Subway in Sandwell

Sauce is missing in bites doritos looks so bad everything just come out from box The boxes look so messy.

Their pies are lovely though; full of flavour and filling!!!!😊

Staff are rude u ask for a little extra or to put a bit of corn or olives they say its not allowed like what?! Cheap people want the money only and not giving the good quantity for the money

Very stingy with there portion size. Everytime I go the shop is always empty

Great food but awful customer service the lady who served me today she was soo rude and she didn’t even wear hair net

The branch on Parsonage Street was my usual one, but I've had to switch to this one as that one has now turned haallal. I phoned this one first to make sure it wasn't. I see in some others' comments they say the staff here have an attitude, but truthfully, if I had to deal with the clientele I was seeing while I was in here, I would be a lot worse. I really can't blame the staff at all. No issues with how my Sandwich was made. Everything was done properly and tasted great. Which is good as this will be my go-to branch from now on.

very good service, very good food and behaviour..

Amazing service by Mr gurjeet Singh🔥🔥

Incompetent staff and rude manager. The customer in front thought my order was his and put his own salad and sauce on my order. Mentioned it to staff that it was my order and she said no, "yours is in the toaster". Turns out that it was my order and staff messed up! The manager told me that it was my fault, even though I did speak up and told the staff. The manager was shouting at me and said I was half asleep, nope- your staff are! Seems like your staff need more training and should improve their communication skills.

not only was the food late by 30mins but the patty was stone cold, so had to heat it up which to more time. However apart from that the food quality was nice.

I received the wrong order, no drink, no cookie and I ordered chicken tikka, but was delivered a steak and jalapeno sub

food not only came late but the party was stone cold, as if it came from the freezer. However the portion was really good.

Was missing 3 of the 6 cookies I ordered

Missing item so i rung up an asked an they said theyll get back to me , 15 mins later rung again an didnt answer , order was late

Took an hour to get a driver and was cold on arrival

never received my order called the restaurant extremely rude an not professional I want my order or I want a refund it’s says it’s been delivered when it hasn’t or I’m taking further action!!

Great franchise unit.. Peak lunchtime rush.. Good number of sandwich artists.. clean and quick service..

Had to look hard to find the lettuce and red peppers and sauce , won’t be changing my normal subway

The best Subway, my order always arrives hot, delivery is fast and the quality is excellent! I never regret it. If I could, I would give it a thousand stars.

The best Subway, my order always arrives hot, delivery is fast and the quality is excellent! I never regret it. If I could, I would give it a thousand stars.

The best Subway, my order always arrives hot, delivery is fast and the quality is excellent! I never regret it. If I could, I would give it a thousand stars.

The best Subway, my order always arrives hot, delivery is fast and the quality is excellent! I never regret it. If I could, I would give it a thousand stars.

The best Subway, my order always arrives hot, delivery is fast and the quality is excellent! I never regret it. If I could, I would give it a thousand stars.

I got food poisoning last week. I noticed white spider web looking thing on my bread, but I had noticed too late. I had stopped eating and hoped nothing would happen. The worst case scenario took place last week, and I was in an unbelievable amount of pain. I am very shocked that this branch remains open considering the amount of poor reviews.

I had a salad just awhile ago and the salad was not good...veggies was not fresh and the meatballs were really cold...The creamy ceasar dressing was a bit sour...so I couldn't finish the salad....

Order was wrong, so disappointing Ordered: 1 x Tikka Sub 1 x Breakfast Sub & 1 x Sausage & Bacon Sub with Ketchup. Received: 1 x Tikka Sub 2 x Sausage & Bacon Sub? (not what I ordered) hardly anything on the sausage and layered bacon subs, would not use this Subway again.

Other than missing one part of the order, food was good

Really happy with my order food is fresh and footloose fully loaded with toppings very happy wedges need to be cooked abit longer as they are very white but apart from that happy

The snack was very good. I would like to know why I was discounted the amount of £13.12 if my note says the amount is £10.59

Pleasant experience within the west Bromwich new square branch, the guy behind the till was quick to take our order very friendly helpful and polite throughout Thursday 28th September 17:30

Went to get food and got interrogated by the owner on which subways I've previously been 😂😂 poor customer service, poor owner, poor representation of the brand

Order through Uber, delivered uncooked wedges and Uber wouldn’t refund me. They said they will send the concerns but I ain’t eligible for a refund, wonder how they worked that out.

