Frankie and Benny's in Dudley

We stopped in for dinner as an alternative to Tesco. Our shelves were empty. The food was good, service was excellent. The place was quiet, we had it to ourselves. ( it was close to closing time)

Had the pleasure of dining at Frankie & Benny's this week with my friend to celebrate his birthday, and it was a wonderful experience! From the moment we arrived, we were greeted with warm smiles, and the restaurant was immaculately clean. Our waitress, Mya, went above and beyond to make the evening special. She was polite, courteous, and made sure we had everything we needed without being intrusive. Service like hers really adds a personal touch and made us feel incredibly well taken care of. The atmosphere was a little quiet, but considering the smaller crowd that evening, it wasn’t surprising. Even so, the friendly staff made up for it with their upbeat attitude and attentiveness. As for the food—delicious! We started with the Meatballs, which were packed with flavour. Though a side of bread would have made it perfect, the dish still set the tone for a promising meal. For the main course, we both had the BBQ Chicken and Ribs, and they were absolutely scrumptious! Tender, smoky, and perfectly seasoned—every bite was a treat. A big shout out to the entire waiting staff, who were attentive and ensured that my friend's birthday celebration was a memorable one. If you're looking for a place that combines good food with exceptional service, go and support Frankie & Benny's! In a world where dining out is more than just about the food, it's the kindness and care from the staff that truly sets a place apart. Let’s show them some love and keep supporting local restaurants like this one!

Awful food not nice at all tastes like frozen food felt very disappointed will not return never been. Before but will never return £60 for 2 meals that was not cooked properly

Very friendly & helpful waitress particularly with my young grandson. Able to help when we wanted to modify something & recommended items we might like. Beautiful food without exception

Helpful, polite and knowledgeable staff. Good food, served hot & in timely fashion. 😋

Food and service (we were served By Andy) were brilliant. The restaurant was a bit noisy. But the busier the better for the restaurant.

Great food and service . Food had improved greatly since our last visit .

Came for quick bite to eat, friendly clean and speedy service. Jack looked after us.

On arrival to our table there was no cutlery or napkins and we had to ask for them. The food was over cooked and fries were dry and hard. We were not asked by the waitress if we wanted any sauces etc she quickly dashed off before we could ask for anything else. The overall quality of the food has gone down since we visited last.

Always amazing food and great service! Love this place!

I won two meals on a raffle food really lovely staff so friendly place is spotless would definitely recommend it

Our sever was lovely and very helpful. Had an amazing experience

The service is 2nd to none lovely place to eat

Beautiful food. Friendly staff.

We came for breakfast 10 minutes before they stopped serving and were easily accommodated by Sue. She was super attentive during our visit and was really nice to have as a server. Thank you Sue!!

Great food as always and great and friendly service

Food was good enjoyed it thanks I would go again

Very enjoyable evening. The food was really nice, our server Maija was very friendly and efficient and made sure we had everything we needed.

Sue was an excellent waitress and extremely attentive and polite to our table! Our food came out very quickly and was delicious! Perfect for my 25th birthday!

Sue is so lovely! Nice to be so warmly welcomed to a venue.

Was served by Roxie tonight, she was an excellent server, very polite and cheerful, which made us the same. Had a good meal out with my mom, thank you!

Very welcoming on arrival. Sue seated us and made us feel right at home. Food and drinks order taken promptly. Food is good but for some of the meals I do think they are overpriced for the size. Will definitely return. Keep up the good work guys

I can’t help but feel you don’t take allergies seriously if they’re aren’t one of the 14… my daughter has allergies that aren’t part of the 14 & we were told I’ll let them know but probably won’t be able to do anything as it’s not one of the 14 allergens As a parent & someone who also works in hospitality I know you can’t 100% help some cross contamination however the attitude of your staff needs improving when it’s something so serious as allergies!

This is a delicious restaurant with wonder full staff.

