Five Guys York in York

Very busy loads of seating toilets needed a good clean

Usually the food is really good, but unfortunately the chips where very salty today. Service was a little bit mixed due to errors made but rectified with no issues

Very tasty food and nice staff.

The price to expensive £71 for 4 burger and 2 chips 4 drinks To high price for the sizes

As Five Guys goes this was probably the most disappointing one I've ever visited. Food was ok, chips were terrible. can't say any more than that. Waiting time felt like hours 😴 will I be returning........no.

Great burgers cooked to order. Nice and clean inside

I visited this venue on the Sunday just gone and found myself as a customer to be disrespected by what I believe to be a manager or supervisor. While ordering, the service was well presented and seemed genuine, but as I received my food and while I sat in the store, the atmosphere was disrupted by this one lady in a black shirt. She was seemingly rude to not only her staff but those of us in the store and it made the whole experience utterly unenjoyable.

Considering that it is a fast food the burgers are very good. For the same reason, I think it is a bit expensive.

Our first restaurant in any city we visit Same high quality and excellent service

Food very tasty, service slow. Atmosphere very odd, made worse by drunken guests.

Good food - I had a cheese toastie with a couple of extra toppings. Fast service.

Good food - I had a cheese toastie with a couple of extra toppings. Fast service.

excellent service from the team and very clean organised restaurant well done to all your team

excellent service from the team and very clean organised restaurant well done to all your team

We went for milkshakes and then returned for another. No scrimping on ingredients. Many use ice to bulk the volume but not here. These were thick and lovely. Very quiet when we visited.

My daughters all love Five Guys, me less so. Although I've enjoyed each time I've visited, I really fail to see why the bill is more than double what a similar trip to McDonalds would be. I have very basic tastes and prefer a plain burger without cheese, lettuce, sauce, etc. Without such accompaniments, a McDonalds burger patty tastes far superior to that of Five Guys, which is basically flavourless. Five Guys fries and milk shakes are excellent but awfully expensive. £28.95 for 2 hot dogs, 1 cola, 1 milk shake, and a small fries is too expensive. I'd struggle to carry £28.95's worth of food at McDonalds.

Amazing burger, as always, fresh, pay for good food

If you've been to a Five Guys before, you already know the quality to expect as well as the over the average prices. This York franchise is nice, very clean and the quality matches as usual, very delicious burgers and fries made to order and very quickly. Have visited a few times for a treat-lunch with different levels of busy-ness and have always been seen to and had my meal in less than 15 minutes.

I was highly disappointed with the food. I paid almost £50 for 2 meals and the burger buns were squashed and soggy I won’t be eating here again very expensive and not impressed. Feel robbed

Quirky establishment in that it’s split level and different offshoot areas. Toilet situation is a bit strange, you need the code off your receipt. Food was good and staff helpful

I ordered 2 different burgers and 2 chips. The burgers had no label to know which is which plus bad packed. And the chips have been thrown in the paper bag, so I have a massive portion of chips not 2. Check the picture. First and last time buying from,,five guys,, I wish I refused the order

burger was tasteless, no salt...nothing.Just Disgusting

Disgusted - ordered a bacon cheeseburger and fries for delivery on Uber eats. Food was cold, the burger was just burger, cheese and bacon which was overcooked. Have added photos of what I ordered and what I got. Will not be ordering from here again, you get better quality from Mac Donald’s

First time in 5 Guys. Thought the grilled cheese sandwich would be a safe bet. It was inedible. It's not cheese as you or I know it. It was like a melted down traffic cone. Disgusting. And ridiculously overpriced. Took about ten minutes to make, despite being practically the only customer. It went staight in the bin.

It's an excellent burger, whenever I can I go to one of their outlets and it never goes wrong, and if you go with the combination of cheeseburger and bacon + fries + vanilla milkshake you can't go wrong, it's the best...

