Frankie and Benny's in Dudley

Thanks Sue! We saw how busy you were but still checked in with us and made sure we were ok. Just keep swimming! Lol

had a fab experience food was beautiful and Sue who served us was a credit to the company fantastic customer service

Staff were all friendly and service was quick, but not to the point of feeling rushed. Food, tasty, never had a bad meal. We had the BBQ Chicken, Spag bol and kids burger.

Sue is always very friendly and pleasant to speak to. Thank you

Really enjoyable meal with my family, everyone loved there food and was very fast serving too

Absolutely beautiful food, lovely staff, drinks were a bit too expensive

Really pleased with my visit to Frankies and Bennies today. Despite the lack of staff, Zoe really put her best self forward and couldn’t help us enough. She had to deal with some pretty rude customers who couldn’t have the empathy to understand the situation in the store but she really showed her professionalism and kindness despite the abuse she received from them. The food was great and the atmosphere was welcoming. Would go back again :)

Attempted to go in F & B Dudley this evening, we were told they weren’t taking walk-in’s only bookings, the place was empty, only about 8 tables were in use, I asked why we couldn’t use one of the empty tables we were told they weren’t using them !!! So off we went to Bella Italia, lovely food, friendly service, no need to book and no rude and unhelpful staff to greet us !!

Great food and great service. I was really impressed and will definitely be back again. We were served by Sue and she is fantastic! She was kind, funny and made my daughter’s birthday really special and memorable. She is the perfect representative for your company, the best service we’ve had in years! Thank you

Frankie and bennies used to be such a brilliant food restaurant, our visit last night was dreadful! The waitress service was the only good thing so we have to give credit to the lady! But the food was horrendous! We ordered a chicken burger and a chicken and bbq stack. The chicken was a frozen piece of grey meat out the freezer. The chips wasn’t cooked they was still defrosting! It was dreadful! We didn’t touch it.

Really really nice! I was surprised at how quickly the food arrived, it was a pleasant surprise. The food itself was delicious, the only downside being we all were full before we could finish! Thank goodness for being able to take leftovers home with us. The atmosphere and ambience were lovely too, I liked the chill music and it helped that there were no screaming kids. Fingers crossed I can come here more often!

The food was amazing! We had Sue look after us and she was so lovely and cheerful which really made the experience better .

So so amazing came for valentines felt So welcomed and food was 1000000/10 very pleased

Me and my daugher really enjoyed our breakfast. This place it great for breakfast alot of different options

Many Thanks to Sue Top service from Sue 👍🏽😄

It was lovely warm welcome and the member of staff that was so lovely was Zoe and the food was amazing and me and my fiance loved it we would deffo come again

Thank you to Louise for a brilliant experience for my partners birthday best wing woman ever birthday brownie suggestion was brilliant 😁

Sue at Castlegate, Dudley is always so friendly and attentive and we've been customers for a few years now because of her friendly service, as well as, the quality of food. We travel a far distance now to go to this Frankie & Benny's in particular, as it's a friendly atmosphere and we enjoy the food and Sue's attentiveness and friendly smile. :) Thanks Sue :)

Lovely service and tasty food would recommend to others and would definitely come again

I was a very regular customer (weekly orders). Yet, my most recent order came with gravel and stones mixed into it! I bit into one on the first mouthful and felt sick and then after tipping the rest onto the plate I found more. Literally like the gravel off the pavement. Clearly, the food was dropped on their kitchen floor and put back into the bowl and sent to me. The hygiene seal was still on the item when it arrived so I know it didnt happen on route to me. Really disappointed. I rang the restaurant and let the manager know and he had no explanation but did apologise. Unfortunately, me and my family who also dine there, won't be returning.

Hadn’t been here for such a long time and was expecting much but it was a great experience. The young lady that looked after us was a diamond. My phone battery was dead and she offered to charge it for me, she was attentive and sat us in the round booth as requested. Her level of service was brilliant (sorry I don’t know her name, young and petite) the food came out really hot and quick too. Everything was tasty and the atmosphere was lovely in here today. Thank you!

I placed an order through Uber for a Calzone. Received the Calzone at home, stone cold and not cooked. The dough was raw. I have tried phoning the restaurant but have had no reply. This is disgusting. It's one to be cold but to be RAW, NOT COOKED. THIS IS MORE THAN AN OVERSIGHT.

Cara was amazing! Made it such a great experience

Cara was lovely, on her own with multiple people in and she was perfect!

A pre cinema meal, food was really prompt and well prepared. Service was speedy and very friendly. Would recommend for another visit

The waitressing Staff was very friendly, the service was quick and the food also came out quickly. Food was absolutely delicious and would definitely come here again.

Staff was extremely friendly Food waiting time was not long all orders came out at the same time for booking of 9 . Decently priced , food was extremely nice. Lovely atmosphere

Well presented and tasty food. Service by Maija was friendly and efficient. Good value for money. Would recommend

Great food and service. Love it there. Good for family's and couples.

