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The best restaurants serving Fast food food in England
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Delivery
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Outdoor
84 Opinions in 2 websites
I visited this place after a long break, and it's clear that the owners have changed, and apart from the name, it has nothing in common with what it used to be. I'm giving it one star because giving less isn't possible! The service is very slow, the food is awful, and worst of all, there's a lot of mess there. The fries, before going into the oil, were dumped from the freezer into a basket that was sitting on the floor!!! I believe places like this should be shut down by the appropriate authorities!!"
75 Opinions in 3 websites
Really disappointed this time. Always use Ozutz as they’re usually good. Order placed at 6.26pm. Was showing 35-50 mins which is understandable for a Saturday. Called at 7.57pm to check. Guy said it was on the way. Southwick is 5 mins tops. Turned up at 8.15pm, 1hr 49mins from order. Some food warm, others luke warm at best. Had to microwave the pizza to re-heat. Couldn’t microwave the rest due to salad. They also forgot the drink with the meal deal. Probably time to try another. AJ.
69 Opinions in 3 websites
35 Opinions in 2 websites
Brilliant little food van... Hot dogs are amazing and the burgers are divine. Lovely staff aswell.. Top notch!
32 Opinions in 2 websites
Very yummy and refreshing! The Mangosmothie was so fresh and the wrap in Italian style very tasty. Also very kind and nice ladies who served and made the food.
4115 Opinions in 4 websites
Dear Burger King Customer Service, I’m writing to share my disappointing experience at your Hatfield branch on 14th December at around 6 pm. The service I received fell far below the high standards I’ve come to associate with Burger King and what you promote as part of your customer experience. According to your website, Burger King is committed to providing customers with great food, served quickly, in a friendly and welcoming environment. Sadly, my visit did not reflect these values in any way. When I arrived, all the staff were at the back of the store, leaving no one at the front to assist customers. It was extremely difficult to get anyone’s attention. When staff did briefly come forward, they avoided engaging with customers by turning their backs or making no effort to assist. It felt like we were being actively ignored. When I finally managed to get someone’s attention to place an order, I was told to use the self-service machine instead. The till was clearly operational, but it seemed like the staff just didn’t want to serve customers in person. This came across as rude and lazy, completely contradicting the welcoming environment Burger King claims to stand for. Later, when I needed to use the toilet, I discovered I needed a code to enter. Once again, it was an uphill struggle to get staff attention. When I eventually received the code, it was mumbled by a staff member who refused to face me. I couldn’t read it clearly, and when I tried to clarify, she continued to mumble with her back to me. Another customer nearby experienced the same dismissive treatment and even commented on the staff member’s rude behaviour. The entire store had an unwelcoming and negative atmosphere, as if customers were an inconvenience. In stark contrast, the McDonald’s located across the street was busy, vibrant, and full of energy. Customers there seemed to be enjoying themselves, which made the poor service at Burger King even more glaring. Burger King’s website emphasises delivering an exceptional customer experience and making customers feel valued. My visit to the Hatfield branch did not come close to meeting these expectations. I urge you to address the service issues at this store by providing additional training and holding staff accountable for their behaviour.
1270 Opinions in 4 websites