Hickory's Smokehouse in Dudley

Great food and service. Booked in advanced.

Great atmosphere and the food was quick and tasted lovely. It’s an ideal place for children with the free popcorn and movie room. The staff were all super friendly and made you feel welcome even though it was busy! Ell especially was so warm and welcoming it was a pleasure, she seemed to really enjoy her job which showed!

My first time there and was very impressed. Great service food was delicious and they made a special effort for birthdays which was lovley. Can recommend the cocktails too. Will definitely go back.

First time at Hickory’s and it was amazing, went for my daughter’s birthday meal. Ellie looked after our table and she was absolutely brilliant, my daughter has social anxiety and this was quickly recognised by Ellie, she discretely bought over a birthday cake without the singing and checked if she would be ok with a sparkler, the food was fantastic, and the other staff we spoke to were also very friendly and nothing was too much trouble! I can’t wait to return. Huge thank you to Ellie, she is a credit to the team. Definitely recommend this place!

Abundant and well prepared dishes.

Visited for my sisters birthday. Food was brilliant! Tried a few cocktails and loved them all especially the alcoholic milkshake 😋

Food's good. Service is too attentive to the point it's annoying to be constantly harassed by the servers. The default included tip is also outrageous. It should be opt-in, not opt-out. I know it's an American-themed restaurant, but we don't need to endorse the backwards traditions of the west side of the Atlantic - pay the staff a better wage; don't get customers to do it on behalf of the business.

It was ok - not the best - pub is a bit costly

Lovely food just and service, but it was too loud in there

Firstly me and my wife was targeted by the staff the minute we walked in just because the way we dressed they was checking we was at our table every 2 minutes they thought we was going to do a dine and dash it was so horrible it was my first time there i know some people will say omg that's was fast service it was all rushed in my eyes we had out starter and main within 25 minutes of arriving then we found a hair on my wife's brisket I did not want to do anything at first as the staff already suspected we was going to walk out but my wife said it's put her off and this was our first date in 3 years and to top it the main my wife was eating was £22 just on its own i was not having it so I told staff the young lad went told the manager but as he left I also left and the young lad and his manager both went to look at the cameras lol to see if we stuck it there long behold i was telling the truth we had the main free and a free pudding so saved £34 😆 meal still come to £75 still abit but all in all food as freaking out this planet best mac and cheese best corn dogs

Waitress service needs improvement. No check back done after meal came out. I appreciate its busy, but after maincourse plates taken away waitress never asked if we had room for sweets. Just took the plates and disappeared and after waiting over half hour for the bill we had to ask for it. If i could chose who got the tip i would have left it for kitchen and bar staff only. Also Birthday girl got no acknowledgement at all despite obvious clues!

Service was great, really clued up with gluten free, couldn't do enough for us. Food was amazing.

Fantastic Food and great service. Jenson was fantastic and looked after us exceptionally well. Made great recommendations and ensured our visit was amazing. Much appreciated. Popcorn was a great touch. Would definitely recommend. Easy parking and great atmosphere.

Been a few times and have always had a lovely time but wanted to leave this review for a lady called zizi. We came this evening for my daughters 9th birthday. Her service and attention to detail was second to non and she even acknowledged my sons SATs this week by giving him a donut with a message on to say good luck written in chocolate sauce and she also gave him a little keepsake which he was over the moon with so thank you. Lovely food and fabulous service. When you arrive you get complimentary popcorn and water and there is also a cinema room for the kids which is fantastic and something I have never seen before in a restaurant. All in all another lovely meal and wonderful service and we look forward to coming again

First time here for my 54th what an amazing evening very busy lovely atmosphere food is to die for you must try the brisket really enjoyed my evening with family felt welcome comfortable and at ease if you only do it once get to hickorys what a place you won't be dissapointed .

Always busy, but always manage to find a table, for a 3 or 4 group of walk ins, but book if you can, just for peace of mind . If you're a meat lover, then this is your kind of place, portions are

Great staff and the food was out of this world!

The GOAT. This restaurant has never disappointed on any level - me and friends and family attend here several times a year. The staff are brilliant, the food is fire, and atmosphere is cosy but lively. One of the only places to catch American football events in a social setting as well! If you like meat, BBQ/Smokehouse style, or burgers this is your place. The sides and desserts deserve an honourable mention too. Money spent here is not money that is wasted. Always clean, always friendly, always timely, always tasty!

