Based on 62 opinions finded in 2 websites
Based on 62 opinions finded in 2 websites
Opinions
I usually stop here after shopping for a hot drink or even lunch. Unfortunately, I will never be coming back after I was served food with the most filthiest cutlery I have ever seen. Pictures attached.
Naffissa Nurani . 2024-01-13
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Had not been in Tesco cafe for about 3 years discovered they had pre pay machines thought you then had to take to the counter but you didn't the woman was rude and abrupt behind the counter telling me you had to sit down should not speak to customers like that
mark turton . 2023-12-26
MORE AT Google
Nice food and the best latte out
Sharon Heath . 2023-12-22
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A bit of a quibble . Had a late meal 12 12 23 . As I was the only person left at about 5 45 noticed a staff member cleaning up and sweeping up around me . Then at 5.54 another staff member came over to collect my plates in a slightly hurried fashion. If the cafe area has to be Vacated by 6 then you should have a sign.
George Jackson . 2023-12-12
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Myself and a lady I care for who is in a trust couldn't pay cash dew to card only payment.this left my lady v upset .why isn't there a cash payment option .
Julie Henry . 2023-12-03
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Manager nearly bit my head off when asked for runny eggs for my son. Shouted so all could hear. Very unprofessional for a manager. Snotty so and so
Megan Wagstaffe Wagstaffe . 2023-12-02
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Me and my daughter called at this cafe in West Brom Tesco for a breakfast and Omg !!!!! the young girl that works in there I didnāt get her name has no customer service skills what so ever . I asked for a napkin when she brought my latte over as she had spilled all the drink into the saucer ā¦.. She points and says ā¦ā¦ there over there Pointing to the counter couldnāt care less about what I was asking , Now there was no Iāll go fetch it for you as U have just paid Ā£4 .56 for a drink thatās now all in a saucer ready to drip all over your cloths ā¦. Or so sorry but Iām a little busy would u mind fetching it yourself or anything to that effect ā¦.. so off I went to the counter left my trolly by my table Only to find out from another girl (who was her sister) that the napkins were actually under the serving counter !!!! So how bad was that coming from a girl that actually serves the public how lazy and unhelpful she was , just a pity I didnāt get this young girls name shame on you . And I certainly wonāt be giving them my hard earned money to contribute to their business again ever . Sort your staff out who ever the manager is ( probably the mother ) manners goes a long way if your brought up properly that is .
Sandra Wilde . 2023-11-25
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Having to order at a terminal is terrible the staff are obviously annoyed with questions the keep geting as after orders are placed
Jeremy Wren . 2023-11-19
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Called in for a cuppa but left without ordering anything. Although I am OK with touch machines, I would prefer to order from a human. If you use the touch machine you have to enter a table number first. How are you supposed to do that when the tables are not near the machines ? Cost cutting by Tesco and I think it is a bad idea.
G Emson . 2023-11-17
MORE AT Google
Tesco Cafe has a cold & isolating atmosphere. The staff are not helpful & are passive to any quiery... The self-service has table numbers on the side bar, which is not visible. Asking a young staff member who ignored me tel I raised my voice a few times asking same question until l got here attention than she passed me on to another staff. She was so rude by waving her arm away with me! As sitting & observing the site, I noticed that 2 old ladies had the same issue & they reacted the same way by walking to the coffee counter.
Neem Dabhi . 2023-11-08
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The new machines have issues beware of staff and machines staff to try and help. Overall, the fact is there is no manager to keep an eye on them. So I would advise everyone to ask for help with the machines before attending.
Carley Fearon . 2023-11-04
MORE AT Google
Mark & I usually come here once or twice a week. Julie, Sue and the staff are very obliging & helpful and quick to correct any mistakes & this is done with a smile. We do sympathise that customers cannot use cash, but overall we are very happy with the service.
Julie T . 2023-10-26
MORE AT TripAdvisor
Mark & I are regular visitors in Tescos cafe. We went yesterday & Sue couldn't have been more helpful by making sure we ordered correctly on the machine, and listening as Mark wanted his fish extra crispy. I love all the staff here, from Julie, Emily Jack and Sue. They all work so hard and please be respectful to them, they are doing a incredible job in hard circumstances.
