The Waterside in North Ayrshire

Food and service excellent today. Children well catered for too. No problems accommodating an elderly wheelchair user. Only downside was lack of parking in disabled spaces due to inconsiderate parking by other guests.

Stayed an overnight,dinner and breakfast was beautiful, staff are lovely very friendly and professional, hotel is stunning,rooms are really cozy and clean definitely be booking again 😊

What a wonderful overnight stay we had checked in to a lovely girl at the reception wish I got her name but we checked in on Saturday the 19th at 4pm am sure they can work out who was working. We then went to our beautiful spacious cosy room with a wonderful view of the sea. Dinner was also amazing to star the lemon chicken both me and my wife had then we went on to have the braised steak pie with wonderful creamy mash and veg. And indulged then in beautiful desserts Breakfast the next morning was fantastic wonderfully cooked and before hand plenty European bits to choose from first. Waitresses where polite and helpful The hotel has direct access to the beach at the back we went for a nice relaxing walk We had an all round lovely relaxing stay just what two mums of little children are looking for

My son and his wife were on a short visit from Canada so we decided to take them, along with our daughter and teenage sons out to lunch. Your hotel has a good reputation in this area so we gave it a try for a family lunch with you on Saturday and all of us were very impressed. Great service, friendly, knowledgeable and helpful staff, pleasant decor, and above all excellent food. We shall be back!.

Perfect dinner and stay for family get together! Amazing views and wonderful food with good selection of choice and wines !

Just returned home from a 2 night break at this hotel. Lovely place with real friendly staff. A great place to stay if you want a stay somewhere dog friendly by the beach. Staff couldn’t do enough to accommodate us with our rather large dog. We will definitely be going back again. Weather was shocking ( it is Scotland) however that gave us more of an excuse to sit and relax in the bar area.

1 . After waiting 20 min for service we walked out.Hotel not at all welcoming.staff inattentive and tables littered with dirty glasses and plates.We won't be back.

I reserved a table for dinner for 3 of us. When we arrived, we were greeted in a timely fashion, but waiting staff were unfriendly, something we really had not experienced before during our 2 week vacation in Scotland. Initially, we were seated at a table in a crowded area, so I asked to be seated at an available booth by the window. We were accommodated. Overall, our meals were good and served without too much of a wait. We were friendly with our server, but she just seemed to be in a bad mood.

Great service. All the the staff we encountered were very nice. Acceptable waiting time for food that was hot and tasty. Good value for money. Liked it so much we returned the next morning with friends for breakfast. Breakfast was excellent value for money and,again, all the staff were very nice. The views outside are wonderful. Free snacks and water, reasonably priced doggy menu and separate eating area for people with dogs. Blankets available if you want to sit outside and it’s not very warm.

Meeting with old friends, with a grandson and dogs in tow. We were greeted with a very warm welcome by the warm and friendly staff. We sat outside on the terrace which was well set to accommodate everyone. Lots of doggy water bowls, all sizes and a selection of doggy treats to reward well behaved visitors. The food service was quick and efficient and much enjoyed. When next in the area we will return.

Six of us there for late lunch, restaurant not very busy, but still took nearly an hour to get main course after our starter had been eaten. Very poor service for a quiet time in restaurant. Food was good but what a time we had to wait on it. Waitress apologised for our wait but manager never came near.

Pleased that we popped in for lunch to this place. On a warm and sunny October afternoon it was perfect to sit outside surrounded by palm trees. The food was good. My ciabatta with ham and cheese was tasty and our friend was happy with seafood chowder. We will be back!

Lovely hotel. Nice decor all over including the rooms, which also had good facilities. Staff are friendly , helpful and provided great service The food , including breakfast lunch and dinner were all excellent too. Huge portions! The hotel have their own access to the beach, which is great. Lovely garden area around the hotel where you can sit too.

