The Botanist Coventry in Coventry

Lovely venue, with live music. Food was pretty good, although not frills. Kebabs were good, sides quite basic. The bar service was very slow, which was an issue when sat upstairs. Would definitely go again however.

Waiting for food over 40mins is bad. Food wasn’t as good as we remember, we ordered hanging kebab. Went in on Saturday afternoon, wasn’t crazy busy like you could see lots of tables available. But the wait time is crazy

Lovely evening Meals were excellent Staff was very helpful

Beautiful setting and fabulous food. Only downside is bar service takes a long time.

Beautiful venue and city centre setting

We popped in for a quick after work bite to eat, the food was delicious, I had the king prawn kebab with rice and my husband had the sea bass. Everything arrived promptly and tasted great. The service was exceptional, Leon was a delight! Thank you

Amazing atmosphere and great cocktails here, had a great evening

I'd like to say a BIG thank you to John & his team at The Botanist Coventry for making Business Buzz so welcome each 1st Wednesday of the month as we run our Coventry no fuss business networking event at The Botanist between 10 am & 12 pm. It is a great space with loads of character & is super welcoming. The team are always in hand & nothing is too much fuss. The food & the coffee is lovely. It is a pleasure partnering with the Botanist.

I visited on a Saturday lunchtime and was pleased that the venue wasn't overly full- there is a booking system which is clearly helping keep numbers to a sensible level. Was pleased to find some nice non alcoholic cocktails. Gorge venue and decor, very spacious and airy. Delicious drinks. I would definitely come back

Very disrespectful with customers

Average food - overpriced. Place pratically emoty but took hours to bring food, forgot some orders and others cold. Not one apology for llitany of poor customer service bug small discount to acknowkege length of time food took. Clearly short of staff. Venue nice but also very cold. Avoid.

Beautiful interior, excellent food and service in the middle of Coventry town centre.

The best place in Coventry to eat and drink 👏🏻👏🏻👏🏻

Food was lush and the cocktails were also lush and the decor - also lush

Nice place with live music on Friday night. Good beer good small dishes and kebab

My first experience here, service was amazing, venue looked great, immediate wow factor! Unfortunately the kitchen was out of service, which was fine as the staff were lovely about it and even paid for our drinks due to the inconvenience. Reason for the 2 star review then? £7.25 for a bottle of ale! Are they having a laugh? I was expecting it to be a little pricey but that's taking the piss for a bottle I can buy in Tesco for £1.60

LOVE LOVE LOVE. I’m veggie and there were still so many tasty options. One of my go tos 100%

I got served by Leo and Dan. They were both truly amazing! I’m so grateful! The Food was delicious and everyone was lovely! Definitely will be back🥰

I recently had a delightful lunch at The Botanist, where a group of seven of us were seated in a beautiful indoor pavilion. The setting was both elegant and cozy, with plenty of natural light, making it the perfect spot for our midday gathering. The food was nothing short of exceptional. Every dish we tried was fresh, flavorful, and artistically presented, leaving us all thoroughly impressed. However, what truly elevated the experience was the outstanding service provided by our server, Daniel. He was attentive, knowledgeable, and effortlessly managed the needs of our large group, ensuring that everything went smoothly. Daniel’s friendly demeanor and expert recommendations added an extra layer of enjoyment to our meal. His attention to detail and genuine care for our experience made our lunch at The Botanist memorable. If you're looking for great food paired with exceptional service, The Botanist is definitely the place to go—be sure to ask for Daniel!

A very unique place. The skylight is a feature which will amaze any person who will enter the premises. Friendly staff and good drinks with a lot to offer. We did not eat there this time but will certainly try something in the future. Decor is very unique, hence the name. Plenty of plants dotted around and a water feature!

It's a bit large as a venue, and when not busy will struggle to create a good ambience. Sticky tables and average food with staff that are either less interested or overwhelmed (front desk) all adds up to an average experience for the money you spend (Mid-Week Review)

We owe a massive thank you to servers Daniel and Leo who really made our visit. We arrived with 3 very excitable young children and 2 crawling twins and they treated us like royalty playing with the kids, entertaining the babies as well as giving us grown ups excellent customer service. Would completely recommend. We used this as a central place for friends north and south of England to meet and we will absolutely come again thanks to Daniel and Leo!

food took over an hour to come - no one on the top floor had been served their food because they were focusing on “a large table downstairs”, even though they knew that most of us were graduates :( the food arrived cold & lots of people ended up leaving to catch trains back home! really disappointing experience, only upside is that the manager took off a meal & service from our bill. such a shame because the interior is gorgeous & perfect for a special occasion like this but clearly from the other reviews, the slow service remains a problem.

