The best restaurants serving British food in South West Scotland

my friends and I came into this restaurant for a few drinks we ordered on the app when the drinks got brung over the waiter was rude he she whatever the gender was asked us for id we showed he she our ids this person then claimed he couldn’t accept my id? I asked why he then replied in a cheeky manor “ur underage this is a fake id” which it is not a fake id, he then went and spoke to his manager , we then saw the waiter walking around while we had been sat for 10-15 minutes waiting for someone to come and talk to us, the waiter then returned and said he couldn’t give us alcohol then rushed away from our table in a hurry, my friends and I were then sat there confused and annoyed, my friend then went up to the manager and asked for a refund. The restaurant straight up refused to refund us. Horrible customer service in here!! At the very least they could’ve had someone with the proper knowledge to check our ids again or they could’ve gave us a refund

Went to the pizza night last night for September Weekend absolutely great food was all fresh and amazing selection staff lovely helpful and friendly well done

Great food great hospitality and a good live band at weekends

Order the captains meal, the chips were ok but weren't hot. The fish batter was rock hard and could of put a window out. Very little fish underneath and the fish didn't not taste right at all and I honestly can't put my finger on what it tasted like. It was like a chemical taste. We all got asked if we wanted white or brown bread and then didn't get any until we prompted the staff. Wouldn't recommend.

Prices are slightly higher than average , however the food and service more than make up for that. The menu includes a great range of gluten free options

Beergarden surprises with comfort and space. The service was impeccable

Was only there for the music, but with good friends, and loved it! 😍

Food was cold and was late by an hour my break was only half an hour so never even got to eat the food shocking

Applebank provided my family with a lovely spread after a funeral. They were very kind and helpful. The food was good and the service and staff were amazing.

Old man’s pubs with some characters. Bar staff very nice.

Absolutely stunning food, fantastic service as always. Long time visitor. Will be back soon! Perfect in every way as always!

Turned up at 5;30 for a birthday meal with my mother who is disabled after a stroke, got ushered out the door with absolute disrespect not even allowing my mother to have a breath before leaving. absolute discrace of a once great pub.

We’ve been twice recently to the Torrance restaurant; once for business lunch, and again tonight with family for a meal. Food has been excellent on both occasions, nice ambiance with lovely service too. Thank you to Millie looked after us very well tonight.

Such a lovely spot! Dropped by Freckleton for a quick break and totally loved it. Had a cappuccino and their toffee chocolate cake – both were delicious. The place is super clean and cozy, which made it even more relaxing. Staff were really friendly and welcoming too. Definitely coming back!

Firstly, I did try to make these comments privately to the venue, but have had no reply to my request for a contact (sent nine days ago). This is what I planned to send. "We were guests for a lovely evening out with friends last night, which is why the evening should have been memorable. You were busy, we were happy to wait for our table. Orders were taken for drinks, but one drink was forgotten and instead of two Slimline tonics and one regular, we were brought two regular tonics and one Slimline. We made do with one of each. In a top class establishment, I’d expect wait staff to operate a ‘silent service’ method where they adopt an easy method of marking their orders pad to enable drinks to be delivered without interrupting conversation. Obviously you don’t train staff to do this, or it appears, to train staff at all. When the waitress came with the missing soft drink, she put it on the table when the person’s hand was outstretched to take it. She did this without making eye contact with the customer. If it’s your policy to do this, she should have said. We were taken into the dining room and seated. Only some time later, when asked “Are youse ready to order?" did the waitress realise we had not been given menus. Incidentally, I’ve yet to come to The Canny Crow and not be addressed as “youse”. One guest asked for bread to be served with starters (he wasn’t asked if he wanted brown or white bread, maybe you don’t have both?) It didn’t come without a reminder. When it did it was supermarket white bread. More bread would have been handy with the pâté which came with approximately a quarter of a slice of toast.“It was nice, but when you eat pâté on its own like that it’s like eating lard.” Why did you skimp on the cheapest thing on the plate? Four out of six mains were served. We couldn’t start eating as we had no cutlery. After some time we had to ask for the other two mains. One of our guests went to the bar and asked for “knives and forks” the waitress brought knives only. We had to ask for vinegar, we weren’t offered it. We helped ourselves to mayonnaise. Service was so slow that by the time we ordered Irish coffee it was after “last orders”. It had been announced (at 10 pm), but this meant that you lost revenue. To top it all, someone started to vacuum when we were still in the room. I had no idea you closed so early, but a polite word to the person who booked would have prevented the ignominy of being virtually thrown out. Throughout the evening, it appeared that unlike previous managers, the person in charge stayed at the corner of the bar, and appeared to be a barman, rather than the person making sure the place was running smoothly. Staff were pleasant, perhaps not exactly friendly, but the blame would appear to lie with management who have failed to train them in the basics. If you want to incentivise them, remind them that you have plenty of American guests and they will benefit from high tippers if service improves. I’m telling you all this because I want The Canny Crow to succeed. I love the venue - it’s a bit out of the way and an expensive taxi ride home, but it would be worth it to bring guests to a world class venue with a stunning view. It is NOT worth risking bringing guests who I want to showcase the best of Ayrshire to when the service is so appalling. Frankly, you should be ashamed of embarrassing your guests. "