What has happened to frankie and Bennys. Used to be the place to go. Went here tonight after previous booked table elsewhere was a dud. No fifties theme screaming kids dance music. Felt more like a crèche crossed with a bingo hall. Terrible service terrible food walked out never again

Sorry but they serve absolutely disgusting food at disgusting prices never going again

Lovely festive catch up with friends, the team were great and the food choices great and what we had really impressive

We had bad experience with the staff. lack of professionalism A new girl she doesn’t know how to manage the order and also they made mistakes with the order. At the end to leave my friends pay for jelly and don’t receive any and a man was very rude with them . they kicked them out of the restaurant refusing to give them what they actually paid for.

Loved the food, and drink. Restaurant very clean, and tidy. Staff very friendly.

Poor customer service, Entered and the place was quite busy, due to having autism and struggling with the noise level on one side of the restaurant that was full, I asked to sit somewhere quieter (half of the restaurant was empty) and the lady serving told me it would be too difficult to deliver the food to a quieter part of the restaurant. Unfortunately decided not eat there due to the ladies attitude and inability to provide inclusivity.

Excellent service. Went above and beyond to make sure we got what we needed. Definitely be back. The nice lady who serviced us was so kind and chatty. Thank you

I ordered BBQ chicken but recieved Crispy BBQ chicken which I don't like. Ended up hungry and out of pocket as Just Eat haven't processed my refund despite me sending photographic evidence. Poor service is becoming a regular thing with Just Eat.

Lovely food , great atmosphere , fast and polite service and amazing chef that knows his things! Thank you for a nice evening and definitely will come more often!

Lovely place, kids love it, well accommodating for gluten free, price is reasonable in today's economy

Wonderful! Went on a Wednesday in half term although the restaurant was busy our server Samantha was amazing and made sure we were served in a timely manner and her service was fantastic. The food was incredible. I had chicken wings and a bbq pizza and I’m already booking to come back as it was so good! Would give 10 ⭐️ if I could 🤍

We stopped in for dinner as an alternative to Tesco. Our shelves were empty. The food was good, service was excellent. The place was quiet, we had it to ourselves. ( it was close to closing time)

Had the pleasure of dining at Frankie & Benny's this week with my friend to celebrate his birthday, and it was a wonderful experience! From the moment we arrived, we were greeted with warm smiles, and the restaurant was immaculately clean. Our waitress, Mya, went above and beyond to make the evening special. She was polite, courteous, and made sure we had everything we needed without being intrusive. Service like hers really adds a personal touch and made us feel incredibly well taken care of. The atmosphere was a little quiet, but considering the smaller crowd that evening, it wasn’t surprising. Even so, the friendly staff made up for it with their upbeat attitude and attentiveness. As for the food—delicious! We started with the Meatballs, which were packed with flavour. Though a side of bread would have made it perfect, the dish still set the tone for a promising meal. For the main course, we both had the BBQ Chicken and Ribs, and they were absolutely scrumptious! Tender, smoky, and perfectly seasoned—every bite was a treat. A big shout out to the entire waiting staff, who were attentive and ensured that my friend's birthday celebration was a memorable one. If you're looking for a place that combines good food with exceptional service, go and support Frankie & Benny's! In a world where dining out is more than just about the food, it's the kindness and care from the staff that truly sets a place apart. Let’s show them some love and keep supporting local restaurants like this one!

Awful food not nice at all tastes like frozen food felt very disappointed will not return never been. Before but will never return £60 for 2 meals that was not cooked properly

Wasn’t nice to be honest. Pasta was dry, mince was gristly and the garlic bread was hard and greasy. Disappointed is an understatement.

Very friendly & helpful waitress particularly with my young grandson. Able to help when we wanted to modify something & recommended items we might like. Beautiful food without exception

Helpful, polite and knowledgeable staff. Good food, served hot & in timely fashion. 😋

Food and service (we were served By Andy) were brilliant. The restaurant was a bit noisy. But the busier the better for the restaurant.

Great food and service . Food had improved greatly since our last visit .

Came for quick bite to eat, friendly clean and speedy service. Jack looked after us.

not as enjoyable this time as vegan hash had no mushrooms or tomatoes & garlic bread wasn't delivered

On arrival to our table there was no cutlery or napkins and we had to ask for them. The food was over cooked and fries were dry and hard. We were not asked by the waitress if we wanted any sauces etc she quickly dashed off before we could ask for anything else. The overall quality of the food has gone down since we visited last.

I won two meals on a raffle food really lovely staff so friendly place is spotless would definitely recommend it

Always amazing food and great service! Love this place!

Our sever was lovely and very helpful. Had an amazing experience

The service is 2nd to none lovely place to eat

Beautiful food. Friendly staff.

We came for breakfast 10 minutes before they stopped serving and were easily accommodated by Sue. She was super attentive during our visit and was really nice to have as a server. Thank you Sue!!

