Archie's in Birmingham

Dont bother with this place. Customer service is rubbish!! We waited half an hour for 3 meals and milkshakes. After half an hour they finally called my number but without actually checking they gave my food to another customer! When the server realised her mistake, she brought the food tray back up and tried to pass it to me like nothing had happened. They wanted me to take food that someone else could have touched without replacing so I refused and asked for a refund. When I complained to customer service, they told me that a replacement was offered to me. NO it was not- the server assured me food wasnt touched and wanted me to take that one. Milkshakes had been drunk by other customers too whom then realised it was the wrong order. Same thing happened to someone else I know. So clearly this is a common problem at archies. Customer service is absolutely rubbish and the wait for food is not worth it. I wouldnt even bother visiting.

friendly service the food was quick and good quality nice and clean environment to be in over all a good experience

Waited 30 mins for a burger, my friend got a milkshake and was disappointed. They said the wait for the milkshake would be 15 mins but it was double the time, they prioritise the take away orders over customers in store. Won’t visit again.

Never been here before so decided to give it a go. Ordering was pretty simple and their menu is easily accessible on a smartphone. I ordered at around 16:07. It took around 25 minutes or more for a Nashville Burger and fries. And no apologies or acknowledgement for the time taken for a simple one-person order. In addition, the burger was the Nashville burger which should have had hotsauce on it, it's advertised as "really spicy" on the menu. It was not. It tasted like a regular fillet burger you could get at Dixy's or Pepe's or any other smaller fast-food outlet. It was very underwhelming and not worth the price of it all. I don't know if I would visit again necessarily. Was going to order a milkshake but decided not to and went somewhere else for a Sundae

I would not recommend going to Archie’s. The service was extremely slow. When I revived the food my chicken burger was undercooked. It left me vomiting the next day. I would definitely not visit again.