Nando's - Park Royal in Ealing

It was amazing food but it was very slow, I saw the staff just taking with each other not even taking the orders to the tables and there was about 20 orders that needed to be served

the service is amazing and the staff is very proffessional,helpful and cheerful especially a great man called "Ali" and " yunus " on the cashier

The place is nice however the chicken liver was dry and garlic bread was burnt. One waiter named Mohammed known by the name of Mo approached us to ask how the food was. As he learned that I didn’t like the food, he apologise and offered me new garlic bread and informed me that the chick livers are not grilled anymore, they are cooked Separately, hence why they are dry. But Mohammed was kind enough he gave us chocolate care on the house. We are very pleased by Mohammed service, such a pleasant team member to have.

We love this nandos the food is always great and the staff are the reasons why it's our favourite branch! Today Kevin Louis went over and above with the my family and this is something I will never forget and I'll keep returning to this branch and not any other.

Food was really good, service was great especially by Mohammed

Mohammed was very helpful and nice

Nando tasty food as always. Nice decor, friendly staff and good atmosphere. We all enjoyed our visit and the kids ate all of their kiddies meals.

Jay left us with the most pleasurable experience at Park Royal Nandos. Thank you :)

Jay was very helpful with me and my friend today! Amazing customer service

Was served by a lovely man called Mo, he was amazing and very respectful.

We had a great time at Nandos all the food came out quickly. Mo was very friendly and accommodating as were all the other staff who gave great service. However the halloumi cheese portion was very small.

It's Nando's. You either love it or hate it, but if you do love it, you know there's nothing quite like that peri-peri kick. The chicken is always juicy, the sides are consistently flavorful, and the casual vibe makes it the perfect spot for a laid-back meal. Whether you're there for a quick bite or a relaxed dinner with friends, Nando's never disappoints. ** this review was brought to you by ChatGPT... because AI too, loves peri chicken **

Kevin Lewis such a nice guy definitely needs a raise he helped us with our missing food and even took our pictures for us thank you Kevin Lewis!

Had a great experience at this specific branch, always come to Park Royal to play games and treat myself to a cheeky Nandos. Jayden is a great nandos employee that I often see working at this branch, he greets me upon entering with a smile and makes sure my food standards and satisfaction is always met! By ensuring that my orders are complete and tasty! Big up Jayden!

Was very busy but staff was amazing! Made sure our lunch was buzzing! 🙌🏼

Well the food is amazing, lots of sitting and parking space.

Food was disgusting. Not normal Nando’s. I would avoid like the plague.

Yummy food and excellent service.

Came in with Family Monday evening yesterday service and food was excellent, Ali manager was very helpful and went above and beyond with our special requests, Best service we every had in any Nandos

Absolutely poor service. You have to get everything yourself. There is a reason I haven't been back at this Nandos for a long time. My bottomless drink was told it would be here in 5 mins after the food came I had to ask 2 people. Two of the women are absolutely lazy on the floor, the only real helpful guy was the oriental man. It seems like other tables are having issues to. Would defo recommend investigating 28/01/25

Food was good and everything good

Great service and Mohammed and Jada was friendly too

Lovely food, amazing service especially by Lamia, she was so sweet and caring and really went above and beyond for us!

Today I had the worst experience I’ve ever had in 10 years of coming to Nando’s. Ali the manager had no clue how to manage today the food was horrible. Awful spent £200 unhappy is an understatement

beautiful absolutely beautiful, banger sauces aswel

The food was amazing; that was not the problem. However, staff were generally rude. There was a unnecessary lack of caring from them (especially because it wasn't busy). Even more so, one staff member came over to the table and took everyone's plate away even though some people hadn't finish. A ruined birthday, to say the least.

Good customer service does not take long to get your food.

I requested that we not be seated in the crowded section of the restaurant due to my severe headache (half of the restaurant was completely empty). The couple in line before us was seated in the completely empty section, but despite my repeated requests, we were given a table in the noisiest part of the crowd. We will never return to this restaurant due to the rude staff.

