The Frozen Mop in Cheshire East

I visited the frozen mop with my family, 4 adults and 2 children. Lovely day so we sat outside Ordered all the meals , had to repeat the order several times , the two gentleman seemed confused After 30 minutes we asked where the food was , to be told it was been prepped. 10 minutes later it arrived and two meals were missing. The gentleman told me I hadn’t ordered the two missing meals , 100% I did as I had to repeat it twice . One of the meals missing was the little one , so we ended up splitting up the meals as she was hungry. 30-40 minutes later the meal arrived for my daughter. No apologies We then quizzed the bill . This took another 20 minutes Not once did the manager say they were sorry , missing meals , overcharged. Totally shocking It then took a phone call and an email to have the money sorted I have almost 800 reviews and I have never been made to feel in the way the manager did Not once an apology for the shocking service 100% I do not recommend and I Will not return Such a shame as I’m local

We have just been for a fabulous meal at the Frozen Mop. The food was fabulous- deserves Michelin guide The staff were so friendly and attentive A fabulous way to start the bank holiday weekend

We had come down for my bother-in-law cricket match (Sat19/8). We decided very late to go for dinner with 7 of us I was thinking it would hard to get a table. We got one at 6 o’clock and my 2 year old could play in the little playground they have before dinner. The service was very good can’t have a bad word to say about them a very polite young lady. The food was phenomenal my wife said I couldn’t have a burger again this week 😂. So I decided to have the veggie main a bhaji this really was fantastic the flavours, textures the look Just everything I enjoyed. Yes I maybe a chef so I never write reviews but this was so good, I just have to wonder why O’why it was so deadly quiet only 2 tables in plus a couple outside. This place really is a hidden gem.

Very average experience. Sunday roast with beef..well that's what I expected..got a large Yorkshire pudding, spoon of mash, 2 small roasties, cabbage, carrot, parsnip all mixed up..2 small feather weight wafer thin slices of beef..gravy over the lot. total rip off for the price. If you want serving in a sensible time span and drinks within 20 mins of sitting down this isn't the place for you either. When a place is expensive for food and drinks you expect a certain standard across the board, this didn't deliver in any area sorry. Won't be returning for a very long time, much better places within 10 minutes drive.

We had been to this pub some months ago to attend a Wake, of which it was good. We were again in the area after a Funeral and wanted a light bite. The pub offers good parking although smashed glass in the car parking area. Seating inside or out. We choose indoors. The menu had a good variety of choice. However after placing an order of a Small Fish and Chips around 6.50, and a starter with Haddock and Cheese, the waitress returned to our table to inform us there was no haddock. The order was replaced with a Waldorf Salad, at 8.50. Two pieces of chicken, no celery was present and not even half a walnut. Great sauce over lettuce though! The walnut pieces were the size of pin heads. I pointed this out to the waitress as I could not see any, nor could I recognize the pieces of walnut they could have pine pine nuts, and when we came to pay, I mentioned the lack of celery and walnuts again, as the message had not been given to other staff. Therefore value for money: regards Salad= poor Service: average, staff were not concerned about customers, nor did we feel looked after. A disappointing visit. It was a Thursday and quiet around 8pm

1st time visiting as 2 family’s/friends. 7 of us for a Sunday lunch. We were greeted when we arrived and shown to a table. The young lads waiting on we’re very helpful and polite, you could see they were all working very hard, and with a cheery attitude. Food arrived quite quickly, prob within about 20/30 minutes max. Most of us had roast dinners/roast wrap/then kids meals. The kids roast was massive, as were all the Yorkshire’s. The adults meals were a perfect size and we all really enjoyed them. Me and my husband really enjoyed the cheesecakes, although disappointed it didn’t come with cream or ice cream, but as soon as I mentioned this to the waiting on staff he offered to get me some cream which then made it the perfect dessert. Will definitely be visiting here again, the service and food were really impressive.

