Blue Lagoon in South Ayrshire

ordered fish and chips didn’t get told until after ordering and paying it would be a wait. Got my fish after waiting and there was a black hair right on top (I’m blonde so definitely not mine) wearing a hairnet would prolly prevent this.

Food never turned up paid for it with not food

i didn’t get ma order at all i want a hole refund

Avoid charged metro 8 quid extra just for pleasure of sitting in a chair to eat disgusted

1st time we have been in the Blue Lagoon chippy/restaurant and I can honestly say the food was awesome and the service 2nd to none, big thank you to Mike & Yvonne great service. Thank you

Great service from Yvonne & Mike

Went for lunch in the restaurant, went in told to take a seat they’d come take our order only 4 other tables in which had all been served sat 30 mins without even getting order taken so left. Ended up going elsewhere shan’t go back

Yvonne our server answered any queries and was so friendly while Ali the fryer had everything cooked to perfection Defo coming back again

Yvonne our server answered any queries and was so friendly while Ali the fryer had everything cooked to perfection defo will come again

Food nicely cooked and servuce from Yvonne was lovely.

delivery online.. food delicious.

Food ok. Customer service not very good delivery driver went to wrong address and had a very rude phone call with a member of staff just saying we should answer the door. just think we could of been spoke to a bit nicer as we do understand it’s annoying but my door was never chapped looked like the driver got the neighbour’s door.

over an hour late after lying on the phone call. and order was missing items. shambles

Amazing as always. Our server Yvonne is lovely, she's been our server many time and is always so lovely and comes and chats to us.

Sarah, Kim and Michael did us proud. The food was very good, as was the service.

Brooke was lovely, and michael great on the fryers Would recommend

Great food and service was perfect, well done to Brooke and Michael 😁

Served by Brooke and fried by Michael. Fab service and lovely food

The frier overcooked our meals, your food should be half decent for the prices.

Food came and the fritter rolls were slightly soggy, and not warm. Chips and cheese also needed to be reheated.

Order never arrived, phoned shop they said 20 mins, when I waited the shop had closed and not even a phone call!

Blue lagoon, we use them all the time, the fish is excellent, good size, & always fresh, very tasty! Keep up the good work BL! 5 stars!

Got served by the most ignorant chip wrapper ever.

Brilliant takeaway, special fish supper absolutely lovely they never disappoint

order was never delivered... they sent it to the wrong address then said they would re send it. it still isn't here.... after multiple phone calls. what a joke. I better get a refund.

Stopped to get lunch sausage supper advertised at £4:99 but that’s for 1 sausage so £5:99 for2.sausage both reheats burnt black on the bottom both must have been from night before as it had not long opened 12:00 noon chips scraggy.please avoid this shop as it’s a rip off That’s the last time I will ever visit.All went in the bin.Would not even offered it to the dogincase it upset him. You should hang your head in shame.people that sever that supper have no conscience.

No even got the food yet now says not taking orders use have done this twice now rediculous man c***s

Ordered around 3pm and the it was said the food would be delivered between 16:25 - 45. Phoned up at 16:55 when it didn’t show up and they said it would take 5 more minutes and it would be delivered. 30 minutes later and I eventually received my order.

order didn't arrive and when phoned shop 2 hours later still not left

Women behind the counters service was terrible, came in and made our order face was tripping her the whole time when giving our order was tutting away not even looking at us was asking her if they did a sausage not in the batter for the child because he doesn’t like it in the batter she was even annoyed by that question looking at us if we where stupid basically threw our change at us, and when waiting for our food, when customers where phoning to make a delivery was getting annoyed because the phone was ringing as well and once off the phone making remarks like what a stupid order, not one for leaving reviews but how this women has a job in there is beyond me.

Chips reheated and fish batter was chewy . Whats with the plastic cups ?? £3 for a can of diet coke ...wont be back .Glasgow shop is far superior