Our waitress, Karen was incredible. So friendly and welcoming.

Excellent waitress service, even under extreme pressure from our awkward demanding family meal, food and drinks were out to us sharply and no issues all round 👍

Booked for an anniversary meal with a very large family group, from toddlers to retirees present. Nothing was too much of an ask for our server Cara. She is an excellent member of the team and definitely deserves recognition for her dedication to her role. Customer service at its finest!

Cara was AMAZING! She made us laugh, made sure our requests were met, and overall made our experience so good! The food was really tasty too and was just enough to fill us up. Lovely cheap date night!

Really great service throughout. Very friendly and accommodating for my daughter who has needs and myself. The manager on duty (sorry cannot remember name) and Sue our waitress were really kind and lovely.

It’s a wonderful place to eat! Food is amazing! The staff are wonderful and very well manured. Would definitely recommend! :)

The food was lovely, our server Louise was absolutely fantastic. We will definitely be back.

I can’t help but feel you don’t take allergies seriously if they’re aren’t one of the 14… my daughter has allergies that aren’t part of the 14 & we were told I’ll let them know but probably won’t be able to do anything as it’s not one of the 14 allergens As a parent & someone who also works in hospitality I know you can’t 100% help some cross contamination however the attitude of your staff needs improving when it’s something so serious as allergies!

Great food, friendly staff and decent prices

Dudley branch. Served by Sue, brilliant service, works hard and happy.

Sue and jack and louise really made our experience brilliant they helped solve our food issue they really work hard and we’re so happy thanks all for the brilliant service

It was amazing the food was phenomenal and the service was great 5 stars

Lovely food, fantastic service.

Louise was great and friendly, really approachable, helped us save a bit sum of money. 5 out of 5, definitely will come again!

we had a three course meal for £19.90 which was good value for your money, service was lovely and the food arrived in good time. We will definitely be back :)

We love our local F&B, quality of food excellent, and a fabulous team.

Had a great lunch with my daughter. Louise was very good with my daughter and made overall experience very enjoyable for her.

Sue from Dudley Castlegate was brilliant and was a great laugh. Thank you so much

Sue the waitress in Frankie’s and Bennys, was a breath of fresh air and the service was great.

Great breakfast. Hats off to Sue who waitered for us at the Dudley restaurant

The pizza was the worst I’ve ever had, it was warm at most, I ordered a drink that took 10 minutes to come, overall I will never be going back.

Lou was lovely, her service was astonishing. Super friendly, welcoming and talkative. Made me feel right at home!

Popped in at lunchtime after the cinema, busier than expected, but got seated straight away. Staff were very polite, friendly and professional. Food was great.i had spaghetti Carbonara with chicken,portion size was good, struggled to finish Reasonably priced meal, only had 2 soft drinks & 2 mains, roughly £14 per head.

Great service from Zoe today, she was patient, attentive and tended to 3 children's constant asks. Zoe is an asset to Frankie and Benny's.

Food was fantastic, all fresh and hot. Our server Louise was very nice and friendly.

Lovely food and service from Zoe. Well paced too.

5 stars all way round service was great louise is lovely🫶🏼

Yh bro 5/5 mad gaff fully rate it

Our Server Sue was beyond lovely and welcoming!!

Lovely food. Convenient location and our waitress Zoe was excellent. Really polite and friendly and the service was absolutely on point. Thank you!

