The best restaurants serving American food in West Midlands

Ordered a delivery and food arrived cold and unappetising. When I contacted them they said it was delivered in the right amount of time so they must have lots of unhappy customers

So I ordered a meal from the Birmingham New Street - not for the first time, but most definitely now the last time. Usually they get orders wrong or the driver just doesn’t bother turning up - this time however, it was the portion size. Omg who are they feeding - mice????? £8.99 for the smallest portion of food to have ever graced my plate. These KFC franchisers are killing the once respected brand

ABYSMAL Service from start to finish. Ordered a quick bite to eat at the self service machine, no receipt from the machine. Took a photo on my phone of the customer order number as proof that it was my order. Stood next to the counter waiting for my order for a good 15 minutes..I'd only ordered 3 chicken fillets, chips and a drink. I asked a member of staff how long would my order take as I'd been stood there like a lemon. She told me that their would be a 6 minute wait as they are having issues with something or other. A further 15 minutes went by and I asked for the manager. The food was slung to me over the counter and a half hearted apology was given. The food was stone cold, chips were terrible and the Pepsi tasted like water. Prices have rocketed at KFC and the customer service/ quality has gone drastically downhill.

Having done drive thru, staff missed taking my order only to tell me at the delivery counter to go-around again. How exactly can customer be at fault when the staff are busy amongst themselves and miss taking order? That's not worse, the staff were laughing at the incident instead of trying to help. There is always a long & slow queue suggesting the staff are inefficient and damaging customer experience. Appalling experience when compared to McDonalds drive thru.

popped in for lunch, was greeted very pleasantly by a lady named Shazza, am a blue light card holder and she along with another member of staff took the time to help me to access the KFC app and add my blue light card. the meal was lovely, hot and was given a variety of sauces to have with our meal. the toilets were very clean in fact I would go as far as to say this is the cleanest and most welcoming one that we have visited in a long time. thanks everyone at KFC

Ordered two pizzas online and both were raw in the middle throughout. Thought that it was just a change of ingredients but then I noticed that I was eating raw undercooked pizza. Can't get rid of the horrible taste in my mouth. Lets hope I'm not ill. The pizza shop came back for our pizzas and assured us that we would get a full refund, which we still have not over 2 weeks later.

Very unprofessional! Counter assistant completely ignored me and did not take my order until about 10 mins. Seems like they were snowed under and not able to cope with online orders. Bad experience

I visited Celebz diner on Ladypool Road for breakfast. I was made to wait outside for 15 minutes even though the diner should have opened at 12 on a Saturday. I was told I had to wait for a member of staff to come into work. Finally, the main door opened at 12:15. I ordered my breakfast and was disgusted to find a dead fly on the egg. I was also served cold tea. I complained to the female member of staff who was unapologetic and not helpful at all. She rudely replaced the breakfast. When returning with the tea, she sarcastically asked whether the tea was hot enough. I have never experienced such poor customer service. I requested to speak to the manager, however I was told that he had to leave. I left my number and I am still waiting for a call. Would not recommend this diner!

their fishfingers is amazing and the watar has so much flavour and their ketchup had no flavour i think the watar stole the flavour from the ketchup (water needs to apologise🙄)

Thursday 23rd March and we were travelling along the M5 on our way from Seaton, Devon to Bolton. We stopped at this Service Station for a quick bite and a pit. We visited this branch of McDonald's which is located in the circular Food Hall area in the Service Station. It has a number of eateries, including this one around the edge of the area with seating in the centre. We ordered and paid for our food and drinks, two cheeseburgers and two flat whites, via self ordering screens. We did not have to wait long for our order to be prepared and collected. The burgers were tasty and at a good temperature, the coffee was as always flavoursome, fans of McD's coffee. The seating area was clean and well maintained. This was one of the best Service Station's that we have visited and McDonald's did not disappoint.

I tried to place an order at the till with a visa card and was refused. I was told to use one of the electronic ordering stations. I was advised it was franchise policy. ...even though there was card machines at the till. I don't like using electronic kiosks so left and took my business elsewhere. Wont be going back.

Cashier didn't realise I was waiting to pay. Accused me of jumping the queue when I had a cold drink in my hand from the other side of the counter. Rude & unapologetic. Despite telling her we were staying in, drinks were given in take out cups.

Tamworth services "Gregs" the sausage and bacon baguette, the advert, 4 sausages, the baguette 2 sausages,and to cap it off it was freezing but slightly warmer than the staff, this is becoming too often at Gregs, same thing at Gatwick at the beggining of the week, to the point where it’s time to change where I go, back to the caravans on the side of the road. Martin

Terrible service to be honest. Called numerous times just rang through. Finally got through and was spoken to disgracefully people shouting in background and asked if delivery was available if not I would collect didnt really speak on the phone obviously taking alot of orders and not really wanting any new customers. I was told well not really delivery wont be today and if I waited it would be 2 hours. Lerson on the phone was rude and didn't give me any options. Totally put me off!

Looked good from first appearances, but was not impressed at all! Food was absolutely awful. Soggy cold chips, a bit of a not really interested attitude from staff. Wouldn't go back.