Kids meal never got a drink or sweets, rest of food was good

I have just returned home to discover my 17 year old step son ordered a meal from blue lagoon Alloway Street Ayr. He waited over 90 minutes without any contact from the restaurant to eventually be told that there was a problem with the driver and order would not be delivered. Driver was restaurants own driver. During the 90 minute wait he was not contacted at all and made several calls to the restaurant. He was advised that if he wanted the ordered he would have to come and collect. So he walked the 40 minute walk to collect his order only to be told he would not be receiving his delivery fee back and when he asked if he could sit in to avoid food going cold was told he would have to pay an additional charge. Order was incorrect and was lifted straight from the hot tray already wrapped so I can only assume had been sitting since original order. I don’t believe an adult would have been treated in this way, the staff and your company should be ashamed of taking advantage of a young adult who has just spent 3 months serving in the Royal Navy, who is to polite and has too much decency to call out poor behaviour, disrespectful service and is only home for a few days of well deserved rest. I complained directly to the restaurant who issued the following response, “We would firstly like to apologise about the issues with the order being delivered. Yesterday was a very busy night & we were let down by a driver which caused major delays in sending out the food. However your account of what happened is inaccurate. Our staff were happy to refund the £3 delivery fee on basis the order was being taken away. Your son initially demanded to take the food & be refunded in full, which we could not permit. He then asked to sit in with the food, which is a different menu to our takeaway & is more expensive, however we allowed this to happen on the basis the £3 delivery fee still applied to cover some of the cost. This would still have meant your son receiving food at a heavily discounted rate which we were happy to allow given the inconvenience.” ——— “Happy to refund delivery if it was taken away”, you would have no choice, you didn’t provide delivery. No one asked for a free meal but to be perfectly frank I think that’s exactly what I feel should have been provided and Uber (who food was ordered through) obviously agree as the provided a full refund which was in my account the next day. Not only was a ridiculously poor service provided the response to our complaint was extremely poor hence why I’ve posted it. It not only attempts to justify the unjustifiably but it question the integrity and honesty of the customer. I’m not sure what the morals are of the staff at Blue Lagoon Alloway Street but we certainly wouldn’t lie for free or discounted food from a fairly poor chippy. As others will see from my reviews we are full of praise for the vast majority of places we have visited especially when it comes to local businesses. This is a local business Ayr could do without. Marco’s and Reel Plaice amongst others are far superior on all fronts.

A piss-take. My younger brother ordered food from here on Uber eats, was taking a long time so he called and they said the delivery driver hadn’t arrived yet. Fair enough. Wait a bit longer (an hour and a half in total) and called again and they said he can either keep waiting for the driver to show or come and collect. He walked 20 minutes to collect and asked if he could get a discount for the inconvenience which they refused (they didn’t even bother to call to say the driver hadn’t shown - he had to call them twice). He then asks if he can sit in because they’ve walked to collect the food and didn’t want it to get cold. They said yes but took his delivery fee off him!! They’ve totally taken advantage of him because of his age, he absolutely would not have been treated like that if he was older. Handled terribly, the staff should be ashamed and need some training in customer service.

If I could leave 0 I would. Over 3 hours for delivery, no communication from store unless calling them, and when you do they say it's just leaving, call back an hour later and it's still in shop. never again, would understand if they contacted and explained but nothing.

there was stuff missing from our order ie juice which when I phoned the shop they did apologise for and said they had just noticed that it hadn't been sent and said it was being sent as they were on the phone which we thanked them for and said not to worry about it but all the food was saturated in grease only things that weren't were the onion rings ,mozzarella sticks and the curry sauce and all were good but the rest was really disappointing considering all the fryers in there for years

I wouldnt know how my order is as i never got it ")

Everything was good except the chips as were not great

Had to phone twice as waiting on order because we were due to go out

Placed order at 19.37 and still waiting on it at 22.05pm … not allowed to use the call restaurant option … still no order

Shocking service ordered about half 8

No order came - no call - no nothing

Very fast delivery, food was great :) thank you!

We stopped for lunch on our way to Edinburgh. Food was tasty, batter was nice & crispy. King Rib is something I haven't seen before but it was strangely nice. Reasonably priced and staff were friendly and helpful. The curry sauce was a little to spicy for our liking.

Very Nice . Was with friend from London and had a good meal in the restaurant. Staff Iain and Jay very helpful and pleasant .Very Clean .Large portion size. We shared which was just right for us ladies. Will defo go again when down in Ayr can see why its always busy.

Lovely staff, lovely food and willing to go above and beyond to help!

Maddie was friendly, efficient & made us feel welcome, she couldn't have done enough for us and even though it was late on when we came in, she was excellent.

Kim was excellent and very good customer service and chatty

curry sauce spilled all over bag and out of cup, onto the bag and my fish and chips - fish had bones and a bit of tail. Put straight in bin.

Fish was very poor . Clearly neither Cod or Haddock . Our local chippie offers Cod or Haddock at lowered prices and much better quality . Maybe this is Pollock ?

