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4.0

Based on 828 opinions finded in 1 websites

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Nº 350 in 722 in Stoke-on-Trent

Nº 6 of 13 American in Stoke-on-Trent

CUSTOMERS TALK ABOUT DISHES WITH..steakcheesechickenribscake
Score
OpinionsNoteTripAdvisor8284.0

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The food is spot on tianna served us and. She was fantastic the food is 💯. The steak was absolutely amazing it's worth every penny.

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IAN K . 2024-11-14

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Brilliant food, very clean, staff were more than polite and our waitress emaleigh was so friendly and very professional Thanks for a great meal

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Lewis W . 2024-11-12

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This delicious meal significantly improved my perception of life. I enjoyed the Mac and Cheese and onion rings and it was delectable. Thank you.

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Scenic16195654757 . 2024-11-10

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They decorated the place perfectly so were the toilets and the people were very polite and the food was amazing I love it I was so full after

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Nicholas B . 2024-11-10

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We had a really good time. Great food, amazing service from Charlotte and the food came quick too! This is a 10/10 great tgi’s

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Coineus Content C . 2024-11-10

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Dan was so friendly and helpful. Genuinely felt like a breath of fresh air and injected so much personality into every interaction. It was my first time at the Hanley branch and it won't be the last. Great food, quick service and the staff were an absolute delight, thank you!

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Emily M . 2024-09-14

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Excellent food and even better service. Dan was excellent as waiter. Great service from all of the staff and even tastier food

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John S . 2024-09-14

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Good food, huge portions and every member of staff we had the pleasure of interacting with was a delight, especially our lovely server, Nathan

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Ella H . 2024-09-13

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Shae m was a lovely waiter and was really helpful, food was really good and drinks were too! Would definitely recommend the chicken strips

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Kazia P . 2024-09-12

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Loved my evening here, excellent service from everyone, but especially from T. Food came really quickly and was delicious- and the atmosphere was great. would 100% come again

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Rana O . 2024-09-11

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Great food, love the 241 cocktails. Waiter Nathan was brilliant, funny and attentive with great customer service. Thank you Nathan!!

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Sarah E . 2024-07-12

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This restaurant is just perfect- no matter the occasion, birthdays or brunch, they cater to every need. All staff members were amazing, but a special mention to our waiter Nathan, who was incredible throughout the evening, who felt more like a friend than staff towards the end of the night, he made our experience all the more enjoyable

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Julie E . 2024-07-10

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Amazing service from Nathan, very pleasant & friendly, would definitely recommend him 100% very helpful & knowledgable,

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elizabethrodriguez13 . 2024-07-05

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I would like to start by thanking Dan, he made the whole meal/experience absolutely fantastic and I will return just for his service! I hope TGIs appreciates what a fabulous employee they have working for them! Myself and my daughter went for a meal tonight and Dan was absolutely amazing, nothing was to much trouble, he was kind, helpful, patient with me (I didn’t know what to pick but got fantastic advice from Dan on the dishes and I loved what I got to eat - and I managed to eat it all haha), he had fantastic people skills and we had a lovely chat which was nice as he made us feel so welcome and relaxed. I must say if I was just rating Dans service alone on this review he would have got full marks (and more if that was possible). There was also another gentleman (didn’t catch his name) that was fantastic too and was lovely to chat with also! You both didn’t just interact with myself but also my daughter, you had her laughing and chatting with you which was absolutely amazing! My daughter (5years old) even commented when we left on how nice you both are and how kind. Thank you both for making tonight such a lovely experience for us and for smiling, making us both laugh, doing everything you could to make sure we had a lovely meal, making us feel at ease, fabulous service and making me want to return just to chat to you both again! You are both fabulous at what you do! Thank you! The meal itself wasn’t great but any issues were quickly dealt with by Dan or the other gentleman so thank you! Service was fabulous, atmosphere was great, food was lovely when the issues were sorted! Thank you so much again Dan and the other gentleman.

