McDonald's in Dudley - Phone Number, Reservations, Reviews

Maintains its title as the worst McDonald's in the UK. Think of something simple to order and they mess it up, keep you waiting for 20 minutes, then find out what they've given you is wrong and/or cold. Complaints are met by a confused, stressed out teenager who's trying their best. Even getting to the counter in the filthy restaurant is a challenge when you have to navigate an army of boisterous delivery drivers who've taken their mates and kid brother for the ride. Do do do do doo, not lovin' it!

Will not be going back to this McDonalds. Very disappointed. Waited 15 minutes for our drive thru order to come out to the car. No apology for the wait. Opened up my bacon double Big Mac and my 5 year old nephew could have done a better job putting it together plus they missed off part of the bacon. Husband had to go in to get correct order and that’s another 10 minute wait!! Very poor McDonalds - do better!!

Staff of this branch is always half asleep during their night shifts whenever i order from this branch theres always something missing or wrong with my order. i always order through the app and they never bother to read it through what’s written very poor service and unprofessional. 👎

Kinda annoying that my hot food was sat on a tray waiting for the chips and drink to be poured. It seems sensible that the drink is ready and the fries are added last minute. Not a whole 180 seconds sat on a tray unattended. After all, it's not as if the drink would go cold. Why doesn't McDonald's do what Burger King at Gallagher Park Junction 9 of the M6 (and Castlegate Dudley) do and have a self service drinks machine for customers to pour their own drinks. Each medium drink costs less than a penny; so even if they lose an extra 2 pence per meal sold, they would be able to have a faster service and maybe even save costs on salary. The self-serve is one of the reasons I prefer BK. That, the chips and fact that Dr Pepper is available in several flavours.

Really is of a shocking standard, ordered a simple double cheeseburger got told to park up but didn’t see the logic as there was nobody in the drive thru, burger married and it was absolutely disgusting the sauce was all over the burger it looked like it was assembled by a 2 year old went into the restaurant no apology or nothing got me another burger and it was exactly the same! The upper management for that particular chain need to do a serious review of the standards at the place when they aren’t expecting it and putting on a show for them because the standards are shocking.

The milkshakes were solidified, but it was heavenly, you can't beat a banana milkshake. It's good, like McFlurrys, they're solid! The Stourbridge one never works.

Great way to grab a bit of food weather your in a rush or just want to sit down and relax

Made a order online been 2 hours still haven't received the food driver is at the restaurant and can't find out why. Tried calling multiple times no answer. Really agitating when you order food late because you want something quick before bed and can't even get an explanation why absolute jokers

Breakfast before going to look at a car. Usual great McDs service and good food

Surprisingly long wait times. Been here a few times. Even in quiet nights, still waiting for 20 mins for a £3 burger and chips.

Not good, asked 4 piping hot,,returned burger x 2 luke warm ...I da want ice cream Cakk foda. Trash.,, Put it in the bin like there paper.

Load of rubbish I wow use em again

Have to park up and wait ages for the food to come...and the carpark is rammed with people waiting for thr same. Absolute chaos

I went to McDonald's today and bought a happy meal, but when I opened the burger for my son to eat, I was really surprised that their packaging was really horrible.

Your standard Mac Donald’s, ordered a coffee and was told to wait in bay. I waited around 10mins and it came out. Not sure why I was waiting so long

Can't belive that the drive thru never gets it's right bbq sauce can't be that difficult Service inside realy shunt take 35 minutes it's supposed to be fast food . Just lately it's more like a taxi rank and it's nor exactly child friendly with with delivery drivers F in and Geff in at the counter can be quite intimidating So come into the 21st century and try delivery can't belive still missed one third of the order the big mac was the main course but cudnt even get that right So disappointing Tried calling the shop but of course no one nos how to answer that Come on guys you can do better every one else does

Absolutely sick of this McDonald’s. Every time I come here the food is wrong. They made us the new hatrick burger with no sauce or onions? And gave my wrap with just lettuce? Drinks always half full and staff too unbothered to do anything about it. I’ll just drive 20 mins to my next McDonald’s next time

This place is joke run by kids who haven't got clue to busy talking to server end up walking get some older staff

Normal for macdonalds, it was rammed, it was so noisy with kids filling the seats, I sat in my car for 2 hours eating my lunch and drinking my cold drink, probably one of my better lunch times. Food was as normal, good! The drink was deliciously cold, it was just what I needed after a long drive in horrendous traffic jams.

