Kfc in East Staffordshire

Terrible service. Three people making one order and barely making it at that. Arrived at around 6pm 11/04/25 and waited over an hour for my food. No apology. Staff did not appear in any rush, many others complaining whilst also experiencing slow service. As a former worker in the customer service region i suggest the workers have a serious think and definite training about how they manage and conduct themselves during busy hours. Someone making chicken would be a great start. Hope the service improves in future however was extremely frustrating and disappointing.

Great service and friendly helpful staff

I went to this kfc today, and the experience what awful. Overall, I had to wait 65 minutes for my food, which wasn't just me - every customer was waiting for over an hour on food. The workers were stood around for most of the time, and when asked by lots of customers around me why the wait was so long, they were given rude responses. After finally receiving my order after 65 minutes, I was given no apology (and neither was anyone else that was there when I was). They also forgot my condiments, to which when I asked for them, they tried to charge me extra. I absolutely do not recommend this KFC, staff need training on customer service skills and preparing orders.

So we did have a few items missing from our order but it was quickly sorted without fuss by friendly staff. Service was a bit slow bit again friendly and apologetic. I'd go back again.

Sandra was great, service was fine. Food lovely

Sandra is a legend! Great service

It was really lovely experience and loved the food and the staff was very friendly

Let's face it, KFC is all about the chicken and it's always good.

got my food super quick, staff were really friendly

Love the rice bowl. Delicious and very filling. Just a pity you can't get coffee with your meal now.

Very good Chicken it’s a lovely place to be

as far as KFC goes this is the worst I've ever been to, I ordered a zinger box meal but the piece of chicken had clearly been there a good while and wasn't fresh. location is good but the table was dirty. The zinger was great but ghe single piece of chicken was terrible. also heard off friends that they have been told they ran out of chicken 🤣

Great food with great service from staff highly recommend this restaurant 5⭐️

Arrived at 9.40pm and went to the machines to order. Got half way through ordered when a female member of staff quite rudely shouted "can you order here now please". So we walked over and went to order a boneless banquet to be told they only had fillet burgers and popcorn chicken and she said it's "9.45 and we would have to cook anything else". With respect you aren't closed and I'm sure 15-20 minutes would have been enough to cook it. There was a lovely sign on the counter saying please leave a Google review for some free food...well there you go. On our way to maccies now.

item on menu board not available on order screen. Food great as always

Visited the KFC and had a great experience! Huge shoutout to Amrannfor going above and beyond. friendly, fast, and made sure everything was perfect. It’s rare to find someone who genuinely cares about customers, but Amrann absolutely does. The food was hot and fresh, but the service made it even better. If you visit, hope you get to meet Amrann!

During my recent visit to KFC Uttoxeter, I was most impressed by the exemplary service provided by Amrann. His courteous and attentive manner greatly contributed to a seamless and enjoyable experience. His unwavering commitment to customer satisfaction was evident throughout, demonstrating a level of professionalism that far exceeded expectations. The food was served with commendable efficiency and was of excellent quality. I highly recommend this establishment and extend my sincere commendation to Amrann for his outstanding service. A visit here is not merely a routine stop for a meal but an encounter with genuine hospitality.

I wouldn't even bother, iv seen more competent people in a nursery than this lot.

The toilet was disgusting, with feaces on the seat, urine on the floor, no toilet paper, and I hate to think what was in the basin. I'll not be coming back, as the staff obviously use this disgusting WC, then go back to the kitchen!

I really enjoy kfc but this unit was just awful slow service run by kids and a foreign lady who's english was below par food was cold got a drink i didn't want but was basically told I had to have it not good at all

Bad service and poor communication, a bit stingy with mayonnaise dips after they forgot to add mayonnaise to my burger

Food fine. KFC standard food. No issues. Cleanliness of the restaurant floor was disgustingly bad. They weren’t even busy. Eventually the young lady behind the counter came out and gave the floor a cursory sweep. There were still fries on the floor under the table. I used the toilet to wash my hands as they were sticky after eating. They were probably cleaner before I went in than when I came out. The floor was wet, I’d guess looking at it probably urine. There was a few sheets left on the solitary loo roll and no more. The toilet looked like it had been some time since it had seen a cleaner. I wouldn’t go back as I always consider that if an establishment can’t keep the toilet clean then they probably don’t keep the kitchen clean either. It would be an interesting visit by the public health inspector I bet.