Julie Toomeoks . 2023-09-29
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They have started a self serve system , like at mcdonalds, many people not going in because of this, especially pensioners. We want to he served by humans , not bloody screens.
Andy Lane . 2023-09-28
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I use Tescoās cafe after shopping once a week and have always found it excellent until I went there today. Tescoās has now decided to discriminate against older customers by putting in self-service machines where food and drink can only be payed for by card. Itās impossible that Tesco arenāt fully aware that many older customers donāt use cards so they can no longer use the cafe. Today I saw two very disappointed and saddened looking older customers who discovered that they were now no longer welcome by Tesco. I was with my aunt who wouldnāt have been able to dine there if sheād been alone. This is an appalling decision by Tesco showing a complete disregard for older customers. The new system benefits no one but them (in whatever way) The second issue is one that I canāt believe that Tesco hadnāt considered before putting those machines in. They put single customers at a disadvantage. For example - a single customer sees that thereās free table and so starts ordering his meal. A couple arrive and one of them goes inside and takes the table. The man finishes his order, pays for his food and goes inside to find that he has nowhere to sit. Could Tescoās really not have foreseen this very obvious issue. Or isnāt it really the case that they didnāt care. Finally, and less importantly (but still worth mentioning) shoppers in a cafe like to have a pleasant experience. Especially older customers who enjoy the interaction with the staff (who are all efficient, hard working, helpful and friendly by the way) Tesco has now turned the experience into a sterile, automated one with absolutely no benefit to them whatsoever, as well as telling older people that their custom is no longer required. Hang your heads in shame Tesco. An appalling decision. Corporate greed showing an utter disregard for customersā¦..as usual.
MysteryMe55 . 2023-09-22
MORE AT TripAdvisor
Lovely polite staff very helpful
Gillian Crowley . 2023-09-20
MORE AT Google
Lovely little cafe. Good value, nice choice of well prepared meals, quick and friendly service.
Gary Richardson . 2023-09-10
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Discrimnated me didn't give sugar cold drink not made perfect rude racist towards disabilty ethnicity
Fameeda B . 2023-08-19
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Free kids meal when order a normal meal
Joseph Yue . 2023-08-10
MORE AT Google
Always pleasant, friendly service.
John Wilkinson . 2023-07-27
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We ordered toast and tea. The butter the toast came with was a dish of liquid. We were told it was because it had been by a heater. They never know how to make toast its still white. The tea was awful it was like it was stewed. We have been there several times but no change so we are off to Greggs next time.
Chris Scott . 2023-05-20
MORE AT Google
Very nice polite with good food and service. Will be visiting again with no dought. Lovely place nice to spend time. Really time passing
Nagma M . 2023-03-20
MORE AT TripAdvisor
Convenient for a sit down and a coffee during a big shop. Nothing spectacular other than that. Staff seem friendly enough. Coffee is priced similar to big chains, didn't try the food so can't comment on that. Would come back here regularly purely out of convenience.
Dal . 2023-03-04
MORE AT Google
Went today for lunch with family, fantastic food and staff very nice and polite and friendly . Not at all what you expect from a supermarket cafe, definitely be going back soon!
Toyah 81 . 2023-01-25
MORE AT Google
Tesco cafe always great and affordable food with amazing customers service. Lunch time is a little busy so you'll have a wait but it's definitely worth popping in before doing your shop. They also have plant based options in terms of milk and food. There coffee with plant based milk is better than costa.
Cara Cooper . 2022-11-24
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Enjoyed the food. It was busy but not too loud.
Laky . 2022-11-08
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Mortisonās Cafe Wednesbury should take a look at this cafe to see how this kind of place should be run. The place is always clean (no trays or plates left on the tables) the staff are friendly (to be fair, so are Morrisonās) the food is very good and, unlike Morrisonās, you donāt wait ages to before you get it. A couple of nitpicks ā¦ā¦ you canāt get a cold sandwich here (surely Tescoās are missing a trick here) and there are some tables with more comfortable cushioned chairs but some with hard chairs. Surely Tescoās could stretch to cushioned chairs for all tables?