Absolutely shocking….Kingswinford mc Donald’s…….the order came a long time after the order was placed……only half of the order came…shocking service …had to get out of car in the drive by area to see where the rest of my meal was…..which was very embarrassing….no apology….and when I got back this is what I was given …

I came through the driv thru this evening, ordered a hat trick burger and to my surprise when I got home there were only 2 patties instead of the advertised 3. While waiting for 5 minutes to pay there were team members swearing so customers can hear, then waited another 5 minutes at the delivery window to be given a wrong product. When calling the store to try and get it rectified no help was given. Very poor service for a global business

Very long wait to be served (15-20mins) even though we were near the front. Once served another wait to pay, then it was normal quick efficiency. Whether there was a problem not sure but it defo wasn't fast food !!

Super visit, all correct, piping hot and perfectly cooked. Fab visit!

Same old story ordering from McDonald’s via the app. Ordered for delivery as did not want to drive to the restaurant & Uber delivered our order later than expected (food cold) only to find items missing AGAIN !! Telephone for the restaurant ringing off the hook so had to drive to the store to complain and get the missing items but no chance of getting the delivery charge or handling fee back as McDonald’s told us to contact Uber and Uber denied it was them and told us to contact McDonald’s. How can they get away with it. £5 to fetch your own food. Complete joke. AVOID.

absolutely poor customer service. 1st time my order is wrong. 2nd time my food never shown up!!!! So i drove down there to explain my situation and they were nothing but useless. I will never ever visit or buy anything from this restaurant again. I dont recommend anyone to come here. Unless you want the enjoyment hassle with getting your full money back. The atleast this restaurant could've done to apologise on their behalf to re make my food and to never let that driver deliver for them again.

One milkskake and 6 nuggets, ordered inside because of the drive thru que, Took 20mins!!! And its a regular occurance thanks to the swarm of delivery drivers, get your priorities sorted.

Not enough staff to cope with the amount of customers.

Food on the floor caused my foot to slip when standing as I stood my leg/knee gave way and twisted , causing me to go to A&E not being able to weight bear, to having X-rays for me to have fractured knee and 2 months off work, physio sessions also . When I did this I passed out twice on my friend and then again on the long chair we was sat on! I think this needs to be made aware , if I can have my knee fractured what would happen if this was the elderly , it would cause death to them! Always food on floor when visiting the restraunt I should be owed something for this . And do have proof of physio sessions , sick notes and fracture clinic appointments

Had food delivered that was stone cold, contacted them as it was late it had been sat there an hour I asked them to replace the food but they still sent it forcing me to take it back, then they didn’t want to replace it

Dislike for two reasons. First is it’s too busy Uber eats drivers everywhere and super slow service, this is not the staffs fault as most staff are pleasant. It’s just too busy . That’s my second point ! The council should close this site as it leaves to very bad traffic on the road . The drive Thu is not big enough for the demand and clogged up the road . The council tax they pay is not enough to warrant such a burden on the surrounding area

How can you mess up an order that is on a screen in front of you! Honestly I got rejected from working here a few years ago but it seems like you reject good customer service for drug fuelled idiots who will never achieve anything in life. 4 years and still the worst mcdonalds in the UK!

Ordered food from here and waited an hour for it to turn up cold and to have items missing from the order.

Been waiting 30 minutes for a burger no where to park cause everyone’s waiting for there food ended up parking at the back clearly seen we ain’t at the front and threw it away

Ordered food 2 out of the three items arrived.

"Fast food"........not sure this title is relevant.Seems very biased towards the delivery side of the operation,left waiting if you are inside ordering.

For two drive-thru visits in a row, I've had to wait for approx 15 minutes in a waiting bay and both times there have been errors with my order. The first time, I got that fed up of waiting I ended up going into the restaurant only to see my order sat waiting. By the time I got someone's attention (approx 4 mins) later staff lied to me and said, "It was just been put there." I thought I would give them a second chance, but clearly this restaurant has gone downhill, and the customer service is shocking.

cold burgers served on squashed buns, over toasted to the point of being burnt. Service was slow, but the coffee was good.

Excellent customer service from a member of staff named "Pete". Very polite when bringing my food to the waiting bay and resolved an issue with a missed order straight away, with a smile and a brilliant personality. It would have been 5 stars if the fella taking the payments had the same attitude. He grunted at me to confirm my order on the screen, I said it's not on there and then he snapped saying " look at the screen, is that your order?" I repeated myself again and instead of an apology he rolled his eyes and read my order. I think he needs to take a few leaves out of Petes book.

