Smashburger Wednesbury in Sandwell

Good experience friendly staff dhaneesh very helpful

Great customer service by Dhaneesh who was polite, friendly, and offered me a blue light discount!

Food is always good and we go regularly so got to know staff excellent service dhaneesh especially is always very nice helpful very friendly and always gets our order right (we are picky eaters) always works very hard to make our visits better his good

A little empty but service was impeccable, even though there were issues, they handled it well. Only four stars because it's still too pricey for what it is.

Quick service, meal hit the spot, a little pricey.

Cracking burger and table service from Dhaneesh was great.

Great service Dhaneesh. Wicked 😁

Love these build your own burger. Best burger iv ever had by far.

Good food portions. Love the fries

Came in today with the misses for a dinner was served by a young lad that said his name was danish he was very polite and patient and the food was great i recommend the hot honey crispy chicken burger as that was a 10/10 will definitely be back

Cheese burger chips are the business and the rest of the food is amazing. Recommend thinking of here if you have the kids with you as there meals are great portions.

Ate here today I can't honestly fault the food or service. Quite expensive for what it was at nearly £40 for 2 meals, although the other half did upgrade a couple of items (sweet potato fries and shake) On the touch screen it charges you for everything, salad etc and not cheap to do so ethier, I think it was something like 0.75p for a lettuce leaf. The staff were really friendly. Confused why bottle drinks was supplied with food rather than the ability to use the draft machines clearly placed in the center, although this could be my fault while ordering? Have to say for the similar price to other food places of the same type, I think I prefer FiveGuys, can't say I will honestly return.

Loved the fries in Olve oil, rosemary and garlic and the blue Berry muffin milkshake.

Great restaurant especially Dhaneesh he provided excellent service

Great quality of food and top customer service - especially Danish and team. We will be back. Thank you!!

Whilst shopping decided to grab a bite to eat. Being a burger fan, I had high hopes. Ordering was quick and easy. Touch screen system as you enter. Burger smash should be renamed boi is this burger expensive. Not value for money, IMO. Food drink immediately as Isat down, which I really liked! Then the potato tots, then burger about 5 minutes later. I opted for honey burger, underwhelmed. Burgers didn't really have much flavour, even with their special honey sauce, taste was weak at best. Potato tots, unseasoned and boring. Atmosphere, there isn't one. Disappointed considering the cost and local competition in Burger Boi (who's are always amazing) 2 out of 5

Joke of a place, ordered for delivery and they missed half the order!!!!! How can a place charge so much and make mistakes like this. What absolute idiots do they have working at this place!!!!

Ok it's a burger and as I studied the menu it was an expensive burger. However a MaccyD is only 4 pounds less and I have to tell you it was worth the 4 quid, delicious massive taste and my lunch was a pleasure not a drag. Worth it

Fast friendly service, burgers tasty and good quality beef, fries were also great.

I have heard about Smash Burger as an American chain, and we decided to try it. It was very quiet in there, lots of tables and seating. Touch screens to order, but I assume you could use the counter as well. It was pretty expensive, over £30 for 2 burgers with fries and drinks. The burgers were pretty good. The meat we seasoned well and tasted good. The salad that came in the burger was a bit off. A single, large, and dirty lettuce leaf was the main problem. Large slices of tomato and onion, which was great. The smash burger sauce didn't really taste much. The fries were very nice, great crispiness to them, and my husband had the smash fries that had a rosemary seasoning to them. It was nice but a little overpowering. Wasn't the wisest suggestion for my husband to try this place due to me having suffered from Bells Palsy recently, but he had a good laugh at me trying to eat a burger. Ended up with some cardboard cutlery, which kept snapping. Luckily, it was pretty empty, so not many people saw me making a mess. It was a nice place to try for a treat, but you could not go every day, budget permitting, of course.

Great food, tasty, hot and well presented. The restaurant is spotlessly clean with very attentive staff. Fantastic experience 👍🏻

Had the vegan burgers, fries are very nice however the burgers were terrible, cheese was not melted and was cold, gherkin/ chilis were also cold, burger alternative meat was average and the picture of the burger when selecting it is different to what’s ordered. So very deceptive too. Overall it’s very over priced and it’s why there’s no one ever in there. Soft drink machine is also rubbish and everything tastes the same.

Great food, good atmosphere, and good service. Staff were very friendly and welcoming

An unexpected find trying to find a short cut! Automated service was encouraged, which I'm not a fan of, other than that, the staff were great with my kids and helped out whenever they could. Food was excellent. I'll pop back in next time I'm in the area.

I paid £12 for a burger that I ate in about 4 bites. It was tiny and flat. The same burger at another branch of smash burger has more salad in it and costs half the price. How can there be such a huge discrepancy between two different branches of the same chain?

