The best restaurants serving American food in West Midlands

The way I have just been spoken to by not 1, but 2 of the staff is absolutely disgusting and I will not be returning. 1 individual in particular, Lilly. After standing and waiting for 15 minutes at the bar to pay for my food, all 5 members of staff (besides the manager) came tottering out of the kitchen to which I said "ive been waiting here for 15 minutes can I pay", she began to shout at me whilst in the restaurant, telling me the had an issue in the kitchen that they were sorting, even though the manager had asked them twice to come and and help. After speaking to me like a peice of dirt, I asked "excuse me who are you talking to like that?" Which she responded "you, im staff and you need to respect me, I was busy sorting stuff that has nothing to do with you". I asked her "whats your name?" As her name badge was covered, she looked me up and down and turned away. I then asked one of the other members of staff "whats her name?" And she said "sorry im not allowed to share that information with you". I asked who the manager was, she pointed to the man who was quite clearly very stressed with the staff team and their level of incompetence. I asked "whats her name?" In which he told me "lilly". What is concerning to me is how she so comfortably spoke to a customer like this with absolutely 0 repercussions. It is disgusted.

We have been three times to this restaurant first time we were told we hadn't booked and couldn't get in fair enough. Second time we went inbthe restaurant was empty but was told there would be over an hour wait for food as they were expecting a large party to come in. I asked we were there first surely they would take our order first but told they wouldn't? Last chance was yesterday went in stood at the door waited to be seated this was just after 7:00 p.m. to be told that the kitchen was closed They were no longer serving food? Don't bother wasting your time they obviously don't need your money or want your money Go to a restaurant that actually wants customers.

It was our first time having a bottomless brunch at a TGI Fridays and we had the best time. Alison was so lovely and attentive, she made some great recommendations. We’d happily come back again.

Cold and shocking food staff not good and over all probably the worst place I’ve eaten in over the last 10 years just not a place I would return too

Lovely restaurant with a great view of the cathedral . Food was excellent, restaurant was lovely and clean all staff were friendly and helpful

Tried to book table for lunch on two occasions but the automated voice told me nothing was available! So why are they advertising lunch menus? Why is it impossible to speak to a human being these days? Complete waste of time and energy!

The food is spot on tianna served us and. She was fantastic the food is 💯. The steak was absolutely amazing it's worth every penny.

Always a fab experience at hickorys. Staff are always friendly and can never do enough for you. We visit atleast twice a year and have never had a bad experience We popped in this weekend for my step daughter’s birthday. Food was fab as always Special mention to Dan our server Super friendly and welcoming

A great place for a fun dinner with friends , food was exceptional, great service. Excellent value for money. The very varied menu had something for everyone, from pizza to Sushi. We enjoyed cocktails 🍸 🍹, freshly prepared, beautifully presented, sushi plates of the Kisu Kisu classics, duck spring rolls, and a hot Katsu Curry. All new exciting original tastes, and easy to share. Loved the Prawn lollipops too. Just about had room for a affogato and traditional sticky toffee puds, all in all an excellent place all round.

Came in for a bite to eat to find out the kitchen was closed. The ladies were very apologetic explaining the kitchen floor was being done over the next two days. Friendly smiley customer service we will be back to try out the menu.

We have been coming to Darbys for their Ironmasters Breakfast for a treat every so often for several years now, excellent value, beautifully cooked, friendly helpful staff and very clean surroundings. Lovely view of the bridge.

I ordered the smothered chicken burger and it was not smothered at all!! Tasted average, the burgers they sell at the cinema nearby and much more tastier and cheaper! The coleslaw was a small portion so were the chips. Waitress was not bothered and was being rude and told me she did not know how long it would take. Also, she gave me a fizzy J2O when i asked for still. Rubbish cheap food they charge a fortune for should bring back Taybarns

Decent food with reasonable pricing.

I lost my bag and went there the next day and the staff were lovely and helpful, I went back the next week with said lost bag and bicycle and I didn’t have a bike lock yet the security took my bike in while I enjoyed the establishment and returned it when I wanted to leave Thankyou so much for having me

Awesome food served by awesome staff,very attentive and nothing was a hassle. Many thanks to Alexis and the team for a fab meal.