Super disappointed , me and my friend went to the botanist last night and it took 20 minutes for someone to come to our table and ask for a drink. When they came to take our drinks they then tried to walk off but I said we have picked what we want to eat because it had been 20 minutes…. After ordering still no food for another 30 minutes! And! Our drinks didn’t come till our food came! I use to love coming here but the service has gone down hill!

My first impression was what a dump! However the food did make up for it but it was very expensive for what you got. It was very noisy which I realise that some people like The seats were extremely uncomfortable (for me anyway) Overall I have to say that I wouldn't go back again

Me and my family came here after my graduation and it was such a lovely experience. There was 8 of us and our server Daniel couldn’t do enough to help! He was so friendly, and really interactive with our table - taking photos for us/checking in on our drinks orders etc. All my family commented on how great Daniel was and it really made our celebration that little bit more special. Our food was also gorgeous and I was given a free cocktail due to the celebration. Thanks so much Daniel and all the team😊

Honestly the food is good and the environment and atmosphere very nice, engaging and pleasant. Unfortunately what let them down was the wait for our meals. We had a rebook menu but it still took ages to get our meals. In fairness they apologised and said it was down to large crowd. But it still marred the experience for me, however I would still dine there again given the opportunity.

The place is beautiful but when I visited it had a few corporate dinners arranged already so couldn't enjoy the atmosphere a lot. A few vegetarian options available to choose from and good variety of mocktails.

Very expensive for poor food service was very slow it was virtually empty on a Thursday night

Amazing decor with creative choices and amazing mood with good food and drinks to take it all in.

Great meeting with friends, lovely atmosphere, food and service

Been here many times. Food is always great and service is nice

It looked really nice here. Beautiful atmosphere. The meals we had were good. Service was a bit sloppy though (maybe they need more staff). I will visit again and I recommend.

Original and very tasty food, we made some skewers, good service

Shiv was amazing considering the week they e had with graduation meals. Always greeted the table with a smile and asking if we needed anything. The food was great and our party had a fantastic time🤍🤍🤍

Shiv was absolutely amazing! Her hospitality and service was so great, she’s so kind as well, I’ve come back twice to eat here because of the amazing service and was served by her both times. Will defo be back!

My colleagues and I gathered for late lunch spending almost 2000 pounds and all I have to say is their staffs are extremely rude, I reported to the manager who did nothing as well. Today was suppose to be a good day for me but I ended up leaving angry. And oh, don’t get me started on the wait time for the food Do not go to the restaurant, you will regret it. Again, do not go to this restaurant

Great food and drinks, cool atmoy

We came during an off peak period so the restaurant was understaffed, I guess they couldn’t predict the turnout for the Euro games. Taken in context, the service was really good. With the menu they cover most diets, so you would hardly have nothing to eat. I got their hanging chicken kebab which was really good, meat had a hint of a much better Nando’s peri-peri flavour. The lighting inside the restaurant was adequate, with warm coloured lights and wood to avoid the cold feeling aesthetics. There are ample spots either good lighting to take photos if you are of those types. As for accessibility, there is elevator access to the restaurant and staff approach you by the door to help if you need any. From my experience there seems to no online ordering and payment system implemented at the restaurant like the types you would see at Wetherspoons. Overall I had a great time at the restaurant.

Had a wonderful time for my friend’s graduation, the food was amazing and despite it being really busy the staff were still very attentive and communicated about timings. Gorgeous place, and the cocktails were impeccable. Would highly recommend a visit!

If it was possible to give no stars I would Ruined my two daughters graduations How can you sit for nearly two hours and still be told your food is one of the next to come out Disgraceful, will absolutely never go there again or recommend Go there to be disappointed! 😡

I went here to celebrate my girlfriend's graduation (Congratulations baby 🎉) with a couple of friends and family and we were very happy with the ambience and atmosphere, really nice decor and bar. We sat down, chose what to eat and the staff was very quick to pick up our order and make sure we were satisfied. Everyone made us very comfortable giving us welcoming smiles and fun small talk. The food unfortunately took a bit too long to come (about 1h for a group of 8) and when it did, most of the portions were a bit smaller than expected for the price that you pay per plate. Overall a very pleasant surprise, would recommend to a friend. Ps. Weird detail but the mustard tastes exactly like wasabi (idk how you mess that up lol)

Was a Thursday night but service was slow although the place was very quiet, food was very average at the best. Personal opinion though.