Visited on Tuesday while walking about the city. I thought the restaurant was spotlessly clean, and my food was deliciously cooked and cooked fresh too! The staff were very friendly and helpful, and asked questions about my hometown and how I found York. This was a lovely personal touch. The downside was lack of ice in the drink machines, it was a rather warm day and a cold drink would have been good. But staff were reasonable about this and apologised the inconvenience.

Visited on Tuesday while walking about the city. I thought the restaurant was spotlessly clean, and my food was deliciously cooked and cooked fresh too! The staff were very friendly and helpful, and asked questions about my hometown and how I found York. This was a lovely personal touch. The downside was lack of ice in the drink machines, it was a rather warm day and a cold drink would have been good. But staff were reasonable about this and apologised the inconvenience.

Great food really nice got what I paid for really good

Yummy soda fountain. Great place for a break from the walking with clean bathrooms and nice staff. Burgers and fries were as good as the ones over here.

Personally love it. Food's amazing, service is amazing and absolutely worth the price.

Food is quite reasonable, really, a little expensive as you can get chips and bits with a burger in almost most other places. The only real negative I have is the toilet setup. Having to use a code to gain access, but you don't know is there's space or not, as only one has a noticeable lock on the door

Everything you would expect from a 5 guys.

burger cool, a bit greasy way too many fries in a small and overly seasoned, barely edible

Yummy as always, nice and clean place, food was lovely although the wait for the fries was annoying

Walked into the restaurant. First impressions. It’s very cold. Ordered my burger. Nothing fancy. Just a cheeseburger. Best part of £12 Added onions lettuce and tomatoes. Went to eat upstairs. The place was so cold The food didn’t hit the spot either. While the burger was ok. The taste sensation was not. For £12 I’d expect to have a smile on my face at least after eating this. Would question if the price was worth it

Visited late in the evening on Easter and the service was exceptional, very friendly. Keep up the great work. Food was brilliant too.

Horrible service 0 star rating and will never go here in future. Extremely rude and unprofessional staff I have no words to explain the experience with Five guys for the first time we had this experience from the staff who was cooking and preparing the food for the customer. As my friend had ordered 1 sandwich and extra fries 🍟 it takes 30 mints to get the order. When there is no waiting for any customer. The staff intentionally didn’t prepare her order on time and they are doing gossip about her it’s due to because she is from India. We have mentioned the time and order number and date everything in the picture. Please take appropriate actions towards your staff behaviour on customers. My friends get her order after they service to 29 number and her order number was 21. We are very disappointed with the services and the behaviour of the staff. Just because we paid money and we all are hungry we did said anything to the staff as they already doing gossiping about to give order to her or not. For more information check your camera recording on 30.03.2024 at 2:24 pm to 2:45 pm. This is unacceptable behaviour. The food is okay not bad we don’t complain about food but the behaviour was terrible. Don’t want to remember again. Not recommended to anyone because they don’t take customers seriously.

Overall, my experience at five  guys (York) was extremely disappointing. The combination of undercooked burgers and subpar customer service reflects poorly on the establishment's commitment to quality and customer satisfaction. I strongly urge management to address these issues promptly and prioritize the health and well-being of their patrons. Until significant improvements are made, I will be taking my business elsewhere. My advice to  customers would be to stay way . How can you trust eating there  when you can clearly see from the photos that the meat is raw.  Yet customer service claim it’s cooked !!  

Overall, my experience at five  guys (York) was extremely disappointing. The combination of undercooked burgers and subpar customer service reflects poorly on the establishment's commitment to quality and customer satisfaction. I strongly urge management to address these issues promptly and prioritize the health and well-being of their patrons. Until significant improvements are made, I will be taking my business elsewhere. My advice to  customers would be to stay way . How can you trust eating there  when you can clearly see from the photos that the meat is raw.  Yet customer service claim it’s cooked !!  

