Deli#1 in Ealing

Review of Team Leader at Britmanjee.com I had an extremely disappointing experience with the team leader at Britmanjee.com. During a recent visit, we ordered macaroni cheese, which was clearly intended to be charged at the take-away rate, not the eat-in price. A simple correction was raised by Intard, but the team leader’s response was entirely inappropriate and unprofessional. Rather than addressing the matter calmly, she reacted with an insincere smile that came across as overtly sarcastic and dismissive. Her tone was condescending, and her manner of speaking was unnecessarily rude and offensive. What should have been a minor issue quickly escalated due to her attitude and complete lack of customer service skills. It is deeply concerning that someone in a leadership position would behave in such a discourteous manner. This interaction left a negative impression and reflected poorly on the business as a whole. Respectful communication and basic courtesy should be the minimum standard—unfortunately, they were absent in this

I usually visited Nandos myself with friends and family usually Ealing branch also dined at other brunches at Chiswick and at central London even my whole family visited Namdos a lot but what I experienced on 5th of April was seriously dangerous situation few days ago went with my cousin we dined in at 9pm I think the manger was her Name Helen she was very helpful and we got our food in good presentation and was warm and fresh we enjoyed it but we couldn’t finished it so I had to take home some chips and quarter of chicken next day I was having it for my lunch I start to choking and start screaming from pain went to bathroom and throw up in sink and my sister found piece of back metal as you can see on picture was stuck in my throat making me bleeding for bit was really scared this is gave me nightmares I never had in my whole life such experience to have piece of metal was in chicken, we thought this piece of metal is from the metal brush where the chefs clean their big grill we’ve seen it a lot of times probably every costumers can seen this , the way the clean their big grill before they put their new chickens over the grill, we went next day to speak to them at Ealing Broadway brunch and spoke to tall man with beard he was the manager he took my details and phone number and it’s been few days no one has called us not even apologise I will need to escalate this to the head office and take it further this really dangerous situation it could kill people and no doubt it will happen to others too . I have no intention to make bad reviews about this restaurant as we loved it but what I have experienced have really gave me nightmares seen piece of metal in my food and the fact no one had ever contacted us about their dangerous services .

Food was amazing and my waiter Mohammed was excellent as usual always makes my stay and food 10 times better

A hidden gem! Fantastic food and outstanding service!!!!!!!!!!!!!!

Nice reception with great service. I had mushrooms to start and the Asian Burger as my main. Both were served piping hot and in good time. Thanks.