El restaurante era perfecto en términos de la cadena Nando’s. Fueron muy sensibles en términos de nuestra orden, ya que nuestra anfitriona era Lamia y ella hizo lo máximo para asegurarse de que apreciábamos el servicio. La comida llegó muy rápido y se cocinó no como si fuera rápido. Ella era muy servicial. Cuando ordenamos nuestro desierto, como ella aseguró llegó en un momento adecuado justo después de nuestro plato principal. La comunicación de ella fue 100% transparente y claramente tuvo una muy buena respuesta al servicio al cliente. Kudos a Lamia, ella era extremadamente atento y cauteloso.

No bottomless drinks available as machine was not working. Otherwise food was good

Always the go to place especially this branch for chicken! Been coming here for years. Perfect for birthdays, parties, groups and even by yourself! Food is always fresh and hot. Best of all is the food is halal. The place is clean and tidy even when you get your own plates and they are hot from a fresh clean gives you that confidence. The drinks are good since you can always refill. Facilities are great where you can wash your hands without going to the bathroom. There will usually be a bit of a wait time but thats normal since this branch is always busy. Wait times can be around 20-40min. You will be put in a virtual que where you will be notified of updates and you can monitor. Staff are always helpful and smiling. Parking is plenty available even without their overflow car park. Highly recommended! Would worry if you havent tried Nandos before! 🤨

I recently visited Nando’s Park Royal with my family of four, and although there was an issue with our food, Mohamed’s excellent service completely turned things around. When we received our chicken, it was extremely dry. We mentioned this to a staff member who came across as a bit dismissive and slightly forward when asking what was wrong. Fortunately, Mohamed stepped in and handled the situation with professionalism and genuine care. He listened to our concerns, apologised sincerely, and ensured fresh replacements were brought out promptly. Mohamed’s calm and friendly approach made all the difference. He turned what could have been a disappointing experience into a positive one, demonstrating exactly what great customer service should look like. Thanks to Mohamed’s outstanding efforts, we left feeling satisfied and well looked after. We’ll definitely be returning, knowing there are staff like him who truly care about the customer experience.

I recently visited Nando’s in Park Royal, and unfortunately, it was a terrible experience. The chicken did not taste fresh at all – it had a strange, off flavor. The mashed potatoes were equally disappointing, tasting stale and far from the usual standard. To make matters worse, I ended up with food poisoning after eating there, which completely ruined my day. This was such a letdown as I had expected much better. I won’t be returning anymore.

Wonderful food and friendly staff. Only issue is that orders didn't come together and it was about 10 minuites apart from each other but this could be becausethey were very busy. Everything else was perfect.

Lovely person who was looking after us his name is Mohammad making sure we got everything and taht we are enjoying our meal . Nando’s should have more people like him

Went to the restaurant with my cousins for a meal after bowling placed a order chips came correct but the double burger came wrong asked for Lemon and Herb and got a Medium sent the burger back which then left me waiting if I didn’t give eye contact with the another waitress I would still be waiting after she saw me came to see me and I explained what happen after that she came with my chicken burger service from her was brilliant she came to check on our table with a smile which is always great to see.

Thanks to Jayden for making us feel really welcome, he came to us about 3 times to check if the kids were ok and if we needed anything else, seated us were we felt comfy and had great manners. A young lad that’s been taught and bought up correctly, well done to his parents and family. Anyways, the food was great and came out very fast , nice and hot and cooked well, all in all 5 star service and food , had a good time with my family , thanks Jayden

Visited for a special occasion with my family. Staff were helpful, really friendly and looked after the cake we asked them to bring out later. Food tasted great as usual and will definitely be back

I recently went for a meal with my work team and was greeted and served by a lady called Stephani if I remember correctly. She was very polite and spoke to us all with great manners and respect. It was a big order from my group but she got the whole order correct and my meal was even cooked “well done” as I had asked. Throughout our time in the restaurant Stephani ensured we had everything we needed and was all comfortable. It was our first time in Nando’s in Park Royal and personally she was the most respectful member of staff I have came across in any of the Nando’s establishments. Thank you Stephani your time and efforts, they didn’t go unnoticed.

Ali , Mo and Andre were very helpful. Always paid attention and kept serving without hesitation and promptly. Fantastic service even when they always busy . Thank you

We had a great time - service, cleanliness, food.

