Based on 46 opinions finded in 1 websites
Based on 46 opinions finded in 1 websites
Nº 3466 in 4016 in Birmingham
Nº 94 of 116 American in Birmingham
Opinions
Dont bother with this place. Customer service is rubbish!! We waited half an hour for 3 meals and milkshakes. After half an hour they finally called my number but without actually checking they gave my food to another customer! When the server realised her mistake, she brought the food tray back up and tried to pass it to me like nothing had happened. They wanted me to take food that someone else could have touched without replacing so I refused and asked for a refund. When I complained to customer service, they told me that a replacement was offered to me. NO it was not- the server assured me food wasnt touched and wanted me to take that one. Milkshakes had been drunk by other customers too whom then realised it was the wrong order. Same thing happened to someone else I know. So clearly this is a common problem at archies. Customer service is absolutely rubbish and the wait for food is not worth it. I wouldnt even bother visiting.
enny301 . 2024-05-13
MORE AT TripAdvisor
friendly service the food was quick and good quality nice and clean environment to be in over all a good experience
Stay27016334093 . 2023-12-29
MORE AT TripAdvisor
Waited 30 mins for a burger, my friend got a milkshake and was disappointed. They said the wait for the milkshake would be 15 mins but it was double the time, they prioritise the take away orders over customers in store. Won’t visit again.
Jessie K . 2023-12-09
MORE AT TripAdvisor
Never been here before so decided to give it a go. Ordering was pretty simple and their menu is easily accessible on a smartphone. I ordered at around 16:07. It took around 25 minutes or more for a Nashville Burger and fries. And no apologies or acknowledgement for the time taken for a simple one-person order. In addition, the burger was the Nashville burger which should have had hotsauce on it, it's advertised as "really spicy" on the menu. It was not. It tasted like a regular fillet burger you could get at Dixy's or Pepe's or any other smaller fast-food outlet. It was very underwhelming and not worth the price of it all. I don't know if I would visit again necessarily. Was going to order a milkshake but decided not to and went somewhere else for a Sundae
MurakamiFan . 2023-07-09
MORE AT TripAdvisor
I would not recommend going to Archie’s. The service was extremely slow. When I revived the food my chicken burger was undercooked. It left me vomiting the next day. I would definitely not visit again.
N M . 2023-05-25
MORE AT TripAdvisor
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I tried to place an order at the till with a visa card and was refused. I was told to use one of the electronic ordering stations. I was advised it was franchise policy. ...even though there was card machines at the till. I don't like using electronic kiosks so left and took my business elsewhere. Wont be going back.
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I was there leading a hen party and I thought it was a great venue. Lots of character, clean and with a nearby multi storey car park.
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I was regular customer on KFC Birmingham - Martineau Place and used to be really enjoyed when I was there. Unfortunately from few month ago, the quality of food is decreased and on my last visit on 5th October it was very rude security guy which he didn't allow my wife use toilet when we arrived and he sent my wife down satires because before want to order we were going to used toilet.... he said general toilet should use downstairs..... when I ask him about his manner , he told me this toilet in this floor is customer toilet if you dont want go out oo go to counter ...... I complain to manager but, she just said, I have word with him ..... I am wonder how this kind of business can hire very rude person that don't care about business and don't know how to have to talk with customer and just don't care ....... if you need some respect as customer, just avoid to go there and never recommend this place .....
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We ordered a meal for our family, for home delivery from Rooster king It was extremely disappointing everything was cold and undercooked! The pizzas was burned and cold, the fries also cold and for a large fries the carton wasn’t even half full! The Chicken burger was soggy and pink, and under cooked inside. The order was wrong they didn’t add on extras we had paid for either. We phoned them up to tell them how a whole order was cold no offer of a refund just we can send out more chips no thank you! It all went in the bin wasn’t edible please avoid this takeaway cost us £48 total waste of money!