Great location. Decor and atmosphere amazing. Fabulous menu. Service and food were out of this world. Very reasonably priced! Definitely worth visiting. 👌

Can’t fault this beautiful hotel, everything was superb, staff,room, food, views, can’t recommend highly enough

Not been here for a few years, but when we were going on girls night for dinner I suggested here as it used to be great. Was so disappointed. Firstly the prices have really gone up, and not to what I could say justified because the quality or portions have! Opted for fish and chips, now everyone knows fish and chips are chunky real cut home made chips…….. these were definitely frozen skinny fries. The fish was small, the salad was wilting. The ketchup watered down! So for dessert I thought go for the millionaire Sunday!! So sad, this was a small amount of sauce at bottom of bowl, with scoops of plain ice cream with a squirt of cream and the tiniest bit of cheap tray bake millionaire short bread at top! It was nearly £10 for this. I have had far superior for half the price. Sadly I won’t be back, can’t believe how disappointed I was and after me recommending this to my friends.

We had a fantastic meal today, the menu was suitable for all, to include vegetarian. The restaurant was spotlessly clean, the staff were excellent. Sophie, our server, was not only efficient but had a very good sense of humour - she should be commended.

Stayed at the Waterside hotel for 2 nights DBB offer, everything was prefect for us room, food, drinks and customer service.

i went here with my partner for an overnight stay. the room had a stunning view of the river and arran in the distance. our dinner and breakfast was beautiful. everything from our starters to our sweet was very appetising. the room was very spacious with a very comfortable bed. i would definitely come back for the night again

I went in for a meal with mum we had not been to The Waterside in a few years after a bad experience with our fish and chips we went today thinking things might have improved but it was like history repeating itself the fish was dried out like a frozen fish the batter saturated in grease the chips was dry and tasteless mum's was the same she though the fish tasted strange in parts of it the waitress was told how bad it was she gave us the choice of something else instead so I got the sticky toffee pudding which was ok but not great in small portion with a dollop of cream on the plate with crushed digestive biscuit along with a very tiny scoop of ice cream mum got her burger it was just as bad saturated in grease with greasy onion rings, although there was a discount on the terrible food served to us today we will not be back why pay the amount of money for terrible inedible meals when you can go else where.

Met up with our friends at this perfectly located hotel with access to the unspoilt beach. Relaxing walks and delicious food made an enjoyable stay. Our room was spotless with views over to Arran. Thanks to all the helpful and friendly staff who were welcoming and went out of their way to ensure we were looked after. Special thanks to Alyson Scott and Aimee for their kindness who made our stay even more memorable. We look forward to seeing you all again soon.

Took my husband here to treat him to lunch as he hadn't been before. I have been many times with friends. Went for lunch and had ciabattas which were absolutely delicious. And very filling. My husband told me it was the best lunch he has had in any hotel. Staff were very friendly. Hubby definitely wants to go back again. X

Had a voucher for an afternoon tea which we thoroughly enjoyed but disappointed after we finished at not being able to sit in a soft seat near kitchen as this was a pet friendly area and my husband has an allergy to dogs. We were told that the seats could be wiped down but if anyone came in with a dog we would have to move. It just seems pets come before humans these !! We do often like to relax on these seats after a meal for a few drinks and it frees up the table, unfortunately not any more as no other area is provided for a relaxing drink without a dog.

A gift for our Golden Wedding celebration on the actual date.We had a great time with you in our deluxe room, the sea view was outstanding and the food in the restaurant was amazing. The staff were very friendly and totally professional at all times. We will definitely be back. Regards David and Anne

Loved the casual vibe, but the service was excellent, and the food was delicious. Would definitely go back.

Great choice of food and excellent quality. I was particularly impressed by the waiting staff, immaculately turned out and provided excellent service, Aimee served us today. Will definitely be back

We were visiting family in the area a and made a last minute decision to visit last Saturday lunchtime. We have been at the Waterside previously (3 years or so) so thought we knew what to expect this time. Nice setting and layout but the...