The staff work hard and the food was tasty. However, we waited 90 minutes for our food. Unacceptable

A nice family get together was the reason for eating at the Frozen Mop or The Mop as it seems to be now known. We were a party of around 12 + so to be fair they did well to execute all dishes and serve warm and at the same time. Meals included fish n chips cheese pie and burgers. I opted for a crispy beef salad with crispy noodles and whilst very tasty I think the term ‘salad’ was stretching it a little, tasty all the same. Staff were friendly and did well however the restaurant was a little grubby in parts ie carpet had old food on it in places which I presume was recently deposited. Perfectly acceptable with a nice outdoor area covered over for anyone wanting some fresh air whilst they eat / drink

Not our first time going to the Frozen mop, and won’t be our last.. once again from the moment you walk in until you leave you are treated really well. The manager David couldn’t do enough to make us feel welcome, very attentive nothing was too much as we had a disabled lady in the party and she was very well looked after which made the experience even better for us all. Great work David x

Had a lovely afternoon dinner with family looked after buy David. very nice food and spotless we had a family member with allergies and David made sure we had a list of foods she was okay with thank you for a lovely family day

The service was excellent and the staff could not have been friendlier or more helpful. The quality of the food was first rate.

This was the first visit to the Frozen Mop The food was absolutely first class quality portion size The service from immediately going in was excellent Staff welcoming and very attentive We will definitely be going back again and would recommend it to others

My Nan and myself visit the frozen map a few times a month for Sunday Roast ,we are always welcomed by friendly staff, especially manager, David. He spends time asking my 90-year-old Nan 👵 about her health and taking a general interest in her life, he makes her day . The food is brilliant. If there’s anything extra you want they will do their upmost to do it for you. I’d well recommend the frozen mop to family and friends. I make a special journey from Birmingham to take my Nan to this pub. Definitely gets a five star from us

My Fiancée and I quite often come here for a meal and is it any wonder with the service we get 5 star and the food. A special praise must go to David the Manager and Sophie you were outstanding. The food was excellent the service was excellent nothing was too much trouble and the two of you deserve a lot of praise for your friendliness and attention to detail.

Gorgeous meal yet again,consistently good the food here.I love the WARM welcome I get when I visit here,the staff are like family.David is special, a charming person,a true credit to the pub.Also a special mention to the lovely Simone,she is a little treasure,Well done everyone at The Frozen Mop.Karenxx

OMG the service was second too none the people who where on this night 21/4/23 was wonderful came in abit late about 9 but the staff where still happy to help and really nice had a good talk with the teen who was on and...

We traveled from Tarporley for Easter 🐣 Sunday lunch I can assure you would should have stayed in Tarporley food cold plates cold beer & drink’s service very very poor and changed top prices apparently this group have purchased a property in Tarporley wel make...

Never again! Visited here with family and friends for Sunday lunch. Service was woeful. Food, not much better. They completely forgot one of the party’s starters, it didn’t arrive so my husband had to get up and mention it, only for it to be delivered...

We had the roast beef Sunday dinner. Food was tasty but most definitely over priced. Plate dominated by large Yorkshire pudding, few vegetables / potatoes and all served luke warm. Service non existent and slow to the point I went to the bar twice, once...

I visited the Mop with my husband Rog and our dog Dylan, we were made very welcome as per usual by David who gave me a handful of biscuits for Dylan and also came over with a bowl of water for him, David explained what...

Came here with friends for lunch on a Monday. We’ve been here before and the food and service are consistently of a high standard. Furthermore the menu is innovative, old favourites as well as more adventurous dishes. David and threat of the staff are polite,...

Husband and I had a delicious meal here and will return again soon and definitely recommend to anyone. The staff are lovely, especially Neve.

Our group meets once a week for lunch & here has become a favourite. We get a super warm welcome from David & all the food had been yummy. I'm working thru the menu. There's a lovely cosy log fire, just right for this weather!...

We come here often because the food and service are consistently good so we’re never disappointed. Looking forward to being able to eat outside in the lovely garden next time, although the open fires are fabulous, too.

Great spot for Sunday lunch and a casual night in the week. We’ve been coming here for three months and always feel welcome. The staff are all fantastic! Special mention to David & Heather.

Had a brilliant Senior Citizens lunch here today. The food was exceptional, and made all the better by the friendly and professional service from David & Heather. Will definitely return. X

We had reserved an area for our corporate guests to come and enjoy a bite to eat after the Wilmslow Half Marathon, we weren't sure of numbers and times but they couldn't have been more helpful. The 'Sunday roast in a Yorkshire pudding burrito' suggestion...

14 of us went for Mother’s Day ! The pub was very busy but the service was excellent , and efficient , especially Macie . The food was delicious and there was a friendly atmosphere ! Will definitely go again !