Not your average burger in any way shape or form. It's my first experience at Five Guys, and was not disappointed. If you're used to a big M or royalty burgers, then prepared to be blown away! Expect restraunt prices, but it was well worth it! You choose your burger and then select what toppings you want - and there are lots to choose - and as many as you want, for no extra cost. Their fries are fantastic too, proper thick ones with the skins still on. You get the option of plain or Cajun spiced, and these are amazing. Milkshake machine appears to have a dedicated person operating it - and unlike that other place - was most definately working extremely well, with much more of a selection as well, including bacon, if that floats your boat! I chose strawberry and banana, which included actual fruit, topped with cream, and was just amazing!

I reviewed this a year ago and was left feeling very let down. I believe in giving places a 2nd chance so went in for a takeaway burger and fries to see if I was wrong to be so harsh the first time. Sadly nothing had changed. The burgers were OK - but certainly not worth over £12 and I can think of 5 other places in York now that do burgers light years better that 5 Guys. The fries came overdone again and so salty that I had to throw them in the bin at home. No 3rd chances - this joint is off my list permanently

Really good burgers. Worth paying that little extra.

Great burgers, as usual. However, they had no baby changing facilities - not cool.

Paid £40 for 2 meals and received 2 cold burgers, cheese not melted and cold fries. Sad

This was my first visit to Five Guys as our son was keen for us to try it. The bacon cheese burger with all my chosen toppings was perfect and the bespoke milkshake combo was delicious along with the skin on fries- I'd definitely visit again

Had a great dining experience at Five Guys - although somebody mistakenly took my order, the man (apologies I don’t know his name but he was tall, I’m guessing he has long hair as it was in a bun and he was wearing a cap, he looked around 27 y/o+, he was on shift 22/02/24 at around 20:20) working in the kitchen was great in getting my order done as quickly as possible and was apologetic for the issue. He is a credit to your team, kind, quick and great customer service! (Also, the food was amazing!) please pass this on to him 😄

Burgers and chips are very tasty.Milkshakes are really nice. But overall the price is way too much for what is an upmarket macdees to be honest.

I went in to get some fries, the collection system was a bit chaotic as people stood in front of the counter meaning no one could hear their order number getting shouted but in the end I got my food and it was good. There are 3 restrooms but don't get lost like me they are up the stairs near the front doors.

The staff was very unpleasant and with 0 friendliness in their attention, as they did not speak English well, they did not show any interest in repeating things or trying to understand the conversation. Unlike other Five Guys locations where everything was perfect.

So this was my first time trying Five Guys and it was okay. I ordered a hamburger and fries and the portion was huge. I didn't really like the fries, but the burger was really really good. One thing that ruined the atmosphere was the amount of posters and advertisements on the walls boasting about their burgers. However, the staff were nice and I enjoyed my meal. I recommend coming here

We visited with our young family and all enjoyed it.

The only good thing about why ordered was the crispy bacon because I like crispy bacon. The burger was dry and chewy and really tough and the fries there was so many of them like they weren't cold quickly. It went out of me faster then I received an ate them overall do not order food from here.

After a long day walking around York, food was very welcome.

Excellent food, nice atmosphere, just expensive, so many chips!!!

Manager Joseph was ABSOLUTELY incredible! Great service, great food, and lots of great options for kids and adults alike. Came all the way from Australia to see my Mum's home (now Five Guys) and Joseph and the team were so so lovely! Made my day xoxo 💖💖

1st time trying a 5 guys. Very chill atmosphere, nice staff, but this is proper American burger food. Place seemed clean, and right in the centre of the city.

Tall skinny male rude and arrogant should not be in the hospitality service absolute joke needs a lesson on how to act and speak to customers, food was good but atmosphere ruined

The food was good. Not the best burger I've had, but you can tell they use fresh ingredients. Condiments are in abundance and the service was definitely friendly. I'd visit again.

Great experience great helpful staff

Brilliant place first time ive been, food was amazing best burger and fries ive tasted in a while from a fast food place, staff was friendly service was quick & sufficient highly recommend

Food was excellant and lots of it.

Awful food, unbelievably overpriced £50 for 2 tiny disgusting soggy burgers, tasteless chips and a plain hotdog. I would totally avoid! We will never eat here or any Five Guys again. Cold restaurant to sit in too.