My husband and I had lunch today (April 3rd). On entrance to the venue our first impressions were, lovely location, really nicely decorated. We were quickly greeted, the server could have been a bit more engaging and pleasant, however she may have had a difficult...

Our 30th Wedding Anniversary was made even more Special by our stay at the Waterside Hotel. Our room was Wonderful, Fabulously decorated, Magnificent Sea view, very very comfortable bed, luxurious bathroom with waterfall taps. A message of congratulations placed on the table for us. The...

Overpriced food and drinks. £55 for 4 of us to have a lunchtime sandwich and soft drink. The sandwiches were dry, the tortilla chips were stale and the side salad was limp and served without dressing. Uncomfortable chairs. It's a shame, because the surroundings are...

Lovely venue and staff but you’re having a laugh charging £5.65 for a pint of Tennents lager. Even the Hydro does a basic lager for a pound cheaper. Drinks very expensive here across the board which is a shame.

The starter was great but the main meal, shin and fillet of beef tasted like a school dinner. No cutlery was given for the main meal and I sat with an empty glass without anyone asking if I’d like another drink. Was looking forward to...

Visited The Waterside Restaurant on a day trip at the weekend with friends. First time, we've eaten there, although we'd passed it quite a few times. It did not disappoint. The first thing we noticed were the lovely, extremely helpful staff. The waiter/waitresses who served...

Second time we’ve been here and always a good meal and atmosphere, we come up from Hampshire every year and enjoy our food at the riverside. We met up with family on Sunday had a 3 course meal and no problems what so ever. The...

Excellent food and superb staff. Breakfast was excellent next day and waiting staff were exceptionally nice and helpful.

Used to visit the Waterside regularly pre-COVID. Was excited to be back and bring friends who were visiting Scotland. We hadn’t seen each other in over 3 years. I had no hesitation booking as always had great food, service and views in the past. Wrong...

The staff here are amazing - so friendly and great service. The food didn’t match up to it - ordered the Caesar salad with all on but bacon was cold and I couldn’t taste any anchovies. Was in a party, others had good food mine...

Have been here a few times pre Covid, so we came here for an early evening dinner. We both ordered the chicken and haggis wellington. The pastry was not cooked and was also covered in sauce, a soggy mess. The chicken was dried out. Made...

visited with friends over the weekend and found the restaurant and outdoor area extremely busy. service generally was great with the younger waitresses and supervisors all very attentive and pleasant despite being rushed off their feet. Food was good, nothing exceptional except the salmon salad....

Lovely setting, delicious food and great that such a nice place allows our 2 dogs. We had a great experience on the protected verandah area and can’t wait to return.

We visited here on our recent visit for our tea and wow it didn’t disappoint. The beef steak and burger we ordered were some of the best food we have eaten whilst in Scotland and the service was fab. Nothing felt like it was too...

Voortreffelijke zeebaars gegeten, met vooraf een heerlijke garnalen cocktail. Met daarbij een glas heerlijke droge witte wijn

I had dinner with my partner at the Waterside Seamill and it was very poor. £18 for steak pie which was over cooked or reheated. I thought I could smell wee then realised we where in dog friendly area and there was a stain at...

Thursday 12th may, decided to have dinner after a run down the coast and stopped at waterside restaurant seamill, big mistake, waited 30 minutes approx for main course waitress forgot to process the order, waited 20 minutes for table to be cleared,then waited 20 minutes...

Great food, great value and fantastic service. Beautiful venue situated on The west coast with cracking views of arran! Will definitely be back!

Visited for lunch with my wife, mum and our two young children and will certainly not be returning. Our table was towards the back of the restaurant, with two other young families had also been seated. At the end of our table two workmen had...

Good 👍😁 pleasant and cosy not too many people on my visit. The food was tasty and although not in a hurry to go back I would

Just had a very average meal in the Waterside Restaurant. I had a burger which was over cooked and the bun was about 5 days old. I NORMALLY NEVER EVER COMPLAIN However, I thought that they should be aware that something as wrong. I informed...