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Natttersss . 2024-07-05

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Food was good, except for the sirloin, a lot of gristle which wasn’t very nice. Service was good, Nathan very friendly, unfortunately we dined at a time when it was quite busy so very noisy

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Irene . 2024-06-30

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The friendliest and kindest TGIs staff we’ve ever encountered, fantastic service, will definitely be back. Fin and Katie were extremely kind and genuine staff and made the experience amazing.

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706gailw . 2024-04-07

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Been here before so knew what to expect. All good, decent food and friendly staff.! Speedy service too. Dan was spot on.!

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Tour66121670088 . 2024-04-05

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Excellent service this evening by Dan Very polite not rushed I don’t normally live a review but would return because of Dan Well done keep it up

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Hannah D . 2024-04-05

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Had a great meal for my mums birthday. Dan served us and was great from the off. Great meal, great environment and great service.

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Paul C . 2024-04-05

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Food was of a very high standard. With special thanks to Matt our waiter. Atmosphere was great. And we shall be returning

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George M . 2024-04-05

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Firstly having sat down Alicia gave us great attentive service. We were however amazed how expensive we found the menu compared to similar restaurants in London where we live. A welcoming member of staff needed on the door as we waited too long to be seated.

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390DonnaB . 2024-04-03

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My son loved the hot dogs with bacon bits from the Downtown Menu and my full rack of baby ribs were perfect. My wife's Maccy Cheese was a wee bit bland, but not worth knocking off a star. We will return.

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thistle-do-nicely . 2024-04-03

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Lovely staff member named Dan Portion sizes are amazing for the price Very down to earth place Chill and mellow vibe Definitely recommend

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Sophie H . 2024-04-02

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Was shown to our tables by Dan, who attended to my and my partner quite impressively throughout our lunch. Delivered drinks and food and was so well mannered. Excellent service And will be returning again.

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Lee D . 2024-04-02

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The server (Dan) was absolutely amazing and helpful and he was a brilliant person to talk to. The food was incredible and the portion size was perfect

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connor g . 2024-04-02

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Lovely food, very helpful attentive waiter and great cocktails. Dan was excellent! We particularly enjoyed the espresso martinis and the wings.

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Pilgrim o . 2024-04-01

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Visited with family bank holiday Monday , Lovely service from kelsie today very helpful and happy , we will be returning to this venue

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Michelle T . 2024-04-01

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Great food and even better service!. We were seated straight away and were served by Dan who was very attentive and helpful throughout our visit.

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Jaume T . 2024-04-01

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Dan was very polite great service. 8 year old James said he was good because he laughed at his jokes. Food was also nice!!!

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Samantha S . 2024-03-31

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We recently visited TGI Fridays in Hanley for a birthday and we had an amazing experience. We were served by Dan and he made us feel so welcome and nothing was to much trouble. Dan was absolutely outstanding. One of the best moments of staff we have met

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Jamie L . 2024-03-31

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Our server Dan was excellent. The food was very good. Would highly recommend. The starter sharing platter was ideal for a lunchtime light meal between two people.

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Susan-Marie O . 2024-03-31

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We were served by Dan, whom was friendly and answered my queries confidently. The environment was nice and it was a nice blast from the past as it's been over a decade since my last visit.

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Drew M . 2024-03-31

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Our server Dan was very attentive and helpful in recommending food items for us. The restaurant was very clean and had a really good design to it

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kaneda c . 2024-03-28

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We went to TGI Fridays at Hanley had a great meal . With Excellent service by Charlotte. Server Charlotte was excellent nothing was to much trouble . She was very polite and really professional

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Julian Y . 2024-03-27

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Had a lovely evening, nice ambience, food delicious, friendly service. Good range of options. Will return again soon.

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Daydream778011 . 2024-03-27

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Despite being extremely busy, our waitress Kacey was exceptional! Through out our entire meal our bottomless drinks lived up to the name as she was constantly not only on top of our table but many around the restaurant, she recommended new cocktails that we’ll be...