I like to go there because the grilled chicken every time is the same, quality of food is good. Dine in atmosphere is also great because they have a very big hall, and last, car parking very easy because very big space for car parking.

Good place to go with friends and family.

Jayden was an awesome guy , he has been very kind each time we’ve visited , usually on a Friday evening , he always so attentive with families and good with the kids. Jayden is a fine member of staff at Park Royal and makes sure every visit is super comfortable , he’s very good at controlling the rush our que as well from what I’ve seen personally on many visits with my family, always lets the kids sit on the sofa if it’s too cold outside. As for food this time , burger buns were a little hard and the skin was a bit chewy on my butterfly burger but usually always on point , not sure why this happened this time but as usual , Hayden’s hospitality made up for it, asset to any company this guy is

Amazing service from mo ! Thankyou

Awesome atmosphere great leader Jada is great, amazing customer service

Service was slow but the food was okay! New fanta flavour isn't bold enough.

Had a great experience. Muhammad was a great server! Food came out quick and gave us everything we needed! 10/10 definitely recommend

when I went to nandos with my friends it was a lovely experience especially the worker Jaylan he was a very fast server and he was very nice and cooperative.

The food is ok but the service from lamiya just makes me come here everytime.she is such a JOY to see and works extremely hard.I hope her managers praise her hard work. She needs pay rise !

I just wanted to take a moment to share my experience with the staff member, Mo, during our visit. He was absolutely fantastic! From the moment we sat down. Throughout the evening, Mo checked in on us at just the right times, ensuring we had everything we needed without being intrusive. His friendly demeanor and attentive service made our dining experience memorable. Park Royal Nando’s are lucky to have such a great staff member. Thank you, Mo.

Ahmad Boraei provided amazing customer service. All 9 of us were happy with him! Would definitely visit again.

Was with my brother where MO host us and gave an amazing service, will be back soon , Thank you 😊

Such a amazing place, the food is beyond the expectation it was so good and tasty. The server and waiter MO is really amazing. Best employee i have seen ever so far.👍

Mila and Abdul gave me and my friends amazing customer service, will definitely be returning again

Good place and atmosphere, the food seemed correct to me. We ordered a chiken buttherfly and my children a mac and cheese. I would have given it 5 stars but the person in charge of receiving our order was in a hurry and did not really want to serve us.

Me and my girlfriend always come after the cinema to this Nando’s, which I think is one of the best in a country (I’ve been before to Surrey, Cotswolds or Norfolk ect.). I normally have bottle of wine, whole chicken and some sides/salads- all are good every time! I want to compliment manager Nika who always recognises us in a very busy place! It is very well run place. Well done to the team!

The meal was delicious but too much expensive , you exaggerate in prices . Salad tomatoes and cucumber by5£ , olives 7£ tooo much don’t recommad it at all

Not good ordered online recieved wrong items and had to call for a refund but apparently they don’t resend what you ordered! Now to go somewhere else for food

Today was amazing Staff were very kind Our food came really quickly which I was very pleased about as I was very hungry 😄. Hygiene was really good, our seats were good and we had good leg room.

Took the kids out for a quick lunch and I have to say it was quick . Very fast and efficient service , extremely polite staff and attentive, food tasty as always , we are Nando’s fans and we don’t get disappointed. Will surely return .

Big open restaurant plenty of tables plenty of parking same Nando chicken

Yoonis was amazing great service and a credit to the team!! Thank you so much

Awful staff with bad attitude, sort it out attafa

It is highly recommended. The chicken is just very good 👍 It's Halal

Very busy Saturday night but excellent service from the manager Ali and cashier Zahra. Food was good and would return. Despite it being so busy, staff were very attentive.

Amazing services Thank you so much for your fantastic service Thank you 🙏😍😍🙏🇬🇧

Having placed an order on the App I arrived ten minutes early dues to traffic and found that my order was ready. So it was going to sit for ten minutes until I arrived. It was a take away order and the manager said they didn't have any cutlery to take away!