Always a great night out whether just for drinks or food! Whole family enjoyed

Been here a few times and it has always been good but not this time waiter was trying far to much to get a tip because after a while we just wanted to be left alone. Starter Smoked bacon bits was very good Main course brisket was dreadful should have come out slightly warm but was red hot, dry and a funny colour. My husband's burger was on the pass 15 mins before arriving at out table. Was offered another meal by manager but really didn't fancy it.

Very American fast food but well presented.

Excellent evening with the family,

If you've never been to a Hickory's before. Go to this one. If you have ..Go to this one! All expectations met and some more.

Excellent customer service from Zac who was our table attendant Going above and beyond and very polite Definitely deserves a recommendation for the way he conducts him self

the steak wasnt eatable but did get our money back 85 pound we came 2 years ago different experience it was lovely one barman who was brilliant but food wasnt has good i hate negative comments but i also like to be truthfull im sorry but wont be coming back again too expensive for what you get

I was recommended this place by my neighbour, for me, it was standard food at very expensive prices. The atmosphere was great with different rooms with sport on and even a cinema room for kids, but for me the food was extortionatly priced and was very salty (chicken burger). The drinks were very expensive as well. The staff were really nice and helpful and even moved us to a different table on our request, but I still wouldn't visit here again.

Good atmosphere, tasty food, expensive though!

The food and service was absolutely amazing cannot fault at all. I had the mixed platter and it was all good and cooked to perfection. My wife had a burger and once again that was delicious. My son had a hot dog and said it was the best hotdog he had ever had. Really good experience and will visit again for sure. Would recommend anyone visit as you won't be disappointed.

Absolutely amazing hot dog! Stopped by on a whim and I’m so glad I did. The flavor was on point, great service and a laid-back atmosphere too. Easily one of the best hot dogs I’ve had in a long time. Can’t wait to come back!”

Great food and great feel to the place. Recommend booking as very busy!

We had a lovely meal with lovely family and the servers couldn't do enough. They even surprised us with dessert and champers for mom and dad's anniversary along with a cute.gift keepsake.

Food was bang on. Staff were great and the venue is quite large and very well decored. I opted for the brisket sub and it was delicious, shame it was bigger! Kids burger was decent quality

One of my favourite places to eat. Staff are friendly and food scrumptious.

Amazing food, great service definitely worth a visit.

Had the sharing platter for 2 and it was excellent, every item on there was very tasty and well presented. The staff that served us were super friendly and attentive. Can’t really pick any faults with this place, its great.

Great place, the best waiting staffa d, the food ain't bad either

Very nice place, staff is very friendly food is really good too Very American like which I loved the vibes 🩷(try the sweets and shakes they looked amazing but with too much sugar for me)

Lauren was a lovely server, very friendly and likeable- great service and food!

Lovely food, just a bit too noisy for me.

Always a good atmosphere here. Staff always friendly and helpful Food as always was delicious and so were the cocktails 🍸

Lovely place to eat, drink and socialise 😘

Absolutely fantastic experience. Food is amazing Service was above and beyond The atmosphere is excellent.

Great experience. The food was amazing. If you love your BBQ meats 🍖 this is the place to go 10/10

Expensive, but well worth it. We were looked after by the staff.

Very pleasant experience with friendly staff and tasty food

Fantastic food, staff were excellent, great atmosphere. Have taken a likings to Thatcher's blood orange cider, which wasn't available, if this was my only criticism, which it isn't. 9.9999999999 etc out of 10! Great day!

Great food which is well worth the money. Fantastic service, especially from Zak. The movie room is great for kids. Free popcorn to keep you busy while you order and wait for meals. Free water supplied immediately as standard. The staff asked if we were celebrating a special occasion and after my wife said it was her birthday, we got a sign placed on the table and at the end a cake with candle brought to the table for her, free of charge! The frozen custard decorating station is cool for the kids too. Have been before and look forward to going again.

I've tried different Hickory's always good service and atmosphere, the food is always good, was my first time on this one, but my ribs wasn't as good as in other sites, I'll need to try again and see if was that day

The staff were polite and welcoming. Service was great and the food was amazing, we will definitely be going again

As an American barbecue enthusiast, my first experience with Hickory’s was worth remembering. Their service was reminiscent of that southern hospitality feel, and the portions are worthy of sharing. Sauces must be made in-house, since I don’t think you’ll have an easy time finding them elsewhere. The highlight of the meal was definitely the kindness of the staff, who ensured the birthday girl had the best time (she got to make a cocktail of her choice behind the bar!).