Hi, I just felt compelled to write a review following a visit that we made to "Si" - The Waterside in West Kilbride on Tuesday, 8th February 2022. I don't normally feel the need to comment but I did this time... My daughter and I...

My pal and I both ordered fish and chips and a glass of white wine and a glass of red wine. We were very disappointed in the food - it looked very nice, garnished with salad and mushy peas but it simply wasn't very nice....

Probably the worst experience I've had in a restaurant in a long time. Unbelievably slow at taking orders and serving. No one had any sense of urgency or customer service. Some orders were forgotten and we had to chase up. I had two of my...

Popped in here on a Saturday lunchtime and sat on the covered terrace area. Really nice set up, great garden area with seaviews and a good range of food options. Service seemed quite young and inexperienced which meant waiting times were slightly longer but didn’t...

We stopped here for a coffee on our journey back from Glasgow on 24th September, the more scenic route. Once we seen the menu we decided to eat and it was a good decision. The seafood platter for 2 was amazing. The service was great...

My husband and I went for lunch yoday, we ordered a glass of water and a glass of wine, the waitress came and took our order, I ordered a peri peri ciabatta my husband ordered the salt and chilli chicken tempura burger, we received our...

Excellent food, good choice of drinks, lovely place to relax and or formal, smashing venue. Really enjoyed a smidge expensive if you are not doing the set menus. But worth it

Had an excellent evening here while on holiday. A very extensive menu made choos8ng difficult but we weren’t disappointed with our choices. Staff were very attentive and made our evening more enjoyable.

Our booking was for 7.30pm and we arrived in plenty of time. The restaurant wasn’t busy and we got our table straight away. Drink orders were taken and drinks arrived promptly. However… after placing our food orders we waited … and waited … and waited....

I have wanted to visit for such a long time. I was not disappointed! The restaurant is beautiful. It has a real New England vibe. The staff are fantastic and the service was perfect. The food was amazing. Mussels in white wine cream and garlic...

We have driven past this restaurant many times and said we should visit it. Yesterday we did, and wondered why we had never been before. We thoroughly enjoyed it! We sat on the veranda , which gave it an American feel ( the hotel prides...

Called in about 1130 and had a lovely breakfast was shown to our table outside by Gerry (Assistant Manager) who was new to the hotel so friendly and helpful what a real pleasant and chatty young man Breakfast was salmon and scrambled eggs with lovely...

A very nice evening, waited a bit too long to be seated but very friendly and efficient service from there. Food served promptly and well presented. Unfortunately the beef fajitas were inedible due to the toughness of the meat in large chunks. Discreet and quick...

We visited the Waterside with friends from down south and were so disappointed and embarrassed by both the service and food. I had gone in to the restaurant the previous night to book and after waiting 5 minutes I asked at the bar if they...

Booked in advance by phone I explained I would be bringing a 7 month old puppy told no problem at all. On arrival we were told we were being taken to the dog friendly section. Puppy was placed in his small portable crate by table....

Decided to visit yesterday as a ‘last chance’ having had various bad experiences one way or another. Sadly it lived up to it’s missed opportunity status, food average and over priced, service is amateurish at best. Our food was delivered at different times and although...

Post-Covid, we decided to give the Waterside another try when it re-opened this week ... and it was OK ... but that was it ... OK. The decor, space, furnishings theme and ambience of this hotel / bar / restaurant are superb... but it must...

Great Welcome, lovely Staff. Ordered a burger at almost £15 so expecting something special. My Wife ordered the same but without pickle. After eating some side salad and dirty fries I bit into the burger and was instantly dissappionted. It was burnt and inedible.Almost broke...

The ambiance is nice and the staff are very friendly and attentive but the food prices are extortionate. It is not fine dining but it is really only pub food where you are paying £15.95 for a small burger/fries and £5 a pint. The selection...