Have not attended this Subway for a year or so and boy the Customer Service is still the same - Poor. Requested a Salad Box with Turkey Breast. I immediately noticed there was roughly a handful of lettuce in the container and the 'Sandwich Artist' went off to collect a new style box (was a smaller white box during my last visit to Subway) but returned with no new bag of lettuce 😲 I then asked for what I wanted and he seemed reluctant to fill my box with the salad items. If you are paying almost a fiver for it, it should be filled! Also. The turkey was not diced small enough. In addition, I requested Chipotle and Honey Mustard dressing and only a drizzle of one sauce was applied. Due the communication barrier, I was unable to understand the artist when I asked that he scan my app so I could collect points, he mentioned printing code on my receipt in order for me to receive my points. A few hours hours on. I checked the app and have realised I have to enter a code which I do not have in order to retrieve my points. This is a new system since the last time I used my app 🤷🏾‍♀️

Worst customer service ever and rude staff, too moody and have too much attitude and need to sort themselves out and be more respectful towards customers . DO NOT GO HERE

not toasted and no crisps again

Hi I-went collection here for two sandwiches order Very bad quality both my order (leftover toppings) and someone customer service very bad talking with as I never come back here for order

Well... there we go... from £12.10 to £16.00 jump in one week (32.2% increase). The new menu is just a disguise for a MASSIVE increase, coupled with the massive reduction in salad on the subs, this is no longer in the " cheap eats" category and up there in the "fine dining" category, without the fine bit. From three times a week, for a couple of years, I think that may be goodbye, and good luck.

The delivery comes fast, the drivers are polite and the food is delicious 😊

Great service food was fantastic well filled sub also the driver was polite.

salad boxes where not the best, hardly any cheese in there and not much salad, I've have ordered from another store before and they where really good. will not be using this branch again

Amazing! I will order again soon

I didn’t get my pizza slice or my hash brown

Sunday i came this store with my family. 15.30 pm the guy served he was so good and friendly. Thank you

No cheese as advertised in steak and cheese. Very disappointing

It's a place to have a quiet meal and drink but the staff need to be friendlier and more helpful

Every Thing Tasty But Mozerrella Shreaded Cheese Given Instead Of American Style Cheese On My Salad Mega Meat Plus My Ham Not Cut Up Not Very Proffessional Felt Very Rushed, Once Again Great Food Was Happy Just About Though, Felt Like Not Enough Sauce Was On Salad, Get A Few Of Those Things Right, Awesome Food, Nice Delivery Person, Thank You

Top Class, Only Problems Are No Extra Sauce Menu For Salad Sub Forgot My Honey Mustard Sauce On Salad, Other Issue No Option For Beef Pattie Wiith Salad Or Sub Or Even Seperate, So Basically A Few More Sauces Allowed Few Options To Buy Seperate Items Extra All So Included Lack Of Salads Now ie Spinach Onions White Crutons etc Would Be Wonderfull Perfect That Sorted Out Fantastic, Good Delivery Man, Thank You

One Word Beef Subway Sandwich Lovely Every Pigs In Blankets And Gravy Too, Only One Cookie Toffee Pudding Given Not 3 But Aright, Nacho Subway Chicken Sandwich Not Very Good At All, Friendly Delivery Man, Thank You

Next time please add more onions in it. Overall it was fantastic.

Stopped for quick bite, was clean and service efficient- however the staff could be a little friendlier with the odd smile and thank you not going amiss.

food was cold, hardly any lettuce, chicken nachos were cold and dry

The sub was colllddd and the chicken was out of the freezer. The wedges went straight to the bin. Disgusting I want my money back

Great good very tasty will order again 👍🏻👍🏻

Perfect service & sandwiches Thank you

Absolutely awful service. The staff are some of the rudest people I have ever encountered. No manners and everything they say comes with an attitude. They do not listen properly when making your order so get the order wrong without fail every time. The last time I visited they put far too much sauce on. I tried to scrape of what I could but it was inedible so went in the bin. Don’t waste your time here!

Food tasted stale, only good thing about this order was the orange juice

very bad experience.. not good service they dont know how to make food

Hot sides were cold and some items were missing! Not happy at all

Food quality doesn’t even deserve 1 star. Restaurant service doesn’t even deserve 1 star Delivery time whatever

The lady wasn't really nice service is not good sorry never again here

disappointed with my order. my meatballs was missing again, also dips spilled all over everything in the bag. one of my 6 inch sub had way less filling than normal food was cold and bland when i got it.

