Kfc in Sandwell

The food was cold not even warm but stone cold.

I Oder food for my kids they miss oder in ther and when I came home ther onli chips in box no chiken very poor service

Food was cold due to delivery driver being so slow from delivering multiple orders . Just eat need to sort out the delivery drivers.

chips missed of my sons meal NOT HAPPY...!

All food was on show package was all ripped and wet

bag was ripped and wet, food was opened and boxes were damaged the fillet tower was all mashed up the mini wrap was cold and inedable, the 3 portions of chips were cold aswell, not happy. the delivery driver, basically shoved the food at us and left. The quality of the food was terrible, the packaging was soaking wet and falling apart the driver obviously was not taking any care with the food being delivered. we paid £51 for this, an unacceptable service.

Poor service needs investigating

The food was cold and some of my order was missing 😕

bag split so food all mixed together

I can’t explain the time, but my food is cold?

Was good. Didnt like the chicken fillet inside the burger though .. tasted weird.

Good cold and soggy AGAIN. I'm done with KFC

the food I received from kfc was over done and burnt, the food did not taste fresh

Half of the food was missing and the rest cold

Didn’t get the order. Waiting for my refund

My order hasn't been delivered. It is writing it has beed delivered but not here. Where it is ? I would like to know now.

Food was cold, had to be reheated.

Forgot about the 10 cookies we spent £12 on

Absolutely spot on… flavoursome like how it used to be compared to other branches.. aaaand speedy delivery too.. thanks

My order come freezing cold, missing a can off pop and my zinger burger! Also one of the popcorn chickens from the boneless banquet and put two beans not one gravy and beans !

they was no bottle of max drink with the order

Staff is very helpful and willing to go above and beyond to assist.

Burger and the Fries was delicious but popcorn chicken was nothing special

Order never arrived and no one responded or informed about it

Ordered a 10pc family feast and only received 6pieces of chicken. No refund offered by just eat very bad customer service by everyone.

Was missing popcorn chicken for the second time

Items missing from the order, called the restaurant and they just refused to accept that the item was missing. Incredibly poor especially as it was the chicken that was missing from the order…

I visited KFC today and placed an order at the kiosk. Unfortunately, my experience was marred by the poor attitude and behavior of an employee named Wasim, who identified himself as an assistant manager. His lack of professionalism was disappointing and affected my overall experience. I hope management can address this issue to improve customer service in the future.

so much barbecue sauce it was leaking out the box everywhere. I couldn't eat it.. won't order from there again. That was done on purpose

food was cold and item missing

Food missing again, its always the same with kfc something is always missing.

Would reconsider ordering from cape hill kfc again as every time I order a sharing bucket they miss the Large bottle of pop and sometimes other items have been missing too. Which is a same as the food is pretty good.

Awful order through the kfc app missing fries wasn't helpful at all customer advisor promise we get a refund on the whole item but no we didn't only refund on the fries I mention it many times as this has happen in the same restaurant but she promise me I will get a full refund which I did not very disappointed very let down especially my children I don't understand why make false Promises if you can't actually keep it which kfc advisor couldn't keep but I contact them directly and all they said it sorry we can't help or next time we give you the fries back you should be looking at the whole order before you seal it and give it to the customer awful won't be ordering again

not happy as I don't eat burger because you can't have sauce taken out of it so I add two pieces of chicken which didn't get delivered with my order and the chocolate chip cookies wasn't in the bag and the price is dear considering it wasn't in the bag what a cheek

Missing items from my order I would want my refund as requested

The food is fine but the some of the staff is not polite

I placed the order just before 6pm and it got delivered at 7:50… for a KFC order that too long and the food was cold when it arrived

too much coating too oily missing item

food was awful. Chicken in all meals was cold, chicken in burger was tiny and like rubber

Muppets absolute muppets, ordered 3 fries yet I get 1 cold bag

Food was cold and empty fries pack

consistently good food. service isn’t the best though, only reason i still order is because they make the best chicken around. order online for sure, unless you want to deal with their rude staff

But my 6 piece bucket chicken was not cook properly at all and the fries was burn so £19.99 wast of my money cause I can’t eat it .

terrible food, but not as bad as the terrible customer service from just eat. they will steal your money.

I notified the restaurant for specific order, however I was giving wrong item, when I phoned the manager at restaurant, they say can't change order, and they didn't receive my notification before order.

I have submitted a refund request for the meal a week ago and still have not received anything, please look into this.

Very good service. Chicken hot which was excellent only let down chips were cold.

Shame less management poor customer service very bad behavior manager at the tile looks like she didn't even go school 🙄 she's didn't know anything about customer service. She's disrespecting customer she's really need to learn some basic 😤 😒 🙄 manner. She needs school class 😩 😫 🙄 at least 5 years that much she needs to improve there self. I can't believe how the owner give her responsibility .she's not eligible. Never ever going back to this branch

Food waz really cold & it wazent tasty

Very bad attitude at the reception. If there's any owner or manager must check the camera between 9pm to 9:40 pm and see how she tried the customer I never come this branch anymore and all of my friends and family please avoid this branch no manner at all avoid avoid avoid avoid avoid avoid. I am adding few more word Mr owner I was with my wife and the lady who have white short hair was talking very badway I am not gonna sit quite until I am hearing something positive from your side u just say sorry that is not enough u must check the camera and find who is falti. If she's falti must remove her from the stuff. If you didn't take action I'll will directly complain to the birmingham council. I promise you I am not gonna sit quietly until I hear something from you

food was cold old and oily the Pepsi was warm asf never buying from here again

KFC sent me a child’s meal instead of the two box meals I had ordered…and I won’t even get a refund on the delivery fee. The poor persons order whose was delivered to me didn’t even receive their full order…

Nice Food tastes good. Thank you

Very unhappy with service from KFC ordered same meal and both times forgot items. Probably won’t order again from this restaurant.