A wonderful experience. The food was delicious and only £15 per person for two courses. The service was first class, and Amy was outstanding.

Food was excellent ,good portions ,well worth the money , but table was far to small for 6 people , had to put some of the food on our laps to eat it ,struggled for space on the table

Used this restaurant many times but our first trip back after lockdown . From sitting down until our food put on the table One hour sixteen minutes That was after the waitress spilled my grandsons apple juice down my sleeve. Portions poor and prices Way...

waste of time. staff clueless. orders not coming out (missing items) staff badly need training. they are not interested,and you are not made to feel welcome.

Staying at the Waterside for 3 nights with our awesome wee Chihuahuas (photos included!) Had such a relaxed and enjoyable meal. The staff were so attentive and friendly and were excellent with the dogs. The salt and chilli tempura chicken was delicious Will be eating in the restaurant again on our stay as the menu is so extensive and we can't wait to try more tasty food.

Was very excited to come here for our Sunday family dinner, unfortunately left with a very bad taste, there was hardly anything on the menu, the waiter had to come about 5 times and say they run out of stuff, then to get a main course that tasted like it was sitting under the heating lamp for an hour... the linguine was the worst I had to date, tasted like cold passata and overcooked scallops, wouldn’t recommend to eat here, the views are lovely hence why we came it’s just a shame they didn’t deliver with the food. Service was good they gave us free Martini to compensate the luck of things on the menu... won’t be back :(

Booked a table for dinner whilst staying in the hotel. Numerous staff walked by us not even acknowledging us before were taken to our table.Table was sticky and in middle of room with a draught coming through whenever the door was opened.There was an open kitchen where not one member of staff had their nose covered by their mask - one boy appeared to be wearing it as a beard net.Food was good although overpriced for Wetherspoon/brewers fayre style food.No satisfaction checks to see if we were happy and no offer of the bill - had to go up to the bar to request and pay this. Again was not asked if meal was ok when paying. Mentioned kitchen staff not wearing masks correctly which looked like the boy couldn’t care less.Breakfast experience much better in the morning with 2 nice male waiting staff looking after us. Again kitchen boy wasn’t wearing mask but this could be argued he was social distancing as was in himself.Would not recommend for meal in current climate.

We love the setting its beautiful & staff friendly but went this week for afternoon tea outside was booked. The couple that came later next to us had a dog which kept barking at another dog & peed in front of us on the outside sofa less than 2 metres away when we mentioned it to owners & staff They said it didn't matter covid 19 etc etc they could have at least apologised & sprayed it with anti bac, not impressed!!Never go on bank holiday.

Came here a couple of years ago and had a wonderful lunch. Decided would have a wee run to Largs so good opportunity to return. Wish we hadn’t overpriced and more like Wetherspoon fast food. At nearly £20 for seafood linguine thought I was in for a treat . What did I get overcooked pasta a few pieces of salmon couple of scallops and clams 2 out 5 hadn’t opened . Whilst hubby had tandoori chicken curry it was nothing to write home about and home cooked “chips” must have been left over from last night. Only good thing to say is it’s a beautiful setting and staff really friendly but certainly won’t be coming back .

Believe it or not our 11 Daughter chose this place as she said it looked great, so for our last night of the holiday so it was to be Wow she was right From the start warm and genuine friendly welcome with a bit of banter, Covid measures fully explained in a great way Then handed over to our waiter and best of a all a great table outside but covered over, great we a learning a thing or two from our European friends who do this so well The waiter took our drinks order then said would you like a water bowl for your dogs yep you got it dog friendly even with Covid measures The food was stunning, black pudding pakora inspired and tasted great, build your own pizza fo4 my daughter she loved it built during starters so could be delivered cooked with the main Meal Highlight mains 10 oz Ribeye made Surf & Turf with butter king prawns, tempura battered onion rings and just to be very greedy the best dauphinois potatoes I have ever had World wide same the best peppercorn sauce I have ever tasted The sea food spaghetti was also worth a mention no holding back on the expensive chunks of fish only slight downside with chilli the dish stands out without the over hot chilli bu5 do not be put off Some Like It Hot All sides Chips , Salad also good Well done all great location great food, amazing staff obviously well managed Awesome job guys give this place a go faultless in very difficult to mange times these guys make it look easy

