Smashburger Wednesbury in Sandwell

Lovely food Milkshakes are so good would order again

If you love your food dripped and smashed in oil then it s a great place !

The food was great , but the 50 minute wait was a bit much for a fast food place. We had the chicken tenders , blue cheese fries, potato tots, milkshakes and refillable drinks. All great food.

Typical fast food. But great burgurs.

Staff were very polite and attentive, great food and vibe. Would definitely recommend!

Pleasant ambience, the lady at the order counter was very helpful and polite in helping me to make the right choice for my order. I ordered the crispy chipotle jalapeno, well it was crispy and fully loaded with fresh salad/jalapeno, great burger, well cooked, but they could improve the taste of the chicken 🐓,

Best burger place around!! Loved by the whole family! Food amazing, staff really lovely!

After spending the afternoon furniture shopping on the retail park, we stopped in Smashbruger to enjoy the lunch deal (classic burger, fries and drink for £10) and it was so tasty. We were greeted by very friendly staff and service was very quick and yet the food was fresh and mouth wateringly good!

Friendly staff, nice food but floor seems abit sticky and abit dirty

Lovely service received from Mohammed while dining at Smash Burger!

Excellent service, friendly staff , tidy restaurant, great food and big portions,

Ordered chicken burger and tenders, both was overcooked and not fresh, it was like frozen processed chicken deep fried. The only thing that was nice was the fries. Disappointed will not return.

Big portions, atmosphere very chilled and comfy, service was great! Mohammed was very kind and polite

really big portions for the money - mohammed’s service was lovely :)

Had not been for a long time decided to give a go the difference in food from 2years ago was alarming it's now a greasy food cafe no where near the quality it used to be for that 3 star the service/staff are always the best can't fault them

I wonderful service today from all the staff especially from Aliyah, who gave everything a special touch by giving grandchildren a mini-milkshake to make them feel special...the staff were particularly attentive and patient to my grandchildren which is more than I could have wished for.

Very tasty food and attentive staff.

Ayesha was a great help with the food!

If you want good service, just ask for kacper!

Service was great, really fast food and very polite, kacper i think his name was? Really great service.

Maybe just just an off night but a takeaway order took 20 minutes and the kitchen just looked like a disorganised mess. They are pitching themselves as a competitor to Five Guys and other premium burger fast food, but sadly it was not in the same league (although prices are comparable). For a restaurant called smash burger, I was surprised that the burger was actually quite thick and not what I would consider a smash burger, but the quality was OK. I think fundamentally the restaurant is not very well setup which doesn't help the staff, and I saw several orders with mistakes in my extended wait for my takeaway order. I wad excited to try it as a burger fan, but I doubt I'll be going back any time soon. Skin on fries were good, but the bacon cheeseburger was nothing to write home about; and I had to prompt them for the rest of my order that was forgotten. If you're not in a hurry and like to sit back and observe pandemonium it might be for you; if not maybe try and pick a quiet time or find a Five Guys.

The burgers are far superior to the other chains around here, and the sweet potato fries are a must. The service from the staff, especially Mohammad, is friendly and professional and the place is very clean.

Amazing Chicken burgers, amazing loaded fries and Mohammad was so nice.

Regular place to order our takeaway but unfortunately not anymore… burger was missed off the order, I called the shop to discuss this but was turned away after admitting that the burger was definitely missed to just get refund for the burger missed from just eat. If we wanted the burger still we’d have to order again?🤦🏽‍♀️ I then asked if we order burger again if they could replace the sides to be fresh to eat together ( didn’t mind my burger being cold) again was turned away… for people who order from these regular the customer service was shocking! If it was a fault on your end it defiantly needs to be sorted.

Quick service! Tasty food and a very clean environment, especially the toilet! Would come again! Served by Casper and Mohammad who were both welcoming and friendly.

Food never arrived!! Avoid ordering from this plate over 6pm unless you want to wait hours and still be hungry.

Went there cause seen half price discount, on checkout wasn’t any discount at all :( Food was ok but in my opinion a bit pricey 17£

Smash Burger Junction 9 never fails to deliver exceptional food, and customer service. Emma in particular is always personable and it is clear she enjoys her job and engages well with customers.

Food was initially delivered cold had to send it back. Fries weren’t brilliant everything else , burgers and chicken were great.

This is my daughter's favourite place in the world, I bring her as often as I can. We love the Freestyle machine, the fries are the best, but the burgers are just amazing. The staff are always welcoming and super helpful - shout out to Mohammed! 🤎🍔🍔🥤

Excellence food and fantastic service

Great service very tasty butger

Great service and even better food :)

Excellent burgers and service! , empty trays delicious

at this price the worst burger I've ever eaten in a fast food place, it's worse than McDonald's 5 types of sweet potato fries that are no different, the burger itself is small and without any particular taste, it seems to be unseasoned. the place is dark and has a strange atmosphere of an abandoned place despite the people inside. the toilet is cold, there is no hot water and the staff asks stupid questions while you try their product with your mouth full of food. a one-time adventure

A lovely burger and friendly staff!