Ordered a pizza sliced it was that squashed there was bo topping left on the bread just sauce ...and the wrap was cold and nit toasted like ordered ...first and last time I will ever use subway

Went into subway new square today first thing I noticed staff had no name badges on they looked unhappy lethargic and didn’t look as if they wanted to be there made me feel very uncomfortable . When served I didn’t understand a word he said he mumbled his way through the whole entire sentence and I had to ask him the second time which really was just about negligible. no smiles no thank you terrible place to go and the bread wasn’t even fresh smh last time I ever go There

Wrong order received ordered a footlong got a 6 inch very unhappy

Waited over an hour for delivery. For food to arrive stone cold. Nachos were soggy and toppings all stuck to the lid. Box was squashed. And a piece of metal was found in my sons sub which is photographed and will be taking further. Never order from here again

The order was wrong sandwich was on incorrect bread and toasted which I did not ask for my order was untoasted

Only delivered a 6 inch instead of a footlong

Food was absolutely vile, the chicken was grey and looked like cat meat . I asked for plenty of sauce and they barely put any on . Will not order from there again

Chicken in salad box was grey in colour and looked like chewed up cat food. Asked for plenty of sauce as they never put enough and they give me less than what they normally do. Tasted vile. Most likely gonna get sick after consuming the tiny amount I did , yeah thanks for that . Chicken bites were stone cold Food went straight in the bin. Avoid this dump at all costs . Be safe !

The delivery came fast, the driver was polite and the food is delicious 😋

Ordered the chicken salad no Chicken no sweetcorn, Olives and chilli flakes. Totally disappointed at the service l. Who packs the items

Ordered 1.5lt Tango and given 500ml. Ripped off

Paid 25 pound for 2 meals.only for it to come with no drinks.not recommended

I ordered a foot long with tuna literally I barely see any tuna it’s like they put two scoops of tuna on the whole footlong absolutely poor

Missed 2 drinks and a sauce paid for Sauce pot not secured and emptied over whole bad 4 x different sandwiches with no indication of which is which without opening.

Missing few salads I requested. Wrong cookie.

my order was wrong i never got my meatless meatballs also they sead i asked for bacon but i definitely dident im a vegetarian but all in all its still a great restaurant.

well what can i say this is by far the best food ive had from a takeaway. its full of flavour they got vegetarian foods on the menu as im a vegetarian so i like this place even more for that, also they not stingy on what is put on your sandwiches i had alot for what i paid for, aswell i am definitely ordering again so worth it also its a one on your 5 a day with most sandwiches with salad, also delivery driver had lovely manners polite and everything was nice and hot when i received my food i so i am giving a 6/6 star rating for this.

Cold sandwich, not toasted or cheese

they got my order wrong i am not happy about it ive got picture proof

food was all over the place when i opened it. my sandwich fell apart, wasnt toasted (and it wasnt over filled either so thats not why it was in such a mess). literally picking the food off the wrapper cause its just fallen to pieces. not happy

My whole order was wring wrong bread wrong toppings really annoyed about it tbh as its clearly stated what my order was and what it should contain driver also refused to deliver to door nni had to go down leaving my child

You've sent the complete wrong order

Ruined my bmt didn’t want it toasted, can’t eat things that are hard as have problem with my teeth.

the tortilla wrap was looking out of date and it tasted horrible and was super cold the wrap wasn’t even wrapped properly VERY UNPROFESSIONAL

nachos did not have enough salsa too dry

Lovely sub - they just forgot to add my spinach (I’m assuming they ran out)

one sub was missing spinach and extra sauce - as soon as I opened the sub everything fell out of it and the sub was broken in places so it just fell apart while trying to eat.

I just wanna complain that in bugget veggie Petty was missing . Really disappointed 😞

My sub was missing items. Was cold and wrong sub

Drivers don't read addresses properly or look for places

STAFF ARE RUDE AND HAVE ZERO INTELLIGENCE. THE MAIN GUY AT THE FRONT OBVIOUSLY DOESN'T WANT TO WORK THERE SO WHY BOTHER???? AVOID AND GO TO TESCO TO GET A MEAL DEAL FOR HALF THE PRICE !!!!

The worst subway ever I visited. No cleaning. Rude staff. Whatever I ask they ans rudely. Tables are dirty. You have to clean yourself if you eating in. Will not sugest anyone to come here, and I will not back here.

It was cold even though we collected it and it was supossed to be toasted

Went there and one of the staff yelled at me about having my (clearly identified) assistance dog. Felt really humiliated. Did speak to the Franchisee who was very nice and understanding about it. Sandwich was typical Subway fare, had tuna and it was ok. The tables outside were not available as people who weren't even eating there were using them! No one cleaned them after people left. There are several other subways nearby.

It's a Subway in West Bromwich - hardly the Las Vegas strip

Order slightly incorrect. At this point, unsure if able to wait for correction. Wrong bread and sauce

Enjoy subway so spent a few days while on holiday there.Staff polite but found it hard to understand my Scottish accent

The food was hard, the food and fries cold, must to be thrown in the bin

Exceptional staff and food quality.