Disappointing. Overpriced, cold and dry. Won't use them again.

2 pepsi max is missing from my order.

received another person order, instead of mine

driver was about to leave I was stood outside front door and he was oblivious and I'm trying wave him and then he went to drive off so I shouted then he heard me really disapointed and now food cold

The food remains as tasty as always, and the staff are fantastic...or is it a coincidence that I always meet a friendly and polite face!!!

Just horrible.. wrong item sent which was a lot cheaper than what I ordered. Corn tastes out of date, burger was "assembled" very poorly with condiments all over the place.. will definitely never ordering from this particular KFC again. NEVER AGAIN

chicken was undercooked I wasted my money buying the food 😒

delivery driver hitting my door too hard

forgot the beans that I ordered

rubbish taste. half a portion of fries. no napkins or wipes. never again

KFC Cape hill always for me excellent not one bad order

Schedule pre-order for 8pm arrived late. Food was hot and quality was good. Family enjoyed meal.

Missing items as always, dry burgers and cold fries!

I dont get pepasi max .its mising

the chicken was very dry breat meat over cook very salty. I counted 12 chip with small crusty peices.

The order was not correct and missing the most important items. Very poor….how can you forget a whole order

claiming that there is a new policy that we are no longer allowed to order on the tills and needing to be told to use the kiosk. for the people that are visually impaired, that is absolutely unacceptable and ridiculous. and the staff were unbelievably disrespectful. will be taking this further

I bought some Chicken and it was the best chicken in my life

Came up here because Maccies down the road are terrible, no issues. Got my food and headed off, nice and warm. Decent place but parking can be a little tough.

How is it that your “Mini” fillets are bigger than the pieces of fried chicken?

Only good thing was driver was very polite food was nasty just ended up binning it

the driver eat my food and the rest came cold

Have the order was missing had to then drive to kfc to collect the missing items I now have to return home and eat cold kfc.

Always missing items from my order

Fab! I don’t know why I ever order from Uber when it’s constant problems. Very rarely have a problem on just eat! Thanks you!

decent decent..it is what it is. sometimes better

Ordered kfc from the app for delivery and it came cold, I had to chuck away my fries. I let them know and they said there's nothing they can do as it delivered within their time frame. Frustrated! Never ordering from these guys again!

I will never order from just eat again it is disgusting because it says order delivered when they have not delivered the goods

Extremely bad attitude with the driver I spent £38 and expect a polite service. The driver was extreme. The driver was so rude.

Not delivered No phone call says on app delivered

My food was freezing cold and it was poorly done and I have requested a refund I payed 8.23 for a cold wrap

My food was never delivered to me it was given to someone else

Its so bad......have some respect for customers as they run your business, we are not asking for royal treatment but its your duty to comfort the customer.... ppl keep standing to wait for orders and they just have to order through ordering machine tabs....... No staff would help they wont even look at you if you entered n are standing on counters, as if you are invinsible..... will just prepare orders and dats all, acting like robots...no customer relationship....i dont want to go to a place where you are not served with care n consideration, n i hope no sensible person would too

you forgot to send the fries i paid for and now what do i do no fair

I’ve never had any issue here before. The staff are very pleasant and welcoming. My partner got me chicken wings last night and I found a strand of hair in my chicken. I instantly felt irritated 😣

Excellent service, good food Try it Out.

My food didn’t get delivered to my address

my food never arrived but said delivered

Time was pushed back and delivery man waa on a push bike cycle.

Ordered bucket, cookies and coleslaw for Friends & Family Friday. Items ordered and paid for were not delivered as part of the order. not sure how that's fair? quizzed driver as to whereabouts of missing items, he was incredibly rude, stating it wasn't his problem. Missing items, rude delivery customer service at its best!

Really disappointed with the quality of food and missing items… a shame really as we was looking forward to it but not sure I’ll use again

Everytime I order theres either something missing or there’s wrong items.

I made an online order via Uber app. The chicken I received wasn’t cooked thoroughly and the coating was way too salty. As someone who’s pregnant, it is a risk for not only myself but also to the baby. I couldn’t eat it. I don’t want to put it in the oven as it might cause food poisoning. The strips came with this order didn’t look presentable. They looked stale. It’s very disappointing after spending so much of money you had to throw the food away.

Can always trust Cape Hill KFC

I just passing by and I ordered takeaway family basket.As soon as I ordered and I paid on the machine the staff told me that I have to wait 12 minutes. I ended up waiting for 25 minutes. I asked for a glass with extra ice and staff told me I can not have it as I need to buy another drink.WHAT A SHAME....Not even a sorry for waiting so long!!

chicken was cold i cant eat this