Our family went for dinner Tues 18th August, the eat out to help out deal, fish and chips very disappointing, small overcooked and bones, tacos 3 of them and just green leafes with them, 5 out of 6 mains were not up to standard for the price you pay for a main course, very biz, to much of a rush, even with the 50%off deal was not worth it, best to avoid this place

Went along for a meal on the eat out to help out scheme! Wonderful food, service second to none from delightful staff, very attentive and knowledgeable! Will definitely be back

This was our first visit since lockdown.We did not like the very slow queue to enter the restaurant. There was one girl attending to the queue but it was taking her so long between guests. This really needs to speed up as it is ok on a dry day but it would have been dreadful if the weather had been different.The menu was good. Plenty of choice. Service was a bit slow even although there were plenty of staff about.Presentation and standard of food was fine.The tables were well spread out and a one way system in pkace for entering and exiting the building with hand sanitisers at both.A few adjustments and this could be a much better experience.

Great restaurant in an absolutely amazing location. We were a party of eight, four adults and four kids. The choice of food on the menu was well balanced with a good blend of seafood, vegetarian and meat dishes. The quality of the food was very good, only small issue was that one of the kids portions was small, probably aimed at younger kids. Our fault we should have checked before ordering. The staff were friendly and efficient and the restaurant itself is decorated to a high standard. The view from the car park in the attached photograph tells you everything you need to know about the location.

Second visit to the beautifully located restaurant. Unfortunately no improvement on the service. 20 minutes wait for the drinks and 30 minutes for the food to be delivered. Food was cold so obviously sitting under the hot plate. Loads of waiting staff but management should concentrate on the kitchen service and managing the back of house. It’s such a shame but it seem the reputation of service preceded everything else. One staff member was very attentive with great skills which we thanked her for.

First post covid meal out and it was amazing - the service in the main was great until trying to get a desert menu, the 15 minute did allow the meal settle, but still not good, however that did not detract from the earlier great service and brilliant food, well presented and beautifully tasting. Thanks for a nice pleasant evening out

Absolutely delicious meal served by Sophie. She is such an aspect to The Waterside, very polite and cheery.

Fabulous dinner with the family, the waitress shopie was very helpful and pleasant, always had a smile on her face. Would highly recommend.

A small bowl of macaroni cheese, piece of bread (which had been cut in half so it looked like 2 bits) and small fist size clump of salad...£14!!!!!My wife had the tacos (3) with meagre sides, she said it had no flavour, again, £13!!!We will only go for coffee and cake in the future, which is reasonable value.Staff we have always found to be friendly and attentive.https://www.tripadvisor.co.uk/ShowUserReviews-g616279-d2399292-r763645752-The_Waterside_Restaurant-Seamill_North_Ayrshire_Ayrshire_Scotland.html#

This was an awful experience. Firstly, we had booked for 5pm but still had to wait in a 30 minute queue. Had reserved a table outside however after asking 3 separate waitresses and then lying about having no tables we settled with a table indoors. No problems about the food it was fine other than being over priced. Such a strange restaurant, you can see some staff being rude to others, polishing cutlery beside our table etc? We waited 18 minutes for a bottle of cola and asked twice for its whereabouts. The staff didn’t ask us anything we had to get our own spoons despite an abundance of bored uncaring staff, we weren’t asked anything and ignored. The server rolled her eyes twice when taking our order (we can still see your eyes despite you wearing a mask.) So so bad you can’t make this stuff up. Genuinely the worst uncaring experience we’ve ever ever had, I’m shocked as to how a lovely looking hotel can operate like this. We’re still so shocked as to how ridiculous this place is. Don’t bother to ever waste your time or money here, wouldn’t g