Second time we tried this kfc now eaten in the restaurant was freezing cold and so was all the food chips chicken gravy rice tub half empty like its not expensive enough you can tell from everytime we ate there everything was batch cooked and left out way to long won't be going back that's for sure Ow and not to forget all the urine over the toilet floor that we paddled in and stunk ....... Last chance This is the last time now never again I asked for fresh food and said I'm happy to wait. 1 minute later she brought my food to the car and said its fresh i feel disgusted to what was inside 2 peices chicken 1 pure bone and feathers other one what looks like a head i took it back and they refused refund

Food left in warm oven for too long and chips soggy overall it wasn't great

Often get orders wrong, self service receipt has never worked and they sell stuff then when you go to collect they tell you it's out of stock after you've paid! Food isn't terrible if you get it though. As an extra from first making this not been given food ordered and charged twice for an order!

Been here a few times. Uttoxeter. Waste of money. Last time we went in, the chips were cold, the chicken had no taste and was dry and stale, just like the bread. I wouldn't have fed this to a dog. Ended up chucking 4 pieces of chicken from a bargain bucket in the bin. Told staff, she just said, thank you???? Chicken is cheaper and bigger from Saddlers in Derby! Only decent kfc is the one on Osmaston Park road in Derby. The lady that runs things, JAG knows her sh!t. I've never had a bad experience here. Jag actually greets all her customers and cares about if you're enjoying it. She is one of the most loveliest people you'd ever want to meet. If you want a decent kfc experience, go there!

Never have a great experience using this place, often get mistakes in the order or missing items.

HEPATITIS AND CHOLERA HAZARD! !!ENVIRONMENTAL HEALTH!!! PLEASE CARRY OUT CHECKS IN THIS PLACE! Visited the first time 6th August 23. I wish I had used and seen the toilets before ordering the food, I would have walked out straight without ordering any food. Very dirty toilets, it's absolutely disgusting for a food restaurant. It's vile! Food Standard Agency must visit this place. I don't think the toilets have ever been cleaned. The toilet pan is yellow from dirt! No toilet roll, no soap to wash hands as well as there is nothing to dry your hands with. The hand blower doesn't work either. I have used the male toilets and my wife used the female toilets and she said the same about female toilets. And the writing on the wall in the restaurant says "FINGER LICKING GOOD" Yeah, I guess you need to lick your hands to clean them after using the toilets, as because there's no soap to wash your hands and nothing to dry with. I've had severe stomach aches after having food from here. Thank god I've had some pepto bismal at home otherwise I needed a hospital.

We went at a busy time to be fair, the food was hot, but there was no one cleaning the tables off or sweeping the floors.

No one was bothering to serve me at the drive through so I had to park up and go in. The woman on the counter did not seem to understand English and even when I finally thought she had understood my order she still managed to get it wrong.

The place was clean, the food was prepared and served quickly and I ate from the saver menu so it was very affordable.

Absolutely terrible. Chicken was tough and extremely hot like it had been in the microwave. No bottles of water left. Staff not very good and hardly speak English. Had to wait 10 minutes for a colonel meal. Sure it gave me the sh*ts as well. Disgusting

Nice toffs Christmas outlet with a good meat counter with friendly staff.

During my recent visit to KFC Uttoxeter, I was thoroughly impressed by the exceptional service provided by Amrann. His warm and welcoming demeanor made the dining experience truly enjoyable. Amrann’s commitment to customer satisfaction were evident throughout my visit. The food was served promptly and was delicious. I highly recommend this location and commend Amrann for his outstanding service.

