The best restaurants serving American food in York Yorkshire and The Humber

I visited this venue on the Sunday just gone and found myself as a customer to be disrespected by what I believe to be a manager or supervisor. While ordering, the service was well presented and seemed genuine, but as I received my food and while I sat in the store, the atmosphere was disrupted by this one lady in a black shirt. She was seemingly rude to not only her staff but those of us in the store and it made the whole experience utterly unenjoyable.

AWFUL SERVICE! RUINED GRADUATION NIGHT. Went in on a Saturday night (27th July) to celebrate my sisters graduation, 7 of us. Went straight upstairs where the shisa terrace is and was told that it was all full and there was a waiting list. I asked how many people on the waiting list and was told 2 before we could be sat. The guy that spoke to us, Jamie, told us he could arrange a table inside in the meantime so we could sit and get drinks while waiting for our turn outside. So we agreed and ordered a round of drinks while waiting. 30 mins went by and when i looked round, realised multiple new groups of people have been sat at the terrace. When i confronted Jamie about it, he just apologised saying it completely slipped out of his mind. Then i spoke to the so called "supervisor" Mads and she just apologised saying "Jamie already apologised so what do you want me to do?". There was no offer for an alternative solution or other suggestion considering a group of 7 people bought drinks and waited over 30 mins to then be told "humans make mistakes". Of course we do, but, as a paying customer, I am also expecting you to fix your mistakes instead of shrugging your shoulders. Rude and clearly unable to run the place.

Expensive Donuts - no prices in the windows, 2 donuts for £8 way overpriced, no difference between one with basic chocolate and sprinkles to one full of cream. I sent my daughter to buy 2 cakes and was amazed when she came back less £8!!! I went in the next day to chef the pricing and saw there was no prices in the window so checked inside, On the way out I saw a family selecting from the window. I nearly said go 2 doors up to the bakery.

Lovely area this place is situated in and staff are friendly and polite we had a cookies personalised and it was absolutely amazing we will definitely be ordering again.

The service here is really great, the lady serving us was very friendly and also extremely helpful giving advice on dishes and drinks etc. The food itself is beautifully presented and was delicious. The restaurant has a peaceful atmosphere and is just right for a relaxing evening meal.

Food was cold, had to warm it up and then it tasted rubbery. The food was that poor I didn’t eat it all.

Visited yesterday for lunch. I have to say, by far, this is the best Nando's we've ever been to! The food was piping hot and the portions were big. The staff were fantastic, especially the Manager who couldn't do enough for his customers and staff too. Manage to tick a Christmas gift off the list too, from the range of gifts in store. Would highly recommend.

Terrible service no staff but food it usually good. Not this time burgers were dry bread roll burnt chips over salty. Three burgers and chips and a drink each cost £49 so also overpriced. It is usually our treat when we go the the york outlet. Will not be going back will go to McDonald's for a nicer and cheaper burger.

Found this place while looking for something to eat. We were given a choice of inside or outside eating. We chose outside as it was so warm. Staff very attentive to us. I opted for a cocktail & it was with me within minutes. We ordered starters and mains. The starters were hugeeeee we couldn't finish them as needed to leave room for dinner. Quality was good, service was quick and value for money was great. 100% recommend and would definitely return.

ALEX DESERVES A PAY RISE!!!! lovely young man , very polite and friendly 🥰 cake pops are yum and the caramel frappecinos.

The girl handing us our food was, to say the least, rude and ignorant. Our order was give to us without the correct contents we ordered, the customer service was almost with resentment from the McDonald’s staff giving us our food.

Mi esposa y yo estuvimos aquí (que ahora se denomina hickerys Roadhouse y grill) en el camino a scarbourgh. Nos dio la bienvenida y nos sentamos y nos hicieron sentir bienvenidos el menú es variado aunque un poco elevado. La comida era estupendo, aunque la única queja que tuvimos fue mi esposa tuvo el bistec y costillas y quería el bistec cocinado medio estaba bien hecho cuando preguntamos qué cambiar enseguida

because I saw Darryl and he is good at making hot chocolates and you should go there to have got chocolates

Hadn't had a McDonald's for a number of months and fancied one while on holiday in York. I am visually impaired and have difficulty using the on screen menus. There were no staff on the shop floor who could assist me, so after a few mistakes I manged to order 2 meals. Before sitting down I found someone in a side office and asked where the disabled toilets were and was sent upstairs. When I received the meals they were cold the chips were soggy and rubbery, still no one on the shop floor. Had to leave the meals as they were inedible. Overall a horrible experience and waste of money.

Just had very poor service here. Waited patiently after a group ahead of us had placed their order and proceeded to wait a further 5 minutes. No mention of "we will just be with you in a moment from either staff behind the counter. This is something I would happily overlook as the cafe will be approaching closing time and jobs will be done ahead of close. However customers waiting always take precedent of these tasks. A little acknowledgement goes a long way. However, it was only when the blonde hair female staff member asked us if she could serve the lady in the queue behind us with no explanation that we decided to walk out. Even when we headed for the door, no attempt to explain was made. A real pity, when we've generally received good service. At £10 a visit, you've lost a customer unless I get some sort of direct response here, which judging by other comments no one bothers to reach out from customer services.