Had a lovely Sunday lunch last week food was spot on and the staff were really friendly especially David the manager made sure me and my family were looked after

Myself and my family visited this lovely family pub today and throughly enjoyed a Sunday roast. They all came out really quickly, which I was very impressed by as it is clearly a very popular restaurant with plenty of other families also enjoying a Sunday...

The place could be so lovely but ……its resting on its potential. Basically it needs a bloody good clean and the food is well below average. When even the chipolatas get served looking they have stewed in warm water with a peculair appearance to one...

We had been wanting to visit for a while so we agreed to go for a good old Sunday roast. Me and the partner ordered the mixed roast, visually looked great but tucking in the meat quality was seriously below par, especially the turkey. The...

The food was good and great to bring dogs in but the service was really really poor. Waited almost an hour for 3 sandwiches and a couple of soups and the majority of staff just weren't friendly

Not busy but service less than good. Incorrect drinks orders, food average, small portions and very expensive for what we were served!

Fantastic Roast! Full of flavour and a nice portion size. The young lady looking after us was lovely and ensure we had everything we needed. Will be back for sure.

Visited The Frozen Mop. Three Sunday roasts and the Yorkshire pudding was a very good generous size enough to feed 2. The beef was cooked to perfection and the pork and turkey equally delicious. One of our party was vegetarian and ordered the cheese and...

Had such a fab experience when me and my daughter visited. Food was delicious I had a roast dinner and my daughter a nutroast which we both thoroughly enjoyed. Staff were very attentive and so friendly. Pity we didn't get any names but everyone was...

Visited the Frozen mop on Saturday afternoon and will not be rushing back, the bar service was shocking just 2 serving and one faffing around putting glasses back on the rack whilst people are waiting to be served. Ordered food and although some of it...

Friendly service. Good location. Food was excellent. Drinks a bit pricey. Staff particularly caring. Why not consider offering a mid week carvery ?

An absolutely wonderful lunch. A meal for 33 people must have been a challenge but they did it beautifully. Everything came out on time and was superb. What a wonderful place, good food, good staff. Will definitely eat here again.

Remarkable service from two very attentive front of house. We were made to feel most welcome and looked after very well. Food was delivered hot and was delicious. On this occasion we selected light lunch options. However the Menu is varied and tempting and so...

Called in on Wednesday afternoon no booking but welcomed and accommodated us for lunch. Food amazing ( try the fish and chips!) and the service was brilliant (David) Nothing too much trouble Will definitely visit again.

We visited again last Thursday,myself with my wife and children, and were so impressed with the quality of the food, and the superb service of David, who welcomed us back again, that we visited again on the Sunday, again welcomed back by David, who is...

Family get together all courses came together food all hot not long to wait for following courses very attentive would recommend lovely warm atmosphere and lovely friendly staff and very efficient

We have been here lots of times and have always found the food to be excellent. This time we preordered the Christmas menu and found it to be a bit hit and miss as the crispy belly pork was anything but and the mustard sauce...

The best roast we’ve had out in a long time. We’re normally left disappointed but this was delicious. Will definitely be back

I have visited here the last three weekends due to sorting out my mum's house so I am not local. On each visit, we were made to feel really welcome including the dog. The food is very reasonable and of high quality. The last meal...

We had a lovely evening here, the food was great and the staff were all lovely and attentive. Will be back! Thank you

I was so upset about this meal, especially as it was a family meal and we came here knowing we would be looked after as we regularly visit. As much as the service has been up and down over the last few years the food...

Had a very enjoyable Birthday lunch yesterday in lovely relaxed surroundings. The staff were very attentive and the food was excellent. We had the daily roast for our ‘main’ and the roast potatoes were just the best ever! Thank you David and your team. Keep...

My friend and I visited at lunch time on Friday 4/11. Tim and Dave wouldn't do enough for us. Sat us by the fire as we were feeling the cold. Lovely food. Will definitely be back.

I used to really like The Frozen Mop but since it changed hands I’ve found the visits disappointing. The meals are expensive for the quality and the service has been slow the past couple of times. A shame because the pub itself is a nice...

Visited last Sunday with family and friends. Plenty of delicious options on the menu but couldn’t resist Sunday Roast with all the trimmings and the biggest and most delicious Yorkshire Pud ever! Veg lovely & fresh too. Couple of friends had specific dietary requirements and...