Staff are friendly and helpful, positive experience overall. Will visit again :)

Good food, good customer service and the food came out very quick from when I ordered

I recently visited KFC Uttoxeter and had a great experience. The food was fresh, and the service was quick and friendly. A special shoutout to Amrann, who was the main guy to go to. He made sure everything was perfect and went out of his way to ensure we had a pleasant visit. Highly recommend stopping by if you're in the area!

Great service from Amrann, really kind and helpful.

I recently visited this KFC location, and I couldn’t be happier with the experience. The staff was friendly, attentive, and quick to take my order. The food was really good and paired with the amazing service really propelled my experience at this KFC branch. The restaurant was clean and well-maintained, making it a comfortable spot to dine in.

I recently had the pleasure of visiting KFC, and I was truly impressed by the exceptional service I received from an employee named Amrann. From the moment I stepped in, his warm smile and welcoming attitude set the tone for a wonderful experience. Amrann went above and beyond to ensure everything was perfect. He was attentive, friendly, and incredibly efficient in handling my order. Not only did he help me decide on the best meal options, but he also made sure everything was prepared exactly to my liking. His positive energy and professionalism stood out, making my visit far more enjoyable than I had expected. It’s rare to come across someone so genuinely committed to providing excellent customer service. Amrann is a true asset to the KFC team, and I hope his efforts are recognized. Thanks to him, I’ll definitely be coming back again soon!

1 member of staff serving a packed small restaurant, food was not like home KFC, slow service but what do you expect only having one person serving at evening time (5-6pm that's when most people want to eat!). Oh and it was absolutely freezing in there to the point both my friend and I were actually shaking..... One to avoid I'm afraid!

meat is dry and cold, one wrap is normal size and the other one has less than half the meat. strange service, I felt unwanted there, maybe because I'm white.

The saff who work at this establishment can not ever get a order right. Many times there is items missing. Just got back home after ordering a 12 piece boneless feast and suprise, suprise no chips. I have tried to complain on the Web site but it keeps taking you around in circles. Will never use this KFC again.

It said it was open till 10pm on the Internet but it shut at 9pm.

Nice n clean food was quick BUT not very hot we eat inside so when back ..was I talking to a brick wall we will not be going BACK...

Sandra was extremely helpful and efficient

Asked for a fillet tower box meal and was charged for a fillet tower burger and a drink! I asked her and she said she didn’t charge me for the meal!! Poor service, cold chips , rubbish AVOID!!

Definitely the worst KFC we've had. Visiting Alton towers so decided on a KFC for meal. We had two completely different meals and both of us agreed that the chicken was bland with no noticeable spices on them. Even my hot wings had virtually No spice. My bucket chicken was also very dry and two pieces had virtually no meat on them.Didn't get any drumsticks either. We've never had a problem with our local KFC's in Cornwall. Would of given No stars if I could. Very very poor advert for KFC.

Clean, fast service and the food was piping hot.

fuming wouldn’t cook chicken but is a chicken place my nan went down refused to cook her chicken and just called up and ended the phone on us and when we tried to ask not nice at all very rude and disrespectful

Got to say it as it is.....although the place itself was nice, this has to of been the worst KFC I've ever tasted....its to overly crispy, dry & flavourless compared to any other KFC I've been in....& that's quite a few up & down the country. KFC has a distinct taste all of its own, but this Kfc was nothing like I/we've ever tasted.

Would highly recommend this branch - despite being incredibly busy, the Manager Raj made time to personally check on our table making sure we were happy with our large order. Any small issues with order were corrected swiftly. Big thumbs up!

Possibly the worst kfc I have been too A salad that consists of chicken breast covered in a nice mayo sauce but with nothing to cut it with and salad which consists of lettuce and about 8 pieces of sweetcorn A burger which was slightly better maybe 4/10 and a piece of chicken bone covered in batter

Food was OK but not particularly hot. The bathroom wasn’t nice at all, particularly the ladies.

