KFC in Birmingham

So I ordered a meal from the Birmingham New Street - not for the first time, but most definitely now the last time. Usually they get orders wrong or the driver just doesn’t bother turning up - this time however, it was the portion size. Omg who are they feeding - mice????? £8.99 for the smallest portion of food to have ever graced my plate. These KFC franchisers are killing the once respected brand

Sometimes when going to the bus stop I buy chicken chips with sweetcorn. I eat some on the way home and the rest when I reach home. Every August when I go to Blackpool I buy a bucket of chicken a d share it with guys on the street.

Not being used to eating at KFC, I did not know what to expect. There was no indication that one that order at an un-user friendly machine, then wait in line for someone to holler my number at me. No cutlery was provided, no napkins ... awful place to eat - won't go there again.

Very disappointed especially with the attitude of the assistant manager, raising her voice at customers, making fun of customers with the another staff named OLA, bursting out with laugher, acting immature, very unprofessional. The assistant manager should know better. she is not setting good examples for her staff. She needs to go to Marks and Spencers to learn how managers and supervisors act and behave. Not going back ever!!!!

this is the only KFC place i like. fast, piping hot, clean and friendly staff. there is always someone cleaning in there around the clock. even before the pandemic.

On the 3rd of August.Went into this restaurant.Was confronted by a racist door supervisor.Told me and my partner that we can'nt enter because of our manners and not wearing a face mask.He wasnt wearing one for him to judge or tell us not to..Plus we told him we couldnt because of our condition.He asked for proof..I asked if he was a medic.To which he had no reply..KFC have no right in asking for customers to show why they shouldnt be wearing a mask.Or even a racist door man who doesnt even wear one himself..I have tried to contact the store by phone but it just rings out..I will be contacting head office and making a formal and written complaint..

Cant understand why there has been bad things said about this place. i find it clean. and everytime i come here there is always someone cleaning making it nice and fresh. food here is also very good. infact its one of the best KFCs i been to. food always 100%. and friendly staff

Hicimos el pedido en la máquina y no nos dio el ticket por lo que no podíamos recoger la comida, tuvimos problemas para aclarar todo. Para colmo después de esperar muchísimo tiempo por el incidente se olvidaron un item de los que habíamos pedido. Sólo hemos ido a un KFC en Reino Unido pero si los comparas con España, al menos este, la comida deja mucho que desear, el sabor es totalmente distinto y que decir del pollo, seco y sin sabor.

The toilets were filthy and food a good place how can the establishment such as KFC run the restaurant like this. I will never be eating in here again as if the public toilets are like this then what would the staff toilets look like.

Firstly, just to be fair, I know that KFC on the whole is slower than other fast food outlets. Now, this place takes slow fast food to another level. The machines are glacial. The staff are borderline rude. They mix up the orders continually (I have witnessed this with colleagues). It always seems crowded but thats because of the service issues. On my order it was the little things like a missing hot wing or beans instead of gravy. One to miss out in the future. There are better alternatives elsewhere

I come here all the time. this is a very busy restaurant. and i can see the staff work very hard to please everyone. The food taken 10 minutes to wait. but worth it. the only problem was that the fries now comes with skins. not keen on it. old fries back please.

Ordered a large Fillet box meal only to get a mini fillet and was told you only get large drink And fries which wasn’t what I was charged for or wanted??? Seriously Took it back to them and told them to keep it for f*** sake

Ouch there have been a lot of bad reviews about this place, this review is no different. Some staff are friendly though, but the decor is tired. Prices are way too high as well. I had the box with the chicken fillets which were dangerously salty. However, my corn on the cob and popcorn chicken was nice. I don't know why my friend wanted to come here, learn from our mistake and go somewhere else!

The queues in this place are wild. The chicken here doesn’t taste the same as other branches and will most likely give you a belly ache. Store often filthy too.

I don't know why I didn't turn around and leave straightaway. But instead I ordered too much chicken for one, and with a feeling of self loathing took myself into a corner of this dingy, miserable eatery and forced myself to consume it. I didn't enjoy it - I'd not had KFC for years, and I thought at least the coating would be crispy, but it was just soggy. An undignified end for the chicken. The chips were also bad. I would have complained, but the serving staff looked so despondent to be there that I didn't have the heart. So I left, feeling quite sad about the whole experience, and slightly sullied.

Ordered a Trilogy Meal (yep the one on all the bus stops) and got a box with a Zinger Meal. But its tip of the iceberg really!! Security guard chatting up staff, poor service start to finish, poor standards (tables full of eaten food) and...

Ordered a take out from this restaurant and order was missing fries!!! WARNING to all using JustEat or any other delivery services to check your order carefully when it’s delivered, it appears from other reviews posted that this restaurant has a habit of missing items...

