The best restaurants serving American food in South Wales

Tried to order using touchscreen that told me order not accepted. Customers waiting for food and staff talking behind counter. Went to the other food outlet at the services instead.

Popped in for a drink and a bite to eat with my mum yesterday, we both had the mozzarella and tomato panini, it was alright, not fantastic but not terrible, it tasted very bland but it was edible, however we think it should contain pesto, my mum ordered a latte witch I believed she liked, i had a Spanish lemonade, they didn't have any fizzy drinks at all, they only had 3 to 4 cold drink options and my lemonade was bitter and sour, the tables were dirty and so was the floor, the rolls and paninis choices weren't massive, but at least they had some choice, very friendly staff but quite expensive, 6/10 experience

Worst experience ever KFC in general has lost it But this branch ignorant above themselves Will never use kfc again

This place is a joke! We have continually had the wrong order from them! So we stopped for a few months and ordered elsewhere. Last night we thought we would try it again as we so missed having KFC.. big mistake! We ordered through Just Eat. The food came in good time, but as expected we only had half of what we paid for! This totally ruined our night! Kfc Uplands wouldn't answer the phone after many attempts. We have contacted Just Eat and they are looking into it. £33 was spent, and we had approximately £10 worth of food! We also have contacted KFC head office. I warn everyone that this place is unreliable! The staff are probably kids messing about! Never falling for this place again! So angry and let down! 😤

I was served by a very polite girl called Cody couldn’t do enough for us, would go back there as I had service with a smile would definitely go back to the store especially If it’s more people like Cody 😊

Ordered 6 pieces varity meal. Waited for 25mins as they had no chicken and had forgotten my order. After a few trace up, my order was ready but the original receipe chicken I got 5 drumsticks and 1 chicken thigh. This is the 2 times I had the most drumsticks in variety meal (I ordered 10 pieces and 6 pieces before) I asked whether I could change 2 dramsticks to other part of the chicken but they said they had only got thigh and Dramstick. Stagfs are not helpful. My daught doesn't eat drumstick. Very very disappointed.

Very poor quality food. Waited over 30 min for very poor tasting food do not spend your money here. Gross

Service slow. Food warm looked like it been thrown on the plate. Salad cart empty. Waitress spoke very quiet so couldn't hear what she Was saying . No-one around to pay bill had to go to the bar

Food was ok, not the warmest The restaurant and toilet are not clean, especially the toilets yikes! The whole place has seen better days! Never seems to improve!

Not had KFC for about 5 months, usually not bad value and enjoyable!! After getting back from holiday we decided to order 1, I couldn’t believe the cost which was the first annoyance, when the food arrived it was the worst value for money, a boneless banquet £11.99 expecting to have something substantial, it contained 3 chicken selects, a tiny bag of chips, a small box of pop corn chicken which I think had 10 tiny pieces in it, and a coleslaw. We ordered 2 of these, a burger meal which was probably the only thing that came near to being worth it, and a tiny bag of chips and 3 chicken selects, with delivery it came to a whopping £51 pounds. Never again. I understand things have gone up but you certainly get way less.

Daniel was amazing. I can't believe how much of a laugh he was, he made my experience a memorable one ans I will certainly be returning again

AVOID AVOID AVOID called in with 7 family members after karting. Unfortunately had to give one star We spent £80 odd here for all of us. In one of the burgers there was a hair staff didn't say nothing apart from given new tower burger only to find yet two more hairs in the cookies. We all left feeling uneasy and stomach turning after it. Absolutely disgusting went up to complain staff not intrested in what we had to say asked for manger apparently he's busy. Sorry but whether he's (apparently) busy he needs to address the situation so iv taken to writing it here for people to see and read. Unfortunately I didn't take a pic of the burger but did for the cookie. Staff not wearing hair nets nor tied up in a bun no gloves been worn not from what I seen. I will never call here again I'd rather be hungry. I only hope people see read and take my advice and stay well away from here

Made a hefty order that included 2 McFlurrys (yes I’m shocked they had them also) Both were filled less than half full with one of them you could actually see the bottom of the container. When questioned on this the manager decided to tell me that the next time I complained to make sure I didn’t eat any (which was obviously not the case!). Her customer service was abysmal and when asked for her name to make a complaint she would not give which said it all. Knew exactly that she was in the wrong.

Ordered 2 mighty buckets for one at drive through. A bucket should contain 6 chicken pieces of different types. Got home and found each bucket was 2 pieces short.

I had a worst experience in Newport KFC, terrible food especially chicken. We left all the food and felt like throwing up.