Great food as always and great and friendly service

Very enjoyable evening. The food was really nice, our server Maija was very friendly and efficient and made sure we had everything we needed.

Food was good enjoyed it thanks I would go again

Very welcoming on arrival. Sue seated us and made us feel right at home. Food and drinks order taken promptly. Food is good but for some of the meals I do think they are overpriced for the size. Will definitely return. Keep up the good work guys

Sue was an excellent waitress and extremely attentive and polite to our table! Our food came out very quickly and was delicious! Perfect for my 25th birthday!

Was served by Roxie tonight, she was an excellent server, very polite and cheerful, which made us the same. Had a good meal out with my mom, thank you!

Sue is so lovely! Nice to be so warmly welcomed to a venue.

This is a delicious restaurant with wonder full staff.

Excellent waitress service, even under extreme pressure from our awkward demanding family meal, food and drinks were out to us sharply and no issues all round 👍

I can’t help but feel you don’t take allergies seriously if they’re aren’t one of the 14… my daughter has allergies that aren’t part of the 14 & we were told I’ll let them know but probably won’t be able to do anything as it’s not one of the 14 allergens As a parent & someone who also works in hospitality I know you can’t 100% help some cross contamination however the attitude of your staff needs improving when it’s something so serious as allergies!

Booked for an anniversary meal with a very large family group, from toddlers to retirees present. Nothing was too much of an ask for our server Cara. She is an excellent member of the team and definitely deserves recognition for her dedication to her role. Customer service at its finest!

Our waitress, Karen was incredible. So friendly and welcoming.

Cara was AMAZING! She made us laugh, made sure our requests were met, and overall made our experience so good! The food was really tasty too and was just enough to fill us up. Lovely cheap date night!

It’s a wonderful place to eat! Food is amazing! The staff are wonderful and very well manured. Would definitely recommend! :)

Really great service throughout. Very friendly and accommodating for my daughter who has needs and myself. The manager on duty (sorry cannot remember name) and Sue our waitress were really kind and lovely.

The food was lovely, our server Louise was absolutely fantastic. We will definitely be back.

I can’t help but feel you don’t take allergies seriously if they’re aren’t one of the 14… my daughter has allergies that aren’t part of the 14 & we were told I’ll let them know but probably won’t be able to do anything as it’s not one of the 14 allergens As a parent & someone who also works in hospitality I know you can’t 100% help some cross contamination however the attitude of your staff needs improving when it’s something so serious as allergies!

Great food, friendly staff and decent prices

Dudley branch. Served by Sue, brilliant service, works hard and happy.

It was amazing the food was phenomenal and the service was great 5 stars

Sue and jack and louise really made our experience brilliant they helped solve our food issue they really work hard and we’re so happy thanks all for the brilliant service

Louise was great and friendly, really approachable, helped us save a bit sum of money. 5 out of 5, definitely will come again!

Lovely food, fantastic service.

we had a three course meal for £19.90 which was good value for your money, service was lovely and the food arrived in good time. We will definitely be back :)

We love our local F&B, quality of food excellent, and a fabulous team.

Had a great lunch with my daughter. Louise was very good with my daughter and made overall experience very enjoyable for her.

Great breakfast. Hats off to Sue who waitered for us at the Dudley restaurant

Sue the waitress in Frankie’s and Bennys, was a breath of fresh air and the service was great.

Sue from Dudley Castlegate was brilliant and was a great laugh. Thank you so much

The pizza was the worst I’ve ever had, it was warm at most, I ordered a drink that took 10 minutes to come, overall I will never be going back.

Lou was lovely, her service was astonishing. Super friendly, welcoming and talkative. Made me feel right at home!

Popped in at lunchtime after the cinema, busier than expected, but got seated straight away. Staff were very polite, friendly and professional. Food was great.i had spaghetti Carbonara with chicken,portion size was good, struggled to finish Reasonably priced meal, only had 2 soft drinks & 2 mains, roughly £14 per head.

Great service from Zoe today, she was patient, attentive and tended to 3 children's constant asks. Zoe is an asset to Frankie and Benny's.

Food was fantastic, all fresh and hot. Our server Louise was very nice and friendly.

Lovely food and service from Zoe. Well paced too.

5 stars all way round service was great louise is lovely🫶🏼

Yh bro 5/5 mad gaff fully rate it

Our Server Sue was beyond lovely and welcoming!!

Lovely food. Convenient location and our waitress Zoe was excellent. Really polite and friendly and the service was absolutely on point. Thank you!

Me and my girlfriend were served by Amdi yesterday and on our previous visit. He is such a nice guy who is welcoming, kind, caring and has fantastic customer service. Best customer service in frankie and bennys in the UK. The food was lovely as always 😋

Fantastic place for food and decent prices

We came for a quick dinner before going to the cinema, the food was tasty and arrived promptly. Amdi our waiter was so friendly and helpful

Calzone Manhattan is a must! Flavour is amazing and soft dough