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4135 Opinions in 5 websites
Excellent waiting staff, good food and nice place however the new manager is unwelcoming to say the least and spoils it. Brought in the kids with a friend and despite the place being almost empty made a huge fuss about seating us (Tuesday at 5:30pm). My mum mentioned she called a reservation of 18 people for a party because of her experience with him also.

3354 Opinions in 5 websites
Came here for lunch with wife and child. The location was great, overlooking the river, and good atmosphere in the restaurant. The waiting staff looking after us were very friendly, so was really hoping the food was going to match the same high standards of the service. We ordered a crab sandwich for my wife, Cornish fish finger roll for myself, salt and pepper squid to share, and I think fish and chips for our child (Altho can’t remember now). When the food came, I have to be honest, I was quite disappointed. The crab sandwich had what seemed like the smallest portion of crab meat I’ve ever seen (see attached photo). My Cornish fish finger sandwich was quite overcooked and bread a little burnt. And the salt and pepper squid was cold. Albeit it had been cooked through properly, but seemed like it had sat there for some length of time, and then subsequently served to us. My wife didn’t want me to mention the issues with the portion size of the crab sandwich (she hates to complain!), however I did mention to waiter the slat and pepper squid was cold. Without question he offered us another portion or take it from bill, which we opted for it to be removed it from the bill. I couldn’t fault the staff at all. They were really friendly and polite. I was just really disappointed the food didn’t match the high standards of the service. Not sure if we were just unlucky, but for me the portion of crab in the sandwich was more of an issue than the salt and pepper squid being cold. As the kitchen staff had knowingly put such a small amount in that sandwich and sent it out.

1943 Opinions in 3 websites
I booked this hotel for three nights and paid in full in advance. The first night was great — the staff were kind, professional, and everything felt welcoming. However, on the second night, I went to visit another town and returned to the hotel at 10:45 PM. To my shock, the entire hotel was completely shut down. Every door was locked. There was no one at reception, no staff, no instructions, nothing. I had no access to the building I had paid for. I called the police — no answer. I called the hotel — no one picked up. I was alone and stuck outside. After a long and stressful search, I finally discovered that the back door to the hotel was unlocked, and with some effort, I managed to push it open and get back to my room. Once inside, I realized I was the only person in the hotel — no staff, no security, no one. The hotel had zero safety measures, which is completely unacceptable. I am staying here for two more nights, which are already paid for, but I am extremely disappointed and concerned. If anything had happened to me during that time, the hotel would be fully responsible. How can a hotel — especially on a Saturday night — have no one at the front desk after 10:45 PM? And if that’s their policy, why wasn’t I told in advance that I needed to return before a certain hour? There is no communication, no support, and no security. This level of negligence is shocking and absolutely unacceptable.

1762 Opinions in 3 websites
Nice pub, great location, bit of a nuisance to get in and out from the garden though. Has been through a bit of a revamp over the last 2 years and looks good. Question for the Management: Is it normal for practising Muslims to pray in your beer garden? Were the women praying your customers or relatives? Whilst people can do what they choose, my party found this quite strange and very unusual for a pub beer garden. Having used this pub for the past 20 years, this is definitely a first! Also, if the weather forecast is dry and sunny on a weekend, you are likely to get busy. It would be good to have extra staff to clear the garden of plates and glasses for the passing trade. It was a little disappointing to see just 2 young girls running the front of house on a fairly busy day for the garden area. Look forwards to a reply. Thanks.

1749 Opinions in 4 websites
We visited for lunch on Saturday 29th March. Our waitress was Karin(or Karen - sorry!). She was wonderful. We all agreed that the service she provided was exceptional. Helpful, authentic, informative and just hilarious(!). I’m ashamed to say that I very rarely leave reviews however we all agreed that we couldn’t not. Thank you Karin, you made our lunch/afternoon!