Waited an extremely long times for food, the food was okay. The restaurant itself was not extremely busy but tables were dirty and rubbish around. I used the self service screens, and mother in law lined up, I ordered five minutes before her but my...

It's shocking how slow the service is at this KFC restaurant is. I waited twenty minutes for a Zinger burger meal (burger, fries and a drink). I could have gone to McDonalds down the road, ordered and eaten my food within that time. I will...

I just wanted a drink, but it took far too long to get. A coffee shouldn't take that long! KFC really need to put better things in place to serve customers faster. Staff were standard service.

Surprised to notice the queuing system is like McDonald’s, queue one side, get food the other side, pointless as far as I am concerned, just adds to the time you spend waiting again. Which is frustrating. Decided to try one their new £5.49 rice box...

Been several times but have noticed that the delivery firms are swamping the place. They seem to come first takes ages to get served won't go back again shame

It is the slowest fast food restaurant that I’ve seen in all of my life, despite the fact that there were just 6 people in the restaurant. I had to wait more than 30min for my order the last time. In addition, the gave me...

Very slow staff. Always. No barbecue, wipe only if I ask. Cold burger and sweet corn. The worst KFC where I ever been.

i went in with a friend. i hadn't seen him for a long time and we stopped for a cup of tea.Service was quick and pleasant. The place was clean. There was a good choice of food and drink. Staff were attentive. Toilets were accessible....

How can a KFC run out of chips? But they did on Wednesday night - still the chip shop next door was far superior.

Went with my 2 daughters and sister and nephew, Staff too slow, brought bucket meal tasted ok average food

Location of Central Birmingham, this branch is just in the midst of a refit, now much roomy, and looks much cleaner. The staff are very friendly and helpful. The food is hot, tasty and not too greasy, with crispy fries. i am happy to return...

went in today with my wife. food was piping hot. yes that includes the fries. fresh as always. and the staff are friendly as always

So, after a night out, we end up at KFC at 10.30pm (closes 11). Attitude of server was rude, ordered gravy.... response was... we don't have none".. my response was "you don't close for 30 mins, could you not heat some up"... to which I...

My order number was called , I went to collect my order , it was incorrect , anyway I had ordered a Zinger burger box meal . The chips were cold , and the zinger burger was stodgy, it seemed wet and not the usual...

I visit this KFC relatively frequently. Every time I go in, the staff have a really bad attitude and just have poor service. They look at you like you're nothing, and to make it worse - the manager is the worst of them all. She...

If I had read the reviews before I decided to have a KFC snack, I would not have gone! It was actually OK to good. The service was efficient. The food was piping hot. It was usual KFC tasty chicken. I had a meal (two...

I have not had a KFC in years & my next 1 will probably be longer. The woman who served me looked like she would rather die a slow painful death than be serving everybody, which I get as I have worked in customer service...

I went in for lunch today. service with a smile. and i sat down and ate. there was a nice friendly lady who was always cleaning the tables. she was wonderful. she kept on top of the cleaning. i know in the past this place...

Took long to receive my food and fries were soggy and cold. I was displeased because I never expected this kind of service from KFC.

Went there on a wet Saturday evening hoping for a quick meal before my movie starts. Ordered a box meal of a Zinger Burger, Coleslaw, Fries, Chicken Wings and a Drink. The service was very very nice and the food arrived fast. My only complaint...

I went to grab some food before my interview and ordered the lunchbox and a Caramel Latte. The food was piping hot and lovely so no complaint there. My caramel latte had no Caramel!! and they lost my order if I hadn't already paid I...

Great clean KFC. Go there it's great place and in the city centre would recommend to anyone who loves KFC to go there and enjoy

I visited KFC , ordered a large drink what did I get? A half full cup. Asked for popcorn chicken what did I get? Freezing Cold. The staff were so rude and when I got home I was serverely ill. Absolutely disgrace and put me...

I visited KFC, unit 23 Martineau Place Birmingham. My order was taken by ‘Vuyisile’ whom had the most unwelcoming attitude I have ever experienced. She asked my husband, whom is a little hard of hearing, what drink he wanted, even I struggled to hear her....

It wasn't overly busy but orders seemed to get completed in waves with no orders coming out for five minutes but then several all at once. They give out numbers on your receipt but don't call them, instead calling out the order, so Heaven help...

Service was good. But the food not so good. Chicken was warm and rubbery like, the fries were warm at best.

This is the only KFC outlet in Brum city center which is sad as Mc Donald's has 3 while Burger king has 2. I went after 8pm hoping for a speedy service, unfortunately I had to wait a little longer than usual for my food....