Food was really quite poor, service was really slow although staff were friendly. No atmosphere as it was really quiet. Windows looked like they'd never been cleaned and evidence of dust on surfaces (if this was what I could see, what couldn't I see behind the scenes). Won't be returning

Medium rare steaks are well done. Too long waiting time.

Beautiful atmosphere and tasty food

Dined solo last Wednesday and the waitress Rian really made the experience. Food was good cocktails excellent the interior is stunning. Highly recommended.

Best place to celebrate in Coventry 💖

We had booked a table at the Botanist after reading very good reviews and seeing pictures of the very attractive interior. Unfortunately, when we visited, we ended up being underwhelmed. There were only very few other guests, so it was devoid of atmosphere, but I may have to add that we went there on a Sunday night, which tends to be quiet in most places. But we thought that the Sunday Roast on the menu would make up for the lack of atmosphere. Sadly, my roast lamb and my companion's roast chicken were very dry, and it pains me to say that we didn't enjoy it much at all. We also felt that the place was freezing, presumably because of the aircon that was on (although not needed due to the outside temperature).

Brillant service! Lovely atmosphere and food,we had the best waitress this evening called Nika she was very attentive and friendly,Thankyou :)x

Fantastic food and cocktails. Spent a wonderful afternoon here.

Had a really nice meal here this evening. Great service as well. Highly recommended. Best to book a table.

Came for a networking event - stunning venue, great drinks and bar servers. Would definitely return

The Botanist Review Disappointed and disgraced. Absolutely atrocious customer service, firstly it took about 20 minutes for someone to see us waiting to be seated, then we were told someone had taken our table and we would have to sit somewhere else, clearly no reserve sign was put out, this was for a friends birthday celebrations, which was put on the booking notes but not addressed in any way. We were told we would have one waitress for the night, we ended up having 5 different people serve us. It took a long time for our order for even drinks to be took so we ordered drinks and food at the same time as we had so long to decide, the food took a while to come out and was not to anyone’s fancy unfortunately. We all had the trio of small plates, the Korean chicken was painfully spicy and not nice in taste, Arancini was bland and had little flavour, scotch eggs were out of stock so not good planning there either, garlic bread was more like plain bread and was very tough and hard to eat, halloumi fries were rubbery and the sauce I think was mango and honey, not nice at all just didn’t go well. In over 3 hours we had 2 drinks and the only way we got our second drink was by going up to the bar and ordering ourself because no waitress had come for hours, the table was full of plates which we also went back up to the bar to ask to be cleared, a waitress still didn’t come for another 45 minutes to do either of the above. We were told at the bar we “should have a waitress” and they said one would be sent out but nobody came for a long time. We were out to get drunk and celebrate a 20th birthday and had spent our whole night eating awful food, having non existent service, listening to an overly loud and not very good music band that just annoyed us the entire night, as well as the poor service and food. Even when we got the bill it was incorrect and we spent a long time working it out as things didn’t add up and items that were 3 for £22.50 were not displaying as so on the receipt, a waitress came back and forth between us and her manager, going out back for 20-30 minutes at a time, coming back with paper and pen, doing maths on the calculator and writing over the receipt to work it out which should not have to be done, I would never recommend here or come again it completely ruined our night and my friends Birthday. The 2 cocktails we did have were nice, although perhaps this was due to low amounts of alcohol. Decor is nice but all irrelevant if you are completely ignored and disregarded as a customer.

Pretty venue but wouldn’t recommend. Food was very poor & extortionately priced. The music was so unbelievably loud you couldn’t hear yourself think. Our whole table left with headaches. Will not be returning. Would not recommend.

The best thing about this place is the venue itself. It has the potential to be something amazing, but sadly the very average service, food, and the student city in which it’s situated means it’ll never be anything more than it is. We’ve been a few times in the hope of having a great time, but after the first impression of walking in fades, you’re left with just a slightly pricey burger joint.