MysteryMe55 . 2022-05-04
MORE AT TripAdvisor
I come here quite regularly before I go to work in the afternoon food its served hot drinks are a good size for the price.....plenty of seating areas available great staff smiling and friendly
P198EHmiah . 2022-03-15
MORE AT TripAdvisor
I went in Tesco cafe West Brom and the girl with tattoos all over and black hair asked me for a tip she only brought my food to the table sheās always with the Chubby girl with blonde hair the blonde hair girl is always on her phone during work the food is good apart from they gave me real meat sausages on my Vegan breakfast and had to change itās just the staff and the young ones really !!
Katelyn King . 2022-01-22
MORE AT Google
Excellent service and good food. My granddaughter left some items in the cafe and they kindly kept them so I could collect them! So helpful.. Iām really grateful thank you š
Victoria C . 2021-12-28
MORE AT Google
It's an okay cafe, with enough tables and chairs so there's usually a place available. The coffee is, again, okay but nothing special; food selection is adequate (but, in fairness, it is just a supermarket cafe). The regular staff are fine; polite and civil (though there doesn't appear to be enough of them, hence they are sometimes stressed). One of the managers speaks to her staff in a particularly aggressive manner, publicly and within earshot of customers, which is humiliating for the staff and embarrasing for us customers - hence, only a rating of two.
John S . 2021-09-24
MORE AT TripAdvisor
Went out for brunch dirty tables rude staff burn over cooked food. Never again table service awful. Never again beware. People
W8730ECleeh . 2021-07-22
MORE AT TripAdvisor
Friendly staff and very good breakfast
Marta Praszczak . 2020-07-25
MORE AT Google
Good but the cafe latter capichino are 0
Parminder Singh . 2020-01-26
MORE AT Google
Only had a cup of tea here, it was OK
Linda Walkerdene . 2020-01-24
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Amusing signage saying they serve fresh drinks, jackets, snacks and kids
Christina Conboy . 2020-01-19
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The strange situation here is that there isn't many hot food options, particularly vegetarian after 3pm. This is despite the cafƩ being open till 6pm. Okay if you want a panini or cake and hot drinks, but not so good if you want hot healthy food during the colder months
PaulB27August . 2019-11-19
MORE AT TripAdvisor
Great food me and my brother went last Saturday food came out good, Friendly staff well respected
Sanjay Chamdal . 2019-10-14
MORE AT Google
Very friendly staff, big variety in the menu, kids menu available also. Probably not enough staff in the morning, a porter will help to clear the tables and clean them also. Fresh products on all dishes, coffee thou is a tricky one, always ask for the specialty coffees cos otherwise the filter one taste like the water after moping the floor, no offence. All in one, it's a good place, nice design and a cheap place to have some good food.
Dinu Bogdan . 2019-07-24
MORE AT Google
We had to wait for a while to be served, but the portions in the jacket potatoes were worth the wait. What is slightly annoying is the small portions of butter are placed in top of your salad.
PaulB27August . 2019-07-02
MORE AT TripAdvisor
an ideal place to meet up before work , reasonable food that's good value ... the staff are great and it's always clean and tidy with a good selection of food ...
G_Fletcher2013 . 2019-05-10
MORE AT TripAdvisor
I often go in here for a lunchtime snack and cup of tea .It's ok but service can be very slow
Graham Hurcomb . 2019-04-11
MORE AT Google
The food is nice, people are helpful. coffee is good. had a big breakfast at a good price.will go again,
Jane G . 2019-04-06
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Service seemed a bit slow, but the standard of care and friendly staff was wonderful, nothing too much trouble. My companion, wheelchair bound was delighted.
stephen Ffoulkes . 2018-11-16
MORE AT Google
Service with a frown, Dirty cups and spoons NOT IMPRESSED
AkA Akita . 2018-11-11
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Service was very slow, and when the food arrived it was cold.
Rebecca Morris . 2018-10-30
MORE AT Google
Not the best. Dirty tables and never any clean forks. Rude staff with attitude problems.
M j . 2018-10-09
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Staff were rude. No clean forks. When asked for them was told to wait. They were busy. On positive . Food order came fairly quickly and was hot .
Julie Green . 2018-07-03
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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