truly do NOT enjoy having to stick up for myself in situations like this, it makes me feel anxious and has completely ruined an otherwise perfectly fine evening. As i say this is not an isolated incident - i could recount several instances of horrendous customer service and failings on the part of this particular Nandos. Which i’ve taken on the chin rather than cause a fuss. It’s so poorly run and staffed that I almost don’t even want to attempt to order (the worst service is reserved for home orders and collections it seems) because it’s guaranteed to be an annoying experience in one way or another. Might I suggest that whoever runs it takes a closer look at what their staff are doing when they’re not their because if thats the best management you’ve got to offer - god help you.

The staff were polite but we were really disappointed with the food. Both curry dishes were watery and lacked flavour. The whole inside of the restaurant needs a good clean! We definitely would not come again.

If your looking for the odd table or chair or even lights they have it all. Not everything is always in stock though which can become a problem if you want the item immediately. There's also kids care and a restraunt with good food.

A great place for lunch. Often special offers. Today we had fish and chips but a week or so back we had their afternoon tea. Great value, fresh produce and friendly staff.

Feedback on Recent Dining Experience. I am writing to express my disappointment with the service my family and I received during our recent visit to this restaurant. Unfortunately, our experience fell well below the standard we had anticipated. We placed an order for a family of four, but the visit was far from satisfactory. Initially, only one adult meal and a portion of chips for the children were served. The garlic bread, side orders, and the second adult meal were missing. By the time the rest of our order was still outstanding, my partner had nearly finished her meal, and the children had eaten all their chips, then had to order more so that they were not sitting with nothing. I approached the staff three times to inquire about the missing items. The response I received from the manager, Thanos, was highly unsatisfactory. He explained that other orders, including takeaways, were causing delays. I pointed out that prioritizing dine-in customers, especially when their orders were incomplete, should take precedence over takeaway orders. However, his response lacked urgency or concern, and he simply walked away after stating he would "watch for it." After waiting for an additional five minutes with no progress, I requested a refund for the items that had not been delivered, which was processed. I would like to acknowledge and thank two staff members, Lee and Daryl, who were empathetic and offered cake and complimentary ice cream for the children to help mitigate the situation. Their efforts were appreciated and made a poor experience slightly better. However, despite their kindness, the overall service was disappointing. We left the restaurant dissatisfied, and I regret to say that we will not be returning. I hope that this feedback is taken seriously and that improvements are made, particularly in terms of managing and prioritizing orders and delivering a higher standard of customer service.

I enjoyed pleasant visit for bariokee after it turned sour. My friends and I were having a good time enjoying the facilities before I was forced to leave the venue with my friends for no apparent reason. Two bouncers and the manager escorted me and my 10 mates out with our drinks saying it was ‘To keep me safe?’ We are questioning the reasons of venue??!! It was quite unnecessary and rude. The manager needs to sort his priorities out. He saw 4 flat espresso martinis being served earlier in the night then showed him someone how to poor a pint. Watch out for an EGG!!

Haven't been here in several years, went yesterday with family, seated in round baquette, happy with it, right near serving hatch. We had Dare to share, 3 starters, £9.95 we all ordered butterfly chicken with different sides, we all agreed the chicken was cooked perfectly, they have it down to a fine art. Absolutely no complaints, we were all well satisfied. Server, nice young man, well worth tipping him

Nicest nandos we've had in a while But above all the manager was brilliant Such a genuinely nice person with so much humanity, he was so helpful towards us and our young baby literally 10 out of 10 service Top Guy !!

I’m so sorry that this place has closed down! It’s been my go to for the last nine months after my return to Cardiff and has been by far my favourite spot in the area. Great service, wine and beer and open all day. How this place can be replaced I don’t know

Mid Sunday morning, quite busy but not overbearing. Two regular breakfasts took about 20 minutes. Quality fried bread. Half sized sausages. The rubbery egg whites and fatty bacon weren't a treat. The only bonus was that the eggs were the only hot item of the breakfast. Would have been good value for money had it all been hot. If the service was quicker we would have asked for hotter food in replacement.

We happened upon this restaurant whilst staying at the Hilton Canary Wharf.

Having a place where people can have experience with animals before adopting them is great. Especially, splitting the experience between kittens and adult cats, since animals behave so differently when then grow. I haven’t fully formed my opinion yet because I only experienced one cat room and different locations do things differently. The kitten room is spacious when no one is in it - spacious for London - but when there’s more than 4 people the room Is quite cramped. There should be limitation on how many people are allowed in the room. Some of the kittens seemed over stimulated and hid on a shelf or in the corner, but that may be because some of them are rescue animals. Looking forward to trying the cat room which looked more spaced and the cats seemed very comfortable.

Shocking from the waiter who charged us for drinks midway through our meal very bad table etiquette should of waited until after the meal

Very slow service and over pretentious food in tiny portions. We had to wait over an hour for food to be delivered and when it was it was the smallest amount of food you can imagine. Also the food was not up to the standard the menu thinks it is.