Terrible. EVERY time we go here the order is wrong. Dont bother

Always seem to forget something

Awful waited in bay 25 mins, i decided to go in find out where my order was its a joke, they deal with delivery orders first, big mistake need to sort out walk ins and drive through fast food i think not it was cold awell wont be going back disgusting needs sorting every time you go there you have to wait in a bay

To many delivery drivers going the wrong way round and blocking people dangerous for kids

Ordered online for delivery. Wrong order sent out rang store to complain and had phone put down on me. Abysmal customer service. Ordered 2 deluxe double quarter pounder meals and got 2 double cheese burgers and chicken mayo. Took hour and half to arrive and was freezing when it arrived.

Absolute joke sort your staff out I’ve been waiting over an hour now and still haven’t been served clearly not enough staff

Slow service and badly made (and usually cold) burgers almost every time. Over a period of 10 years or more this particular McDonald’s has been consistently poor. Pretty impressive tbh as I can imagine the staff turnover is fairly high.

Missing food again! I asked for a breakfast sausage to be put in a box and when I got back home it wasn’t in there. Ridiculous

The food was good, but no balloons for the small children,no crayons or coulouring sheets, and Internet for the computer child games switched off very disappointing,will not use kingswinford again,will go to merry hill .

Terrible food every thing was all stone cold our burgers where thrown on half hanging off and yet they still wrapped them, cheese was stuck to wrapping awful! Chips where not cooked and where all in the bottom of the bag put in upside down! Milkshakes was pure syrup and warm, Food is not to legal temperatures management need to be doing spot checks on quality and temperatures which they obviously are not doing! all staff need retraining on food practices, and hot holding procedures, food should not be sent out cold, this resturant really needs to look at its food procedures ASAP!!

Had the worst experience here! Drive thru queue was absolutely ridiculous; you couldn’t access the car park. Finally got in and ordered my food on a screen which was a good job bc there were 3 people waiting to order at the tills and it took over 10 minutes for someone to serve them and even acknowledge them. Staff were rude, didn’t acknowledge customers whatsoever and walked past them like they weren’t there. Waited over 20 minutes for my food, people who ordered after me got their order first. Even a bloke who had ordered a milkshake and apple pie waited over 12 minutes. Whilst waiting 2 people eating in had to complain that their food was freezing cold and then again had to wait over 10/15 minutes for a fresh one. Finally got my food, drove 15 minutes to realise that HALF my order was missing and the food that was in there was freezing cold. Drove back, couldn’t access the car park again for nearly 10 minutes and had to go in and complain. Man behind till didn’t say much, just a heartless “sorry” and proceeded to get my missing items within seconds. The food was par at best. If your waiting for longer periods of time, you expect the food to be amazing.. not here. The worst McDonald I’ve been to! I will not be using this one again and I do not recommend.

Every single time I use the drivethru I have to park up, even if there's literally nobody at all using it other than me and jve asked for a very small, simple order. Why? What's the point in the drivethru?

Dreadful. Longest wait for mcdonalds food, globally. 35min for a double quarter pounder meal. Been served faster in Spain, Holland and USA. Poor staff attitude "not my problem" kinda vibe. Full of chavvy, uneducated and mouthy children and staff aren't much better. Sticky floors tables and even chairs. Never serve frappes either. In need of dire improvement. Better of driving 15-20 mins in any direction away from this McDonald's to go to either Merry hill, Stourbridge or Lea road McDonalds

Very slow service. 30 minutes for 1 burger, fries and a drink. Good food. Just slow service

Avoid these, they send you the wrong sauces don't put on the extras you order, just avoid, and choose the next closet one, don't give these brain dead workers business

Went for a breakfast and found the night shift worker's and the day shift manager outside on the carpark smoking not just cigarettes but the members of the shift smoking weed will never use this McDonald's or there restaurant's again if I could give less than half I would absolutely disgraceful let's all have weed flavoured food and get high by having a mcdy

Told me to park up. I was waiting for 25 mins

Sat ages at drive thru without being served, other queue was being served so drove up to window, they did take our order at the window, gave us the drinks and Mc flurries first and hot food came 10 mins later, ice cream was melted. I realise now why it is rated one of the worst Mc Donald's ever

Food is alright but service is terrible with staff at drive thru just talking to each other

Waited 40 minutes for a breakfast order. Interesting watching the dozen or so delivery drivers milling around the counter waiting for orders. Might be worth considering having a separate area for customers as it feels less of somewhere to eat and more of taxi rank. Overall, a dismal experience.

Shocking service, ordered an Uber eats order and came completely wrong. No drinks, wrong food in the bags. Rang McDonald's Kingswinford and they didn't want to know. I just got the generic 'can't do anything, just contact Uber Eats for a refund. Probably the worst McDonald's I have ever used. Also stay away if you require disabled parking. The delivery drivers use them. And are not challenged by the staff.