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Sarah L . 2024-03-25

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The restaurant was right by our hotel and was brilliant service. We really enjoyed our meal too! Thank you for having us.

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Hannah L . 2024-03-24

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We always come here for my birthday, and it was nice as usual. Nice atmosphere, good service, and good food. My favourite is the boneless hot wings!

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Joey W . 2024-03-24

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Great food and great service. We visited for my daughters 7th birthday meal. The staff where friendly and accommodating. We will be returning

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Scenic65535317761 . 2024-03-23

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The food was great and the service was outstanding. Dan, our server was professional, funny, prompt , with orders,patient and a pleasure to talk to. He is a credit to yout team.

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simonazetu . 2024-03-18

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This is a great place to meet friends & have an amazing choice of food. Dan was our wonderful waiter The atmosphere was lively and fun The service was friendly & the was hot & tasty

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593tracya . 2024-03-18

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Greeted within a few minutes of arriving in the restaurant. Dan served me throughout, he was absolutely brilliant, so friendly and helpful. Food was lovely, the sesame chicken I could eat all day. Would definitely return again when back in the area for work.

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Hayley W . 2024-03-18

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Dan was brilliant, really accommodating, great customer service and nothing was an issue! It was a great experience, thank you

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Hayley S . 2024-03-18

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Great waiter and excellent service with tasty food and good drinks thanks for a good day out with the family. Thanks Dan!

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Seaside37447695128 . 2024-03-17

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First time in Tgi Fridays I had the seasame chicken strips and loaded fries with salad and for the pudding had the birthday cake sundae.The meal was pricey but lovely. Service was excellent and they sang happy birthday would recommend and go when there is...

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Amanda P . 2024-03-17

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Amazing service from Shae. Lovely and really funny kept making sure we had everything we needed, food was lovely

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Kyle A . 2023-07-01

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This spot is awesome for families and I would highly recommended this place for everyone …very happy with service from Shal….beautiful atmosphere

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Norbert S . 2023-07-01

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Chefs were great! Lovely food served at a rapid speed. The waitresses were lovely and the whole experience was 10/10

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savannah G . 2023-06-27

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We all love going to TGI Fridays in Hanley. The music was great, the staff are always polite, professional, courteous and so helpful. Shae was our server today and they were brilliant as ever. Shae has severed us before and their polite and easy going...

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Steve w . 2023-06-27

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Amazing service by Shae, we couldn’t ask for better service. The food was delicious, and my hard to please five year old really enjoyed her meal. 10/10 :)

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Mobile04325495232 . 2023-06-18

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The food, service and mood was excellent. All the servers were incredibly friendly and helpful, and the food came reasonably quickly but was fabulous. I think this is a great place for a night out or even just for a quick bite to eat. Lots...

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Lucy M . 2023-06-18

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The food wasn’t great as they were two chefs down (ribs were cold pasta was dry) the child’s meal came out and she had finished hers before everyone else’s had come out (and she’s a slow eater) service staff were pleasant (Chloe W) and we...

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kerry w . 2023-06-16

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Lovely, friendly welcoming from the staff here. Our dedicated server Emaleigh was extremely friendly and went above and beyond to help us.

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Dave C . 2023-06-16

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Excellent service from Shae, the food was delicious and was quick. Definitely would recommend to anyone.

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Amy H . 2023-06-15

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Great service, nice environment and Shae was a great help. The food was overall good and the portion sizes were very good.

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Alfie M . 2023-06-15

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amazing service loved our waitress, food was amazing, dessert was gorgeous will definitely come back soon

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trin j . 2023-06-10

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Shele was a really lovley waiter did everything and beyond for us thankyou :) food was amazing and the cocktails.