Me and my girlfriend were served by Amdi yesterday and on our previous visit. He is such a nice guy who is welcoming, kind, caring and has fantastic customer service. Best customer service in frankie and bennys in the UK. The food was lovely as always 😋

Fantastic place for food and decent prices

We came for a quick dinner before going to the cinema, the food was tasty and arrived promptly. Amdi our waiter was so friendly and helpful

Calzone Manhattan is a must! Flavour is amazing and soft dough

My friend and I went to Frankie & Benny’s Dudley for lunch today and had a great time! I ordered the chicken Parmesan and my friend ordered a chicken and halloumi burger. Since she is vegetarian, they kindly let her swap the chicken for extra halloumi, which was great. We had a wonderful experience, but we noticed there were only two members of staff working. It was a bit confusing since it was a Saturday lunchtime, and the restaurant was certainly starting to pick up. There must have been about 12 tables at once between the two ladies. Despite this, both Roxy and Sue delivered excellent service. I did feel bad for them being by themselves, though. I think more staff should be working to ensure everybody has a great time. Overall, we had a fantastic lunch and would definitely recommend this place. Thanks again to Roxy and Sue for their hard work!

Unfortunately myself and my partner are very disappointed following our visit today. It’s date night and we figured we’d try something different for food, having not visited Frankie and benny’s for many years and always having fond memories of the place we thought we’d give it a go for the evening…grave mistake. The serving staff and host were lovely and could not be faulted. However when we were seated and saw the prices on the menu for the food they had to offer that should have been our queue to leave from there. Spending so much of your hard earnt cash, you do not expect microwaved and quite frankly revolting food to be served to you. Not wanting to complain having worked in hospitality myself we tried to eat as much as we could and not make a scene but if I’m honest we’re both feeling pretty nauseous after what we have eaten and the shocking prices too! I’m surprised more people don’t complain, seriously… We will not be returning here again and honestly I give this place months….

Visited today for an early lunch after visiting dudley canals, big family of 7, service was amazing, food was fast and delicious, drinks, mains and pudding, for a very reasonable price, definitely be back soon

amazing food , piping hot good portions and quick delivery .

My experience at Frankie & Benny's was wonderful. The atmosphere was relaxing and welcoming. The staff was very polite, very welcoming and helpful. The restaurant it was was beautiful, and really enjoyed the the retro style theme. The menu was very informative, easy to follow and prices was cheap and cheerful to see and the food was just gorgeous, very delicious. I can't wait to return to this wonderful restaurant again. 10/10

Lovely meal to celebrate my partners birthday. Food was excellent and came very quickly. The waitress, Cara I think her name was, was attentive and really lovely, and the manager Jack was also really welcoming. Thank you guys 🙂

Terrible service. Waitresses and management have thier own idea of customer service. Shameful behaviour

We go in when we are in the mood for their food in their many locations

Friendly staff, had to wait a bit longer for food, but was tasty :) just after being seated was asked about any alergies, which is unusual. Pretty nice place overall :)

We visited Frankie & Benny's one evening during the week - the waitress was nice, friendly and made us feel welcome. It's nice to be able to have a bit of banter! Not many people were there (we usually go when it's packed so was a nice change). There were so many kids that were unsettled so that didn't stop us having a nice time as a family. The food was delicious, dessert was so good too. Loved the music 🤩

absolutely disgusting Not enough staff to deal with the orders waited half an hour for someone to come and serve me in the end walked out disgusting will never go there again

Staff was so so friendly and helpful! They was really happy to help. This restaurant is very family friendly. Food was wonderful I had a pizza which tasted great.

Dropped in on the off chance and was surprised to find the place almost empty. Quickly greeted and seated. Staff were great and very attentive which was not surprising due to the lack of customers. Ordered and food came quickly. It was ok but I wouldn't rush back in an hurry.

On a family visit to Dudley we decide to go for breakfast at Frankie and Bennys and it was 100% the best decision. Sue our server was very attentive and made visit more enjoyable by looking after us so well.The food was great value and plentiful. The music creates a nice atmosphere . Will definetely be back .

Great tasting food and good delivery time also

The waiter was okay and friendly. The food portions were reduced drastically I had to ask why. The atmosphere was great .

We always love going to F&Bs. This was the first time in Dudley and it was awesome as expected. Ambi was particularly helpful and fun! with great service and quality food as expected.