Came in on Sun 9th march Bday special meal 2pm, Ended up having food poisoning, was really ill on the night & the following day. Sent an email to hickorys said someone would contact me within 72hours. Its been 2 weeks & no responce. We didnt eat straight away, but the Symtoms kicked in at 9pm Made me really poorly and in so much pain. They dont even contact you back after reporting this via email... Dont think i will be returning again. &&&& you already HAVEEEE my correct number NO missed ...calls NO Voicemails ... NO Witheld calls......

Visited here for a birthday celebration,a party of 15 service was 6 star food was brilliant venue looked a little tired ifi was being over critical.But wouldn't deter me from revisiting.looking forward to our next visit

Poor experience. Kitchen staff screaming for service, made an unpleasant visit sitting close to kitchen. Confusion over allergens, weren’t asked if we had any allergens and then there was back and forth delaying our food and dampening our overall experience. Food was substandard. Really disappointed.

Great service, friendly staff. I love Hickorys

Came on friday night and was looked after by Zizi and Cara/Kira? Both lovely and attentive, food is always incredible, and made good use of the 2 for £12 on cocktails 🤭 will be happily returning, thank you for lovely evening!

the people are so nice to the food was actually buzzing yeah I just left there it was amazing yk the workers are good to like I said appreance of them is great to yea also the milkshakes absolutely banging and I had the tacos and others had other things wow 😛

We celebrated a milestone birthday with our family today. We received a wonderful welcome and service from all the different wait staff who served us. Food was excellent and value for money. Would recommend 😊

Overcharged :( corrected but a 7% discretionary tip added. Food is ok, very noisy.

Staff were really friendly and welcoming, especially bar staff. Food was nice but pretty expensive for what was served. Not a lot of choice.

Great restaurant, the food is top quality and wait times are relatively short. The staff are very welcoming and can’t do enough to make sure you have a pleasant meal. Highly recommend the Smokehouse Platter for 2 people, serious meat overload but tastes amazing.

We ate mid-afternoon so it was a little quiet.

Not impressed! I'm a Google reviewer and don't often leave a one star, however multiple things went wrong on our first visit to this restaurant. 1, we had never been to this place before and the menu wasn't explained very well at all. We were told about the tasters, there were 12 of us at our table, we said can we have one each? The waitress said I can't do that, I can give you three, now when someone says they are giving you three things, you don't expect to be charged. If we were to be charged, why couldn't we all have one. 2, I'm a vegan, no tasters were available for me, upon asking, we were told there is nothing for vegans, very confusing as I managed to cook vegan food for myself. 3, My vegan burger was sloppy and borderline warm, my fries were a very small portion in comparison to other restaurants I've been to in the same class. The sauce that is served (tomato like) was not flavoured at all. 4, My brother ordered a large dish with lots of meat on, the ribs were over done, hard and not edible, we sent them back and some new ones returned at the end of the meal, I understand it was busy, but complaints should be replaced with urgency, too late for the birthday celebration as the meal was over. This should have been deducted from the menu as we did say it's a little late when they arrived to enjoy. 5, My sister ordered a fish dish, it was dry and tasted like the fish was borderline out of date. Again, with the reputation of this chain, not good at all. 6, we were sat close to the front door, freezing was an understatement. People kept coming in and leaving the restaurant door open. There was no automatic closer on here or if there was it's not fit for purpose . If we got up once to close the door we got up 15 times. 7, When giving feedback to the waitress at the paying of the bill, we found the attitude to be argumentative, hostile and non caring. Couldn't wait to leave. 8, I've given a two star for the service as we did have a birthday cake and they did bring that over for us. Summary: We were not impressed at all.

The food was excellent and the service was great I thought the whole team played well myself and friends were more than happy

Super good food. Were sat by the kitchen which was very loud with a lot of shouting. Very good place to come for birthdays.

Had a fantastic birthday meal with friends but unfortunately I find with every hickorys smokehouse once you have ordered and got your food you seem to be forgot about and you don't exist anymore which is very disappointing, I have found this to be the same at 3 different premises now and don't think we will bother again.