This restaurant has a cozy vibe great food and attentive service a perfect choice

Recently visited. Alannah was bloody brilliant

Amazing and so fresh. Burgers looked better than the photos. The strawberry milkshake was divine.

Reece and Shaun were amazing and so helpful and friendly, everyone was so welcoming and the food was so mouthwatering, we live quite far away but will 100% be coming back 😁😁😁😁

Great wholesome food .Milkshake was good and burger was filling. Recommended a try if you enjoy a good burger

Food was delicious 😋 and services was brilliant 👏. First time we have eaten here, will definitely be back, oh milk shakes delicious 😋.

It was the younger members of the family that insisted on this burger fest. I think ordering on screen is as easy as talking for some, I prefer the old fashion method… Erm. Erm…. Can I have that with that?! 😂 Anyway. Service was really quick. The food was good but a bit over on the pickle…. That said I ate it all sooooooo. Fries were 👌🏻 I found the service great, all very friendly. Never been before so I can’t compare past menus etc. would I go again? Maybe. *Keep an eye on those sticky floors. Other than that, it looked a clean joint to eat in. On a price aspect, pretty much on a par with Five Guys. Who do I prefer … the jury is out. PCB ✌🏻

Food was good but not great, service well it's self service on tills, server bringing food forgot our drinks. Please not it's very expensive for a burger place

Quality of ingredients is poor. This was the lettuce in my burger. I had to take it out. It didn't look fresh.

Best burger I’ve EVER had! Tasty, fresh, non-greasy. We’ll be back soon

3rd visit. Great burgers. Slight problem with the new ordering system but Caitlin looked after us. All good.

Good food Fast service from Caitlin Very good restaurant

Bit disappointed. The triple burger - meat was good, but the bun was cold. Personal preference, but I prefer it when the bun is seared on the grill and softened a little under a cover using the steam from the meat. Blue cheese and hot sauce tots were ok, just a little undercooked which made them not quite as crispy as they should be. The fries were excellent - well seasoned and perfectly crispy, but the sweet potato fries were a bit soggy and not crispy. For nearly £45 for the two of us it wasn't quite up to par. Definitely has been better on previous visits. Lastly - my triple burger arrived over 5 minutes before my partner's veggie burger which meant mine was a little cold by the time hers arrived. I know it's tricky to get meat and veggie cooked at the same time but I'd rather have waited and had then both arrive together. The staff were lovely though - friendly and polite.

Aaliyah was very polite and attentive Thanks!

Previously a 5 star review, we were so excited to return for the fifth time today and they’ve taken all the best stuff off the menu! No more jalapeño loaded tator tots, nothing with avocado on at all. Tried the blue cheese tator tots which were fine but nothing special. The onion rings were previously super slim and amazing, now just big ones that are boring. Burger was just a burger. No proper cutlery anymore, just wooden forks. Now charging for the nice dips. Gutted!

Customer service from Alannah and Caitlin was outstanding, this was my first time to smash burger as I was in Wendsbury working local, the staff was really friendly and informative about the menu and what was on offer. I would definitely recommend and be back when I am next in town.

Awesome Gluten free burger!! Sean was great! So friendly, welcoming and just great! Thank you!!

Lovely service from Sean, will return again!

Great service, polite and helpful

Great food and great service from Caitlin

I wish i could give them ziro star , we order 2 beef burgers , a chicken burger and 3 loaded fries , they were so greasy 😫 and the services was horrible they didn't know what they were doing 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

Excellent service from Sean. He was extremely helpful. Will be back!!!

Very friendly and polite delivery driver

A great selection of different burger and sides options for Gluten Free including having gluten free buns, other fast food/burger restaurants should take note. The server, Caitlin, was also extremely helpful and very knowledgeable about the allergen situation. A new place to add to the gluten safe list.

Had a nice meal and served by Emma, Very helpful lady.

Visited with my two children and had a great experience. Everything from service to food. We were greeted by Caitlin who was attentive throughout our visit. My children said this is better than mcdonalds!

Very fast delivery, nice gentleman served the food and was kind and respectful. I would recommend his service to others aswell. Thank you

Great burger, Tasty Fries and exceptional milkshake! Caitlin and Aaliyah looked after us.

Aaiiyah was pleasant to be served by. Happy with her service.

Aaliyah service was excellent. Very understanding and she knows her deals very well, friendly to talk to.

Great service and food as always!

Nice tasty burgers. Love the milkshakes. Aaliyah thank you for your help

Aaliyah has been very freinfly and helpul.

You can spend lovely time with family with fantastic food. Staff very friendly, the girl Aaliyah has lovely attitude.