What the bejesus has happened to this place? Stunned at the lack of quality control, I ordered the signature butter milk chicken priced at £18 …… gosh when it came out I was genuinely shocked with the quality. I felt sorry for the waitress I give this place months before it shuts they have lost the plot on the outside competition, presentation of the food was 0, my fries were 3 different colours and thanks for serving me up all the scrap ends of the frozen chip butts. Stay at home peps and I recommend Icelands luxury buttermilk chicken 8 minutes in the air fryer instead, sorry to say I didn’t eat my meal it was returned to the kitchen on principle. Sorry guys but everyone works hard for their money and when you go out you want quality and value for money !!!!!

Went as a large group for dinner. Served by Syrian who was very helpful and patient with a large group. Very accommodating even when we were running late.

Food was poor. Cheap and tasteless. Frankie and bennys used to be really good but I paid £20 for something I could have bought from Wetherspoons. Majorly gone down hill, only saving grace is we had 241 so it wasn’t as bad.

Had a fantastic meal much improved staff lovely

It's always a nice time at Frankie & Benny's! We've been coming for years and are never disappointed, the staff are lovely and the food is tasty!

Amazing service from Syriah. She was really attentive and kind. Thankyou for making our Mother’s Day dinner that extra enjoyable!!

Staff were very quick and friendly.

Overpriced microwave pasta meal advertised as spicey but never even been near any spice. Garlic bread nice though

Food was ok, service was decent. Would come back

Extremely friendly staff all round but in particular our waitress( Carrie) who served us made us feel very welcome. Happy environment. There was also a variety of choice on the menu and the food was good. Will be definitely visiting again in the near future. Thank you

I would like to say thank you to Syriah , who made our visit to Frankie and bennys so special for my birthday. A great experience and wonderful food.

Very great food and customer service :) Syriah was a great waitress and made our experience even better !!! Will be going here again soon :)

Lovely food and the service from Syriah was excellent too. Good was served very quickly and came out cooked to perfection.

Syriah was an absolutely amazing waitress! She gave us amazing service and made it a very enjoyable experience! Thank you Syriah!:)

Lovely experience and great server Syriah! Other staff very friendly too! 9 people who had mains and desserts and all food came fast

Zoe was fab! Great service and couldn’t be more helpful! Food was served fast and was great value for money. Would recommend.

Nice meal, BBQ ribs were delicious. Waitress was friendly. Atmosphere was poor down to the fact there was hardly anyone in.

The waitress was lovely from the start and had excellent service and were very friendly and attentive. Would come back again

Absolutely fab service - Zoe was brilliant - food awesome - will definitely come here again. Thank you for fabulous service Zoe

Great service, staff went above & beyond for my moms 60th bday lunch. Highly recommended

Horror at its best. I do not recommend this restaurant at all. Very expensive for low quality , lukewarm food. With staff recommendations about eating salad in a restaurant charging close to 20 GBP per head for ribs, I fail to find words to qualify this establishment. I will never go again to a Frankie's and Benny's, this was the first and last time. I also suspect the ribs were frozen, how can food that has just been cooked be lukewarm, the bbq sauce was also frozen. Once more, horror at it's best, the decor doesn't save anything when the food is horrible.

came with my family for my moms birthday all the family enjoyed it Syriah was amazing, customer service was absolutely great felt very welcomed & she always checked back to make sure we was okay will definitely come back!!

Cara I can't say enough good things about this woman naturally friendly, warm informative made our visit a pleasure.oh the food was very good too

We have had the steak platter and the vegan pizza. Asked for allergies which we had and all the mood was served and cooked nicely. We were served by Sue and she was warm and welcoming. Wasn’t too busy. Would come again

Came here a few weeks ago. Food was excellent. Good value too. And the showcase insider card discount makes it even better value! (25% off food). Service was lovely. Really warm welcome and good banter throughout the meal. We'll come back as it was easy to book, not busy and good value. Thanks!