Arrived at 1pm (2 people), no staff at the desk and there were 3 groups waiting. Shown to table upstairs (3rd level if building) at 1.05pm. Member of staff didn't inform us how to order and walked back downstairs. At 1:15 we were approached for drink orders but we were also ready for food orders as the menu wasnt large on a sunday. After giving our order to the waitress she informed us the food would be a 20-30 minute wait. We were approached approx 2pm by a different waiter that there were only 2 members of staff in the kitchen and there would be a wait. They asked if we'd like another drink so we said we'd look through the cocktails first then yes, no one ever came back to us for drink orders. All tables around all were served there food and even a new pair sat down and drinks orders were taken but the wait staff were avoiding eye contact with us. I'm unsure if this is because they thought we were going to complain about the wait but we just want a jug of water since having the sun beaming upstairs was very hot. The food finally arrived around 2:10pm and it was pretty disappointing. The chicken hanging kebab had no seasoning and was bland. The chicken katsu had been sat under a lamp or hot plate, there was a skin on the curry sauce and the chicken was completely dried out apart from the thick part of the meat. The side of greens is covered in oil, swimming in it and also over cooked as there was no crunch just mush. Still no drink orders were taken as the waiter literally ran downstairs after serving our food. This building is beautiful but the service and food was dire. Offering to only remove the service charge was a poor good will gesture. Really the bill should have been reduced but we just wanted to get out of there and buy a lovely cocktails elsewhere. I suggest them getting QR codes on the tables inside also.

Was here last night for a works team meal. We had been to one of the sister restaurants in Birmingham so we're hoping for more of the same. We were not disappointed. The location is fantastic being so central, and the decor is so relaxing and unusual. Food was great, the team mainly enjoying the great hanging kebabs that they do. Not too expensive and enjoyed by all.

The vibe was so nice and athstetic. However, some of the glasses were dirty. But Ingrid was such a nice and helpful waiter.

Live music was brilliant! We loved Husk and Jennings, and what a venue to host! Drinks were lovely too.

Appalling meal, first of all our starters didn’t come out together, then finally when the last starters came out my friend bit into the chicken which as not cooked, not under cooked slightly, it was pink and red…… won’t eat there again.

The food and the atmosphere of the restaurant were genuinely amazing. Lovely decor and good music. However, our alloted time slot was from 7-8:45, but we ended up having to stay for nearly 3 hours because of the slow service- wouldn't recommend if you do not have time to spare. Our waitress was especially poor. Her friends were sitting at the table in front of us, so received priority over us, being frequently checked up on, and our table being mostly ignored. We had to wait for an hour and a half for our main food to come. As well as this, the same waitress asked us if we wanted a jug of water 3 times and every time we said yes, to no avail, ultimately resulting in us having to find another member of staff, who was very quick and accomodating. We were also not handed the napkins we had asked for several times, so we again had to get these ourselves whilst she gave us strange looks. This waitress further proceeded to ignore our finished plates for another half an hour, constantly talking to the table in front of us and giving us weird looks, and when she finally did start clearing away, she took half of the plates, promising to come back, and never returned, as well as promising to get us a desert menu- which again did not happen! After we had asked another member of staff to get us some, she came back to ask us if we wanted a dessert menu? Which she had already done and tried to run away before we said that we were ready to order. It was very dissapointing as this was a birthday celebration. The actual meal was very enjoyable though, and I would visit again, just hopefully not with this waitress, as the rest of the staff were very efficient and friendly.

You have to have a lot of patience 😡

Raynor was wonderful. amazing service and knowledge edge of the menu. so kind and welcoming recommend the perfect drink for our night. will definitely be back again for our night out.

A great place to visit with friends. We went with some good friends of ours and were seated in the upstairs seating area. The great open space was amazing with glass roof above us seeing out across the coventry skyline. The decor is traditional to the botanist brand with plants and artificial plants all around. There are a couple of stream like water features as you walk around too. Each friday and saturday they have live music and band equipment in one of the seating areas. The quality of the food was great, my favourite was the hanging kebab, I upgraded my fries to the buffalo loaded fries, and again really nice, (just maybe a bit too much hot sauce left in the bottom of the bowl when finished). I would recomend the Camenbert starter to share, absolutely amaizing with the camenbert baked in the bread. You also get extra bread to dunk. They offer a wide range of drinks including IPA's and a full cocktail list. The service was OK, but difficult to get the attention of a waiter/waitress for the bill. We also had a meal brought out wrong, it was brought back out freshly made correctly whilst we were still eating our mains (withing around 7-8 minutes) all in all A great evening with friends.