Myself and a friend went to have some lunch on Friday the 7th of August 2020 at around 1 pm and told, we had to leave by 2 pm. COVID 19 regulation or table booking I can't remember. We were shown to a table and asked if we would like a drink while we decided on what to order.The drinks arrived 5 or so minutes later, good so far.20 minutes later we had to remind a member of staff we had been waiting 20 minutes, since the drinks arrived for someone to take our order.Order taken.Our food arrived and as you can see from the photos my friends light snack seemed the same portion size as my main course and half the price.But this can some times happen.My burger cane with chips that were mildly warm and onion rings that were severely undercooked. I couldn't eat any of the onion rings. As for the chips, not appetizing.Now the burger also was also mildly warm, the chicken in the middle was not hot or seemed hot.I did take a few mouthfuls to see if I was missing something.But no I couldn't finish it.I am always wary of food in restaurants when my food comes out on cold plates.A hot plate makes such a difference to keeping the food warm. And both, myself and my friends plates were cold.And even before we had tasted our food a waitress, as she walked by aakes" is everything okay ?" And was gone.So food, out of 10, is a 3.As for service we had to attract the attention of staff to order food and to get the bill. And even at the end when we paid the bill the lady said " thank you and have a nice day." Mostly to the mirror at the bar, not even looking in our direction by that time, she had swiped the card and got the money and she was off.Food, retrain the chef or fire.Waiting staff retrain on good customer service, look people inthe eye, look, scan the tables you are responsible for, to see if customers need assistance.I have never in, maybe 10 years,so wanted just to walk out of a restaurant, my friend did not want to make a scene. As you can see from the pictures a lot of food was left uneaten however not one member of staff asked the simple question, " was something wrong with your food ? "So overall not an enjoyable experience.

The location and the ambiance of this place is second to none - but sadly may not be enough to sustain it for much longer! I have been coming here for years and it’s so sad to find it go downhill each time I visit from London. The prices are inexcusable and the service mediocre at best!I met with a friend to take advantage of the eat out to help out government offer and even with the £20 discount the bill was still on the high side - and I’m used to central London prices these days!£8-9 for a (small) starter or dessert?! Ridiculous .

We went as a family of 4, greeted very friendly and shown to our table where we were told about the one way system etc. Drinks order taken and everything seemed fine. Had a look at the menu, as I've been a few times I instantly new the prices had went up quite a considerable amount, possible to take advantage of the eat out to help out scheme, who knows. So we order food, starters were OK not great but OK. I then had a burger that was clearly a frozen one due to the density of it, a bun that was solid and "dirty fries" that had a teaspoon of bbq sauce even less cheese and 3 pieces of half cooked bacon, at £16.95 (extra quid for cheese) you would at least expect a fresh burger. My son had a jack Daniels "glazed" chicken and rib combo.the chicken was infact just a chicken breast with cajun spice blend on it no glaze and 5 half ribs that had a splash of sauce after being boiled, again no glaze at £17 you would expect better. The service was good so we cant fault the waiting staff, however who ever is in charge of pricing and the cooking needs a good hard look at themselves. We will most definitely not be back, an I wouldn't recommend to anyone unless it's for a overpriced coffee