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Leanne B . 2023-06-09

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Great friendly service from shay!! Lovely food had American grill and chicken strips will be back soon :))))))

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Tiamyatt M . 2023-06-09

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Great food! Outstanding customer service by the lovely Shae 😀 We Will definitely be back again!! Thank you

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E1099DPchristopherm . 2023-06-08

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Dropped I here this week for a quick meal . Surprised how quiet the place was , but it’s not cheap anymore - has it ever been. Service was good Food was good Waitress got a nice cash tip Enough said Recommend

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Stevethrapston . 2023-06-08

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We visited on a rare date night and what a lovely experience!! From the moment we walked in the staff were very friendly and even remembered I’d put we were going to see Guardians of the Galaxy after. Great interaction and banter. Then Grace our...

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Gazza28 . 2023-06-05

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Always nice food and always nice staff. Very welcoming and pleasant. Food and drink is always spot on and tasty

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Laura H . 2023-06-04

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Really good meal and good quality, first time we have been. One of the starters didn’t come but the staff sorted it and went above and beyond so thank you. Roberto served us and was attentive and helpful. Thank you

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G9914JTmarkp . 2023-06-03

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the food was great and our server Dan was lovely and very helpful during our visit, kept drinks filled and checked in on us.

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Ri T . 2023-06-02

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We were staying in the Premier Inn across the road. Food was really good and Dan gave us the best service. Polite and friendly and happy too help us.

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Lewis R . 2023-06-02

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Fantastic evening, and the service from Daniel was 5*. Thanks for making us both feel so welcoming and comfortable. Food was beaut. Will definitely be back again!

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scottdarryl92 . 2023-06-02

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Service was quick, Shae was absolutely lovely, and food was great. Would definitely come again, just for fun

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Lady D . 2023-06-01

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Shae has been an amazing server, friendly and attentive and Tom is the best cocktail mixologist. Thank you so much for making our evening great food and cocktails highly recommend ☆☆☆☆☆

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JennyR770 . 2023-06-01

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Props to Shae for being a leg-end, sorted us out no questions asked. Also we like your name Give her the bottle of wine or we will buy her one That is all. Also noice food

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Casey S . 2023-06-01

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Served by shae and it was a good experience very nice and welcoming food was decent and filling would come again

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trereece123 . 2023-06-01

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We booked the bottomless brunch for a friends birthday 🥳. I’m always quite perplexed with the term “bottomless” either it is or it isn’t! Long waits for cocktail orders and 2 hours isn’t long when waiting 20 mins for a refill. So TGI, either don’t...

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chezzy2016 . 2023-06-01

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Whilst we usually have a good experience here, this one didn't meet the usual standard for some reason. It was busy and our server was doing her best in her first week of working here however, it felt as though she was rushing around as...

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MahoneyLynn . 2023-05-29

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Great service by Dan who was friendly and attentive and lovely food!! Only negative is that we couldnt stay longer as we had to get home!

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Jack S . 2023-05-29

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Nice, good food. We ordered starters and main dishes. All was tasty .Very friendly staff, thank you Lisa.

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Kasiaherman . 2023-05-29

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Great evening in TGIs in Stoke on Trent. Special thanks to Dan. He really made the night. Only downside is the price, it’s quite expensive, but we definitely enjoyed it so thanks again!

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DayTrip32517185672 . 2023-05-26

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Food was great and the bubblegum cocktail is tasty. Our server Dan was very friendly and patient, can't wait to visit again

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Retsek X . 2023-05-23

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Over all not the best evening the food was nice but they seem to really struggle with steak, had the THE ULTIMATE AMERICAN GRILL and it was nice except it is supposed to come with a 4oz steak and mine was at least 3oz fat,...

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Paul C . 2023-05-23

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Our server Dan was friendly and made us feel welcomed. Our food was on time and the bubblegum Daiquiri is to die for. Will definitely return.

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Cleopatra A . 2023-05-23

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Lovely food as always! Haven't been for a while so only downside was I was looking forward to the golden gate ribs which have now unfortunately been taken off the menu. But otherwise no complaints! And great service

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Beth L . 2023-05-21

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Waited 20 minutes on a glass for wine, 30 minutes to order. When food came it was dry and bunt. One meal didn’t come and arrived 20 mins later. Whole meal was painfully slow. Staff seemed to avoid eye contact and avoided as they knew...