Such a lovely time had here. The decor is lovely so bright and spacious. We all ordered the hanging kebabs which were lovely. Came with couscous or rice. Only downside was no flatbread to accompany the kebabs. Servers were polite and helpful. Would defo go again.

Just an all round wonderful place to eat.

I like plain food and the botanist caters for spicey food.service was good but my fish was over done.

Amazing decor, good service and food served till late.

If you ever go with Reanne on shift I can guarantee you the best service served the most positivity you can find 3 times running without exception

Stunning place to dine. Great food and service.

Had an amazing time at The Botanist. The food was delicious! Make sure to try the Lamb Koftas!

Places was dead as Monday. Staff just couldn't be bothered. Never came to check on us or offer more drinks.

Food and cocktails were great, service was impeccable, however the music was extremely loud whilst eating and trying to talk to the table

It was my birthday yesterday, I had dinner with friends here. We had come in with a birthday cake which my friends kindly asked to be kept away and bring it to the table after food. I had expected a bit of warm pleasantries , seeing that it was a special day for me “as a customer”, the cake was brought in without a single acknowledgment. I feel like a kind “Happy Birthday to you” would have personalized my experience with them. Lastly, the worst thing happened, right at the table when I sat, was a hole to the floor, my BRAND NEW Louboutin Pigalle, got stuck in it and getting it out dented the heels. I had just worn it for the first time yesterday. However, food and drinks was good.

First time coming here thought the place looked really nice. Started with the hot board sharer which was good. We had the hanging kebab sharer for the main. The meat was very dry and the mushrooms were off. Put us off completely when we found a hair in the coleslaw. Waiting staff were nice enough but was not asked once how the food was. Polished it off when we seen the service charge. Expensive for what it was.

Very noisy and a three star rating.

Really nice food, friendly service but a little slow. There was live entertainment providing a fun relaxed atmosphere but vocals were unfortunately not great. So for this I'm giving 4* overall.

The food was okay. it's just a shame about the roast potatoes being raw. Then, the 2nd attempt was swimming in oil. Other than that, the food was good. Service was okay. And the atmosphere was great with live music.

Abysmal and depressing experience on Mother’s Day. The roast dinners took an hour or more to arrive, and then when they did they were cold (also the potatoes were literally semi-raw). Sent the meat back to be reheated and that took so long all the vegetables were stone cold and limp. The staff then apologised and told us they’d prepare totally new meals, which took the best part of an hour to come. Our waitress did what she could and it’s not her fault. I feel like I’ve just been to Fawlty Towers — everyone around us was looking as forlorn, frustrated and famished as we were. I’m sure the Botanist doesn’t care about losing one customer but I’ll never go back.

Food was ok, its the fact we waited an hour and half for it Im not very happy about. Even bottle of wine took nearly half an hour. Yes it was busy but would be nice if customers were made aware what is the waiting time and decide if they want to wait that long or go elsewhere. Lastly we were sat for hour date next to a table full of dirty plates (the one by the kitchen strairs) and overflowed bin. Staff walked on dirty napkings on the floor several times in over 2 hours and no one even glanced at the brush literally behind the bin. Interior is really nice but service need massive improvement.

Today our food took 1hr30 to be served and then the noodles were undercooked and hard. It was busy, but still disappointing, however staff were very apologetic. Hummus starter was delish! Live music was so great!

Drinks arrived promptly upon ordering, together with the starter we were sharing. It then took an hour for our mains to arrive, we chased them once and asked to order more drinks. I had to walk around to find a member of staff though there seemed to be plenty working and not many tables full. 10 mins later a repeat of our original drinks order turned up without anyone taking our 2nd choices, together with the 2 kebabs we had ordered. My kebab was lukewarm, but my salad tasty. My son’s chips were cold so after walking around again to find staff to swap these I returned to our table to find him dissecting his chicken, most of which was raw inside despite being nicely charred outside. The hot chips arrived with no apology and when we asked for our bill clearly not having eaten our food we had a further 10 minute wait for a “Manager” to bring this to us. She seemed very used to not charging for sub standard food and the only apology offered was they had a new staff member on shift 🙈

Nice place but very overpriced. Service was slow, we had to repeatedly ask for water and had to send back a very flat beer in a dirty glass. They added a service charge to the bill automatically, which was lucky for them as wouldn't have tipped them due to the service.