Got the chicken burger with salad and chips also got a chicken breast with chips both were cooked to perfection and tasted amazing! Service is quick and staff are all so lovely and help full. Also chips are the most fresh chips I've had in a long time. Would highly recommend 10/10

Visited for our tea, fantastic service from Jay and Ali, and the food was spot on. Freshly cooked to order. Thankyou. Will visit again if ever we visit Ayr again.

went for a carry out on a rainy sunday nite, service was poor, staff not very welcoming, chips were cold, portion was meagre (for a large), price was £1-20 dearer than all other restaurants, cafe's (inc chinese restaurants) for the same meal, as it was pouring with rain I asked for a plastic bag to put the paper wrapping in and try to keep it warm, was told it would be another 10p, I laughed and said no it was alright. Seriously I will never buy anything from the Blue Lagoon chain again, oh, and as suspected meal was terrible.

Very friendly, welcoming staff. Dog friendly and very clean. Would recommend a visit to anyone looking for delicious fish and chips in Ayr. Sarah, Kim and Michael were very friendly and cooked us amazing food.

Lovely special fish. Delivered hot.

Fantastic food and fantastic service. Been here in 2022 and things are still superb. Molly dog even got her on bowl of water and her own plate.

Fish had bones in it. Ate one bite and a bone stuck right in to my gums. The rolls had butter on them the size of a 50p piece. The chips were solid. Hamburger had far too much batter and was so greasy.

Good value enjoyed the Fish and chips.

Delicious special fish and chips.

Very good food especially the mac and cheese and fish & chips. Service was also very good. Highly recommended it if your in Ayr

Good food and reasonable service.

Food terrible, service really bad and woman at till area and in back kitchen handing money scratching her head no hair net then not washing her hands then cooking food, (disgusting) my breakfast was very poor toast hard, stated on menu sliced sausage but I got link sausage which I didn't request, bacon was fatty and half cooked , chips were disgusting, egg was hard potato scone soggy and everything tasted of onion when asked about it they told me they didn't have anything with onions but both myself and my daughter tasted onions My daughters single half pizza and single mac cheese was very mediocre. I also got 2 cans of juice. I was charged near £30 won't be back

The food is great and the staff are very friendly 😊. They also offer a Gluten free menu and the staff are very knowledgeable in this area. We ate here twice during our 4 day stay at Craig-Tara. Would highly recommend.

Popped in today for quick lunch. Service was great, friendly and attentive waitress, food was great. I noticed the same waitress serving a disabled customer who was there with their carer and it was lovely to see that she took the time to speak to the disabled gentleman and not just his carer. Well done Yvonne so nice to see these people being acknowledged.

one of my sausages had a part of it uncooked other than that it was nice

it didnt appear after ordered 6pm waited til 730 phoned shop said not far away, 8.03 contacted still no idea them didnt arrive ordered somewhere else

We had the BL fish tea double OMG absolutely yum yum and they do the halal option, you have to wait a little but 100% worth it, fish and chips were so fresh and tasty I defi recommend when in Ayr go to blue lagoon.

Nice to get a fish supper that's not greasy. Nice place to have a fish supper. Good choice on the menu and a very pleasant young lad as the server. Would come back.

It was amazing!! There was a lady who served us and she was so welcoming and kind!! And the food was top tier. Would definitely recommend this branch of blue lagoon !!

Popped in for a chippy tea last night and can honestly say I will be back the food was amazing quick and friendly service massive shout out to my server yvonne she was very professional and welcoming also Michael the fryer best chippy I have had in a long time..Will be back if only you could give more than 5 stars

Had the quick all day breakfast after the football (Ayr Utd 1 v 1 Partick Thistle), all day breakfast was served fast and was very tasty, the young lad that was the server was excellent very good customer service. Will come back again.

One of the worst burgers I've ever tasted. The shock of the price of it is a joke as well as soft drinks .£28. seriously get a grip.my stomach still ache n didn't eat the roll ..the chips were rotten .never go back here..stick to burger king next time....for your reply an sent email. The food standard is garbage. I'm now thinking in sending in a complaint to health safety standard ..your worst than Macdonald's

Food is starting to slip in the blue lagoons couple of times now I have been in, and it's been below par

Lovely meal for two this afternoon, the best fish and chips in the land. Service above and beyond and a great atmosphere, I would have voiced this in person if I hadn’t actually lost my voice presently. Cannot recommend highly enough. Thank you , and thank you for the rescue glass of water xx

My order is 30 mins late and itsstill has not been delivered,would like to know were my order is

The fish was absolutely amazing and the young assistant was attentive. Pity about the older females response when I asked about the portion size, she gestured with her hands and gave a look to her young colleague as if to belittle my question. It kind of spoilt our visit making me uncomfortable for the rest of our time there.