Hey, Me gustaría dar las gracias a Jayden, nos estaba recibiendo el 28 de septiembre, estoy muy contento con su servicio y saludos amables masaje de él. Nos ofreció una mesa cómoda para mi familia. El servicio fue muy rápido y buena comida caliente. Gracias Jayden por hacer mi noche especial.

Great service from stephani! Very friendly staff

The tall guy on the door was amazing

On arrival Jayden was very friendly and helpful, all the staff were very welcoming, great service and experience especially as it was clearly busy. The food came out hot as should be but not often the case!!! So well done to all of the team 👏🏾

I love the food ther with my firends and my favourite keg worker

It had been 10 years since I've eaten in a Nandos. Chicken was juicy and hot, service was polite and fast. Only I expected more chicken for the price we paid for a platter

Best nandos I’ve been to so far! Food was piping hot, fresh, Fino pitta for once was constructed great. Friendly staff. Very spacious place with loads of seats.

Top busy, fresh food and great atmosphere

Love Nando’s and go all the time. Thanks to Mohammed for the impeccable service, I will be returning to this branch again!

very nice place amazing food , served by a worker called mohammed . very kind and helpful and made my experience better .would definitely recommend coming here

Very poor management, it used to be one of the best Nando’s now it’s the worst. This staff has the rudest customer service ever seen.

Love coming here, it’s our regular place staff are very friendly especially Nandana who is always happy to see us and make sure we are well looked after.

Spicy peri-peri dishes with kids menus. Desserts range from ice cream soft swirl to a warm chocolate pud.

I have requested the Manager to lower the Music down for 5 minutes till we eat our food and leave (which is on the table ) as my partner suffers from brain tumour and had a surgery done recently. The Man said it’s a company policy that the music cannot go down. I haven’t heard a more ignorant comment then this. Its an eatery place and not a club that im walking in. Fix up Nando’s Park royal.

Can't go wrong with this Nandos. It's Halal and has a cinema, arcade, bowling, pool, laser tag, escape rooms and other restaurants around.. and free parking!

Great food and plenty of parking. Staff may change a lot, but the food is perfect. Best of all the food is halal.

Nando’s is always super good and convenient…..

Lovely service by Jayden, took great care of us. Thank you

Such a lovely branch. The staff are always so friendly and helpful. Everytime we go to this branch we are served by Jaydan who never disappoints to give the best service! I highly recommend eating at THIS Nando’s!!

Excellent customer service from the manager Ali. Have been visiting this branch for ten years but today was probably one of the best visits thanks to Ali

We went on a weekday evening and still it was very busy and lively. Usual nandos service and food

Ordered 2 corn on cob, only 1 has arrived. It costs me £3.28, but Deliveroo only refunded me £0.8. Totally unacceptable!

Service was amazing. We had an issue with the food and the staff sorted it out very quickly. And the food was amazing!

Great food and good spot for kids. Really easy to use the app to order and staff are very attentive. Had great options. Something for everyone.

Best customer service i have ever received in my whole lifetime at Nandos. Mila was really helpful and would always recommend going here again.

Received amazing service from Yunus.

the day was bit hot no fan arrangements outside sitting areas

Nandos quality is going down...

I recently visited Nando’s and had the pleasure of being served by Dzhwar. He truly made my dining experience exceptional! From the moment I walked in, Dzhwar was incredibly welcoming and attentive, ensuring that everything was perfect throughout my meal. His knowledge of the menu and his recommendations were spot on, and he went above and beyond to make sure we were comfortable and satisfied. The food was amazing, but Dzhwar‘a excellent service was the highlight of the evening. I’ll definitely be back, thanks to him!

Islamia made my experience at Nando’s feel really welcoming and wanting to come back. She gave the best customer service! Going above and beyond for every customer needs. Always so happy and helpful. She is a credit to Nando’s Acton and they should feel very lucky to have such an amazing employee! Thank you Islamic, for caring about the customers experience at Nando’s. P.S apologies if I have spelt the name wrong! :)

Excellent service and food. Little parts of the chicken were a bit overcooked but didn’t affect the overall experience, definitely recommend

5 starts for Abdul !!! The place was very busy and there was misunderstanding created with the available tables so I was about to leave, but he came and sort it out the situation with professional attitude. Thank you !