Too expensive for what you got.

Food is delicious but pricey, service is slow and the facilities were a bit unclean

First time having a five guys burger. Dissapointed is an uderstatement..my burger was not cooked, it was raw in the middle..put me off

What a complete rip off, overpriced and terrible presentation, first they got my order wrong, I mean how can you serve a bacon cheeseburger without the cheese? And then add the cheese to my wife’s hamburger and forget the sauce…. this is just basic The buns were a horrid thin greasy mess, this place is so bad, the banana shake was so sweet with a hint of banana, No I didn’t take it all back I had to be somewhere and I’d already waited 10 mins And the price ,nowhere near value for money at all, A review displayed on the wall claims the best burger for less than five dollars although they ate in florida, so god knows what thats like but mine was 12 quid and awful! Do yourselves a favour go to maccies its cheaper and better quality in every way

Didnt eat there in the end as i refused to pay £11 for a burger when the place looked like macdonalds. Empty cartons and food screwn across tables!!

Honestly some of the worst tasting food I have had. Came out warm and mushy. But that's aside the workers are lovely

Nagyon finom hamburger és azt kérsz bele amit akarsz (nyilván a menüből) a kajun krumpli Bük nagyon finom ,mi 1 db regula Rt kérünk mindig két főre mi el meg a zacskó a is raknak krumplit. A miljshake kiváló ott is ajánlom hogy mindenképpen kérhetek bele bacon-t is bármennyire is furcsán hangzik mert nagyon hozaad az élményhez. Nem olcsó 2 sajt Burger 2 ahake egy reguláris krumpli 40£,de nem is szabad minden nap itt enni.

First, and last ever Five Guys meal. For the price paid i expected something special, and special it was not! The bacon cheese hot dog looked good on the menu, and thats where the illusion ended. It was well, burnt. The bacon was cremated, almost black and in bits. The hot dog was like rubber, like somebody was feeding me rubber hose in a bun, and the cheese was like a slice of melted kitchen lino, all inside a bun that resembled a lump of kids play-dough. The chips would have been really nice had it not been for the amount of salt on them, there was enough salt to melt the arctic circle, waaaay too much. The only good thing was the shake, nice, very nice, but not £6 nice. All in all, £60 spent and only the shakes were enjoyed. Avoid and buy yourself a BK or some street food, your wallet and your kidneys will thank you. Oh, and if you like the Crystal Maze you’ll love the toilet experience. Good luck, and may your god have mercy on your soul.

We all, 4 of us, enjoyed our food. My vanilla milkshake was delicious! Just be aware of the prices before ordering they aren't McDonald level prices. Nor McDonald's quality. These are thick and juicy burgers and you get tons of fries!

Was very expensive for 2 burgers 1 fries and 2 drinks was over £30 and was very cold in the restaurant

The portion of fries is getting so much less than before!!! We ordered large fries and they only just gave us a big cup of fries?! Seriously?! Who’s gonna pay for 6.55 for only this amount of fries?!

I felt almost as if I was in America again.

always delicious, so tasty... cannot say anything bad about this place....

Utter rubbish restaurant. We ordered a delivery because we couldn't get out with the kids. We ordered 2 burgers and 2 chips (pretty sure they just sell burgers and chips), somehow they forgot the chips... their response when challenged? "Doesn't matter, people make mistakes". It does matter and if I sold burgers and chips for a living, I'd have the good grace to apologise if I made a mess of 50% of an order.

Really nice place. Friendly staff and happy people

Click and collected, food was good, but they forgot my fries.

Fresh ingredients, brilliant taste and huge portions. Basically a higher quality mcdonalds.

I can't give it 5 stars as it is so overpriced. £21 for a cheese burger, fries, and a soft drink! Plus you have to stand and wait for the food! For that priced I'd expect waiter service! Though I can't deny the burger was out of this world only if the fries we over salty.