My favourite place to dine out. Social distancing rules were adhered to and the serving staff were pleasant as always. A service charge of 7.5% is automatically added to your bill, which I feel is fair enough, however you can ask for it to be removed if you don't think it has been earned. The food is great and the milkshakes are the best - just don't have one as a drink before your food arrives, have one as a dessert 😋. Update - visited again for Sunday lunch on 9th October 2022 as part of my Son's 21st birthday celebrations. Once again, everything was first class, the restaurant was very busy, but the food and service standard was as high as ever. Tom, our server was excellent and made our dining experience a memorable one - if he doesn't already, the guy should have his own fan club! 😀 Hickorys Wall Heath remains my favourite place to eat.

Can't fault the food or service. Never had a bad meal, reasonably priced. Would highly recommend.

Finally decided to try here to see what all the hype was a out and couldnt have been more disappointed...Food is a joke for the price! Main meals are like a starter or a kids meal. Only 1 steak on the menu too. Poor service ordered 4 drinks and 3 were wrong, 3 different waitresses asking the same questions... Too many screaming kids for my liking! Needless to say we won't be going back there again.

A proper American style diner, awesome quirks from the menu to the furniture. Meat that falls off the bone and regular service to our table to check to see how we're doing. Didn't put a foot wrong.

The best smokehouse in the UK. The beef rib is immense.

Only our 2nd visit, why we haven't been here sooner il neva no!!! Foods good!! It's proper dirty comfort food, quite heavy food an quite expensive but worth it!!

Loved it, super busy but staff were attentive and friendly. Not a quiet place.

4 Star for service as was slow, although it was busy but staff was polite and friendly. Plenty of parking also. Great food 😋

My partner and I turned up a little early, hoping to get a table earlier than I booked. This wasn't a problem, so we went and sat in the bar area until it was our allotted time. By this time £40 spent at the bar.. we noticed people casually walking in and getting seated. I approached staff at the door who seated us immediately, (Unapologetic). A server came to the table almost immediately. I hadn't even had a look at the menu as if we were rushed to make up our minds. The waitress returned just 2 minutes later... long story short we had the platter for 2. When this arrived the ribs were overcooked to a point of burnt not smoked, I could've broken a tooth! They were uneatable. (My dog enjoyed them though). The overall experience was poor. I felt like I was eating in a dimly lit shed. Sat in the corner with poor lighting. The quality of food was not on par, well seasoned fries and the cowboy beans was all that was satisfactory. However the couple of slices of brisket was mouthwateringly good. You don't get monetary value here especially for the platter.

American themed smokehouse. Brilliant selection of food and drinks. Staff are second to none

Love, love, love! Such a VIBE and lovely service. Excellent food. The sharing platter is great for two people if you’re unsure of what you’d like to try.

Rather gorgeous selection of meats on offer here folks

Lunch with my daughters and grandkids. Had a lovely afternoon. Girls had the burgers fries and milkshake, I had the brisket sub with fries , coleslaw, and salad. Very lovely

Nice place, it was quite packed for a Monday evening hence it was a bit loud to hold a conversation. The food was good and so was the service.

Came here celebrating a birthday and Jenson looked after us all night, top lad. Really attentive. The food was delicious and that fro-co hazelnut is a must with some extra sauce on the side. Top tier

08/02/25 Thank you to the team for a warm welcome and lovely service , enjoyed celebrating a good friends pre 50th birthday breakfast. special thank you to both Mariah and Georgia who were not only polite and professional but did not hesitate for taking our order for the numerous times we asked for more coffee. Thank you and we shall be returning soon. 🙏🏽🙏🏽🙏🏽

Food was absolutely gorgeous, service was amazing throughout, and pricing was fair. We'd booked ahead so, even though it was very busy, a table was ready for us as soon as we arrived. Service was noticeably quick, and everyone who served our table was very kind and polite.

Very nice, good meat. Tom was a nice man.

Best food at this place. I love it and the staff are always super friendly

Came for the honkytonk line dancing and it was fab!