Whilst waiting at the drive through I saw the girl serving pick up the chicken from off the side with her hand and place it in the bun ,not surprising when I found everything was cold ! Not only that but nothing had any spice or seasoning on it must of been cooked in just plain flour .absolutely awful

Won't be going again, food over cooked, vegan chicken unable to eat as rock hard.

Slow staff who obviously can't be bothered or apparently have any training. Awful.

What a shocking experience! We were on our home from hospital after a few traumatic days and just wanted a quick hot meal. We should NEVER have stopped at KFC Uttoxeter. Overpriced, underperforming and simply AWFUL!

Worst KFC I've taste. These people should be fired. Goodness zinger burger completely dry no sauce and burned chips. Please visit South Africa plz

A mess of a restaurant. Had to beg for a table to be cleaned so that we can eat in. Bathrooms very dirty with no tissues.

Food was well cooked and arrived with minimum waiting. Staff friendly and attentive, cleaning tables and emptying bins. Better than the service you get at Stafford.

Store look amazing clean ,Service seen fast now , Nice and fresh food. Love to visits everyday

Might get food poisoning if I keep going here I have heard bad things when I've had the food though it tastes nice

Would highly recommend not to come here. Went though pick up, and had two go back in store twice from missing food, wrong food and no drink. Food was cold and staff could not care less. Very disappointed

Drove here while away on a trip. Ordered food and drinks for the family and had to wait ages for them being ready. I went to collect them from the counter only to be told there were no hot drinks and no chocolate sauce for the milk shakes after placing the order. The server seemed to be visibly upset when I had to go and check what alternatives my family wanted. We sat at a table and I had to clean it myself as it was thick with grease and old dried in sauce. The food itself was terrible with the wrong ingredients and sauces added to the burgers. The zinger tower was crowned with quite possibly the most burnt hash brown I have ever seen. The chips were nasty too(burned and over seasoned). The drinks had so much ice in them that we couldn't put straws in the drinks. They really got nothing right at all. I decided to use the gents before I left and it looked like it hadn't been cleaned at all that day. I left this KFC feeling a little sick tbh. It has my vote for the worst I've seen in the UK.

Could well be the best KFC I have visited. They got my order spot on, no mix ups with unwanted lettuce or mayo in children's burgers. Everything was hot and fresh. Actually had the elusive bean salsa in my ricebox..... what a shocker! Very clean restaurant and staff were helpful and polite

Portions of chips were smallcompared to burton had to ask for more chicken as they had only put two pieces in one of the meals instead of three

Love kfc live across the road from here not used for ages as always useless but seen the bbq burger so thought I would try and again rubbish with missing items I'd paid extra for and waiting 15 mins couldn't be bothered to go back to complain as you know they aren't bothered just wonder how this place stays open , never again

Tasty food, good staff, but not cheap!

The staff are not friendly at all. I ordered a 10 piece family feast i had a missing bag of chips but i wasn't too bothered abou that.I had beans instead of gravy also. But the worst was the chicken. It was unedible it was that dry. Absoultly disgusting. I rang the staff back when i noticed and they refused just to swap it for better chicken even though I had even touched any of the food. They were very rude about the situation even though i tried to be as civil as possible.I would not recommend to anybody and will not use again.Ive lived in utttoxeter all my life and used it as long as its been there.It never was the best but after this time will not use again.Unless it gets a do over with new staff and actually clean the inside.

Diabolical!!! I ordered a twister meal with extra sweetcorn. The twister was full of sauce, fries you could count on one hand and the drink half the size it should be. No serviettes, staff couldn't care less!

Friendly helpful staff.....so refreshing. The attitude was " how can I help you?" Well done....I'll be back!

No hot drinks order mixed up things missing. Toilets overflowing

First visit food was as ordered. No issues. Staff busy but polite.