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Carol K . 2023-05-19

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Great customer service and lovely food. Visited earlier this week and was served by Emaleigh who was very helpful and polite and she really did go above and beyond to make the dining experience a really positive one by answering any questions regarding the menu...

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windsor988 . 2023-05-11

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Where do I start? Got sat down then waited about 10 minutes for anyone to come up and take my order for food let alone just a drinks order. After 25 minutes I went up to the bar to chase up where my starter was...

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baldeagle1971 . 2023-05-11

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We dont have TGI fridays in cornwall so wasnt sure what the set up was, the staff wrre so helpful and friendly, made a special day even better, they made sure we were looked after and our server went above his job, we had a...

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sally k . 2023-05-08

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Went there for some food before going cinema, waited at least half an hour to get served, other tables around us came in after us and got served before us. Ended up walking out for this reason. I get it when you have to wait...

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Yoff88 . 2023-05-08

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Me and my friends went out for a few drinks and some food at tgi’s in stoke and our waitress Emaleigh gave us really good service, made sure everything was okay with our meals and drinks, will be coming again!

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Vickie1010 . 2023-05-08

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Had an amazing night at TGI fridays and our waitress Carli was wonderful! Very polite and nice girl!!

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Dean J . 2023-05-03

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Visited on Friday with my fiancé. All I can say is wow! the team there have improved massively since my last visit. Food was incredible as were the drinks and the management took their time to come and make conversation aswell. 100% recommended

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Lmoooore3 . 2023-04-30

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Our food was not great I had to send it back I had the chicken fajita and it was disgusting but the whole meal was rescued by the incredible customer service by Dan and the absolute phenomenal cocktails made by cam, the cocktails were some...

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Aidan L . 2023-04-19

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Absolutely horrendous, food cold, no service, staff totally showing no interest. Will never go again, highly recommend avoiding this one

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TBR I . 2023-04-02

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Shae was a lovely and helpful host and declined our offer to clean up after our very messy 10 month old. A lovely evening

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Kris T . 2023-03-30

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Lovely lunch here, our food was delicious. Kids meal was really good too, perfect temperature which is rare normally places bring it out far too hot for the little ones. Great service from Shae, thank you! We will be back again.

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Y2043DWkatieg . 2023-03-30

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Had a great experience. Food was lovely. Lovely service from Shae. She was very friendly and welcoming.

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Olivia M . 2023-03-30

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Spur of the moment visit, Great food as always and fantastic service from Shae very pleasant And efficient

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JaquieD1983 . 2023-03-30

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Had a great time with Shae as our server who was great. Very friendly and knew what she was doing. Very helpful

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Zsara W . 2023-03-28

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Had a wonderful time… wonderful waitress shae will be coming back soon… drinks were amazing food was even better

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Shannon S . 2023-03-28

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Lovely food cooked perfectly and very tasty! Some great new items on the menu well worth trying. Service was excellent and speedy Shae our server was very accommodating and friendly and a credit to the whole restaurant.

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Joe C . 2023-03-28

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Very nice meal as usual! Little bit pricey but very nice nevertheless. Served by Shae, who was very pleasant and couldn’t be more helpful. Will definitely be coming back again!

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Waanderlusst . 2023-03-26

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Amazing good as always, but we have a lovely member of staff serve us, Shae was a credit to the evening, she was super friendly and patient as we were very tired customers 😂 we look forward to coming again! Thank you

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Elyscia W . 2023-03-26

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Lovely food as always. The service we had from Shae was fantastic! Her food recommendations were great

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tanyawY9276GN . 2023-03-26

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We really enjoyed the experience. The food was delicious, great flavour and didn’t have to wait long at all. Service was fantastic, Shae was a great host, very polite, bubbly and friendly. Would definitely recommend and will be visiting again soon.

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lydiacI3673WK . 2023-03-26

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