The mop is a very friendly pub and restaurant the staff led by Tim and Dave are great The food is excellent and they make you very welcome and you can bring your dog into the Pub side which is a bonus

This is myself and my partners 2nd time at the frozen mop and once again it was fantastic. The food is delicious but what makes it so enjoyable is the staff that work so hard to provide such a relaxed and cheerful environment! Special shoutout...

Had a wonderful meal, the food was hot, fresh and really tasty. The manager David looked after us and made our night really enjoyable. Really worth a visit, will definitely go again.

This cozy restaurant has left the very best impressions! My partner and I were amazed at not only the quality of food, but also the service. The staff was great and made our night - Will definitely be returning!!

We have been attending The Frozen Mop after recommendation from a family friend almost 18 months ago. Each and every visit is always fantastic from entry to exit. Food is delicious, variety of options to choose from the menus and the staff are so attentive...

Had a great meal and the hospitality was excellent. Would certainly come and again. Though David and the staff looked after all of our needs.

My Wife and I along with our son, had a really Fantastic Dinner experience here, the food and service was top quality, the menu was explained very professionally by David who was excellent at his job, he certainly is a very good manager, he made...

We had a n amazing meal and the manager arranged for us to have a curry sauce with are fish and chips,it was perfect. We cant wait to go again thanks Dave .

Excellent meal Dave and the staff always look after you grate food grate fish and chips my favourite restaurant and pub.

Received a very warm welcome from David and our waitress (sorry didn't catch the name). Nothing was too much trouble for either of them. Food was was of a good standard and beautifully cooked. Great atmosphere. Highly recommend. We will be back

This lovely place has been a family favourite before but it’s so lost it’s charm. Poor service poor food and a horrendous wait left us very disappointed.

My Wife and i visited for lunch at the weekend. It was our first visit and we expected a lovely setting with quality homemade food. Sadly that wasn't the case....First up I ordered their Scotched Egg as a starter which was excellent. Really tasty and...

Disappointing. Not worth the above average price tag. No Moretti available. Staters cold, oven chips with the main course. Toilets awful, not cleaned, this was not late in the evening.

I’m not one to write a bad review, very much the opposite but after spending nearly £80 on a Sunday dinner for 2 people I feel it’s only fair that I let people know what they’re letting themselves in for. We ordered a lamb sharing...

The Frozen Mop has changed its identity many times over the years, and it was quite a while since we had last visited. So, we went with another couple on Saturday, arriving about 7.30 pm, and were surprised to see barely a handful of cars...

Our first visit to The Frozen Mop proved to be very disappointing. Whilst the restaurant was not particularly busy, the service was poor. Whilst the staff were pleasant the length of time we had to wait to receive our meals was far too long -...

Food is brilliant, the staff are lovely and we go for meals there all the time and would recommend to anyone. Sunday dinner is great and the services is smashing.

Went with friends to have a relaxing meal we had great food, fabulous service, lovely drinks. Thanks

Had a wonderful meal looked after by David love the ambiance food is great and felt very comfortable thank you so much david

We used to love the Frozen Mop but what is going on?! We had booked a table and nobody greeted us or seated us. The restaurant wasn’t busy yet it too ages for our food to come. We ordered off the lunchtime menu and it...

Its been a year since we last visited but the Frozen Mop is just as good. Four of us called in without a reservation but we were seated quickly and made very welcome. We opted for the 3 meat roast dinner which arrived to the...

Where do I start… we are regulars at the Frozen Mop both midweek and Sunday Lunch. The staff are so friendly and welcoming and David has to have a special mention as he is just brilliant. Today our family of six came for Sunday Lunch...

Went for a drive out and passed this lovely welcoming pub decided to call in for a bite to eat and wasn't disappointed freshly cooked food my daughter and I had beef burger and chips and my partner had pan fried trout and we throughly...

Terrible service from one manager, very rude and made us all feel awkward. Have visited before numerous times and never had an issue but was our first time visiting this year. We never got asked how the food was, which is basic customer service and...

Been to the Frozen Mop on numerous occasions and had good meals and service but went for a roast and 3 of the meals had burnt Yorkshire puddings that were inedible so we asked for replacements which weren’t much better and in fact one was...