Wow! I went in to this restaurant with very low expectations after reading some reviews on here prior and boy was I right to do so. These low expectations werent even met. The service started off well with us being shown to a table on the mezzanine level of the restaurant and our order for drinks and food being taken within a reasonable time. However it all went downhill from there. Our starters came, salt and chilli chicken and the bruchetta. The brushetta was brick hard, my fiance has difficulty just cutting it and it also looked as if it had been lying out for ages. The salt and chilli chicken was overly crispy and lacked the salt and chilli apart from a side of sweet chilli sauce. After our starters were taken away I ordered more drinks to make sure they came before our main arrived. After asking 3 times for these drinks and going down to the bar to ask again they finally arrived when my fiance had finished his main course. Our mains were the steak and the fishcakes. Although the main parts of our main meals were just okay, the side dishes were horrific and we were severly put off after not having anything to drink with our dinner. And don't even get me started on the breakfast the next day! Overall the service was shocking and the food was not worth the money at all. I'm all for giving restaurants a try no matter what the trip advisor reviews are but it was not worth the time spent there or the money we paid. Staff need to be more attentive and the kitchen staff need a serious retrain if thats the type of food theyre serving for these prices.

I don’t know how anyone can say this place is not good, we have been loads of times and the food is fabulous and the staff are very helpful and polite Our only problem was getting a table at times as it was booked out alit if the time

Dropped in hoping to have lunch with my wife. With social distancing was happy to queue for almost half an hour. Finally got to the desk and asked 'what can I do for you? ' When she realised I hadn't a booking was told they couldn't take us. When complained we'd queued there was a shrug of the shoulders as if to say tough luck. Realise we should respect staff at these difficult times but surely there should be some respect for customers as well. Won't be back ever again!

Can I first say that the Waterside has always been a favourite place for our family over the years! I realise that Covid19 has affected the hospitality industry more than most and that you have to be praised on getting back to some level of normality. The service of the guys and girls was fantastic as usual! However on attending the Waterside on for my wife’s birthday lunch myself and my wife felt somewhat let down by the seemingly lower quality of food and the marked increase in prices! How it can be justified for over £7 for the starters especially the bruschetta! The mains portions are smaller with the quality of the beef burger being dry, the battered fish being a lot smaller than before with a poor quality tartar sauce in a paper serving pot you would see in McDonalds! The tandoori chicken sauce was very bland served with supermarket quality nan bread! The side of hand chips were overcooked and seemed reheated! Both myself and my son were having soft drinks where on receiving the bill found it was £3.30 for a soft drink! I looked up the Watersides menu from last year and found an increase of almost 25% on some items! On speaking to family at a small get together later in the evening they asked how our lunch was and on giving our honest opinion the were taken aback by our comments over the quality and value! The following day I revived an email feedback request which I completed honestly and submitted! I have not received any response from this. I can truly say that until I see a marked improvement in the quality and pricing structure we will not be returning to your establishment!

This hasn't been our first visit as we have been here before! What a beautiful Sunday dinner we have just had! The staff are fantastic! The social distancing and hand sanitiser in place is great! Thank you so much we can't wait to come back.

Staff are very friendly but beer and wine prices are extortionate! Nice clean facilities and are very Covid aware. Good outdoor spacious areas and good for kids outside. Only problem was as above mentioned.

This was a place we always looked forward to visiting when we came to see our family , we even had our joint birthday party there. We had lunch there yesterday and what a disappointment, we ordered the chef’s special mac and cheese, I am still trying to think what was special, was it the dry pasta, the watery tasteless sauce or the few strips of bacon. After some thought I figured it out ...it was the PRICE £13 + for something that I could get a microwave meal that tasted better. So I decided to wash it down with a soft drink, who would of thought you would pay £3.15 for a small glass bottle of Pepsi. There are places in the local area that provide better quality of food at reasonable prices, I will not be returning this chain restaurants anytime soon.

Fantastic friendly positive waiter Craig Speirs. Lovely food, nicely designed and a great location. Thanks

Came here on 10th march for a 1 night stay dbb check in was smooth room was really nice views from the room to the beach were good the jacuzzi bath was fantastic?staff are all professional food was really good but service at dinner was a bit disappointing sorry just how I felt but would definitely return

A view second to none lovely rooms . Fabulous staff Rebecca on reception and Craig in restaurant look after us always will be back again next week