We came here for dinner on the 9th of January, and we had booked a table for 7pm, granted we were 7 minutes late as traffic was bad but we apologised, and the front of house was nice. Our table wasn’t quite ready so we were directed to the bar where we got two drinks, and the bar staff were lovely, making an effort to talk to every customer. It was 7:30 and there was still no table, so we moved over to some other chairs that were more comfortable, throughout the next half an hour I notice the lady who greeted us at the door looking at us repeatedly and at 8pm she comes up to us and asks if we were waiting for a table. I know it was busy and it’s not her fault if theres a bit of a backlog, but I was shocked that she openly admitted that she’d forgotten about us, she then directed us to a table that had been free for the past 15 minutes. She apologised but I feel like because my partner and I are a younger couple, she felt like it was okay to be sort of casual about it because we aren’t likely to make a fuss, but if we were a couple in our forties there’s no way she would’ve made us wait an hour for a table that we booked in advance, and offer no compensation, and despite this we still paid the added service charge. Our food did come out very quickly, whether that was because the kitchen was told we’d waited a whole hour or not I don’t know. The food was very nice, I had the full rack of ribs with the house bbq sauce, and my partner had the beef rib, my fries were lukewarm but I was eating it with the coleslaw so I didn’t mind. For dessert we shared the Cookie Monster milkshake, and it looked and tasted amazing. Our server was attentive, but it did take a while for us to be able to grab someone to get the bill although the restaurant wasn’t busy by the time we left. I’d come again because we’ve visited before and not had to wait that long, but it was a bit of a dampener on the evening.

Good food and service bit to busy for me Friday night

1st time of going and my experience was wonderful. All the staff were so welcoming and helpful with my choice will definitely be going back and recommend others.

Food was very nice for what you got, which was not a lot, how they can charge £20.99 for 3 slices of Brisket ( allegedly 1/2 a Pound? 8oz. and half of it was fat.) with a small portion of pickles and Slaw, and a mug full of chips, i cannot fathom. Nice food, VERY VERY EXPENSIVE. Not returning anytime soon.

Busy place. Food very average to almost inedible some dishes. Not going again. Staff and service were helpful

Staff are absolutely fantastic when accommodating allergies mine aren't on the 14 major allergen lists so they went to extra effort checking everything for me. Also made sure I had an accessible area as I use a walking frame staff are friendly food is delicious only thing is it can be noisy at busy times but they got me a table in a quieter area as I'm autistic which is nice.

Me and my partner came today, sat on Tbl4 and had a lovely meal. We had the beef rib, bird & beast burger, giant garlic pretzel and a brisket mac. Everything was beautiful as always. We were served by Tomas and were also looked after by another girl too, I didn't catch her name but she had long beautiful braids. Both of them were so friendly and helpful we can never fault the staff here. We always seem to leave smiling too so this is just an appreciation to both hickory's and the staff today😊

Such a lovely place to go for great food and service.

Can't fault the food, the service or the atmosphere. If you like meat, lots of meat, and the taste of the deep south (usa), then this is the place to go. One drawback, the wine is cr@p!

Just wanted to say a massive thank you to the staff for making our 43 rd Anniversary one to remember. You made everything perfect and went above and beyond to make it extra special with a glass to celebrate and lovely board with message and cakes. The food absolutely delicious, the chicken was melt in your mouth and the ribs to die for and the burger was so tasty. A special mention to Tom loveliest person and server we’ve had, thank you for everything.

Delicious food and lovely service from lily

Came here for partners new job celebration, with the kids, as we’d tried the one in Worcester last summer. This had such a good atmosphere, food was delicious, the portions are so big it had as almost unbuttoning the top button on our jeans ( if you know, you know) our server Tom was an absolute delight, such an amazing bubbly person, whom made the experience even better! Good company, good food and an awesome night! Thank you again guys shall be back in due course x

We had a great time at HSH, our waiter Tom was fantastic.

Ten of us aged from 5 to 79 dined this evening. Excellent service from start to finish, with attentive staff and lovely well presented food. Everywhere felt clean and comfortable, there was a lovely atmosphere and it helped to make my niece’s birthday such a lovely time together as a family. Thank you.

I have been to Hickory's a number of times now and really enjoy the atmosphere and the welcoming hospitality of this restaurant. The staff really couldn't do more to help. On my last visit, I was greeted on entry and sat at the bar. The server, Joe, was fantastic and upsold me a Life's a Peach sweet tea which was delicious and beautifully made! I then was taken to my prebooked table for food, where my server, Zack, welcomed us with such a genuine warmth that we felt completely at ease. He asked if we were celebrating anything or just enjoying a meal out. He talked us through the menu, recommended dishes and ensured we had everything we needed. The food was superb as always, and the service was smooth, quick and with a heartwarming smile. Highly recommend this fantastic restaurant and will definitely be back again soon.