Reece our server was lovely and kind. Food was amazing we will definitely be back!

Lovely food with very polite staff

This is a nice new modern burger place. You order off a touch screen pad and they bring your burger to your table. You can buy a meal for a set price. But some things on the menu come as a supplement. The drinks especially are extra, you can only really get a coke without paying more. I found smash burger to be quite pricey and a burger from 5 guys seems more meaty. But smash burger do have a bigger menu. Based on the price I give this place 3 out of 5.

Brilliant alternative to other fast food places. Very pleasantly surprised to pull into somewhere so convenient and get that type of food! Very good! All 4 meals bang on!

Great burgers, excellent service, friendly staff.

Excellent choice and ease of ordering. Great service. Quality and really tasty food, freshly cooked. Beats all the other fast food outlets eg Burger King and Macdonalds who serve pressed, manufactured burgers.. Well worth the cost. Would recommend and definitely go again. 10/10.

The service was brilliant especially Allanah.This was our first Smash burger, won't be the last, it was gorgeous. Highly recommended.

Fantastic place! Burgers are banging especially the vegan/veg ones - great choice and the service is top notch. Very tentative and help

I was realy happy with my food as Im not much of a burger person but it was realy tasty highly recommend

Sophia served us and was so lovely and kind. Asked us if we needed anything and nothing was too much trouble. Thank you for your kind service. Will definitely return for the amazing food and brilliant service

We are regular visitors to the Wednesbury branch. Visited for Valentine’s Day. We are both vegetarian and they offer a good selection. Food was great as always and staff are lovely.

Staff so friendly and food was delicious , myself partner and two children thoroughly enjoyed our visit tonight

Sweet potato fries very nice, Burgers swimming grease

staff friendly and welcoming, we had Aaliyah and Caitlin and had excellent customer service as well as speed, thank you

Must say the burger we had to take away was fantastic…. Until 4hrs later when it all came flying back up thanks to food poisoning, both me and my partner shared a bacon double cheeseburger meal as a snack and suffered from excruciating stomach pains, sickness and diarrhoea, temperature and nausea… They have a sign next to burger kings that says better burgers 500m…. Whilst it was a fantastic burger it should have said better burgers that destroy your insides 500m Whilst I’m sure some people have a good experience any place that gives a person food poisoning illustrates either poor food hygiene or poor cleaning procedures either way you’ve been warned

Well worth the price really nice burger

Nice vibe in here, good menu options (even a few vegan/veggie ones). Emma was super friendly and helpful, definitely recommend!

It’s was always lovely to have food from smash burger. The guy in restaurant (Raj) was so polite, helpful and very kind. Bless him

Very disappointing. Cold greasy food that was weirdly dry at the same time when it eventually arrived. The burgers were overcooked. Ordered at 12.15 and didn’t arrive until 1.45. Over pricey for what it is. Stick to small business local shops and support them instead, they care more. The quality isn’t there for Smashburger and the wait time definitely isn’t acceptable or worth the wait. Won’t buy again.

I have been here before a few times and the standard of the food is always impeccable. I have had the pleasure of being served by Emma a couple of times and she honestly cannot do about to help you- a wonderful lady, especially as I always have problems using the self serve machines. The restaurant is really clean as are the toilets.

I have been here before a few times and the standard of the food is always impeccable. I have had the pleasure of being served by Emma a couple of times and she honestly cannot do about to help you- a wonderful lady, especially as I always have problems using the self serve machines. The restaurant is really clean as are the toilets.

Although we were missing some items which i was so upset about, the burgers alone are amazing!!! Would definitely order again, this is a much try. Yummiie

2nd time coming here as we live nearly an hour away. Both times food has been absolutely delicious. Staff are super welcoming and friendly. Come today 8th jan at 2pm and the staff on shift where lovely, the female waitress was exceptionally nice. So wanted to give her a mention as she is a credit to your store. Ordered: 2 burgers Loaded fries Tator totts Mac and cheese bites and a drink. Come to £48 seems steep however when you see the portion sizes and the freshness of the food it is worth the money. We purposely go to IKEA just so we can go here after.

The best Gluten free burger ! As a coeliac I struggle to find decent GF food out in the road. This place is a life saver!! Emma was superb and really helpful - a credit to the company 👍

Very cute place to have good quality burgers ✨❤️

Great customer service and great food thanks dhaneesh will come back again

wrong food received. half order missing. stone cold and kept getting delayed. extremely unhappy

food was delivered on time but the food was cold, the burgers looked a mess, the sauce was all on top of the bun and fries were bland.