Aaliyah was really helpful, great service

REECE .E was such a great addition to the team, so helpful when ordering for the children, so helpful & happy to help when I changed my order half way through. Thank you

Service is always great, and food is amazing. Aaliyah is great, she is always very welcoming and kind.

Celebrating an occasion with my wife! Yummy food and great milkshakes 😁 also great service. Would recommend 🤘!

Great food, our server Emma was really friendly and helpful. Will definitely return again.

Served by a lovely guy called Sean. Very friendly and and very welcoming. Served us straight away and made our order very quickly. Sean keep up The food work look forward to coming back and being served by you again.

amazing burgers ,fries, onions rings(best ever!). Perfect assistance, and overall amazing place. Great service from Sean!

Sean is the best! If you want to be treated well, ask for Sean!!!!

Love Smashburger! Great food and served by a cheery and helpful member of staff.

Emma & Caitlin were very attentive and polite, not to mention that the food was great. Gourmet burgers, fresh, quick and at perhaps a bit more expensive (when they're not running special offers) than McD and BK. All well worth it to me.

Great food, staff always welcoming. Have never been disappointed. Caitlin deserves a raise ;)

Served by Aaliyah and Caitlin and they were super helpful and friendly!

Had a great meal today at smash burger, Caitlin our server was great, and the food was amazing!

Great food and even better service - thank you Aaliyah and Caitlin. We will definitely come again

Aaliyah and Caitlin were really helpful and friendly

First time visit, definitely will come again next time we are in the area. Special mention to Caitlin and Aaliya who went out of their way to look after us. Great job guys!

staff friendly and welcoming, we had Aaliyah and Caitlin and had excellent customer service as well as speed, thank you

Lovely food and friendly staff - Caitlin and Aaliyah

Perfect fresh burger, maybe not the cheapest but certainly one of the best.

Kaitlyn was really helpful definitely going to eat here again

I’ve been to the smash burger and i had a great experience all the staff was very nice Especially aaliyah

Thanks Aaliyah for the amazing service! Amazing place, with amazing food! Especially the tater tots! Highly recommended!

Caitlin was the hostess with the mostest! Can’t fault her service, she was very helpful and patient with us! Xx

The food was great, definitely coming back with my family. The service and food are impeccable, a nice atmosphere and clean facilities, special thanks to our host Aaliyah.

The food was great, definitely coming back with my family. The service and food are impeccable, a nice atmosphere and clean facilities, special thanks to our host Aaliyah.

Served by Aaliyah, such a warm customer experience. Felt like home ordering food and a milkshake. Thanks Aaliyah.

The staff and food at Smashburger were awesome! Aaliyah was so helpful and cheerful wish added to a very pleasant visit to one of our favourite venues

When I first walked in I was instantly greeted with a smile and the staff were really nice and friendly.

Caitlin was very helpful in her service as we had a complicated order

Meek, Weak, sloppy, shocking excuse for a burger, might as well get some clownfood from mcdonalds, it looked like a cowpie and if it had a noise it would sound like a wet fart

Lovely food, fast service and nice staff

Great food, fast and friendly service, our server Caitlin was super helpful

A must visit!! Fantastic burgers and the Mac and cheese bites are so moreish a must on your next order. The shakes are delicious. The bottomless freestyle drinks are great something for everyone. Staff are always attentive and friendly. It's definitely our family favourite burger place to visit!! Recommendations: Double Oklahoma smash, Mac & cheese bites, Smashfries.

Brilliant service from caitlin and reece g, they made the experience 10x better, foods always been great here, but add that level of customer service and I can’t see myself choosing anywhere else, super helpful, honest with recommendations, thanks!

Lovely server, Reece. Helped us with the ordering process and was very friendly. Great first impressions! Also, fab food 😋 Also, thank you for the milkshakes !

Thank you to all the staff for another Fabulous meal - totally delicious. Special thanks to Reece for his hospitality and kindness.

Love this place, very Similar to Five guys!

Still great burgers. BUT many of the original menu choices have gone. Drinks choices reduced. Table service gone. Portion sizes of the sides are down. Prices up. Will only go back for a blue cheese burger on its own to take away.

Went it for bank holiday Monday at around 5pm. Expected it to be busy, but it wasn't. TBF, it was moreorless empty. Guided to the table and offered the menu. There was a fair selection of food available and ordered online. The food arrived quickly and was really nice. The onion rings were amazing and wish I'd ordered more of these than the sweet potato fries which were nice, albeit a little soggy. The loaded chips were nice too, just the right amount of sauce to cover them all. The only thing I would say is that the price is a little on the expensive side for a burger, but a lot more enjoyable than the golden arches. Not in a rush to go back, but wouldn't rule it out if in the area.

Best burgers I've ever tasted 😋

Had an issue with not receiving our drinks, but the matter was resolved very well by the manager. Food was gorgeous.