Pret A Manger in Ealing - Phone Number, Reservations, Reviews

A really nove pret with nice staff

I did not get what i ordered i received only 1 item of the 4 i ordered. not happy

neither of my 2 items arrived. just a mystery baget...

So I have been working from this Pret for about a month now, and im really enjoying it. The internet is surprisingly good! The staff are always sooo nice! Especially Mohammed and Rob! Always super friendly, its a pleasure to chat with them each day. They close the upstairs part of the shop at 5, which is a little early considering the shop closes at 7:30. Around 4pm it seems they turn the aircon up full blast...but when I ask they turn it up. Sadly we do get homeless looking people sleeping on the couches upstairs, but they have never bothered me.

EDIT: Pret has been in touch and sent me a voucher. Good customer service in the end! Much appreciated 👍🏼 Got charged for a cookie I ordered. It was missing in the bag! Realised as I was already on the train. £3.50 in Pret's pocket! Shame on them.

I have given such a low star rating as the toilets were covered in faeces and not toilet roll. The staff were friendly when being served however they were so busy to rectify the problem when asked staff!!! Very expensive experience for such a poor facilities

ordered a variety of foods from Pret Ealing. The kids sandwiches consisted of stale bread, at least a day old and poor filling. Contrary to how Pret;s food used to be this is neither fresh, nor generous and overpriced at that !

Both fruit pots expired on the date that it was delivered, while this is likely allowed, they tasted borderline to almost rotten. Also, the salmon and egg breakfast half baguette came as a bacon and egg instead!

Ordered my food from here was expecting a drink and croissant but the driver spilt the drink making my croissant wet looking at this looked like the sticker to prevent spills wasn’t stuck on properly so in a hot weather i couldn’t enjoy anything leading me to order else where so overall cost me about 20£ for a drink reported to uber who said they can’t do anything the driver begged me not to leave him a bad review but nevertheless i’m the one who suffered

Getting tired of getting wrong orders from Pret. This is the second time recently. The staff need to be trained in identifying items and packing.

Well Bingo On Time. Fab Service. Thanks

Restuarant did not put cutlery and food was not hot enough, but driver was polite and professional

I Hate prets STRAWs if you get a cold drink you have to drink it straight away can't enjoy it as the straw breaks!

Normally over the years no problem but now 2 hairs in my cheese baguette sandwich Never going back

The only thing that makes this place worth visiting is the card entitling you to 5 drinks a day for a month. A large percentage of many of the coffees is comprised of foam. The queue system at this particular Pret is ridiculous, as customers must stay huddled together in a corner to await their drinks. One or more of the toilets is usually out of order. The upstairs closes by 5, although the downstairs closes at 7.30, which results in limited seating and a filthy downstairs toilet.

No Oat latte in evening. Always runs out of oat milk.

It runs out of Oat milk after 2 pm everyday. Its been a week now and the trend continues. Staff do not any answer why they can't order more oat milk.

I have not received my order at all this is disappointing the order was preparing for at least 1 hour all I ordered was an latte and pastry can’t take that long to prepare a small order in this case where the order goes missing what should I do ?

I don't normally visit Pret A Manger. Not that it isn't a splendid place to enjoy a hot or cold beverage and a snack meal. I chose an Americano coffee that someone kindly bought for me. It was one of the best cups of coffee that I have had in a long time. Thanks to the helpful, friendly staff.

They close the upstairs seating early so the staff don’t have to clean which is inconvenient. Had to leave as the seating was all in use ~ mainly by people not consuming pret products but instead using the internet. Be better Pret!

Someone else’s order was sent to me! I of course rejected the delivery as it was someone else’s. No sign of my order. Pret Ealing’s phone number is not working, so not contactable and neither Pret nor Just Eat have refunded the order, even after several hours. Awful customer service by all concerned.

Good Job in the wet conditions. Thanks

the complete order did not arrived

All pret they brew green tea at boiling water instead of 80 degrees, and the quality of their coffee has dropped by 90%. Not recommended also the customer service there look like they are doing you a favor by making you the coffee I paid for 🤦‍♂️ I'm sorry that I use the subscription every morning for which I paid and you offer it to your customers 😆

Probably the worst Pret. Some of the staff don’t listen or pay attention. Worst service level of any Pret I have ever been to! Large area of seating upstairs is very stuffy as they dint turn the aircon in.

A regular spot for lunch, but desperately needs renovation.

Very Nice Delivery Driver. Thanks. Happy Easter

Hello, One item was missing from this delivery. I ordered a Tuna & Cucumber baguette along with 3 other items and the baguette is MISSING. This is not the first time this has happened with a Pret delivery. I even wrote in the notes "Please double check that all items are correct" I AM VERY DISAPPOINTED

For some reason I was sent a cup of warm milk instead of my espresso. Perhaps you could give me a Credit? You Guys have Always delivered The Goods. Not really a complaint, more an observation! Best Wishes, IAN KERR

The coffee is good, but the atmosphere for study or work is not very good. The food is tasty and cheap. The service is good, the workers are always friendly and help if needed.