In town for the holidays and my SO wanted to try Smashburger. That was a huge mistake! He ordered a burger and tots and they were quickly served. However, the onion, tomato and pickle were not on the burger as indicated. Also there was no ketchup or mustard on the sandwiches. Thankfully they were both on the table. I was forced to wait for my burger and fries which were not delivered until he had finished his meal. My burger, once it was delivered, was lukewarm and no longer tender. Likewise for my fries which were soggy. That’s what 15-20 minutes on the counter under the warming lights will do. My burger was served with no onion or tomato and was less than desirable. I tried to eat it but couldn’t. Obviously we won’t be back. We live in Florida and had our meals been delivered on a timely basis, we would visit your Florida locations. Obviously, that’s not going to happen. I guess I’ll have to wait till in-and-Out Burger comes to the state. Their burgers are excellent and quality is consistent

Bought kids meals whilst out shopping. Tasted like cardboard and nothing in them. Kids were very unhappy.

5 out of 5 . Really friendly staff with terrific quality food. Well impressed . Lovely and clean inside - one of those places where they pay attention to detail with no wobbly tables

Great food, really helpful staff. Nice and clean.

I went on a weekday and it was really busy and Emma who had taken our order and had finished her shift made our milkshakes before she left she was really pleasant and helpful as she knew we had been waiting.

Juicy burgers, amazing fries, and a delicious milkshake. The staff were so welcoming—definitely worth a visit!

Best place to get a burger in the walsall area. Manager and all staff are lovely and a good atmosphere.

Quite overpriced for what you get Basic atmosphere All self service but no table numbers Burger was * smashed * but all in pieces lol Would recommend burger king or five guys for the price 40£ 2 burgers fries n drink

Came here not so long back and what looked to me were around 10 staff, only 1 of those appeared to be hard at work. This was the burger guy. The rest of them were all just busy chatting away, meanwhile I am joking you not I waited around 25 mins to get 2 milk shakes.. the place other than the lazy staff was empty, no way should I be waiting this long for 2 milkshakes.. Staff member wasn't sorry about my wait or anything, poor attitude. Even though the milkshakes tasted lovely I cannot bring myself to return. Shame... After reading your response, I have had to laugh out loud... apparently you can't find a recipt anywhere that has 2 milkshakes on it... Suggested I have made this up..

Burger was good chips were mid

Sorry guys plastered with cheese. I DONT have cheese which is why I build my own burger.

Love these build your own burger. Best burger iv ever had by far. This WAS!!! the case which has forced me to change this review. I have these often no problems until now., My burger came plastered in cheese. I DON'T have Cheese which is why I build my own. Unfortunately only takes one time in my experience and have a feeling it won't be the last probably. I normally leave a little note asking to read the order carefully. Should I have to do that? Really disappointed with them or whoever put my order up. Left hungry and trying for a refund from JustEat.

Great food, lovely delivery driver thank you!

Delicious burger and tater tots, even on a quiet Tuesday night. Staff friendly too, no complaints 👍

I cannot rate the staff at smashburger more highly. when presented with issues caused by others they reacted quickly to resolve them without question. The best possible customer service and great staff.

Amazing Service as always from dhaneesh His customers service is always outstanding always getting our order perfect even though we are picky his a real delight to your team always working harder than the rest of team always gives warm welcome we wouldn’t come as often it wasn’t for him

Food is lovely the staff are really nice but there is one staff in particular I would like to Parise their name is dhaneesh he would really nice

Food was cold. Burger was dry and not of usual smash burger quality. We’ve eaten in before and had delivery a couple of times so know the food is nice. I paid over £22 for dry, cold burger, sweet potato fries and onion rings. Had to put my chips and onion rings in the air fryer to heat it. The burger wasn’t even salvageable so just ate it as it was. Very disappointing considering how your burgers have been in the past.

Went here the other day one of the best chicken burgers I've had in a while il be back very soon. Definitely reccomend for a bite out.

I loved the burger so much it was very juicy and the portion was huge. But, I loved the service more from Aaliyah and Caitlin absolutely lovely ladies ☺️

Nice driver. Burger was amazing

Food arrived at the time stated, but was at best luke warm!! For an order over £50 I would expect it to be enjoyable

Aaliyah is very kind and helpful always serve with a bright smile

I ordered a takeaway and I am completely lost for words. My fries are raw! My patty appears to be half eaten, or like it's been dropped on the floor and given to me. The attached pictures say it all! How you are a restaurant and how you have any customers is beyond me. I will never order or come again! Disgusting!

Top quality smash burgers, soooooo good!!!!

Great burgers, always fresh and tasty. Fries are fab and the milkshakes.... amazing 😍

Good experience friendly staff dhaneesh very helpful

Great customer service by Dhaneesh who was polite, friendly, and offered me a blue light discount!

A little empty but service was impeccable, even though there were issues, they handled it well. Only four stars because it's still too pricey for what it is.

Food is always good and we go regularly so got to know staff excellent service dhaneesh especially is always very nice helpful very friendly and always gets our order right (we are picky eaters) always works very hard to make our visits better his good

Quick service, meal hit the spot, a little pricey.

Great service Dhaneesh. Wicked 😁

Cracking burger and table service from Dhaneesh was great.

I didn’t receive all items when food was delivered my drink was missing

Good food portions. Love the fries

Came in today with the misses for a dinner was served by a young lad that said his name was danish he was very polite and patient and the food was great i recommend the hot honey crispy chicken burger as that was a 10/10 will definitely be back