Environment is really great. The food is great. The table service is very slow. 35 minutes for drink. 75 minutes for food. It was actually quicker for us to go to the bar than wait for drinks at the table.

A restaurant built in a renovated post office🍽️ The atmosphere of the restaurant was lovely, the lady at the bar was friendly, and the food and beer were delicious♡ My recommendation is the roasted sea bass. The harmony between the rocket salad and the sauce was simple but perfectly balanced. I could see the kitchen through the glass door when I went to the bathroom, but it was clean and gave me a good impression.

We tried their chicken teriyaki skewers, ribeye steak and crispy chicken burger. I would definitely recommend the chicken skewers and the ribeye steak. Both were full of flavour. The ribeye steak was especially soft and juicy. I can honestly say, this is one of the best steaks in Coventry. The ambience is amazing with a glass roof and very spacious seating. We visited on a Monday for lunch. There was barely anyone around. There was very limited staff there. Because of this the service was a bit slow. This place is on the pricey side.

We had booked for a work gathering, pre paid with a lot of money. for how much we paid you would have through we would have at least a designated server/bartender, so we wouldn’t have to wait at the bar for 20 mins waiting to be served

Party of 14- waited an age for first drink. Saturday night, two bar staff on doing cocktails. Table booked for 7.00 starters arrived at 9.00 Mains arrived just before 10.00, two Meals short so those guests ate after everyone else . The bill was wrong and took nearly half an hour to correct. Service was terrible - at one point we were told if we were going to order drinks every half hour we would be better off using the bar downstairs ( the one with 2 staff) . Chicken kebabs were dry and very little chicken on them. Would never use this place again it’s clearly managed by amateurs and kids. Looks pretty but has no substance. Oh and no toilet roll in the ladies !

Came for a leaving meal, there was 14 of us. Service was so slow, 2 mains were forgotten despite being pre-ordered days before, then arrived when everyone else had finished, dessert was being eaten at gone 10pm....table booked for 7.30pm. Food was not great, overdone and dry chicken kebab and lamb kofta. Drinks were incredibly slow in coming but that was due to only 2 on the bar and most people were ordering cocktails. We asked to order drinks at the table and our bored looking waitress said if we wanted drinks every half an hour we would have to go to the bar and order them ourselves....well if we weren't waiting an age for food we wouldn't be needing another drink! Staff are in 2 camps, camp 1 being bored out of their minds and the other rushing around like headless chickens. Over priced for what you get, even the decor looks tired and in need of a good clean. No toilet paper in the loos, toilet seats hanging off and grubby. All in all it was a bad experience and we won't be returning.

Unfortunately the food service was really poor. Part of our order was forgotten, most of our fries came out cold, my daughters fries came out with what we thought was pork scratchings in with them (turned out to be mushrooms) and that meal had to be returned then took a long time to come back out. I calmly and politely gave my feedback to the duty manager which he seemed to take onboard. He took my email address and offered me a voucher, I’ve not received it. It’s such a shame as it’s a great way to rejuvenate the old cathedral lanes, but I’ll probably give it a miss based on this experience, certainly for food.

Loved the ambience, and the mojito.

Went here for Valentine’s Day. It was a beautiful time

Visited early afternoon, quite plenty of available seating inside and outside on the balcony with views over the precinct and lady godiva statue,reasonable priced food and drinks

Really nice location, nice decoration, and very good food.

Absolutely fantastic staff. Our host Aysha was fabulous and Harry the Batman was just perfection! Brilliant atmosphere, great drinks and staff.

Beautiful place. Awful service. One staff member making cocktails & drinks for diners upstairs as well as the bar! Was the same when I visited in December, I assumed that was a one off due to Christmas…. What a shame, it could be so perfect with more staff!

Starters were lovely, the main course had been cooked for so long it was basically jerky. Nice place though

Great Botanist, central location, nice unusual decor. Good food.

Booked this as an early valentine’s day treat with my partner , the service was so so bad it’s a shame as the food was nice but all the customers around us were getting annoyed also as the one waitress would just look at you and not even bother to come and take a drinks or food order the table opposite us waited over 30 minutes to order their first drink we waited 25 minutes after being seated before anyone came to take a drinks order never mind food the two waiting staff on the upper floor were just stood chatting and laughing when literally not one table had a drink or food it’s just disappointing :/ for such a beautiful venue it’s such a shame