Firstly, deliveroo and just eat drivers we’re parked in the collection bays. My advice don’t order from either - the one in our pick up bay had filthy collection bags and had another person smoking in the car. Secondly, we ordered Big Macs and something bad has happened to them. They were smaller, tasted more of the sauce then anything and had horrid shiny chewy buns. I’ve always loved a Big Mac but not after tonight it’s put me off them. Staff were nice to be fair.

the delivery driver drove of with my food as i shouted out the window were she needed to go , instead she got into her car and drove away when all she needed to do was got up the stairs infront of her. She one blind and stupid women . I want my money back and my food delivered. YOU need some NEW delivery drivers this women looked drugged and gone of her head . Disquisting . im starving and i want my food.

i am DISGUSTED this stupid smackhead woman with her stupid torch couldnt walk up some steps right in front of her. doe even get me started. i was shouting out the window to her and the woman day even know what day it is. i want my money back get urself some new drivers done employ dribbles next time. disgusting

Went to McDonald’s today food was very cold drinks did not taste right and most of the food was tipped out in the bag. Worst McDonald’s I’ve ever been to

Great service, food was hot and promptly served at the drive thru

Hit and miss really. Sometimes very decent service that you can't say anything bad about, but more often than not, extremely long waiting times, missed/wrong items on the order, cold food due to waiting so long. Last time I went here through drive thru it took them 35 minutes to get my food on the evening. Made me doubt its a "fast" food chain, with that waiting time might as well gone to a proper restaurant.

Food is basic often missing condiments. Clean inside

Long times occasionally but staff are lovely

Food was decent, staff were friendly enough but damn it was soooo slow. Took around 20 minutes to get through drive through with around 6 cars. When I came out the queue was around 20 cars so no idea how long they took

Food is usual Maccies food. The atmosphere inside is just dead and unwelcoming. The service here is normally very slow. The car park is full of delivery drivers so very busy.

This was terrible the chicken nuggets were like rubber the burger was cold and the fries were cold aswell everything about it was terrible so not recommend. They did not get our order right I asked for a plane big mac meal with extra cheese and it was just plain!

Everything cold and long wait shocking service shocking food quality that was the last chance saloon spent £19 and wished I'd gone to the chippy

Top tier scran best mcdonalds I have ever had big up xander class employee give him a raise

Just a horrible McDonald's. Rude staff, food always cold. The pick up spaces and disabled spaces are just filled with Uber eats drivers, the food is nearly always bad and/or wrong.

Only interested in huber drivers couldn't get near the counter for them if your a walk in customer you may as well be invisible.

Worst McDonald’s out there. Service terrible waited over 30 minutes couldn’t get near the counter due to delivery drivers blocking them . They got priority every one else who came in got ignored. Drive through a joke que that long it went out blocking the main road. Delivery drivers parking anywhere and in the bay spots so dangerous to walk round there. Food what can I say, stone cold burger looked like it had a bite out of it plus after all that wait got the order wrong. The council need to do something about these drivers parking anywhere it’s dangerous .

This Macdonalds has to be the worst around. Wait times are a joke, food is cold, delivery drivers driving around the one way system like they own the place. Mcflurrys are short filled so when paying for a large you can be lucky if they put 2 squirts of ice cream in it. Really don't know why or how this place is still open.

Cheers for the fries….no more words necessary!

Shocking how can something so easy be so bad ? Zombie like unenthusiastic staff, cold food and really poor service. If this was an independent restaurant not part of a multi national chain it would be long gone

Slowest "fast food" restauraunt i ever attended been the same for years , keep hopeing will change however it clearly does not so its sole purpose of convienniance is obsolete

New skin same snake ... parked at the totally empty drive thru screen, for them to let 4 cars through on the other screen, 6 minutes later I papped my horn for them to remember I need serving ... total waste!!

Went through the drive through. Quick, efficient, polite staff, perfect. Ordered a Happy Meal, a little over lukewarm, but that's expected at every outlet in recent years so not a problem. The problem we have is we received a Happy Meal in a Sonic the Hedgehog box, a product from sometime ago but the lad was exited non the less, opened the box, a book, not a problem, sometimes the boy would rather have the book, but he was expecting Sonic the Hedgehog due to the box, the book in question was "Inspirational Writers Jane Austin" not a problem, only, from this resturant we have received this book no fewer than 5 times in the past couple of years. We returned and ask if they could trade it to a reply of "The resturant has no toys, or other books". I understand it's a franchise, and sometimes purchase to many additions to Happy meals and need to ditch them on mugs like us, but surely recycling the same rubbish in mismatch boxes only adds to the stores reputation of one of the nations worst. Food warmed at home and enjoyed, book not opened.