Friendly delivery driver. Thanks ☺️

Thanks. Bang On Time despite the rotten weather! 😃

Very bad for deliveries. Deliveries come with items missing. The order is accepted , then it is delivered short. Happens too often, lost a customer. Good foods spoilt by a terrible delivery service, again and again and again. Never a decent apology. Cannot contact them on the phone. This is no way to run a business.

2 items missing - once again. Now I finally give up on Pret A Manger. Too many short deliveries.

Supposed to be open at 6:30am , went there today 6:55am no food or breakfast items asked the lady at the counter , her response was it should start coming , she dint enen bother to check the kitchen her attitude was pathetic I even asked her if she can please check in the kitchen all she said was will come after some time , could not be bothered , definetly not one of the Good Pret out there there are a lot better Pret not sadly near here , Avoid this place if you are travlinng to come here

This has been my local Pret for over two years. This is the worst the store has been, they have removed the best staff including Danny. The running of the store and the vibe has completely been destroyed! Such a shame, will be cancelling my subscription

my order was never delivered - cannot contact pret a manger - very bad service. some idiot on a delivery motorbyke went past my house - I was standing outside - saw me waving, drove away with with my delivery. YOU HAVE LOST A CUSTOMER .

Pret’s good name and quality hot food ruined again by Just Eat, as they (again) gave the driver another order in a polar opposite direction, adding 2/3rds onto the journey length and time. Coffees cold, hot sandwiches barely warm and soggy from the formed condensation. Considering Just Eat’s sole purpose is to deliver food, their business model of loading drivers with multiple orders, regardless of compass bearing, guarantees they ruin food. This has happened multiple times now. It’s almost a co

Ordered 2 x banana cakes but got 2 x bananas instead

Sandwich wasn’t toasted, drink didn’t include straw, lumpy drink

Had my usual ham & cheese croissant but all of them were burnt. I always go to the counter to ask for a fresh one / not burnt, but they always say that's how it comes out.

Dont deserve a 1 star. Xavier and Kimroe on just a few minutes ago gave horrible service. All coffee drinks and orders after mine were prioritised and my chai latte ignored. I watched them do this and pointed out i was waiting before and they said they didnt care. Shameful. I will complain to head office, i asked for a manager they said no

Third Pret this week to day they don't have coconut milk. In fact, no nut based milks at all. Wish I'd cancelled my subscription.

This place needs an overhaul - very broken down establishment - I’ve been to Prets all over the world and this is the worst example out there - no good especially for how busy it gets. At least they could keep it clean!!

Shop is closed even before 6.30pm whereas it is advertised to close at 7pm. Really unprofessional !!!

I order a cheese baguette and got a packet of cheese and onion crisps instead I have photo

the 50% midweek discount made me order three days in a row. pret has become too expensive otherwise

I wrong food. A falafel & halloumi how wrap instead of the Swedish meatball hot wrap.

They always deliver the snacks that are stale and about to expire.

Ordered hot chocolate and tea. Realised people who purchased after me were getting their drinks. I ask and told they hadn't come through to machine. Was given drinks and had seen the milk had been sat on side a while. Tried it and said could I have hot one. The rude female server said it was boiling. I drank 3 mouths to prove it was cold. Her response to tell me no need to be rude and loudly tell the server to her right to make my drink as she wouldn't!!!! He made me a fresh drink, proceeded to tell me they had been busy as 1st day Xmas Market etc. Then said as got cream on top the hot choc may be cooler. It was super hot and perfect. I mentioned the other server had been unnecessarily rude and when I took my drinks she shouted, and a happy Christmas to you too! I had no issue or the fact I had to wait longer for drinks, it happens BUT there was no need for the female server to be nasty, rude, argumentative and sarcastic. Really let your team down and if I lived round here I would submit a formal complaint and follow it through until the end.

Item missing. The caramel shortbread

Google地图说7点关门，4点50的时候我刚刚点了咖啡坐下，服务员过来说咖啡店10分钟内闭店。然后客人们纷纷离开，我也跟着离开，到了对面的costa。然而一个半小时以后我路过这家店，店还开着。你们的服务员没事吧？？？？

The staff here are always so good. My only complaint is the food! Everything seems to be loaded with SALT! I have given Pret many chances, but even the bread is loaded in salt!

Thank you. Your Driver was very Kind; my buzzer wasn't working so he phoned my mobile and told me he was outside. That is Good Service. Best Wishes, Ian.

Overall, the place looked quite dirty, with stains on walls, doors, and door handles. The toilets were dirty, full stop and need deep cleaning. Underneath the coffee machine counter there was a lot of dirt and the floors looked dirty as well.

It's just disgusting. The floor in this shop is absolutely nasty. It desperately needs renovation and an intense cleaning. Everything is sticky, with thick residues of dirt in every corner. Even the front window is fixed with duct tape.

The employees of this branch give such bad service that I don't want to drink or eat enough from this branch anymore. They just pour boiling water or lukewarm milk into the glass and look at you with a smile.