If I could rate this place a zero I would shocking first they short changed me for a meal that cost £9.99 so I told them they did and just said I will just have something extra saves messing about showed them the ticket still didn’t know them tried tell me the price has gone up and the price was wrong even know it says £9.99 I would definitely recommend staying away best bit is my food was cold gone down hill this place

Dirty, understaffed, and staff that was there were rude and not really helpful! when I wanted to pay cash had eyes rolled at me and the lady gave me 3 pounds in in 10pence change ! when I mentioned the lack of toilet paper no soap had eyes rolled at me again.... I will avoid next time

Best kfc ever employees treated me amazing great service

best kfc in the uk. Staff are very welcoming

Good Food ,wonderful place to eat and staff friendly

Good food , Staff was friendly , STore Very Clean

Good service through the drive through and the order was correct.

The worst KFC we’ve ever been to. The food was inedible. Chicken was pink in the middle and the chips are cold. Whilst waiting for our order i popped into the toilet which was disgusting. If they keep the toilets to that standard and think it is acceptable one can only imagine the cleanliness standard in the kitchen!

we came here with family . food and service was excellent.

Good food , enjoy the food and store in clean outside nice staff

Store cleaned and nice service by staff and enjoy the food best ever kfc in uk

Great food quality and Great service from staff. We enjoyed our Meal here. Good place to have food

Good food and clean store staff friendly

Nice food enjoy the food and fast service

What can I say it's KFC and finger lickin' good was abit slow on the desk waiting even tho Hardly anyone was in there

Food good, service slow as hell when it wasn’t busy at all

This is a concession KFC so it's never quite measured up. Chicken never tastes fresh cooked and service was average. I came through the drive thru and the guy was incapable of leaning out of the window the slightest bit to pass the food,despite seeing me stretching..Coke was flat and the wrap was luke warm and barely assembled. I haven't reviewed them before but it's just happened too often now. Sunday lunchtime and they were empty...speaks for itself.

Parked nearby while dining at Dapple Grey.

KFC never disappoints! The chicken is always crispy and flavorful, and the sides are delicious. The service is quick and friendly, making it a great option for a fast meal. The only downside is the occasional long wait during peak hours, but it's worth it for the tasty food.

Order boneless feast enjoy the food and store very much clean and fast service

This place needs to be shut down IMMEDIATELY ! Health and safety - non existent. Food hygiene - never heard of it. Absolutely terrible food & staff, can’t understand them. Complained about the food 3 times and nothing was done about it, out of date pineapple stick. Another customer complained about his food.. no surprise. Just ann embarrassment to uttoxeter, and kfc as a whole company! this really does need to be shut down! Absolutely disgusting.

Never been to the Uttoxeter branch before. I was pleased to see how neat and tidy it was in comparison to others I've visited like Hull, Skegness and Burton upon Trent where you couldn't find a place to sit due to the lack of cleaning. We had an issue with the size of chips but the staff were very friendly and helpful. We didn't have to wait long and they got the order right. Speaking to a lovely lady called Sandra who seemed to take pride in the restaurant's appearance. I respect that. I was disappointed as they've stopped serving hot drinks and after a long swim was dying for a caffeine fix. Nothing to do with the wonderful staff here today though. Thank you very much for your service. Hope to call again.. .the food is delicious!!!!!

If I could give this place minus stars I would… it is without doubt the most disgusting store I’ve ever been too .. from getting food completely wrong dirty floors and tables , staff smoking in view of customers existing through a fire escape and to the latest issue of taking cold food back and reheating it in a microwave which they claim they don’t have.. time and time again this place never fails to hit rock bottom when serving food… the worse thing is when you bring to there attention the staff talk in there language so you cannot understand them and it makes you feel akward like there talking about you

Zinger burger was lukewarm and the lettuce was like cling film, so clearly not fresh. Toilets were a paddling pool. Not great at all really.

Terrible service Terrible food 'cooks' visibly smoking next to an unkept bin area! They must definitely have rats there! never again worst KFC ever don't even bother going

As a courtesy I informed the staff we had a guide dog with us. Wasn’t allowed to eat in the restaurant with her despite a sign on the door saying assistance dogs were allowed and the restaurant being empty. Had to take the food away instead which then turned out not to be what had been ordered either. Disappointing all round.