Food was served raw and cold inside - would avoid this place now. Pregnant so this could really make me sick

Best bacon cheese burger I’ve had in years and those chips are unreal Very polite staff too Definitely recommend (Traducido por Google) La mejor hamburguesa con queso y tocino que he probado en años y esas patatas fritas son irreales Personal muy educado también Definitivamente lo recomiendo

Our 1st visit to Five Guys and we can honestly say it was lovely. The staff member helped us with our order , it was made exactly how we requested and was lovely and hot. (Traducido por Google) Nuestra primera visita a Five Guys y honestamente podemos decir que fue encantadora. El miembro del personal nos ayudó con nuestro pedido, se hizo exactamente como lo solicitamos y fue encantador y caliente.

Fast service and great food (Traducido por Google) Servicio rápido y buena comida.

Love five guys (Traducido por Google) Amo a cinco chicos

Below average burger, very expensive for what it was! Chips were hot (Traducido por Google) Hamburguesa por debajo del promedio, ¡muy cara para lo que era! Las patatas fritas estaban calientes

To be fair the food was good , but the place was filthy ... (Traducido por Google) Para ser justos, la comida era buena, pero el lugar estaba asqueroso...

I was drunk, don't trust this review. But munchies were satisfied. The end. (Traducido por Google) Estaba borracho, no confíes en esta crítica. Pero los munchies quedaron satisfechos. El fin.

I had heard good things about Five Guys from friends who live in Chester. I visited with my partner and we were very disappointed. The burgers were good - but for the price they need to be exceptional and they really weren't. The fries and shakes were excellent but we didn't come for them - the reputation is meant to be for the burgers and it falls short in this respect. The patties weren't just seared - they were dry - they should by juicy and flavoursome.

The burgers are really great but with drinks and fries we had to pay for around £50 for 3 people which is quite high (Traducido por Google) Las hamburguesas son realmente geniales, pero con las bebidas y las papas fritas tuvimos que pagar alrededor de £ 50 para 3 personas, lo cual es bastante alto.

Used voucher due to bad service in Nottingham still think its over priced for what it is .. give 2 stars because marginally better than last visit (Traducido por Google) Cupón usado debido a un mal servicio en Nottingham todavía creo que es demasiado caro para lo que es ... doy 2 estrellas porque marginalmente mejor que la última visita

Nice, expensive for what you get. Not great value tbf. Place was spotless (Traducido por Google) Agradable, caro para lo que obtienes. No es un gran valor tbf. El lugar estaba impecable

First experience at five guys and it was first class. (Traducido por Google) Primera experiencia con cinco chicos y fue de primera clase.

Decent burgers and large portions. In the case of large chips, substitute large for enormous! (Traducido por Google) Hamburguesas decentes y porciones grandes. En el caso de fichas grandes, ¡sustituya grandes por enormes!

Excellent customer service👍 (Traducido por Google) Excelente servicio al cliente 👍

A fairly standard Five Guys, friendly staff. The soft drink price is rather high! (Traducido por Google) Un Five Guys bastante estándar, personal amable. ¡El precio del refresco es bastante alto!

Amazing milkshake burgers are amazing chips deffo worth the money would hundred percent recommend tp come here (Traducido por Google) Las increíbles hamburguesas de batido son chips increíbles que definitivamente valen la pena, recomendaría al cien por cien que venga aquí

Such good quality and so much choice. Perfect for a quick fix after a night in town. (Traducido por Google) Tan buena calidad y tanta variedad. Perfecto para una solución rápida después de una noche en la ciudad.

Food was good and staff friendly and helpful. I think if I had of researched the prices before my visit I would've gone somewhere else. 2 burgers, 2 fries, 2 hotdogs and 4 drinks - £65 (Traducido por Google) La comida era buena y el personal amable y servicial. Creo que si hubiera investigado los precios antes de mi visita, habría ido a otro lugar. 2 hamburguesas, 2 patatas fritas, 2 perritos calientes y 4 bebidas - £65

Best burgers in York by far. (Traducido por Google) Las mejores hamburguesas de York con diferencia.