The best restaurants serving American food in South East

very on time. do mot agree with service charge as this is American and not the british way of doing things. quality poor

Love this place man awesome food and sound geezers too. Proper nice place

it was late and the food was cold.

The most depressing Beefeater I have ever been in. Supposed to be a Christmas celebration but even the turkey (and lots of other things) was not available. As for the coffee after, we did not drink it after a second attempt. A see through latte is not what you expect or want. Poor on almost every level. Only about 10 cars in the car park two weeks before Christmas shows that people have gone elsewhere

Hi. Just I entered for lunch and they not answer back my hello and said we are booked for evening. I asked for lunch menu as they advertised but said no staff and we can give you chips. The chips and beer was bad and it’s better they close it. Please even don’t try it with this rude people.

Friendly, nice and respectful staff

Lovely fun restaurant with excellent burgers and yummy shakes. I went there with family for my daughter’s birthday meal and we had a great evening. The waitress was so lovely and really helpful and we all left happy 😃

My worst dining experience ever. Despite booking two months in advance for a Christmas staff party, I was told that two of my three pre-ordered choices (main meal and dessert) were unavailable. The tomato soup starter was obviously tinned, not fresh, and the crust on my sweet potato pie (my main course) was burned on top. The vegetables were overcooked and the roast potatoes were quite obviously cooked from frozen. The fruit crumble for dessert was sickly sweet and the fruit was not fresh. All of the for £30 - a complete rip-off. My advice is not to go anywhere near this place and head for the Cowley Road where you will find restaurants offering excellent value - unlike this shambolic Beefeater.

We were greeted by a moaning guy on the front desk when we arrived, bemoaning the lack of staff, bemoaning the fact we hadn't booked (it was a big group and I wasn't the organiser so I wasn't aware of this). We were just about to put £several hundred through the restaurant so a warmer welcome could have been offered - and as it turned out they could easily fit us in. The ale selection was dismal with only Doom Bar available, and that is one of the worst in my opinion. So I opted for a lager from a similarly poor selection of options - but at least there were 4 to choose from. My Ribeye steak was the toughest I have ever had and not very tasty, and something I regretted ordering after a few bites. Due to the fact we were there with extended family I decided to grin and bear it and not ask for it to be changed. It is as I have come to expect from Beefeaters - average food and drink at best and pretty soulless. It's pretty disappointing you have to pay for parking after 3 hours (we were a very big group so were there for around 4 hours) but at least it was quite cheap to do so. It was inconvenient to have to download, install and set up the app though. I believe our server was called Sophie (according to the receipt) and she was a delight. Cheerful and attentive throughout, she looked after my dairy intolerant Aunt very well, was really good with my kids, and was only too happy to help us with a group photo at the end of the meal.

Absolutely abysmal effort of a restaurant! I’ll try and keep this as short as possible but in summary: After waiting an hour for our food to come out (this was after chasing a few times) I think some of our order was served to another table so we was told my child’s meal would take another 5-10 minutes. My food was not what I ordered so I had to make do as we were running out of time because we had theatre tickets booked. My wife’s chicken burger meat was stone cold like it hadn’t been cooked fully (possibly still partly frozen as I assume they don’t use fresh food) so she couldn’t eat it. My childs meal came out and the bun was still frozen inside. Again not edible. We ordered second drinks that never turned up (not offered complimentary because of the delay either) Never offered any condiments. Finally the manager Courtney came over and said she would fix this and this is where the kick in the teeth came. She took the meals off the bill (charged for all drinks) but because we had eaten some of the chips between the 3 of us (as it was the only thing edible) she decided to charge us for 2 sides of chips as well! I explained that we will have to go to our show now hungry and this has ruined the family meal out and we won’t get to eat now till 10pm at night, She couldn’t care less. Despite me suggesting that I can’t believe she is still going to charge considering they have ruined the start of our night, her attitude was simply “well you have eaten the chips so you should pay for them” !! I’ve never experienced such bad service before. It was chaotic in there. They have no systems in place because the tables in front and behind us you could hear also had problems. I was chatting to someone else from another table and they told me it’s like that a lot in there. They must employ young staff with no experience or training nor do they have any systems in place as they were run off their feet and everything seemed to be going wrong. These poor people must have to put up with constant customer disappointment and anger. Extremely shocking effort and I would never return. This place is not fast food and it’s very pricey so to expect some level of quality and service is not much to ask for!

This our favourite spot with wirk. Today with our family, we enjoyed our lunch very much. Dan, Beth and Kay were superb & very hospitalble. Will definitely be back!

Lovely friendly staff. Food was amazing.

The food took time and drinks took so long to come

We visited the restaurant in Staines for my grandsons 9th birthday and I wasn’t impressed. My husbands burger came out stone cold and he had to send it back which meant we didn’t eat together at the same time. The member of staff was apologetic and got him a new meal but that’s not the point. It is not the cheapest place to eat in fact it’s quite pricey and you would expect food to come out hot not cold. I will say one thing the staff who served us were very pleasant and sang happy birthday to my grandson which was nice and gave him a slice of cake that’s the positive but I’m afraid the food is not up to standard and we were very disappointed.

Shame it's gone, we loved eating here. What a loss. Beefeater used to give great value meals and such friendly staff. Sorry to see another great chain disappearing.