One of the best McDonalds in the country... great service and happy staff.

Have to give credit to how much can go wrong with one simple order. Order incorrect, tool ages for them to understand what the issue was, when they finally understood it took them an age to bring the 'right' food. Tool it home from the drive through to realise it was swrong again. I know its mcdonalds so expectations are low but this restaurant that thoroughly deserves the reputation it has locally

Rude gossiping staff unable to take a simple order. I ordered via the drive through … a wrap meal with a drink, no ice. They'd taken down the wrong wrap - the wrong flavour and wrong kind of chicken. My drink had ice in it. I handed it back. A member of staff started to moan on about how customers order drinks without ice. I told them that I was allowed to make a choice whether I want ice or not. They obviously didn't know I could hear them. Rude.

Poor customer service can’t listen to simple instructions, got food order wrong, staff seem to ignore customers in the window on purpose this is not the first time it’s happened.one of the worst McDonald’s in the uk.

Wen't to order my food today. The person did not understand my order. I repeated it 3 times to him galaxy hot chocolate he still did not understand my order. He kept saying Cadbury hot chocolate not available. He then made me park up even tho it was not busy. I waited nearly 20mins there then eventually a lady called me over to the window to collect my order. I then asked for sauces I got ignored. For the lack of professional customer service experience I received today its a 1 star rating. Won't be coming to this place again. Also the fillet fish was not straight on the burger it was out of line. They can't even get that right 1 star again. Poor service.

ordered online multiple times and every time the orders have been wrong despite paying full price for items that we haven’t received. terrible service can’t even read a receipt.

Horrible place totally wrecked by delivery drivers who have no respect for anyone they park all over place even on the zebra crossing! Place needs closing down!!! Foods always late in drive through, will never use again avoid at all costs

The staff are great and it's a McDonald's you know what you are getting. The downside is that there just isn't enough room and at busy times the drive through blocks access to the car park and creates ridiculous backlogs. I purposely avoid this place at busy times because of this.

Stopped for a quick bite to eat after eventually finding somewhere to park (most spaces seem to be taken by delivery drivers), ordered my food asked for my sandwich without lettuce after waiting around 10 minutes finally got my meal and they couldn't get it right my big mac was without lettuce but also minus the cheese, after taking it back the burger wasn't that warm as the cheese didn't melt (just put on a cheese slice and gave me back the same burger)will not be returning here.

So poor, simple order, missed items off it. Place felt grubby, staff looked wore out, fed up, rushed and unhappy. Never again

Ordered 4 meals on just eat arrived stone cold couldn't eat went straight in the bin

Don't bother ordering for delivery the order is never right and uber eats refuse refunds

Left us waiting at drive thru as not turned the lane on, had to get out and walk into tell them they had a back log :(

Staff am horrible don’t go there and can’t get your food right

Most of the time, they miss things from order

there is a reason this mcDonalds has been voted the worst mcDonalds in the UK. Most of the evening crew (not managers) never acknowledge you. You can sometimes be waiting 10 minutes until finally someone serves you even though they see you at the till yet still run off to the back like they are little muppets unfortunately. This is what you get when you ask for a double sauce and cheese literally dollops of sauce are randomly put on & cheese slices everywhere in the box clearly on purpose and no care in the world (staff member-beth). The staff in here are mostly immature with what seems like no social life whatsoever. Ive been here many a times where they look at you like your a corpse. The management should put their footdown and make the crew understand their job is to serve the customer. There should always be a crew member at the shop acknowledging customers and getting the food out in good time rather than chatting away and hiding in the kitchens.

Ordered on just eat. Had phone call from restaurant they lost my order so to repeat what I had ordered. I done this stated everything. I'm missing 3 mayo chickens the cheese burger has come with everything on it as I stated it plain for my daughter and missing her fruit shoot. I phone up for them to say you going to have to go through just eat. EXCUSE ME! it's your staff that can't get a bloody ordered correct and then say we got ro go through just eat. Always a problem with kingswinford mcdonalds I'd avoid absolute disgrace!!!!!!!

This is by far the worst mcdonalds around. Yet we still give them the benefit of the doubt. Here we are yet again. Order is wrong. Chips are limp and this time is the last straw. Avoid this disaster and head another 5 minutes up the road to merryhill. Facilities 1000 times better and the food and service is on point. Take my advice this branch needs a wake up call.

If u want cold food then I highly recommend