Food was lovely service was good! Very attentive maddi and darlene couldn’t have been any better! Thank you again I will be back with the family again soon

We called in tonight, the fish and chips and service was outstanding!!

Lovely fish suppers, really good curry chips and very reasonably priced. Very pleasant and welcoming staff (Ali, Darlene, lindsay & Madeleine. We had battered mars bars too yummy!

Really good suppers and great prices. The staff were friendly as well. 5 stars

One of the best gluten free battered smoked sausage suppers I have had! My baby daughter approved of the chips too! Thank you Yvonne and Michael ☺️ we will be back

lovely Fish and chips Super portions You wont be having hungry or disappointed

Always amizing well deserved 5 stars

We weren't told that the prices for sitting in are roughly double the prices on big display (take away). Nasty surprise, and moreover, food was rather low value for money. Avoid this place.

This Fish and Chips shop is very good and has a variety of items there was some vegans in our group and they said the vegan sausages were extremely good. The deep fried Mars Bar was so good I nearly bought another one the only thing was the lights were a bit bright and they had techno music would go again

Jay was welcoming and helped me get my first meal in 12 hrs. We had just gotten to Ayr and this was the place to go. I mistakenly walked in after closing but Jay never mentioned that, and Flavio, even though he had just thrown out the batter for the day, made some fresh after closing. Fantastic service and great price and portion. Jay and Flavio are the people you want to meet when it's late and you need food.

The woman serving didn't even look at us when we were ordering. She was also standing at the till chewing gum (or her gums) with her mouth wide open. I asked for a burger. She said, "in batter?" I said that I didn't think so but I'd go outside and phone home to ask. I came back in and said that it wasn't a battered burger I wanted. She just stood there so I had to ask if they did burgers without batter. All the time she didn't even look at us. We walked out because the service was so bad. It was as if they didn't want our custom. I'm not very good at describing this, but it was really bad service. I've always been impressed with other Blue Lagoons but this left much to be desired. If I could give them zero stars I would have.

Better going to Marcos round the corner much cheaper and better quality

Total rip off avoid. Food not great and over priced. Would not recommend very disappointed with quality of food poorest fish and chips ever tasted. Will not be back.

king rib was brilliant. next time im in ayr i will come back if in the area!

As always, the food from the Blue Lagoon is fantastic. Fluffy, Enjoyable chips and exactly what we ordered.

Only went in here as Marcos closed for holiday. Too expensive

I didnt even get any of the sides i ordered, as i ordered some stuff with my food but neevr got them, otherwise it was good

I'm really not someone who would leave a review (unless it's Very good) but I feel I have to on this occasion. If you are looking for a decent fish supper then steer well clear of this place, my son and I decided to order a delivery I went for the fish supper and a curry sauce. Now where to start? The fish was inedible batter was burnt but incredibly not crispy, I did find some fish hidden inside (I think I found Nemo) definitely a VERY small whiting took a couple of bites but was awful so threw the rest away, chips were OK ish just about enough to make two butties and the curry sauce (well it looked like a curry sauce) was bland with very little taste, so basically two bites of batter two chip butties and a few dips in the 'curry' sauce for £15:20 there are way better places that offer a far better supper in and around Ayr, my first and last experience with the blue lagoon.

We ate at the blue lagoon today at lunchtime. The food was awful despite cost being £30. Bread was hard at the edges. Breadcrumbs on fish totally solid and overcooked. Tea lukewarm and finished before food arrived some time later. Service was awful. I joined the takeaway queue in an effort to remind them we were sitting at a table for half an hour with no service at all. If you're passing this restaurant KEEP GOING

Lovely meal at the blue lagoon fish and chip restaurant. The fish tea was lovely and service was very quick. Nice, friendly staff who made us feel welcomed. Would I recommend? definitely if you like traditional fish and chips this is the place to visit.

Sit-in fish supper. Simply the best in town. Staff are just lovely and our server Siobhan was simply amazing, sweet and courteous. Took my daughter for lunch and we both felt pretty special. 10/10 I do however avoid this place if the girl with the town's worst customer service is working. It would be handy to know her shifts, to be totally honest, because the food is one million miles away from her attitude.

Lovely food delivered piping hot in super fast time ❤️

Lovely place. Great food, fish was lovely with golden crispy batter, chips were perfection and the young lady that served us was friendly and happy to help.

I order from Blue Lagoon on a very regular basis and always enjoyed the fish supper which arrives, hot and made very fresh that was until this afternoon... It arrived overcooked the fish fillets were tiny and the batter dark brown and very hard as was so overcooked. I am very disappointed to say the least and hope i never recieve an order like this again :(