I order quite regularly from Pret for lunch via Just Eat. Lately I've noticed that the baguette fillings have been very sparse. Like, where on earth are the red onions which should be in my posh cheddar baguette (as advertised) There was one tiny ring. Now I'm not a petty person but at almost £6 for this item I expect a decent amount of filling in it. Rant over. Bye Bye Pret

Got the wrong item and delivery took an hour to come

Very rude customer service from the blond lady working evenings.

Wrong items sent. Very disappointed 😡

My Tuna Sandwich (Representing 20% of the Order) was Omitted Entirely! Why Was This? I want a Credit Note of at Least £4.50. or a Full Monetary Refund Back Into My Card. I would Like this Matter dealt with as Soon as Possible. Also An Apology and Explanation: it wasn't even a Big Order. I await your answer. Ian Kerr.

No toilet available and nearly all the tables were taken up by one person with a computer, our group of 4 had to split up and sit at two separate tables. Not great.

Went today Sat 6th Feb. for Frappe. It got ready immediately. I was surprised. The guy handed me one that was already made while back. The frame layers were separated and was warm. After 1 sip I returned back and questioned it . The answer was shrugging the shoulders . NOT EVEN APOLOGISING NOT EVEN OFFERING A FRESH ONE

Standard, good pret food as always!

My order is missing 3 items 1 very berry 1 almond croissant 1 açai almond bowl

I did not receive the breakfast tea

got some sort of a savoury thing; but not the Ham & Cheese Sandwich I Ordered. Refund maybe? Ian.

Smiling through the Rain..it can be a tough Gig. thanks.

Terrible Ordered 2 sandwiches Both missing! Melon was on the turn

I believe that Pret A Manger Café has the potential to provide a better customer experience by addressing the issue of rude staff behavior. It would be beneficial for the management to invest in staff training programs that emphasize the importance of friendly and respectful customer interactions. Encouraging a positive and welcoming environment will surely attract more customers and enhance their overall dining experience."

Your delivery service is very poor, you need to train your driver how to speak to customer he was so rude because he went to wrong door. Not my fault if he was sent on a wrong door. I had his tip ready but he was so rude so I didn't gave him any tip. Next time I will be ordering with dilveroo because there dilvery driver are present when they dilver.

one of the 3 items was missing - how can you miss out a baguette ?

Delicious food, quick delivery. Double thumbs up

The staff is very rude, it is the first time I feel the indifference from London, this place literally asked old people to go home when it was heavily raining. Just because they are about to close. Cannot even give people 5 mins to wait until the rain stops.

Staff are absolutely lovely, I come here most days and always get a good service specially Esmerilda,she is always friendly and kind✨ Good consistency on the quality of the products.

Great place! Lots of space and seats. Huge assortments of different sandwiches and great coffee! Recommend to visit!

The chai latte taste horrible, as they have changed it from sachets to just a liquid syrup, in Ealing branch. Paying £3.45 for a syrup and some hot milk, that’s a ripoff though. Get the sachets back please!!

Super cheap company.... Asked for a cup with ice and they don't give there standard cups but super thin and small plastic ones.

Tuna baggiet with mushy smelly cucumber:( Not good, very dissaponted

Staff always super friendly and nice :)

Very bad customer service and toilets were very dirty with flies and smelly

The place needs a good deep clean and to replace some of the chairs and tables upstairs. The sandwiches have become really expensive and my toasted sandwiche was soggy. So overall, not a great experience 👎

Nice hang out place… Good customer service.

Disgusting coffee made from leftovers.

The staff is rude and unprofessional and disable toilet is most disgusting place i have ever been. Went there to change my child and couldn’t breath how dirty is there! When i wanted to complain to manager they told me it’s not there and regarding my complain staff didn’t had any reaction to it. I hope special organisations will come and have a look at this place properly. Because it’s absolutely unacceptable.

We came to the place 1h before the closing and they told us sitting areas upstairs and downstairs are closed. No idea why. Ground floor was packed. Ridiculous and stupid

I asked one of the staff (Nabil) to wait for a friend inside as its so cold outdoors. He was so welcoming and humble.

They forgot my hot chocolate I paid for

£5 for any sandwich and a bag of chip fit breakfast is not a bad deal, but better to have a hot drink alternative to the chip is better

A useful stop on route (outside ULEZ perimeter, as of January 2023!) In which to use my Prét à Manger monthly coffee subscription..! And, all the better when the loading bay outside is free for a quick parking stop! Quite a busy but well functioning branch.

Nice soups, and love the matcha latte with soya milk. I regularly go to Pret.

Super busy but love the coffee here though

The tomato cheese & ham croissant was soo overcooked it was inedible. Such a shame as it’s my favourite.

Great. Good discount which brings ut down to their in store prices, free delivery

Do not believe their opening time. Often close earlier than the time shown

big place, you can sit upstairs, big choice of food, reasonably quick service

Wrong sandwich sent which I didn’t eat

Staff are absolutely lovely, I come here every day and always get a good service. Good consistency on the quality of the products

I bought it an apple fruits . And was off …