We visited the Frozen Mop for the first time this year after discovering it to be a partner restaurant to the Churchill Tree. Knowing the menu at the Churchill we ordered the Crispy Beef Salad and Zarzuela, expecting the same quality meal but both were...

Went for Sunday dinner with the family. Service shocking we sat there for 50 mins with half of us missing drinks ( 4 of us ) asked 5 times for the drinks , no apology still no drinks. Food came it was nice but I’m...

Visited for lunch on Sunday. Traditional roast menu. Worryingly our food arrived within about 5 minutes of ordering . The yorkshires were freshly cooked but everything else was reheated. Generally disappointing, I wouldn’t recommend.

Can recommend this lovely pub to anybody, came in with my family on Saturday night the lovely manager called David really made us feel at home from the minute we arrived till we left, he was very helpful food was amazing service was excellent ....

Family visit to celebrate son's birthday and fathers day. On arrival fantastic greeting, David ensures everyone was happy with the table chosen, the surroundings inside and out are clean and tables well organised not bunched up to increase numbers. We received prompt service menus drinks...

A brilliant night was experienced at the Michael Bublé and Neil Diamond tribute night. The restaurant manager, David - who has a very professional approach to the public - made everyone feel more than welcome through out the night. His hospitality is second to none,...

This is a fabulous pub not only is it friendly clean but the meals are awesome with plenty of food . The staff are very nice and in all the pubs I have visited over the years this one stands out . And a big...

The experience started as we parked our car in the car park. David the manager was outside tending the mulch that had dared to stay on the manicured path to the entrance. This was the start of a lunch time outing that was enjoyable,entertaining and...

I had Sunday lunch here on 8th May with my daughter and a friend. The service was excellent, David was a star, and the food was also excellent and plenty of it. I’ve never seen such huge Yorkshire puddings! We will definitely be returning.

A fantastic night and made extra special by David who made my mums birthday special. The singer was amazing . Fantastic atmosphere . Good food . I will definitely be going back to more events. Thankyou for making my 86 year old mums birthday special...

Arrived a few minutes early so it was suggested we waited with a drink… no problem. We were seated on time, table was okay if a little dark. Menus were brought swiftly and orders taken promptly. Then we waited and waited and waited. Eventually one...

We went here on Saturday evening as a party of 8 (two families). The pub has a great homely ambience and the staff are really attentive. We were mainly served by David who was very helpful. Everyone enjoyed their meals so we will definitely be...

I called in yesterday evening without a booking but was welcomed by David and was looked after such a nice atmosphere with delicious food we were a family of 4 and felt our experience was a warm friendly one thank you to David and team...

The food and service here are excellent. The Main Menu has plenty of choice and is supplemented by a specials menu. I had the Moroccan Curry with Chickpeas and Turkey last night, it was delicious. The managers and staff take great care of all of...

A wonderful family friendly restaurant with great service and scrumptious food. The kids and parents love it. It always a winner x

Our server David was incredibly warm and welcoming, and the service was second to none. The food was delicious and timely. I had the Thermidor and I've not tasted a better one this this; all credit to the chef. Aside from the great service and...

On entering received a great welcome from Victoria, we were given a choice of tables, we sat outside as it was sunny. Victoria was very attentive without being intrusive. Making sure we were given time to read the menus and make our selection. The Mop...

I booked a table for today aswell as it being Easter Sunday it was my husband's birthday. Also the first birthday without his mum, she passed away late last year..my sister in law and her partner joined us aswell as our son and daughter. On...

Thought we'd got lucky being able to book a table with 3 hours notice on Good Friday. By the end of the night we realised why. Had heard great things about this pub over the years but never got round to making the 30 minute...

13 of us went to for my niece's birthday dinner celebration and had a great evening. The food was really lovely, no complaints from anyone, which is unusual! David really looked after us very well and kept us entertained with his friendly service and jokes!...

A family of 7 for Sunday lunch. We had the lamb to share and it was absolutely gorgeous! All our meals were good. The service was fast and friendly. We will be back. Definitely recommended!

Went out for an early Mother’s Day treat. The service was extremely slow, the meals were delivered wrong, the drinks order was wrong & it was overall frustrating. No toilet paper in the disabled toilet & the hand dryer didn’t work. Food was ok, nothing...